Why wait to start your vacation until you land. La Compagnie is a treat itself, from the moment you board until you land! Loved the whole experience, the all business class seats where so comfortable and the service was great. This review was overdue and given the opportunity, I will definitely fly with La Compagnie on my future trips to Paris! read more

This morning I was greeted by an email from LaCompagnie with the following included: "This summer, book it and breathe. Ready to make it a European summer? Fly Business class to Europe for $2990 r/t, and if your plans shift, no problem. modify your ticket with no change fees up to departure." If this is not an example of misleading advertising, then I don't know what is. For the past two days, my husband and I have been attempting to "modify our ticket" because our "plans have shifted," to use the language of the advertisement. While we may not have encountered "no change fees," we have instead encountered a surprisingly hefty fee that cannot even be explained to us by the various employees in the reservations department. FI've days ago, I sent the following to customer care department (to which I have yet to receive a reply): I have been a customer of LACompagnie since its inception, as well as of its earlier iterations L'Avion and OpenSkies, but my loyalty is waning. Your website makes it seem that changing a ticket only may involve a fare change, but this is deceptive. My husband and I have tickets to and from Paris for which we paid $7372. To change these tickets to a later date essentially means we incur a penalty of $1600. For example, the same itinerary on 22 Nov with a return on 02 Dec is $7012.14 on your web site; on 14 January with a 06 Feb return, it is $6418.14. BUT to change to either would mean we would have to add $1600 to the $7372 we have already paid. No other airline we have ever flown (and we are intrepid travelers) has charged us MORE than we originally paid for an itinerary that is LESS. In fact, checking AirFrance for the November itinerary, I see that we would pay less for their business class than if we added $1600 to the $7372 already paid, coming to a hefty $8972 versus $8118 on AirFrance, which also has the advantage for us of gaining SkyMiles. While we do appreciate the convenience of flying to Orly, this does not outweigh the ability to preserve the value of a ticket but instead be gouged with what amounts to a hidden surcharge. I have since perused various travel websites with forums, such as TripAdvisor, only to discover that others have had the same experience of being misled into believing that tickets can be easily modified. I believe that In the interest of retaining customers, LaCompagnie needs to follow the best practices of other carriers and treat its customers in an ethical, transparent manner. read more

STAY AWAY FROM THIS AIRLINE !!! We have flown them twice a year over the past few years, since we have a house in Italy. We arrived at the airport last week and were told that we could not board due to our dog being overweight. We had flown 6 flight segments over the past year and a half and they never even weighed our Bichon Frise. Weight limits were 34 pounds, now lowered to 18 pounds, without informing us. The check in agents and supervisor were all cold, unsympathetic and curt, repeating that we needed to inform ourselves about the weight limits. We purchase tickets 8 or so months in advance, since they have limitations on the total number of pets allowed on each flight. They stated that when I booked this recent flight and another future one for September and October, that there were pop-ups informing me about weight limits (there were none). We received no emails sent to historical passengers who flew with pets, alerting them to these significant changes. The staff kept repeating the same thing over and over, stating we were at fault. Why would we be at fault, since we recently flew them and on 6 different segments, no agent weighed our dog, nor informed us about any restrictions? We escalated to a supervisor, who repeated the same thing over and over again. I called their customer service number and explained we were at the airport and that we were being blocked from checking in. She stated, she had heard about our situation and that a supervisor in the call center had already denied our request to board. I explained that we would lose non-refundable expenses (i.e. like our car lease rental thousands of dollars; cell phone plans, hotel expenses), but no one cared. So, when I asked to be refunded for both this flight and our future one the end of August (for a 2 month vacation), I was told that the first is non-refundable since it was a promo ticket. I said, but you blocked us from checking in and she stated we were at fault since we should have known the new rules. No one could even tell me what specific date the weight limits changed. I looked in my email inbox and spam folders and no heads up from them to pet owners about the changes. When I spoke as one final attempt to the checkin counter agents, they even stated "you and your wife can still fly, but the dog cannot fly with you". By this time, after speaking to staff at the airport and on the phone to their call center, we were now 1 hour from the flight departure time. Of course we were not willing to leave our dog, what a outrageous statement made by any person working for any airline. I asked what recourse I had and they told me to email "customercare@lacompagnie.com". I have emailed them every day for 7 days in a row since we were prevented to check in and board our scheduled flight, only receiving an auto-reply message back that they had received our email and would be getting back to us. Crickets for 7 days. I also tried to call their customer service call center and have not gotten thru to a human to discuss. I try each day and never get past being on hold. I have now lodged a formal complaint with the US Department of Transportation regarding this matter. We could not even book another flight to continue our vacation, since it was a holiday week and airlines were already booked and restrict the number of total pets on any given flight. Lastly, we had only a day to book something, since our EU Health Certificate was only valid for a day after our scheduled arrival date in Italy. For those looking to travel abroad with their pets, try United Airlines who could not have been more helpful to use to schedule replacement flights for our August thru October trip, due to us not being able to use our tickets already purchased on LaC, since we cannot take our dog on those original future flights. ALL IN ALL, COMPLETE AND UTTER UNPROFESSINAL TREATMENT AND TOTAL DESTRUCTION OF OUR TRIP WHICH WAS PLANNED 6 MONTHS IN ADVANCE, RESULTING IN SIGNIFICANT FINANCIAL LOSSES FOR US DUE TO LAST MINUTE CANCELLATIONS CAUSED BY THIS AIRLINE. read more

