overall my experience at the Embassy in downtown Tuscaloosa is always exceptional. Ones particular…read morestaff member (Ms Delores) serves during happy hour nightly. She always goes above and beyond to meet our needs. She always has a smile on her face and happy to please. Thank you Ms Delores!

I rarely leave one-star reviews, but this hotel earned it…read more The first impression was terrible. The staff was rude, unfriendly, and acted like guests were an inconvenience. No greeting, no hospitality, and overall just an unpleasant experience from the moment I arrived. I got there around 8 PM after a long day of traveling and only needed a place to sleep before leaving early the next morning. The room itself was old, dirty, and poorly maintained, but since I was exhausted and leaving the next day, I didn't have the time or energy to argue or find another hotel. The real issue came after I checked out. I discovered that I had been charged a $75 pet fee despite the fact that I was traveling alone and did not have any pets with me. I literally arrived in the evening, slept, and left the next morning. Charging guests for something that never happened is completely unacceptable. Between the rude staff, dirty room, and questionable extra charges, I would be very cautious about staying here. My experience felt less like hospitality and more like they were looking for ways to charge guests additional fees.

Garret was amazing in his customer service. I would love to come back to this place over and over.read more

This hotel is close to the University and has a good breakfast. Majority of staff welcoming and…read morefriendly. Rooms need some TLC. Both sink and shower very slow to drain, so at end of shower there is water up to your ankles. Comforter on bed has what looks like unwashed stains....appears they flipped the dirty side over so stains go unnoticed. People who service the room good, when they actually service your room. Seems if you have the do not disturb sign on when they pass your room they don't check back later to see if it is off.

Loved this place! The location is great. Within walking distance of several bars and restaurants…read more They greeted me with a glass of champagne..classy touch. Lobby area was very inviting. There's a really nice rooftop bar that serves food. My room faced the street and the floor to ceiling windows were awesome. Nicely decorated and clean. There's a hospitality room on the floor with ice, water and coffee pods. Every staff member I encountered was friendly and helpful. There is a free parking garage a block away or you can opt for valet. Looking forward to staying here again

I love the rooftop ambiance of this place but the drink was weaker then the Alabama football teams…read morenon conference schedule. I feel like I could have 10 drinks and still be a designated driver, my wife's drink was also super weak. Beautiful hotel , friendly staff and a solo guitar player on a roof top was nice and would have loved to stayed for a while but it was one and done due to lack of alcohol. Maybe stick with beer or wine to avoid the light pours ....

Excellent stay. Very nice staff. Clean rooms and common areas. Great location to just about…read moreeverything. Price was competitive with others in area.

While waiting for a reply from the hotel, I've been checking my email and when doing a search, I…read moresaw my email to them 7/13:2024 which they never responded to about issues with room 315.. and you guessed the issue.. BLACK MOLD IN BATHROOM!! My grandmother used to say "fool me once shame on you.. fool me twice shame on me" and I guess I didn't learn my lesson! And obviously by not addressing my email last year and probably not responding this time I think it is appearant how little they value their guests and their concerns. STAY HERE AT YOUR OWN RISK!! YOU HAVE BEEN FOREWARNED HOW DIRTY THIS PLACE IS!

This hotel is in a good location, and the staff were very kind. It met my needs!…read more The only sour note was the desk chair -- what on earth? (see video) Plenty of working. Good location. Slept well.

Shower door off track. Dirty kitchen and bathroom floor…read more Clearly had not been mopped. Utensil holder in drawer had food stains. Mirror had toothpaste spit in the corner. Fridge filthy dirty at the bottom of the door. Black mold/mildew in shower. Phone did not work to call front desk to inform of issues. Ripped arms on desk chair. Broken disposal and sink backed up with water. Garbage in hallway overflowed with bags or garbage on the floor. Never received room service over four day stay with the exception of them mopping the floor upon request. The most disappointing experience I've ever had at a Hilton brand hotel. One star for the front desk staff who attempted to rectify some of the issues.

In town for Thanksgiving I got this place for a great rate! I booked months in advance, so that…read morehelped alot for Thanksgiving weekend. Once we arrived I realized I'd stayed here last year for 1 night. On my Bonvoy app I'd checked in and put I'd arrive at Thanksgiving morning at 4am. We arrived at 7am due to highway travel delays and guess what? They canceled my resy! Smh so "Methany" is all frustrated and huffy and puffy because she has to redo the resy. NOT MY FAULT! Anywho, she gets us checked in on the 3rd floor. I had 2 rooms so they were 314/316 which was perfect. I was in 314. As soon as I entered it was a strong musty smell that hit me. I turned on the air to clear it. Everything else was visually fine, despite needing minor TLC. UNTIL I NOTICED ANTS in the bathroom! We called the front desk and they sprayed something. The ants were still present. I think they knew of the ant problem, they advised they come when it rains or there's water. But 316 didn't have any ants! Because we only had a short stay I didn't further complain, but that's pretty gross and definitely will make me think twice about staying here again. Other than that the clerks were friendly.

Really fantastic staff & a very homey feel in the Lobby for the Holidays last month. Specifically,…read moreJabrai (not sure of the spelling) was incredibly helpful and kind!

