In General I love LA fitness, Burlington, B U T....if you have a complaint/suggestion....you may as well talk to the wind. For about a year and 1/2 WE, a group of ladies who take Zumba classes, have been attempting to get the scheduling staff to put in an extra class in the daytime. The Monday and Thursday morning classes are packed, last weeks class had 50 participants. We have all signed a sheet twice and passed it on to scheduling staff (one woman) who did not get back to us, but in fact accused the "instructor" of meddling, she had nothing to do with it. She actually said "It is against COMPANY POLICY to sign a petition". And, I was told that my membership could be cancelled for pursuing this. I called Kitchener, where the "scheduler" works and requested a call back about 6 times. I never got a response. I spoke to several people explaining that our Tuesday (Zumba) class was removed and replaced with a "cardio" class taught by.....the scheduler. Isn't that a conflict of interest? She refused to put another zumba instructor in that time slot even though we've been monitoring that class and often there are only 3 or 4 attendees. I have even called LA Los Angeles and the person there said he would take it up with Management. That was 4 months ago. NEVER have I had to contact an organization to this extent with absolutely NO results, no phone call, no explanation, no customer service. This is totally unacceptable and I'm going to keep on pursuing this until we get results. Please respond if you've had a similar challenge. read more

The cleanliness of this gym is honestly unacceptable. I've been coming here for about three weeks now, and the same buildup of dirt and grime on the floors has not changed at all during that time. I even overheard a cleaner say there was "no point" in washing the floors because people come in with dirty boots--which is concerning and not an acceptable standard for a paid gym facility. The washroom doors are visibly dirty, the machines look like they haven't had a proper deep clean in a very long time in years and the mats upstairs are especially bad. There is significant debris stuck between them, and it's clear they've never been lifted and cleaned properly. For the cost of membership, basic hygiene and routine deep cleaning should be expected. At the very least, cardio machines should be properly cleaned out on a regular basis monthly should be the bare minimum. I'm not sure if this location is operating on a lower budget, but members are still paying full price and deserve a clean, well-maintained environment. Other locations (like Vega) clearly have higher cleaning standards, and this gym would benefit from adopting the same practices. If anyone knows who to contact about these concerns, please comment. read more

Was a member years ago and it was a decent gym. Looking for a new gym now but not opening until 8am on the weekends? Way too late. Make it 6am and I'd likely sign up again but for now, looking at other options even though I don't like the other gyms as much. read more

they had a really nice court and lots of friendly staff especially Josh Would definitely recommend read more

When I went, the guy was super pushy trying to get me to buy an expensive monthly pass and when I said I wouldn't he made me write a review on the store mentioning his name Ali and he told me to write good stuff about him and the place you're better off spending your money at fit for less it's cheaper and the equipment is better and staff is nice read more

I joind LA in oct 21 and using Pool and sauna.I am very satsfied and thankful to The friendly receptionist and the manger for their friendly behaviour. read more

I'm so happy I went back to this place aft years in hiatus. staff are incredibly go out of their way friendly. would recommend to the novice or hard core. read more

I have been workout out at this location for 5 years. This gym has gone significantly downhill since I started going here. It is overcrowded with rambunctious teenagers and the manager is rude and has horrible customer service. No one checks to ensure people are cleaning their equipment after each use or if anyone is wearing a mask while walking around. I have witnessed multiple people walk away from their dirty machines and an endless amount of people walking around without a mask. When attending a bootcamp class one day, the music system was not working. The instructor was struggling to figure out why the music was not working, so I went to the front desk to inquire if they could help. I spoke to the first person I saw who was a woman with purple hair (i believe this is the manager). I mentioned that the speaker in the class room was not working and she rudely responded with "cant help ya" and turned around to have a conversation with someone else. I was completely shocked by this response. She just continued on with her conversation like I was not even there. The receptionist was somewhat helpful as she mentioned she did not have the key to access the wiring for the music connection. We had to continue doing the workout class using the instructor's iPad speaker for music, which no one could hear. I have never written a Yelp review in my life, but this interaction really did not sit well with me. I have worked in customer service for 15 years and always treat employees with respect and decency, as this is how i expect to be treated in return. I was not rude in any way, I simply asked if she knew why the music system was not working - something a manager should know the answer to. I do not believe this is how customers should be treated who have been giving you business for years. Especially since there was no reason behind the nasty response. The old manager Gilbert was amazing. Will be switching to Movati. read more