This is our second flight with La Compagnie. We couldn't be happier. They offer Business class/lay flat seating for all 76 seats, on this 321neo, that has been redesigned for their use. They offer tickets at a 30-60% and competition for the equivalent. Their check-in process is extremely easy. You are treated as first class from the moment you arrive. You will follow the signs for N-1 through security and immigration. There is also a purple stripe on the ground to follow. It took us less than 30 minutes from the time we got to the airport to the gate. We were at F01. They have inflight entertainment as well as free WiFi. You get at least 1 meal and a couple of snack services. read more

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Fabulous experience with this new All Business class French airline Newark to Orly, Paris. Top notch service, cleanliness and food & drink options. Very good experience and good price as well. Will definitely recommend and fly again. read more

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Having heard much of this boutique All Business airline for years I finally had the opportunity this past holiday season to take my maiden voyage from EWR to Orly. I have always said that you do not fly for the food, however it's all about the flight experience, that being understood here are a few of my observations from my recent experience. The lounge at EWR is an absolute embarrassment, just horrible in cleanliness, comfort and refreshments. I have seen youth hostels in Eastern Europe in the 1960s cleaner, more comfortable and better stocked with refreshments. As for the WC I have seen cleaner at the Port Authority in NYC. After waiting in the lounge for a few minutes prior to check in I almost cancelled my plans I so so turned off. Check in was as simple as could be, no pushing, no shoving no stress, just perfect. The airplane was a new AirBus 321 outfitted for Business Only, what a pleasant surprise. I have flown my share of Business and First over my 60+ years and this service was refreshing. Boarding took less than 30 minutes, drama free! The comfort on board as well as the food service was first class not business class. Upon arrival at Orly you are afforded No1 access skipping through Passport Control and next thing you know your luggage is there and 30 mins you are in the center of Paris. The return check in was equally as easy, however the lounge was clearly a step up more in keeping with a Business Standard, most refreshing! Again boarding took less than 30 minutes and next thing you know you are back in the States ! This is why despite the horrible lounge in EWR I gave a 5 star rating. A second trip has already been booked for Their refund policy leave much to be desired, after months and I mean months of delays for a credit card credit I contacted Amex and only with the assistance of Amex did I receive the full credit I was entitled to receive. read more

After reading some reviews I was quite apprehensive booking flights with La Compagnie. They had a three day sale in June, and for the price I was willing to take a gamble. Our experience could not have been better. For those unfamiliar with La Compagnie, they are a boutique airline that flies between Newark NJ and Paris France. Their planes are 100% Business Class seats, no coach seats. When we booked our flights, I was aware they were taking delivery of two brand new Airbus 321 Neos. I booked flights for September showing the new planes on the routes. Wow, this is the way to fly across the Atlantic! We were on the new planes in Business Class seats (there are no coach seats). Each seat has it's own 15 inch screen with multiple entertainment options. The seats are full lay flat seats. The food is awesome and flight attendants on top of everything! Both the flight to Paris, and the return flight to the U.S. were right on time. All of this, and customers are given access to the airport lounges in Newark and Paris. Plus access to quick security lanes. We are already contemplating another trip on La Compagnie. read more

As much as I like the experience once in the air, the customer service is the worst ever I have experienced in forty years of flying. They rarely answer the phone in New York and never do in Paris. This comment is based on years of experience with La Compagnie. The website refuses to allow me to book using a voucher from an earlier canceled flight and I have been told I must book by phone. BUT THEY WILL NOT ANSWER THE PHONE. read more

Really shocked at some of the negative reviews. We are making our third round trip to Europe. We have. Couple of complaints: the LEVITY lounge at Nice had very little in the way of nourishment...a concentration of sweet snacks is not desirable...and the in flight entertainment did not work on an eight hour flight. That was rough. Looking forward to the new planes. read more

