Cancel

    Open app

    Search

    La Concha Key West

    3.0 (54 reviews)

    Get information

    You can now request information from this business directly from Yelp

    Services - La Concha Key West

    Hotels

    La Concha Key West Photos

    You might also consider

    Recommended Reviews - La Concha Key West

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Nick M.

    I recently booked this hotel through Chase Travel and drove to Key West from New York, excited to check into my double queen room. Upon check-in at 4 PM, the employee told me they were fully booked and had no record of my reservation ( i had the full confirmation). They also still had MORE rooms available online. She offered to try to find me a room at their sister property, which I didn't want due to location. I returned 10 minutes later and she said a king room had become available, but it was out of service due to ceiling repairs and told me to come back at 5:30 PM. I needed a two queen room, but there was nothing else I could do at that point . She gave me a valet ticket for when I returned. I called at 5:30 PM to confirm the room was ready and was given the runaround again (they couldn't find my name, and no one knew what I was talking about). Finally, at 6 PM, I received a call that a two queen room was now available. Once I returned , I had to argue with the valet who didn't believe I already had a ticket. No one at this hotel communicates with each other. I requested the removal of the resort fee and valet charge due to the late check in, which they granted. However, the resort fee's benefits were never explained to me (apparently it includes a $15 food and drink credit that was never mentioned). It was a complete mess. I would not recommend staying here because there's no guarantee they'll even have a room for you upon arrival. They overbook rooms and then give you the runaround so be prepared for the possibility of having no room and no solution. Also, all the reviews about the broken AC are not a joke, the hallways are about 80 degrees and the rooms don't  cool down. I mentioned this to the front desk employee during checkout and he said they don't inform guests about the issue. Don't stay here!!

    Most delicious breakfast I've had traveling. Egg, spinach with caramelized onions , roasted potatoes, add avocado to complement the meal!
    Holly T.

    Wow- beautiful, colorful and conveniently located in Duvall Street- we loved staying here for two nights during our visit to Key West. The rooms are spacious, the bar made the best mojito, the breakfast was top tier, the hospitality excellent. The only small problem we noted was that the elevator closest to our room was out of order. We took the one past the bar, but using a cart filled with our luggage realized we had to go down several steps upstairs to get to our room, rendering the helpful wheeled cart useless. But all in all/ easy self parking and everything else makes it easy to give high praise - we hope to return here someday!

    Lobby
    Adam B.

    The designers have certainly done a phenomenal job in this old space, but the day-to-day administration is still finding its way. It seemed understaffed, in short. When I checked in, I was told the room wasn't ready (OK, it was three hours before check-in) and they would call when it was. I still hadn't received a call by the check-in time of 4pm, so I went back to the desk. The room had been ready since 2pm but the system had issues flipping it to show that it was available for check-in. Then at the Tropicado Bar that night, the two bartenders were absolutely overwhelmed. They definitely could have used a third bartender, or a drink runner, or something. I will say the staff was all unfailingly pleasant in the midst of the chaos. The look of the place is wonderful. It's got that Florida/Old Havana vibe down pat and it's all beautiful to behold. I splurged points on one of the executive rooms with a "terrace" on the top (7th) floor. The design is spiffy and almost everything worked properly, which doesn't always happen with recent renovations. (I couldn't figure out how to get the handheld wand in the shower to turn on. So many knobs.) There were already some paint scuffs here and there on the walls, so some more attention needs to be put on ongoing maintenance. The views are great from the top floor, though the terrace (narrow) was slippery when wet and I nearly fell when I stepped out onto it. The mattress didn't seem as high-end as other Autograph Collection properties, and the bedframe felt a little low to me. The location really can't be beat. I think it's still a very viable option, but if they smooth out some of the operational/staffing things, it could be the go-to hotel for the Duval St. core.

    Margarita and blackberry mojito
    Ms. C.

    We had a great experience here! Pros - free mojitos at 4:30 - $15 credit - great drinks at the bar - beautiful lobby and redone rooms - great location right on Duval but the location is on the quieter side of town Cons - small pool area - WiFi didn't work

    Glenn G.