Started going to the gym maybe about 5 years ago it all started great but progressively got worse this is honestly the worst possible gym you could go to especially for the price we pay monthly they take forever to fix the equipment and when you ask him when I'll be fixed they always lie also staff is very rude and the gym stinks I would not recommend this LA fitness to anyone that wants to get a serious workout in please stay away from this location at least read more

Scammers, I came in November 2020, asked to cancel my membership and my wife's membership. Fast forward to this year, they 'reactivated' the accounts. I spent 20 minutes on the phone for nothing until I was handed over to the manager who said they would not refund me except one month, claiming emails were sent out. I never got that email and regardless it's not my fault their reps screwed up. They insisted on freezing my membership when I specifically told them I am CANCELLING as I go to another gym all together (I moved gyms). They try to outtalk me on the phone and I told them outright, stop it with the run on sentence, you messed up and this is terrible customer service. Taking my money when I never stepped foot in the gym. Shame on you thieves. As far as the gym goes, one of the better LA fitness gyms BUT it's junk compared to proper gyms, never going to an LA Fitness ever again. Also when COVID happened first, their lineups and other non-sense was bs, I got 40 minutes to workout (considering lineup, bathroom, cleaning, etc...). Other gyms have fobs and scheduling and you get an hour and a half and no one RUNNING AFTER YOU screaming to get out. Disgusting. Stay away read more

LA fitness Burlington Ontario, terrible customer service, some staff are rude, you ask for a manager and he is even more rude. paper towel dispensers are often out of pape, locker rooms sometimes smelly. if you need hel, you better talk to yourself as no one is available to help yo. read more

getting very tired of how things operate here! sadly dont feel Sara the manager cares about what we complain about! the pool is constantly cold!! today I asked upon entrance only to be told or really lied to that it was fine!! all of us in aquafit were freezing... 1st time Ive seen Sara come in to pool area!! there are always 2-4 people at front desk just chatting!! is it really that complicated to ensure pool is at proper temps!! dont get me started on hot tub-3rd week of it not being available and if you ask when it will be open always something about a part! I must say the instructors here are great just too bad that I cant say the same about management!! Jen and AT are my favs hands down read more

LA Fitness policy to COVID 19 for holding a membership if you have pre paid is $35.00. Does not seem fair to charge members who have prepaid for their membership a fee to hold the membership until you are comfortable in going back to the gym. Call the membership number and they can adjust their policy read more

This location is great. I did a 3 day trial here and their array of equipment made me fall in love with the gym all over again. Not in Burlington often so I won't join, but if I ever move to the area, this is the gym I would join most likely. The only reason I didn't put 5 stars is because no one cleans their equipment after they use it, and they really do not enforce the Covid mask rules too well. Plus there's a lot of jGuys here who wear stringer tops but weigh 130 lbs. read more

I had a membership here. I also bought $1200 worth of personal training hours. Shortly after I purchased the personal training, I suffered a rotator cuff injury that was debilitating and had to put the membership on hold because I could work out. I went in, and they put me, explained what happened, so they put me on a "hold" program" which is $10 per month or you lose the personal training. It was a year of rehab after the injury, mainly due to the detached tendon I suffered in the accident. When I returned to restart the membership, I asked to book the personal training sessions I had paid for. They said, "You don't have personal training and have to pay for them." They told me the EXPIRED! No credits, no refund.....they ripped me off for $1200 for something I prepaid. Their reasoning.....the previous manager/ VP wasn't being ethical and ran the business poorly but we've corrected that so all is good now." So they scammed me out of a lot of money and wouldn't honor the purchase. LA fitness is a scam. DON'T sign up with them!!!! read more

The Burlington Appleby Line location won't even pick up the phone. How are we supposed to book a workout if no one answers the phone, just another example of a company quick to take the money with zero care given to post sales service - they should be ashamed, especially when people need to exercise now more than ever. Brutal. read more

Gym is great. Customer service is absolutely terrible. Ive never had so many bad experiences with a club before. The gym makes you book an appointment however there is no way to do so besides being in club or over the phone. Would be pretty easy to do if they actually answered the phone. I have waited multiple days on hold for over 30 minutes at a time just to reserve a time slot so i dont have to wait additional time when coming to the club. Which by the way i still have to wait because it is consistently unorganized upon arrival. Makes me question why I continue to renew my membership here. Would give half a star if I could. read more

