Okay, so update on the situation. Since I continued not being able to get in contact with this girl, I made a fake email address and asked for a consultation. The next day she got back to me and made an appointment for the following week! Amazing! The plan was to go for the appointment and then ask for the dress back. On the morning of the appointment, I got an email to my original address apologizing and saying that she had been away for a family emergency. I didn't want to take a chance and decided to keep the evening appointment to go get my dress. The girl was noticeably flustered when she realized who I was, but quickly got my dress. She explained that she had been dealing with an ill father in Vietnam, in a remote area. I believe her and I sympathize, but it doesn't explain why it still took a week for her to respond to my original emails, but one night to respond to the new appointment. THe fact of the matter is, that if you are going to run a successful business, you need to not leave your clients in a lurch. There is no way someone suddenly decides they need to catch the next flight to Vietnam, that leaves in twenty minutes. If you are the only one at a company, you need to have your affairs in order. However, on their website there is more than one person listed as working here, so I'm not sure why emails or calls were not being answered by the business partner. It all ended up being a very strange situation and I would not for a second go back to use this woman's services. I'm sorry! I really, truly feel badly for her family situation, but it just doesn't excuse the behaviour. read more

My wife's response below was rather tamed for the amount of aggravation that we have been caused by La Fete. Based on my experiences with La Fete Weddings, here is a brief run down of how I feel about the company and its owner Jasmine May. I sincerely would not intend to damage the business or reputation of a company; however I do feel it necessary to express my experiences so that other can learn from our errors and avoid similar fates as we have. As you can read in my wife's posting, certain things were not done at our weddings that were promised by our decorating company La Fete. For my legal friends, what is it called when you don't abide by the terms and conditions of a contract? La Fete did not deliver on certain criteria clearly outlined in the legally binding contract that they sent to us. Now I can understand mistakes can be made, I have no issue with that. In fact, if I didn't think people made mistakes, I'd be dumb. So we have established that I can cope with simple mistakes, here is where my beef starts. My issue is that La Fete never called us back, or apologized for doing a half-assed job on the wedding day. I could have done a better job of putting together our centerpieces. Why did I bother paying a decorator when I could have done a half-assed job myself? Do decorators not try to make things look uniform and visually appealing? Is that not their job? So why did La Fete decide to make half the centerpieces look different than the other half? Some sort of stylistic wet dream that they were having that day? Hmmmm. Now in this day and age is email and telephones not readily accessible? Why could Jasmine not call us or send us a quick email from the Blackberry that we obviously know she has to tell us that she suddenly had to drop everything and attend a funeral. I'm sure she had time to pack a few things and get to the venue. How long does it take to write "Hey Guys, Had some family issues and will be sending Natalie in my place. Sorry"?? Took me 8.2 Seconds. Not to mention that even after she returned and got my rather nasty email she still hasn't bothered to return a call or offer some sort of financial compensation for our unhappiness. One month after our wedding, we still have not heard a peep out of La Fete or there Staff. Now, I'm not expert, but I say that is poor customer service. If you value customer service and accountability as much as I do, then you may want to consider this when choosing a decorator and find one that shares the same views as you do. With La Fete, I understand mistakes happen, but an apology would have been all it took to make it better. Still waiting on that. Choose wisely. read more

If I could sum up the services we received on our wedding day from La Fete it would be "awful"!! Beware - do not hire this company for your wedding!! Totally agree with the other reviews on this site. Read on for more details... I don't even know where to begin with what went wrong!! Jasmine told me that she wouldn't trust my wedding to anyone else - and then she didn't even show up to set it up! She sent her husband and some other guy to set up my wedding! In addition to that they were 2 hours late, so late that I was literally minutes away from calling in an emergency florist because no one from La Fete would answer my calls so I didn't even know if they were coming! When the people did show up to set up, they in fact had NO idea that they were supposed to have been there 2 hours prior! NOTHING was how we had discussed it and everything was sloppy. The napkins were the wrong colour, the draping they did on the arbour at the ceremony was so far off from what we had discussed it was laughable and sloppy of course. The chair covers didn't fit and looked silly, because she hadn't brought a chair cover to make sure it fit when she came to do the walk-about. I could go on and on... The icing on the cake is that I have e-mailed and called La Fete after the wedding asking for some kind of reimbursement or apology and have heard literally nothing in 5 months. AWFUL AWFUL experience. I am not sure how a company like this stays in business. read more

I recently found out about this company and am dismayed. FETE Floral + Events (my company), has been using the TRADEMARKED and COPYRIGHTED (in Canada) name FETE, FETE Floral + Events, and FETE Boutique Floral + Events for the past 17 years. I was confused when I heard from clients that they been to our website and they were confused about quality and design they saw there vs. what they saw in our boutique, Wedluxe, or Toronto Life. While I cannot speak to the quality of this vendor, I can assure readers/consumers that we are not the same company, there is certainly no affiliation, and from the looks of it - we respectively offer two very distinct and separate products and services. FETE Floral + Events formerly located in Bayview Village is now located in Uptown Toronto in the tony Yonge & Eglinton area. Our website is www.feteboutique.ca Thanks - and sorry if this comes across as stern but it is a matter of reputation! read more

I had a bad experience with La Fete for my June 2011 wedding and would NEVER recommend them to anyone. We hired La Fete to provide our table linens, centrepieces, candy buffet, the bouquets and boutonnieres for our wedding. I had spoken to Jasmine a few days before the wedding to sort out details for the day. I agreed that she could set-up most of the decor the night before. She told me she would be at the golf course (where we were having our ceremony and reception) at 3pm the day of the wedding to drop off the bouquets and boutonnieres. On the day of the wedding, I arrived at the golf course at 11:30am to find everything set up, which meant our orchid centrepieces had been sitting in water since Friday night. Not a big deal....until I noticed she had forgotten to include two key parts of our centrepieces! We had requested (and paid) to have river rocks put in the bottom of every vase, which clearly were missing. Also, we wanted to have turquoise ribbons tied around every vase. Again, missing. I called and left messages for La Fete/Jasmine from 11:30am to 3:30pm almost every half-hour and could not reach anyone! I also sent her an email, but did not receive a reply that day. Also, I was ticked off she had not been truthful with me about how many orchids were needed to pull off the look I wanted for the centrepieces. I asked for one stem of orchids per vase (for each table), not realizing I really needed two stems to make the vase look full. I showed Jasmine a picture of the centrepiece I wanted and she said it was not a problem. So imagine my surprise when I walked into the reception room on the day of the wedding to find that some of the vases contained one stem of orchids and some contained two. If it wasn't for our wedding coordinator at the golf course that drove around town to fix the problem, it would have looked like the florist ran out of flowers and didn't bother coming back. I also noticed that the table linens were wrinkled and the vases had fingerprints all over them. I was also informed the day of my wedding by the wedding coordinator at the golf course that someone at La Fete, not Jasmine, had set up the room the night before and had left the bouquets and boutonnieres for us. This is not what I had agreed upon with Jasmine. Two days after the wedding, on Monday, we received a reply from La Fete. From Natalie, who I later found out also works for La Fete. I've never met her in all the times I was at the La Fete office, nor had Jasmine ever mentioned the possibility of someone else setting up the decor for the wedding. Natalie replied to our email, stating that Jasmine had a family emergency and she had set-up the decor for our wedding. She also said she wasn't aware we needed river rocks for our centrepieces. Not once did she apologize for forgetting key elements of our centrepieces. We have since sent Jasmine another email and still have not heard a reply from her. I wish we had never hired La Fete to do our wedding and would have gladly paid a bit more to get a good decorator and one who could be reached on the day of our wedding. read more