    I'd recommend reading my previous review (it'll make you think, what's wrong with this guy; he's a glutton for punishment)... So yeah, after all the hiccups and poor experiences of our previous stay, I have returned. To clarify why we chose here... I was with my son who was here for business and La Concha is very close to where he had to be; plus I noticed the hotel "FINALLY" upgraded the rooms. We decided to give the refreshed La Concha another try... For the record, nothing on Priceline stated the hotel was under construction, but when we arrived to the Duval Street entrance, the gates were closed with a note to detour to the back parking lot. We parked and entered the building thru the back door since we noticed they were doing work on the porte-cochere. And inside, we saw the new front desk area and it was VERY IMPRESSIVE looking (retro modern) BUT the bar, sitting areas and restaurant were all boarded up under construction. We check in and like most hotels charge a "Daily Resort Fee" but the same amount is given as a Food & Beverage credit... they also offered a free cocktail at the bar for both of us. I asked about how the Food & Beverage credit works and between poor explanation and hand gestures I was left without a clear answer (like where is the food if no restaurant). I also inquired about the construction... "please tell me I can at least use the pool"... NOPE, but they offered to deliver me by golf cart to their sister hotel for their pool (very inconvenient). In the room, I was impressed with the new look... all the power outlets work now, the night tables have charging ports, the wallpaper and paintings were perfect... All great... with mixed feelings on the view. Normally I'd be very pleased, open the window directly to the pool... except there is construction workers drilling, washing and hammering SO I COULDN'T EVEN LEAVE BLINDS OPEN (loud noise and no privacy). Later (about 8PM), I wanted a drink (but not a cocktail)... they have a mini-market but a sign blocking the entrance saying they are closed October 26 (but this is only September).... I asked at the counter if I am able to get a soda from this market instead of the cocktail and is it open.... I also asked about where breakfast is available for our food & beverage credit... I was told he was new and had no answers. The next morning we did manage to have breakfast; apparently a portion of the restaurant is open. I also learned the mini-market is open and no one has a clue about the misleading sign blocking the entrance. AND THE KICKER... we're checked out and about a hundred miles up the road when my son realizes he left a button up and slacks in the closet.... The Front Desk assistance on the phone was useless... over and over they state nothing was found and we must've made a mistake. After too much back and forth I asked for their policy/process if housekeepers find clothing left behind.... it's turned into the housekeeping supervisor. Supposedly the Supervisor was telling the Front Desk they found nothing and I insisted they get up and go physically check the room. They said the rood is already being used by someone else; to me, I'd be suspicious that the housekeeper was holding it (possible theft). I asked for a Manage and within 5 minutes the Front Desk clerk says "they found it"... how ironic! We ask if we can provide a shipping number to have it shipped and they said they don't do that but they put the clothes in a bag with our information and have it at the front desk and we can have PAK-MAIL pick it up. The next day we call to let them know we have a local friend picking it up for us and wouldn't you know.... they said we don't have it. After another round of debating for 20 minutes, it's found but this time I had the manager get involved and she gave me her hours for my friends to pick it up. Our mistake leaving clothes behind but their mishandling of the situation plus all the other issues from construction activities and lack of reliable information from the staff, makes this a very poor experience.... Lucky for them, these are all things that can be fixed ! I would like to give another visit since the hotel improvements are nice and I stopped by a couple weeks after my visit and saw the main lobby reopened and it is very nice... hopefully the new restaurant and pool area is done soon. Hopefully next trip will get them back to better service to match the new decor and improvements.

    Ria R.

    Here is a breakdown of the issues we encountered: 1. Three Different Rooms, Each with Serious Issues: * Room 233: The hot water did not work--at all. This is basic functionality, not a premium amenity. * Room 237: The TV emitted a harsh, crackling noise as though it had been struck by lightning. Additionally, the room was missing two tables, making it feel incomplete and unkempt. * Room 311 (Final Room): This room had ants in the bathroom and what looked like termites in the window frame. A staff member did come to spray, but as you can imagine, this is hardly a comforting solution when you're trying to relax and sleep in that same space. 2. Wi-Fi That Never Worked: The internet was effectively non-functional during our stay. We initially thought the problem was due to the confusion around room assignments, but even after the engineer reset the entire network, it still didn't work. I had critical work meetings I was forced to attend via personal hotspot, which was both unreliable and completely unnecessary at a property of this caliber. 3. Front Desk Phone Glitch: Calling the front desk led to a double-ring and, often, two people picking up the call simultaneously. If one person answered, the ringing would still continue in the background. The system is clearly broken--and reflective of deeper operational issues. 4. Multiple Guest Complaints: While waiting in the lobby or near the elevator, I overheard at least four other guests complaining about their rooms. One couple was even moved to another hotel. This is clearly not an isolated case, and it reflects a systemic failure at this property. 5. Dismissal of Loyalty Status and Inadequate Compensation: I was told that, because I booked through a third party, my only options were 30,000 Bonvoy points and a waiver of parking and resort fees. I was also told that the hotel is "not owned by Marriott" and only participates in the Bonvoy program--as if that excuses the poor service and conditions. This is a slap in the face to loyal members like myself. If a hotel is flying the Marriott flag, then Marriott needs to take responsibility for its guest experience--ownership structure notwithstanding. Frankly, this property operates at a level far below what the Autograph Collection brand suggests. I've had better experiences at budget roadside motels, which is not something I ever imagined writing about a Marriott-affiliated property. The only redeeming part of our stay was a fantastic male with dark hair and glasses dinner server who went out of h way to recommend local places for us to visit so we didn't have to stay holed up in our subpar room

