Almost a full staff turnover in less than 6 months, owed money, and my paperwork and money owed…read morehasn't been addressed.... Never again

This was the worst experience I had with a child care center. I wish I could say better. Staff…read moreturnover is horrendous.

I found it interesting how the business responded to the influx of negative feedback on their…read moreGoogle reviews - they disabled them. Each time myself or another parent shared a poor experience on there, the replies came across as cold, generic, defensive, and frankly gaslighting, lacking any genuine empathy or understanding. Unfortunately, my in-person experience matched that tone exactly. The atmosphere earns a 1/5 at best. The building feels far more like a sterile clinic or office than a warm, inviting elementary school or preschool. The outdoor play area is extremely small and limited, with very little equipment for the children. Even small details like Christmas stockings with typed and stapled staff names suggesting high turnover, and awards displayed on the walls that are all several years outdated gave the impression that things have declined and aren't improving. Those old awards seem to be up there for a reason: nothing recent to replace them with. The staff interaction was the worst part, warranting a 0/5. I found them consistently rude, condescending, and disingenuous. They gossip openly about the director and each other in front of kids and parents. If your child is remotely unsettled, you're called to do an early pickup. Staff do not seem to enjoy their jobs, and it shows. You'd see kids walk out from the day with mucus dried and crusted from never being cleaned during the day. During a visit, I observed teachers chatting among themselves for several minutes while a young child slid down the slide and hit their head at the bottom and only got attention once he started crying. My own kid was injured quite badly by the teacher which is why we disenrolled immediately. My kid used to HATE it here, cried every day about having to go, and wow I can't imagine why. What struck me was how indifferent the staff seemed toward families leaving. When we decided to withdraw, there was no curiosity about why, no attempt to understand our concerns, and certainly no effort to retain us. It genuinely felt like it didn't matter to them whether we stayed or left. That complete lack of care or investment in the families they serve spoke volumes. This similar observation was also echoed in another Google review that's also now gone. Practical issues only made things worse - parking is severely limited, turning drop off and pick up into chaos with constant car horns and aggressive maneuvering. The overall operation felt disorganized and unwelcoming from the moment I arrived. I'm genuinely baffled that this place had a waitlist. We quickly found a much better option just down the road- one that actually feels like a school, with engaging play spaces and genuinely kind, warm staff. My kid LOVES the new school and is thriving there. I'm just sad that this was our first experience in a learning environment when there are clearly MUCH better options. I didn't even get into everything like the complete and utter lack of communication. Even for free, I wouldn't consider it worth the time or stress. Save yourself the disappointment and look elsewhere.

Insensitive and unprofessional staffs (leadership), we had terrible experience at nido. They only…read morewant easy babies who start early (before separation and stranger anxiety sets in) and do not have the training, patience or resources to work with older kids. My son cried for weeks, I got calls/texts everyday for early pick up. Several times I found him sitting on the floor or on the swing, crying by himself. I felt that they are massively understaffed. Some of the teachers are kind, nice and caring but they are overwhelmed. We found the nido leadership to be rude and incompetent. They implied that something is wrong with our baby and maybe he will need special care/attention. One of them said she "has not seen a baby who has so much social anxiety in her whole career". Anyway, we moved to a different daycare, my son took two weeks to adjust, he likes the teachers there and is thriving now!! We are actually glad that Montessori One didn't work out for us.

Like other reviewers pointed out, the director is curt and judgmental. Some of the workers are…read morevery contentious and gossipy. I would not recommend taking your children here. I know it's hard to find a good daycare, but these folks are not respectful towards families.

The director is an amazing person and is truly wonderful with children. Anyone who has made…read moreassumptions about her just don't know her well enough. She is one of the best people out there! She hires the best and works hard day and night for each individual child. This place cares!

Where do I start? Would post many more stars if I could. This place is a part of our family after…read more11 years of sending kids here. During this time, every teacher and administrator has become a cherished friend and part of our children's lives. Our oldest still talks about how much he loved it here and how excellent the food is:-). Finding a place you trust with your kids is no easy task. We found that with southwest. Highly recommend you take a tour and see how great this place is for yourself.