Great location. Hotel itself was acceptable, but our stay offered little more than a place to…read moresleep. The bartender D on the Rooftop actually made our stay tolerable, the atmosphere @ the Rooftop was void of anything inspiring, the outside patio was merely a rooftop with tables. The lobby breakfast area, sadly unworthy a visit, the one staff person on duty wished they were somewhere else, to get a single slice of toast was an effort. Speaking of the lobby breakfast area. The morning we opted to eat there, I noticed a red m&m on the floor under my chair as I sat down. Afterwords I went back to see how long it would remain there, it till late into the second day for it ti disappear. Courtesy coffee checking out day, two sweetners but the actual sugar packets were empty. This speaks volumes. How hard is is to reach for a handful of sugar packets and fill the container? I would've never written any of this except we stayed in Tuscaloosa for only one reason. My spouses birthday. We chose IHG Indigo over my better judgment, staying at the Residence Inn at Marriott because we had a free night due us by IHG and Indigo Hotel offered the free night. They offered it, I didn't beg them. Second night we used IHG points. Checking out I didn't bother asking for a recipe. Why? No charges. Nothing should been on it. I get home and see on my IHG Chase Credit Card a room accommodation charge. I call IHG. Is free not free? IHG says I must deal with the hotel directly. I hear nothing, I called the Managers Office twice. No return call. I called the front desk, a person sounding a lot like the Managers voice mail answered saying a mistake was made, my credit card will be credited. She more or less hung up on me. I see the pending $50.00 has been removed however to date the accommodation charge with two separate taxes is still on my account. I have no fault with the hotel employees. The fault lyes directly at management. A nice facility poorly managed. Beautiful location. Maybe it's the college town mentality?

A good nights sleep! That's what I got! That's what I needed, so what else is there to say?…read more I did not transcend into any other timelines or alternate realities like I hoped, but hey, you can't win them all. Is this place a five star hotel, well hell no. It's also not a one star. So I'll just say it's a raging five!!!!! Why is everyone so dang angry any way? "How dare they, I'm a diamond club"!, STFU. Just go home and yell at your kids or beat your dog, whatever makes you happy. "But I'm elite", shut it! Just no I'm sorry, I may be over it, I've been in the car with my family a lot in the last 24. Neat lobby with and market, bar, and restaurant. Free Tesla Wall Chargers. Nice mattress. Hot water. Coffee. Neat river walk area with tons to do and see nearby. I hope to live long enough to make it back here someday soon. Peace and chicken grease! '25 - 14/111

This place is disgusting, understaffed and disorganized! The guy at the front desk checked us in…read moreto a different room than what we reserved. He didn't do anything to resolve after I said something. Finally there was a new person at the front desk who was more attentive and fixed our issue. There are no housekeeping staff to be found. This poor excuse for a Marriott does not offer room upkeep unless there are three nights to a stay. Take a look at the pictures of this disgusting place. Hair on the roll out bed. Empty Starbucks cup!!

Get rid of the hotel manager, Frankie, to begin with! I had…read morea reservation at this hotel that I cancelled through the Marriott website, or so I thought. Frankie was pretty point blank in saying I did not cancel the reservation and charged me the full amount of the reservation and a parking fee, for a spot I did not occupy. I am a Bonvoy member at one of the highest levels and stay at Marriott properties 70-100 days per year. If this is the way they treat a good customer, buyer beware. So my advice is choose a different hotel when staying in Tuscaloosa! Also if you do make a reservation at this hotel and need to cancel, make sure you have documentation of the cancellation.

The room was ok but my boys and I went down to eat in the cafe before our concert... we ordered our…read morefood: a sandwich, a flat bread some meatballs and a salad. In a few mins they came out and said they had no cheese... scratch the flat bread scratch the Caesar salad. So still have the sandwich... by the way we paid up front... so we sub wings and some humus. A few mins later he comes back out no chicken no meat balls! I believe we tried one more time and in the end we got the turkey avocado sandwich for my youngest and that was it! Seriously... we kept trying they kept denying. The staff was really nice and very apologetic... they comped what little food we got... and again were very nice but that was sad. The hotel was ok... the room was ok but the shower had zero water pressure. And the lighting was seriously dim. The rooms need updating... they are just old. In the end it was an ok room and we slept well... that was the main point!

Never stay at this hotel. They constantly overbook and will find reasons to cancel reservations…read more They called me while I was on a plane and because I did not respond, my reservation was cancelled. I arrived at 11pm and told they had no rooms. Provided no assistance to find another room, and stated it was my fault since I did not respond. Staff was indifferent to the situation as they were 100% booked so my business was not needed.

Two stars for the ultimate convenience hotel to the UA campus. That's where the perks…read moreunfortunately end. I will say it is the best option on campus. Maybe the only one though!!?? We stayed here for Bama Bound on 6-15-25 and again the next night. My wife suggested this place when we signed up for BB. I knew nothing of it except it was not new. I really only like new hotels these days. My concern was only justified upon arrival. I should have researched it beforehand but you live and continue to learn. It was built in 1987 and the last time it was remodeled was 2012. I just found that out right now and you are welcome! Here is an article excerpt on the remodel back in 2012: The 26-year-old hotel is undergoing a $1.65 million interior facelift designed to give it a fresh 21st-century look. That was 13 years ago and it shows in all areas and in every nook and cranny of this place. Old, tired, and slightly ewww.... That my best description. The rooms are decent sized. The bathrooms are like ones from the 80's, tiny. Here are few more lovelies we encountered. We didn't have any washcloths the first night. We only had decaf coffee in the room. The refrigerator was warm. The bathroom floors had pubes piled up in the corners. The carpets are stained. The bed creaked any time you moved. The thermostat with separate fan control was original to 1987 and it was either 90 or 55 degrees in the room. Every single light bulb in the room was a different Kelvin temperature. Our view outside from our window was of the unkept dumpster area. No free nasty breakfast either! No coffee area in the lobby to make up for the decaf bs. The front staff was tepid at best. Elevators are even sketchy. Will not stay again unless it's free. Then I need to weigh my options before making a final decision even then. With that said... it is in a good spot on the planet for parents of students hotel needs. It just needs to be gutted and replaced. '25 - 60/111

ROLL TIDE Can't get better than the Hotel Capstone! Right on campus and the perfect location for…read moreeverything Bama!