My experience with this company has been an absolute nightmare and I would not recommend it no anyone. Furthermore, I will go out of my way to leave reviews anywhere possible to save others from losing their money, valuables and peace of mind. I will divide my review in 3 Sections; Item pick up, Vehicle and Claims Process. MOVING DATE AND PICK UP We contacted the company around June 2020 and arranged for them to pack and ship our belongings from Miami to Puerto Rico. The scheduled pick-up date was for Friday, September 25 2020. It is important to note that we advised the company that we needed to turn in our apartment keys on September 26 as we were moving out of state on the 27th and requested for a sooner date, but they said the 25th was their only available date prior to our move out. We agreed to this date and diligently performed follow up calls to the company at least once a week during the month of September to confirm that pick up was still on schedule. My husband did one last follow up on the morning of September 24 to confirm pick up for the 25th and was advised yet again that everything was on schedule. At 1pm EST of September 24 he received a call from the Miami site manager, Adriana, to inform us that pick up had been cancelled due to their fleet needing to be inspected. Adriana's only solution for us was to advise us to hire another moving company to pack our belongings and have them delivered to their site and only offered to discount $100 from our $1,500+ fee. She was very rude, unprofessional and went as far to tell us that if using La Rosa del Monte's service was such a hassle for us, that we should hire another company. This left us with less than 24 hours to hire another company! We were able to hire a different moving company who charged us over $700 to pick up our belongings and deliver them to La Rosa del Monte's site. It's safe to say that our trust in their service was lost since this moment and things would only get worse. VEHICLE We also hired this company to ship one car from Miami to Puerto Rico. We dropped off our car at their lot on September 16, 2020 and were told that it would take 6-8 weeks from drop off date for us to receive our car. The 8 weeks had passed, and I had not heard anything so on November 25 I decided to call for an update. A representative told me that our car has just been shipped on November 19 and they could not provide an estimate arrival date. Our car arrived during the last week of December and we were called to pick it up on Wednesday January 13, 2021. We went to pick it up the next only to be turned away because and employee had tested positive to COVID and they were closing for the day. We were finally able to pick up our car on Monday January 18. It took 17 weeks from drop off date to receive my car. DELIVERY AND CLAIMS PROCESS On January 20,2021 La Rosa del Monte delivered our belongings. Our TV's screen was completely shattered as if someone had stepped on it. We are also missing a big mirror for our dresser. I have been calling the Puerto Rico's Claims department since January 21 and to this day have not been able to reach anyone. They do not pick up the phone and have not responded to my emails. I haven't been able to start my claim let alone tell anyone about what is going on! I am afraid there is a timeframe to report claims and I could miss it just because they are completely unresponsive. UPON DELIVERING YOUR ITEMS THEY WILL QUICKLY GIVE YOU A FORM TO SIGN THAT WILL SPECIFICALLY HAVE YOU INITIAL AND SIGN THAT ALL TVS AND MIRROS WERE DELIVERED IN GOOD CONDITION AND THAT ALL ITEMS WERE DELIVERED IN GOOD CONDITION REGARDLESS IF YOU INSPECTED THEM OR NOT. DECLINE TO SIGN THIS DOCUMENT UNTIL YOU FULLY INSPECT ALL OF YOUR BELONGINGS. It is honestly beyond me how this company is still in business and I will never recommend it to anyone. Do yourself a favor and avoid doing business with them, you will lose a lot of money and your sanity in the process. read more

We moved last October 2020 from Puerto Rico to Spain. Everything seemed to be going well until we received our belongings. The company that was contracted in Spain was very professional and efficient. When they began unpacking they discovered the damaged items and took photos. They submitted the claim to La Rosa del Monte. This is where the fun begins, had we not followed up, we would never had heard back. We informed all the items that had been received broken but only claimed 2 Tiffany Lamps and 2 (painting) frame). We estimated replaceing/repairing these items would cost a minimum of $450.00. They offered $200.00, when the frames alone cost $180.00 to replace (the lamps are estimated to cost $120.00 each plus shipping). So we rejected the offer and after varios uncomfortable communications they came back and offered to settle for $300.00 (I've read other reviews and this seems to be the magic number). To add insult to injury, the tone used by the claims department was basically "take it or leave it". It's noteworthy to point out that the basic insurance policy should cover our claim, but we also contracted an additional insurance through La Rosa Del Monte (PacGlobal Insurance Brokers) for additional coverage. We just contacted Pac Global and they requested the Policy number (which was never provided to us by LRDM, which makes us doubt that this policy was ever contracted at all, although we paid for the extra coverage). Based on the above situation we have very little faith that this situation will be dealt with in a professional and equitable manner. I would definitely be very careful before contracting this company to move my possessions in the future. Thier customer service is unresponsive at best. There has to be a better way/company to move your things. We will probably end up accepting their arm twisting tactics and the $300.00. I don't want to waste more of my valuable time dealing with a company that clearly has no intention of honoring their contract and commitment to customer service. DO NOT USE THIS COMPANY FOR ANY MOVING PURPOSES. read more

