Pizza was ok, but the customer service was horrible…read more
I placed an order through Yelp, which goes through Grubhub, and was given an estimated pickup time of 50 minutes. I arrived an hour later, even setting an alarm and calling ahead to confirm that my order would be ready.
When I got there, my order wasn't even started. I was told it would take another 7-10 minutes, but I had already been waiting about 15 minutes. At that point, I asked to cancel the order. Instead of apologizing for the delay, I was told, "We're not going to cancel it. The pizza just got in the oven."
I explained that I had placed the order more than an hour earlier. The response was dismissive: "No, you haven't been waiting that long."
What was most frustrating wasn't even the wait--it was the attitude. Mistakes happen, but good customer service means acknowledging the mistake, apologizing, and trying to make it right. Instead, I felt like I was being blamed for their mistake.
The pizza itself was good, but the poor communication, management, and customer service completely overshadowed the experience. I hope management addresses this because the food has potential, but the customer service needs significant improvement.