    Gym
    rosalee g.

    Our stay was fahhhhh-bulbous. It's on the heart of everything ( Duval street) but the rooms are super quiet when you need your sleep. Ex pet for the occasional parties walking down hall to their rooms ;) You can tell it's been here a while but the upgrades are nice. Beds comfy! CLeaning staff is on point- good job there. Bar downstairs was great to work in, food was good too! Gym had everything you need. Spin bike requires spin shoes. Pool was quiet but perked up on Saturday afternoon. Bar in pool area. Will def be back! Thanks for the great stay!!

    Pool area

    See all

    26 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 days ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 months ago

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 days ago

    Staff was so great! Everyone was helpful and smiling. Room was clean and always stocked. Lobby is beautiful.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Adam B.
    319
    551
    2426

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Ms. C.
    251
    434
    291

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 days ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    19 days ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Glenn G.
    661
    763
    22880

    2 years ago

    Helpful 6
    Thanks 2
    Love this 3
    Oh no 2
    Photo of Tim W.
    139
    78
    31

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ria R.
    40
    114
    1569

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of rosalee g.
    66
    125
    88

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Brett S.
    0
    233
    335

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tda K.
    65
    23
    10

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 3
    Thanks 2
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    5 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 2

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jayne W.
    24
    97
    100

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1
    Photo of Plinka B.
    0
    66
    113

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Despite the renovation, I had a great stay. Friendly staff and great location. Can't wait to go back.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - La Concha Key West

    Review Highlights - La Concha Key West

    It's on the heart of everything ( Duval street) but the rooms are super quiet when you need your sleep.

    Mentioned in 6 reviews

    Read more highlights

    Verify this business for free

    People searched for Hotels 1,975 times last month within 15 miles of this business.

    Verify this business

    The Saint Hotel-Key West

    The Saint Hotel-Key West

    (169 reviews)

    $$$

    We haven't stayed here although the place looks awesome. Rooms open to the pool…read more We just stop at the bar, which is really cool looking. Stylish! But then they showed us their rooftop bar (live music!) that overlooks Duvall St. so now that's our go to spot to drink and people watch. See you there!

    Recently stayed at this beautiful boutique hotel. Feels more like a bed & breakfast then typical…read moreMarriott property. Property does not have one consistent vibe, but it is closest attributed to South Beach/modern. Rooftop bar has live music in the evening and good drinks while overlooking Duval street. Breakfast selection is good, but if you are used to complementary breakfast through the Marriott status, then you are only offered eggs, bacon, granola, and toast. Sadly the bacon was stale (we were one of the first, if not the very first to order breakfast, so it being completely cold and stale tells me it's not from today). We asked for coffee at breakfast and were pointed to the coffee station on the front end of the bar. Just drip coffee, nothing special. No milk, alternatives or honey, just cream, sugar and stevia. That part could be improved for it being about $400-$500/night. The room itself is decorated well and clean. Plantation shutters look great, but they do let in light in the morning since hotel doesn't have any curtains. Walls are thin as we heard the phone ring, but turns out it was our neighbor.

    Eden House - Lobby

    Eden House

    (139 reviews)

    $$

    Absolutely LOVED this place. Free beer or soda upon check in. FREE HAPPY HOUR like what?!?! How can…read moreyou beat that??? All the staff are friendly and nice. The property is filled with hammocks and tree swings, perfect places to drink your FREE coffee or tea from the lobby every morning. You know what I loved more than all the free beverages (lol)? The fact that we visited in the middle of summer and didn't get bit by a single mosquito! How is that even possible in Florida during summer??? They must spray & have mosquito repelling plants. Or super powers. Our room was cute and clean. We got the standard room (no upgrades) after the Hyatt screwed up our reservation and we were scrambling to find accommodations last minute. But ya know what?! This place was so much better! I can't rave enough about Eden House. We are definitely staying here when we come back!