Been a member of LA Fitness on Appleby for a year. Started very good, then i started requiring the use of the hot tub and the handicapped shower. It has been a month since the shower stopped working!! How much does it take to fix a shower?. Hot tub is very irregular on its operation constantly breaking down and staying down for long periods of time. Just put on hold my membership,.... staff is friendly, but no action. read more

the gym equipment is top notch, the facility is very clean and well kept. The staff is hit or miss, lots are friends and lots are very rude. As expected in a commercial gym they are money hungry, but I have never seen a gym that is so thirsty for members as LA. read more

The staff at Burlington LA are super friendly. During these crazy times of Covid, the staff are really performing well under this pressure. They always answer their phone (and yes it takes a while as they are super busy!) We all need more patience right now and shame on those members that lash out at the staff regarding Covid protocol. We are all in it together! Thanks, LA Burlington for brightening my day for that 1-hour workout! read more

Terrible facility. Dirty, smells bad, scummy staff and unfair policies. My advice would be to spend the extra couple of bucks and go across the street to GoodLife, the difference is night and day. read more

The temperature in the gym is always like a sweat shop. Can't go up the stairs to do cardio without hitting a wall of heat. Tried to complain to the guy at the desk this morning but he was asleep with his winter coat on which is not the first time. The place needs a good cleaning, dust bunnies under every machine. read more

Gym is clean, equipment for the most part works well. The manager is friendly and so is the staff at the juice bar. No towel service though :( read more

One of the worst LA gyms i have been to. I've been going to this location for about a year now and have finally decided to leave and join a new gym across the street. The staff at this location are extremely rude. In addition, there has been MULTIPLE times where i have waited for the young lady at the desk to finish her text before she could scan me in. Absolutely ridiculous. If you're looking for a gym there is a Goodlife across the street or try LA fitness on Brant. Both better options. read more

Well it started out great and progressively got worse!!! This gym stinks , literally stinks when you walk in,has become dirty , equipment takes forever to fix!! The welcoming staff is rude and not very welcoming lol . Peter at the juice bar is awesome Since the best of all managers left , and you all who that would be , it's gone downhill fast!! If your looking to get laid ,ruin someone's marriage , steal someone's boyfriend/partner. Your in the right place!!!! I see it happen everyday I'm there!!!! This gym Is nothing but a pick up joint for the Halton housewives lol !! Of coarse that's not the gym itself to blame , that's just the crowd it attracts !! read more

Bright, good equipment, good pool and change areas. Get's crowded in the evenings but overall a good place to workout and get fit.

Pros -Gym is clean -The locker rooms are clean Cons -Rude and unprofessional front desk staff. -Numerous policies that limit your ability to cancel your membership -Unfriendly atmosphere -Blasting distasteful music, not every enjoys listening to one genre of music -RUDE, I know i said it already but I must stress this, never in my life have I dealt with customer service employees that are so rude. I have worked customer service, so I understand that sometimes people are having a bad day, but the front desk staff are consistently rude.The only friendly staff I met at the gym are the maintenance members that clean the gym and locker room. -Gym is always crowded, If you have a large number of members, maybe it is time for an expansion. Once I had to wait 35 minutes to get a bench. -Poor temperature settings, in the summer it was too hot, in the winter too cold. read more

I was a member of LA fitness for 2 years, my 19 yr old daughter now 4 years, my husband 3 years. Our youngest daughter for less than one year, when we cancelled her membership in March, due her going away to school. She is home for the month of July, so I went to Burlington LA fitness to inquire about a one month membership for her so she could keep up her fitness. Quote " it is not in our best interest to sell a one month membership" we will sell you a 2 month membership, or you can resign her up, pay the registration fee (again) Yes, too bad you did not suspend her membership, ($10 per month fee) or else you could activate it. So I inquired, is it not in YOUR best interest to attempt to retain good customer relationships and do something here for us?" response, "we don't actually care about that"......"you could pay a $15 per day guest fee." Translation...." we've got your money, we don't give a crap about what works for you, we are not interested in helping you, we already have excess members so losing your family is not of any importance to us, too bad for you, we've got your $$," read more

The facility looks amazing and very clean. Only problem I had was when I tried to get a membership I couldn't find anyone who could help me. I went to the front desk and was told there was no one there who could give me pricing and sign me up. read more

OK Gym, but treadmills and other equipment take a long time to get fixed, sometimes months, and men's changeroom is filthy. Big issue is that they have a basketball court which is always used by teenagers who leave the changeroom a mess. Would be nice to get rid of the court and have some squash courts or more Cardio equipment, as the treadmills are always busy. Often hand sanitizing stations are empty or paper towels run out. read more