Terrible customer service service. No body care to answers phone calls and if they answer is with actitude. A non emphatic person call Carmen, leave client on hold for almost 30 minutes, every time she needs to go through their system to find the client profile, provide lack of information with actitude. Very sad that we paid higher prices for a poor service. Mi auto llegó hace dos meses, y nadie me llamó para avisar, tuve que llamar yo tratando de hacer el pago para hacienda y la persona encargada de pago tomó la información a su manera y no fue capaz de llamar al cliente para informar que el pago no pasó , por qué ella no había puesto correctamente el código postal. Tuve que llamar nuevamen a RDMPR en varias ocasiones por varios días para ver qué había pasado. Luego tuve que hacer un pago electrónico por medio de la misma persona, al sol de hoy no se sabe si hicieron la transacción de pago a hacienda. No se sabe del auto si todavía esta en las condiciones que fue enviado. El cliente se siente como si los empleados de RDMPR estuvieran haciendo un favor de gratis. Hopeless!!! Aparte de 83 cajas que envié , solo llegaron 79 y nadie sabe nada. Las cajas que recibí estaban abiertas. Y algunas piezas rotas. Un candelabro de metal doblado. Súper decepcionada con el trato de "nuestra gente" read more

We moved from New Port Richey, FL to Puerto Rico on August 2022. The men took great care of our furniture, were quick, respectful, responsible and reliable. I was super satisfied with their service that my husband and I gave the men an extra tip. As promised our furniture arrived on time, a young couple brought our furniture.We had one issue, a broken large antique lamp. My husband was a bit annoyed but we both knew not to have a high expectation when it comes to moving companies. Overall our experience was 9 out of 10. I have used Rosa Del Monte 3 times since 1997 due to budget cost and reliability. I must state the company has been great. No complaints. Sad to state not everyone has had my positive experience but I can't argue how professional and friendly this company has been with us. read more

This review was after I contracted your company. And this was the response. Of course You will not help. This is why I posted a review to make others aware of your services. This is your response to my inquiry: Le indico que en cuanto a la loza estas alegaciones debía haberse hecho el día de entrega en el momento con el chofer o 3 días posteriores a la entrega, lamentamos no poder dar continuidad a esa alegación. Nuevamente se le informa que su cajas con PBO (empacadas por cliente ) y la compañía desconoce su contenido y su forma de empaque, además las cajas eran inapropiadas para este tipo de movimiento. Si, You are posting to pretend helping me. I know how it ends: no correct service provided and You show service Infront of the online crowd. Good for You. read more

Horrible!!!! The new car that we sent from PR to New Jersey was very damaged and they didn't want to take responsibility for their actions. Horrible experience, never again. El carro llegó en muy malas condiciones. Le enviamos un email a reclamo y no nos quieren pagar la cantidad completa del daño ocurrido por ellos. Ha sido una pesadilla! Aparentemente no tuvieron nada de cuidado y agarraron el carro con unas cadenas y lo destrozaron. No soy persona de escribir malos reviews ya que no quiero hacerle daño a ninguna compañía pero no son $3.00 es mucho dinero y no quiero que esta situación le ocurra a nadie. read more

Nosotros llevamos 8 meses esperando nos entreguen un cuadro nuevo que enviamos de Toa Baja, Puerto Rico a Miami, Florida. Hemos llamado muchas veces, en ocasiones no contestan las llamadas y otras nos dicen que hablarán con los chóferes, supervisores y nos dejarán saber... Hoy nos comunicamos, por fin nos dan una respuesta que no encontraron el cuadro y nos iban a notificar por correo electrónico. ESTO ES UN ROBO AL CLIENTE!! Ahora por el seguro que seleccionamos que es el básico no nos devuelven nada de dinero. Posiblemente,un empleado le gustó nuestro cuadro y saben el resto que pasó... Sr. Ulises Cruz read more