    ***Buyer Beware*** This hotel is a scam. They advertise…read morerooms with queen size beds that are clearly full size at best. I actually measured the bed and it was far smaller. On top of that the room is almost closet sized with an exposed shower and sink which makes it feel very humid in the room. Theres barely enough space between the bed and wall to walking into the room. The shower also hadn't been cleaned with a piece of old soap stuck to the floor and bug crawling under the pillow when i moved it.. I brought it to the attention of the man working the front desk who first told me it was a queen. The GM came on later that evening and admitted that it wasn't a queen and offered us a slightly larger rom but same size bed. Again the sink was in the room and it was stuffy and humid which made it hard to sleep more than four hours. I canceled the room after one night and tried to get my money back, but they've refused. Do not stay at this hotel. The "queen room" is basically just a hostel at hotel prices. $260 a night in my case.

    Marquesa Hotel - Front porch

    Marquesa Hotel

    (134 reviews)

    $$$

    What a fantastic place! We were looking for a "non hotel" experience for this trip and just loved…read morethe luxury boutique feel of the Marquesa! It was a relaxing Oasis just two blocks from the hustle and bustle of Duvall, allowing you to partake in all the day and night activities, but then escape back to your quiet, peaceful place to unwind! The room was much larger than we expected with a large living room area with desk and mini fridge full of different drinks, with more drinks of all types on top, with a variety of snacks! The bedroom was also large, with a large closet and a VERY comfortable bed in a room that darkened to allow us to sleep in one day. Both rooms had TV's if you wanted to unwind with different show types. The bathroom was gorgeous with separated dual vanities so no spousal battles getting ready, a separate water closet (also helps avoid battles :) ) , and a huge shower with a great dual shower head fixture including rain shower. Given the propensity for high temperatures in FL, the AC in this place was great and ceiling fans kept the room as cold as you wanted. The pool areas were little botanical wonders full of great foliage, comfortable lounge chairs and just gorgeous serene surroundings. There were usually only a few adults there so it was a quite paradise to go read a book in the shade, lay out in the sun, swim or just relax. I'm not much of a pool guy, but even I enjoyed our time at this one. The lobby area is really cool with a refreshed vintage house and vintage furniture and decor. We ate at the cafe one day for breakfast and got great service and a pretty good meal. The staff was mostly friendly with a few more mellow younger folks, but some really nice housekeeping staff who joked with us! The only issue I could see is potentially the parking. We got lucky and found some on street spots but if not, I couldn't tell if they had enough parking and it's a little pricey at $30/night. This kind of quality doesn't come cheap, but we will absolutely splurge and stay here again if we return to Key West and have already told others about it!

    Marquesa Hotel is a small boutique hotel in Key West. Our brief stay was lovely, and I'd want to…read morestay here again if returning! What I enjoyed: *Great location *Delightful, helpful employees *Neighboring restaurant Cafe Marquesa is fantastic dining! *Complimentary sangria at afternoon check in and coffee in the morning. *Beautiful pools, water fall garden and tropical landscaping *In room dining available. *See attached Hotel information photos.

    The Marker Waterfront Resort

    The Marker Waterfront Resort

    (199 reviews)

    $$$

    The MARKER has won me over !…read more From the outside of the property the place looks great and looks like many of the homes in Old Town but much newer and much bigger. And inside the building the decor is keys typical but done so well and the entrance up the stairs is great. I also love that they have a private garage beneath the resort. Once we got our keys, we passed through the pool areas (more than one pool) and it's lovely; so tropical with tons of palm trees and other plants and it's kept so nice. We arrived to our room and was so pleased, so clean and decor made us feel good. As nice as everything was I wanted to go out for the night and the location for this can't be beat. Right by the Bight Marina so we have a lot of restaurants/bars to choose from like Boat House, A&B Lobster, Half Shell Raw Bar and Schooner Wharf and in the morning you're right by Cuban Coffee Queen. Also the location is walkable to Duval Street so you have more restaurants more bars and lots of action.

    We Stayed here for 2 nights and really enjoyed it. The location is phenomenal... walk to…read moreeverything. The hotel was very nice (smaller somewhat boutique) , cool vibe. Not really a resort as someone else also mentioned... although there is a mandatory $56 a night resort fee. The hotel was clean , the room was nice with a separate shower and bath tub, balcony, the bed and pillows were great. I'd def stay here again as long as I can still $wing it

    La Concha Key West - hotels - Updated May 2026

    Loading...
    Loading...
    Loading...