La compagnie operates the Paris-New York segment, offering a "business-only" class. Besides the bad quality of the service (5 movies and 1 -yeah one- TV show are offered on their tablet, the meals are inferior to what you'd get in coach with Air France, and the seats do not recline all the way to a flat bed), the main reason not to fly La compagnie is that they have chosen to use a boeing 757, pushing it close to its range of 4000 nautical miles. What it means is that in case of headwinds, which is common in the winter, your non-stop flight will actually stop for refueling, creating multi-hour delays (filing new flight plans + actual refueling time + take off and landing). This strategy was already given a shot by United in 2012, you can find a few newspaper articles about it. On top of this, La Compagnie is playing a dead ear to compensation claims. Bottom line: not worth it. read more

Upset as I am traveling with my disabled husband and our initial flight to Newark was cancelled due to the flight cancellation and backups because of Hurricane Dorian ... we missed our connection to La Compagnie and they were so insensitive ... they charged us a ridiculous $2500 to put us on the next flight at 9:30 pm the following day ... read more

Who are these idiots writing the BAD reviews? We booked in September 2018. It was perfect and up to every average standard of Business Class in the industry. We have flown Business Class to Europe on possibly 15 different airlines for a comparison. La Campangnie meets or exceeds most of them. India's Jet Airways is possibly the only exception. We also talked to veteran flyer passengers who confirmed our opinion. There is more space between the rows than average, the selection of movies and video entertainment is more than sufficient. The bells and whistles such as the little take away Dopp kits, personal pillows and blankets, water bottles etc. are all included. The only small inconvenience is that the seats did not go fully flat, but we knew that at booking. Next year they will have 4 new planes that have the fully reclining 180 degree seats. The food was 'excellent', the Champagne was Piper-Heidsieck, the still Red, a St. Emilion, the White, a respectable Burgundy and the Brandy, Calvados. One could not ask for stewardesses more polite and helpful as they were attractive. The food presentation was up to any French standard and after spending a month there on this occasion, I would say it ranked with some of our best meals. On the return flight our plane was full. One seat experienced a mechanical problem. The stewardess got on her knees and worked on it until it the problem was settled. That was the only mechanical problem experienced on the entire plane. So when I read some of the bitter reviews, I wondered, who are these people that are either totally ignorant of what to expect from Business Class or trying to sabotage the Airline? read more

La Compagnie lost my bag in Paris on Thursday... it's now Saturday and I still have not gotten any status updates on my bag.

Better to swim than to fly La Compagnie. Absolute WORST customer service. I booked and tried to void or refund within an hour of booking a fully REFUNDABLE ticket--had to call and speak to an agent. I called at the one month mark, and they fully acknowledged that my refund request was still in their system, but that nobody had "gotten around to" processing it. Today is 7/21, and still no credit to my credit card, so I had to go through the hassle of reversing the charge with my credit card--wasting another 30 minutes of my time. DO NOT DO BUSINESS WITH THESE LOSERS!!!!! read more

I booked a round trip on La Compagnie last February for my trip to Paris in March with a return mid-June. I was very pleased with all aspects of my trip. The food was very fresh and good and the flight attendants very accommodating. I did not have any negative experiences as others who wrote. For such a great fare I am quite pleased and would not hesitate to book again. read more

What a disappointment it has been with LaCompagnie. I was anxious to try this new airline, but when I first booked, their computers were down. They said someone would get back to me, and that took a week. Then, I booked a flight to DeGaulle, and they now fly to Orly at with a $250 discount that they would not honor for a destination that I did not bargain for. (They never told me that they were going to discontinue service to DeGaulle when I booked with them.) When I contacted their customer service group to ask for a credit with the reduced fee and changed destination, I was told "tough." No refund, no credit, no assistance what-so-ever. I suggested to others that they try LaCompagnie, and have since gone back to my fellow travelers and told them to stick with a reputable airline for their Paris flights. read more

This airline is unreliable, careless, and fraudulent. Tho the trip itself was ok, the airline charged my card twice. I travelled last week of March and contact them initially on March 30th. I have sent them copies of my credit card statement, spent countless hours on the phone (6 calls total), been promised that the matter should resolved somewhere between 20-30 days (they have recognized the $4000 double charge), promised to have a manger or employee call me back (I have not received a single call from them) and have not seen a resolution to this matter. To be clear I have not received my reimbursement. This airline is a fraud. If that is how they treat financial matters and customer service, I would hate to think what kind of care they put into their planes. Fly at your own risk. In a backdrop of empty seats, the apparent financial duress, I wouldn't be surprised if they go bankrupt in the near future. Their reviews are not great already. So expect one day before your trip to get a cancellation notice w/o recourse. read more