Esta compañía se merece mucho menos de una estrella. El servicio fue una burla para mi familia. Cobran bastante dinero por el traslado, además le incluyen un seguro, que al momento de hacer una reclamación no sirve de nada porque ellos dicen no procede y no dan derecho a apelar la decisión. Destrozaron cosas de valor material pero sobretodo d e VALOR SENTIMENTAL. Las cajas llegaron destrozadas y algunas cosas des a parecieron. Para añadir más al. PESIMO servicio, me cobraron EXTRA por poner las cajas en el 2do piso y soy una persona con Incapacidad. ABSOLUTAMENTE NO. LOS VOLVERIA A CONTRATAR read more

Excellence and Professionalism If you're looking for a moving company that combines efficiency, professionalism, and excellence, look no further than La Rosa del Monte. From start to finish, their team provides top-tier customer service, ensuring a smooth and stress-free experience. Their attention to detail and commitment to handling belongings with care set them apart from other moving services. Whether you're relocating locally or internationally, their expertise guarantees a seamless process. I highly recommend La Rosa del Monte to anyone seeking a reliable and professional moving company! read more

Tengo que agradecerle a La Rosa del Monte por el trabajo que hicieron por mi en mi mudanza de Tampa a Puerto Rico. Es importante que uno empaque todo lo que pueda, de la mejor forma posible para que todo esté bien protegido. Yo utilicé las cajas que ellos mismos me vendieron. El caballero que me atendió en Tampa (Javier) fue excelente y los muebles que ellos empacaron llegaron a PR en perfectas condiciones y el tiempo que se tardó la mudanza estuvo dentro del tiempo que me indicó Javier. No tengo queja... y los volvería a utilizar si me vuelvo a mudar! read more

Couldn't be happier! My mother does not really know how to use the internet so she asked me to leave a review. This company was very courteous with them, explaining detail by detail what they needed (and my mom asks ALOT of questions lol). But they were very kind, packed her belongings exactly as she liked, and even unpacked everything and put it in their place for her when it arrived to Puerto Rico. My family will continue using them through the generations. read more

Never again. Llevo mes y medio esperando por la mudansa desde PR to Orlando. Cuando llamo a Orlando dicen que estan esperando por el puerto que en dos semana va estar ready, luego llamo en dos semana y me dicen lo mismo. llamo a PR y no cogen el telefono y si lo cojen despues de esperar 45 minutos en grabadora de envian a otro departamento y luego te enganchan. usa otra compania si lees esto. Rosa del monte no son profesionales. todavia no tengo mi mudanza read more

I used the this company for the first time from Puerto Rico to New Jersey. I'm very satisfied with the service. All my furniture and boxes arrived in the time given which was six to eight weeks, arrived in six weeks and it was delivered to my house No damages No missing items everything I shipped accounted for . The guys in Puerto Rico were very good and the guys from Philadelphia were excellent and professional. I do recommend this moving company. read more

They helped move my entire household which is basically a modern day brady family. we have 6 kids and 4 are teenagers, so we had plenty of "important" items to move. Everything came out fine, from our furniture, to tvs, to our marble tabletops. They were very professional and detailed from the moment they estimated us. And they even have an office in Miami it was the very same company that delivered me. We coule not be happier with the service. read more

No star for this company. The worst service experience with La Rosa del Monte. The cheapest service is the most expensive. I had to paid for demourages caused by them ($3783) and if I did not paid they did not returned my things for the service already paid (February). This amount of money was paid in addition to the pre-paid service. Not recommended no matter is cheap and they presented as the best service. Not fair, but lesson learned. read more

Used this company to go from Georgia to Puerto Rico then back to Georgia. It was actually very stress free as they have really streamlined the process. Walked me through everything step by step, and everything arrived perfect. We have a family of my wife, myself, our 4 kids, our 3 dogs, and 2 cats, so there's was a whole lot to pack. But I'm thankful everything arrived great, no complaints and would definitely recommend them. read more

Mi hija hizo toda su mudanza de PR a Orlando. El servio de recogida y entrega fluyo sin contratiempos llegándole todos sus muebles en perfecto estado. Posteriormente yo le envié un juego de comedor y uno de sala ambos grandes en conjunto con unos oleos valiosos y todo le llegó perfectamente. Ahora yo estoy planeando llevar muebles de oficina y biblioteca y por supuesto que los llamare a ellos nuevamente. Ada R read more

My family has been using this company for the last ten years and they never let us down. I am in the military so i have to move every couple of years, always make sure to use them and it always comes out great. I even used them to move to germany for a short period of time. No one on the island has been in business longer than they have, do your research. Highly recommended. read more

my family had a really great experience with them, they went above and beyond as they packed things exacrly as my wife requested and shes very particular. the process was smooth, economical, and stress free. the only thing thay was unfortunate were the port charges but that was clearly out of their hands. we woupd definately reccommend this company. read more