Horrible would be a gentle euphemism...I pulled my daughter outta here couple years ago & still…read morehear the horror stories...honestly, my daugher was bitten over 20 times in the span of a year & their response at the end was that "This is just what kids do", really? In the summer they didnt take kids' sweaters off to play outside(since their a/c was cranked up so high inside the kids had to wear them) I picked up my daughter a couple times, her face (among all the others) all red & flustered saying she was hot and thirsty...wow No structure either, all they're doing is babysitting and the kids run wild, no education. They offer food but chow time is just that~ one bowl in the middle of the table & the kids eat as fast as they can to make sure they're gonna get their portion, that's terrible on the digestive system at any age. When I did pull my daughter out they had her outside waiting, on the steps, with her belongings & a staff memeber standing up above. Real nice in the dead heat of summer. They say they are a 5-star rated facility, however when you observe how the rating system works, they need only a kitchen facility to attain this rating, ridiculous! Need I go on? Dont send your little ones here...They dont seem to care much

We trusted the positive reviews and gave it a shot (after a few terrible experiences with…read moreAlbuquerque daycares). Then our child came home with a series of injuries which were either 1). Unexplained or 2). Blamed on the child. We pulled our child after a few weeks because none of it added up. Also- The space is flourescently lit, colorless and lacking in plant life or natural light. Pretty dismal, actually.

Went on a tour to this school and had a very negative experience. The website states, "Other…read moreextra-curricular programs include gymnastics, dance, and Spanish lessons." Confirmed with the director there are no Spanish classes or lessons currently, which would indicate a need for an update to the website. When I asked what language exposure opportunities are offered at the school, I was told about a teacher who "speaks another language but I don't know what it is." When I asked what their policy/procedure around name-calling in the classroom, they stated there wasn't one. If children are calling each other names, it won't be shut down and the educators may engage in the name-calling as well. When I shared our philosophy at home, that we don't call people outside of their names (that it's respectful to refer to people as they prefer)- and if people are called outside of their names, then the adults around shut down the behavior and role model appropriate/ humane treatment of other humans; I was then told that this wasn't the school for us because they would not shut down name-calling and that it would potentially be encouraged as "imaginative play." If you want a school that encourages name-calling and potential bullying, has indescrepincies on their website, and doesn't know their staff's backgrounds- this may be the place for you. If you want a school that encourages education, humane treatment, and cultural diversity- this probably isn't it.

I highly recommend this daycare to any fellow parent. Trying to find a daycare isn't easy, it's…read morestressful and can be very worrisome. I am very impressed with Bright Minds. The teachers and staff are absolutely amazing and wonderful. The kids to teacher ratio is perfect. Dropping my kiddo off wasn't a struggle because he was excited to go every day and coming home he was always happy which gave me assurance that I made the right choice enrolling my son there. It's secure which I definitely like, you could call anytime of day to check in and see how your kiddo is doing and someone is always there to answer the phone. I will definitely be bringing my kids back to daycare here. Everything about Bright Minds gives me the piece of mind that my baby boy is in good hands!!!

This daycare is great!!! My daughter has been here almost 3 years and has made amazing strides…read more They have a set routine, great employees and a great curriculum for the kids!!! I was a little nervous putting my daughter in daycare but they quickly put my mind to ease. Amazing place!!!!!

We have had such a wonderful experience here. Everyone is so kind and the atmosphere has been so…read morewarm. That goes such a long way with my daughter and my family. We came from La Puerta De Los Ninos (which is awful) and are so glad we made the switch.

Can't say enough about Serendipity. They were recommended by multiple people in the area, and have…read morejust been exceptional in every regard. Our 3.5yr old has been attending Serendipity since he was 2 and its been wonderful. The teachers are extremely caring, knowledgeable and experienced. They've honestly taught me so much about dealing with a toddler. Just a great vibe about the whole place. Great communication between parents, teachers and management. I don't know what we'd do without them! HIGHLY recommend!!

My children thrived at this school. I was worried for them to start school as they had been at home…read morewith me since birth but they absolutely flourished. No school is without problems but I find the staff here do their very best to tune into the children and have activities that easily allow the children to be excited about school. My oldest just left and I wish we could've stayed longer! She was already reading in wonderful Ms. Najat's class and able to count to 1000! She's a five star teacher. All the teachers truly love what they do. The food is prepared there in the kitchen, the facility is kept clean, and the staff is very friendly! Drop off can be a doozy but I have never had to worry about my children here.

Springstone staff has become like family. My son has been going to Springstone since he was a year…read moreold. He started out with Mrs. Julie then had Ms. Karissa and then moved up to have Ms. Eva. My son is now 5 and he has graduated but each of these employees are still with Springstone. The employees are amazing and go above and beyond to teach the kids lesson needed for everyday. Their Montessori curriculum is taught daily, in all ages. Kids are taught love, respect and discipline. The classroom sizes are small and the teachers all work together. Ms. Melissa, Ben, and all other members of the staff have always been there to help. I highly recommend Springstone and would choose this school over any other school.