Always very helpful. Sometimes it seems like my regular bank is looking for reasons to say no to me…read morebut these folks are looking for solutions. Not problems. If there is a line it is usually a short one.

I've been doing business at this location for years. Always…read moreprofessional, knowledgeably, respectful and helpful. A pleasure doing business with.

Check cashing pay bills pick up some telephone cards this place has them all. Just a quick stop in…read moreand out if you just need to pick up some phone cards. Not much more than any other check cashing place or wire money to someone in need. Parking is hard since the area is real busy

Have gone there many times over the older gentlemen how helped me for a space of a year goes on…read morevacation, now for the problem I'm favoring now is there is new latin lady working in this location and she is the most horrible peace of work does not help does not care to help and is probably raced to anyone going in there I wish u luck !!!

They provide all the basic needs of a check cashing place but with amazing customer service. Kevin…read moreis always friendly and personable when I do business with at this location.

From the owner: In a cash crunch and not sure where to turn? A payday loan may be the answer to your short-term…read morecash needs. An online payday loan, also known as an online cash advance, is a short-term loan that consists of a small principal which is usually paid back with your next paycheck. Getting a payday loan online with Money Express makes getting emergency funds fast and convenient; especially when going to a payday loan store is difficult or inconvenient. Bridging the gap between paydays isn't always easy when there aren't too many places to turn during a financial shortfall. While your reasons for needing extra cash may be complicated, getting an online cash advance is the opposite. In fact, the process is as easy as completing an online application, getting approved and having access to overnight funding when your loan is approved before the next bank business day. Money Express doesn't deal with FICO scores and credit history. That's the beauty of short-term loans. While online payday loan laws vary from state to state, we adhere to all rules and regulations. Depending on your state of residence, you may need to provide documentation such as a state issued photo identification or social security card. We will also ask for confirmation of employment and income...

I give chase bank about 3 out 5 because they reversed loss coins and they are so stupid to give out…read moreloans to people who have money problems

I very rarely leave reviews but my in branch experience was so awful today. The teller I worked…read morewith (Jena) was rude and extremely unhelpful- I'm not sure why as it was a simple deposit. With no other customers there - she appeared upset and angry at the basic questions I had in relation to a deposit. I would rather drive an extra 15 minutes to any other branch than deal with that level of service again from her. What an awful customer service experience.

Just had the most wonderful thorough professional experience refinancing my two cars with Terry…read moreZhang in lending services at Monterra Credit Union. The entire transaction was done seamlessly made possible working with Terry. He knew details immediately, presented solutions, and finished the process quickly and confidently helping me save thousand on car payments. If you don't like hassles and want the best customer service, best price, professional attention to detail, and do not want to waste time then use Terry Zhang at Monterra Credit Union. They have the best rates and are very easy to work with.

Amazing customer service done by Terry Zhang!! Ask for him if you're applying for a loan. He made…read morethe process go smoothly and efficiently. I've been a Monterra member for a few years now and he introduced me to benefits I didn't even know I had. At the end of the day I am a very happy and satisfied Monterra customer thanks to Terry. Keep up the great work Terry. Thank you.

There was sunshine over Downtown San Mateo the morning I walked into Wells Fargo, and by the time I…read moreleft, I felt the experience matched the day. A phone customer service error had unexpectedly closed my 13 year old account, so I came into the branch hoping someone could help me sort everything out. On my first visit, I had the pleasure of working with Eric Lima Santana. He was kind, professional, and took ownership of the situation right away. He helped me open a new account and made sure a formal complaint was submitted regarding what had happened. When I returned, I worked with Richard Lee, whose patience and professionalism were truly remarkable. He took the time to explain everything, answered every question, and never made me feel rushed. He turned what could have been a frustrating experience into one that left me feeling valued as a customer. What really stayed with me, though, was the atmosphere throughout the branch. It is clear that this kind of service starts with great leadership, and Branch Manager Louis Deeb has built a team that genuinely cares about the people who walk through the door. About six months ago, my mom came to live with me, and I had been wondering which bank would be the right fit for her. During my visits, I watched how the staff interacted with their senior customers. Every person was treated with patience, kindness, and respect. Those moments spoke louder than anything else. I realized this was exactly the kind of branch I wanted for my mom and for myself. Anyone can provide good customer service when everything goes according to plan. The true measure of a team is how they respond when something goes wrong. Eric, Richard, and Louis turned an unfortunate situation into one that restored my confidence. Thank you for reminding me that exceptional customer service still exists. This branch has earned my trust, and I would gladly recommend it to anyone looking for a banking team that truly puts people first.

I've been coming to this Wells Fargo branch in San Mateo for quite some time, and I've always had…read moresuch a positive experience with the branch manager. He is genuinely a very caring, kind, and professional person. What I appreciate most about him is how human he is. He really listens, takes the time to help, and always treats you with respect and kindness. You never feel like you're just another customer. I've had nothing but good experiences with him, and I truly appreciate the way he treats people. It's always a pleasure seeing him when I come into the branch.

The gentleman on Saturday, May 18, 2024, at 9:30 am with the i-pad who assists customers when they…read moreenter the bank is a role model for excellent and compassionate customer service. I was unsure as to whether I had properly logged off the ATM machine. This kind man went outside to the ATM with me and demonstrated why I was already logged off. He also took the time to explain the new security notice on the ATM screen about the importance of shielding your PIN number when you enter it. A 100% stellar employee!

I bank elsewhere. I went in to cash a b of a check since I don't bank they wanted 8.00 to cash it!…read moreWhat terrible service. I advise bank with credit unions Shame on you b of crap. BTW I used use them , I withdrew over 100K and bye bye thieves

I'm seriously considering switching banks due to this specific back downtown. The atm seems to be…read more"serviced" all the time. Not a problem, I just go in. But that is where the problem lies... even though usually no one is ever there it always takes 10-15 minutes to do a simple withdrawal. If the atm is shut down one more time when I just want some quick cash I will be switching to chase. It's funny because I go to Wells Fargo often and even though there's always lines, they go quickly. At bank of the west there's never lines but they take forever. One of the ladies there is super nice but very chatty. I just want the atm working so there's no fuss.

This has got to be the worst possible bank. I have not had one positive or helpful experience with…read moreany teller.

This branch was super helpful dealing with my mom who has dementia. Luckily the branch manager,…read moreLisa, knew my mom. So I am glad they helped me navigate the banking issues. I am grateful to them and their kindness.

Suijta provided top quality service . The way it use to be with a genuine smile. Thank again for…read morethe wonderful service.

I came here with my grandma the other to have some papers notarized. The notary's name is Rachel,…read moreand she's so so nice! I asked her some questions about the process of becoming a notary public, and she was really patient and helpful in answering. I'm not sure if their standard rate is $5 per notarization, but that's what my grandma was charged. It may very well be $5 per notarization if you're a CB&T customer, and $10 if you aren't. If you're going around lunchtime, make sure to call the bank to confirm that Rachel is in. Otherwise, there is no standby notary, so you will have to wait until she gets back.

EXTRA slow service from the two times I've been here. The second time I Just walked across the…read morestreet an went to Chase, instead. Old school decor and servers whining behind the tellers. Wow.