What a wonderful stay; Portinari Hotel was such a highlight for us (family of four, with adult…read morechildren, sharing a room). Receptionist (and former Owner) Anna took such great care of us. The room was very clean, and well-cared-for. There was a carnival in the plaza that we so enjoyed, but we slept peacefully because the sound-proof windows were incredible. The champagne and chocolates we ordered were waiting for us on arrival, and we highly recommend treating yourself this way. The box quantity was so plentiful - we ended up purchasing this brand as gifts for family! Breakfast included a hot breakfast of eggs, breakfast meats, wafffles with wonderful toppings (nutella, jams, assorted flavored morsels, yogurts, wonderful breads, pastries, juices, and a self-serve coffee machine with many flavorful options. Location is a 12-15 minute walk to/from the train station - take the park path to avoid rolling luggage over so many pavers. Access to the main plaza and tower is a 12-15 minute walk with busy shopping streets all along the way. We felt very safe our entire time in Bruges. There are restaurants on the plaza. Beware of surprise requests after the meal to pay with cash instead of credit. A waiter at nearby De Hanze surprised us by insisting on cash instead of Visa, including calling me away from the table into the bar area. I gave some and charged the rest, but realized after that this was a hustle. In hindsight I regret not getting angry at the table and calling the waiter out in front of others. Infuriating. It's too bad, because the food was excellent. A favorite restaurant was La Gondola, Oude Burg 22, 8000 Bruges, Belgium. It was nothing from the street, but it was a pleasant dining room inside with wonderful service and a plentiful meal.

I hate hotels and dread staying in them. This was not the case for the Portinari, which I really…read moreenjoyed. The hotel was much larger than I would have expected. I enjoyed the view of the square (although it's under construction) and that they have a luggage room so that you can leave your items behind before you check in. I also really liked the rain shower head, although the bathroom got soaked every time I bathed because of the typical shower curtain-less/wall-less showers that are common in Europe. The only thing that mildly grossed me out was a piece of hair I saw in the drain. But that was nothing.

One of the few 5 stars hotels at the Belgian coast. If you're in the mood for some pampering, do…read morenot hesitate to go there. Rather expensive, but cheap compared to luxurious hotels in London, Paris or New York. We stayed in one of the junior suites on the 8 floor, with private balcony. Superb view over the North Sea! Excellent bathroom with relaxing rain shower and bathtub. . The breakfast buffet was divine!!! Really everything was there, including smoked salmon! Very polite staff at the reception and at the bar.

I absolutely loved this hotel. It was very cold and very late when I arrived and my reservation…read moresomehow had not gone through. The woman at the front desk was patient and friendly as I frantically searched my email looking for a confirmation, only to discover I didn't have one. Luckily they still had some rooms left, so she quickly wrung me up and I was on my way to my room. The room was a scrumptiously warm haven and all I wanted to do was fall into the fluffy king bed, but I resisted because I still had to eat, and let's be honest, hunger trumps sleepiness. I was very impressed with the modernity of the room. It had a button-controlled light system installed by the door, the desk, and the bed, with options for dim lighting, table lighting, or full lighting. It was also equipped with two outlets and USB ports, one by the desk and one by the bed. The bathroom was large and accessible - support beams surrounding the WC and a big shower with two wide doors. Not sure if they're all like that, but I was digging the big shower! It was also extremely quiet. Needless to say, I slept wonderfully and wish I could have stayed another night!

Definitely an excellent option. It's a four stars hotel with fantastic cost benefit! Lovely hotel…read moreconveniently located within a walking distance from the main tourist attractions and restaurants. Clean and comfortable bedrooms, small in size as expected but with a big modern bathroom. My son had fun in the bathtub. Delicious breakfast, hot meals, fresh squeezed orange juice and fresh bread and croissants. The elevator is a must have for families with a stroller.

Where to begin.... My favorite Hotel on the Planet…read more I travel from SoCal to Europe each holiday season for 3-4wks, always celebrating NYE in a dif city. So I've stayed in a LOT of 5star hotels. All have been grand but THIS hotel outshines them all. I have been here before - quick stays as a 'sidebar', over nighters. But this time decided on an extended stay. It's a smaller hotel, less than 20rpoms in total. But each is elegant & comfy & welcoming. Our suite is beautifully arranged with gorgeous roof top views and a sun deck for the 4 rooms on our floor. The unbelievably gorgeous restaurant is by night the amazing Le Mystique (wonderful food, elegant atmosphere, and the kindest, most attentive staff!! A MUST!!). and a beautifully done breakfast buffet by when the sun comes up. Their specialty is poached eggs and OH!! Are they 'special'!! Charcuterie & Sausages & Bacon & breads & fruits & grains & yogurts & cakes & juice & coffee & Champagne round out the delicious menu. The location is perfect! A 3 min walk to the main market place, 5 min to the main shopping area, and dozens of restaurants close by. A local food market is across & a bit down the street & Belgium Waffles are a hop away. But far and away.. the thing that separates this hotel from all others are those who seem to love working here. If I could figure out how to rate a review with 6 stars, I would give them 20. To say they are accommodating would be a bit like saying winning a hundred gazillion billion dollar lottery is 'a pleasant afternoon'. I could spend hours, remembering the kindnesses & smiles & attentive acts and never feel as tho I have given them enough respect. They are truly all just spectacular. Thank you, Mr & Mrs Creytens for creating such a wonder hotel. We are honored by our experience.

There are simply not enough accolades of praise to do this hotel justice. Our stay was short but…read moremagnificent. I have never encountered a kinder, more attentive staff than that of the Heritage. The hotel location could not be more convenient. They offer valet parking, which feels necessary in Bruges, and for €30 a day - well worth it! The breakfast included in our stay also had champagne- yes- I said champagne. In the evenings a tray of port and sherry is brought to your room with a light snack as an aperitif, and gratis! The hotel restaurant - Le Mystique- was the superb fine dining experiences of my life. I cannot say anything negative about this hotel - it is just not possible. If I ever find myself in Bruges again, I will absolutely be staying here.

Centrally located historic hotel off the main square in Bruges. It shows in charm and age and is…read moreunder renovation and updating with their current new owner, who is taking great pride in no only customer service (a true rare find in this area) but also to make sure the hotel is done proper Pros: the absolute best experience was the new owner, he was friendly, warm, welcoming, grab breakfast for us which was complementary. The room was nice and quaint with antique furniture marrying beautifully with an updated bathroom, bed and linens. There's (with then2 large rooms) and outdoor Terrance which will also be updated in the next couple of months, although we enjoyed it just the same. Meh, stairs and very narrow, not the hotels fault, I blame the damn Belgians and their tiny old feet lol Overall I do recommend this place, it will be undergoing renovations until about November but it's amazingly priced, a caring prideful owner, and well located

Amazing beautiful and clean hotel very centrally located. Excellent value for the accommodations…read more Safe lock off car Parking is available for 15 a day. The staff bends over backwards to help you. You would think this is a 5 star hotel for the way you are treated! Everyone on the staff is wonderful. Sometimes they do step away from the desk but that's just accommodate another guests needs. I can't recommend this place enough. There are many options but this is a solid choice!

I don't understand reviews stating this is part of Best Western. This place is nothing like a Best…read moreWestern. Super clean and tastefully decorated. The staff was incredible ! They really treat you well. Thye have a very nice breakfast spread for a reasonable price. The bar is central and next to a courtyard to enjoy during the nicer weather. The location is about a block from the Belfort in the central market. So many different places to eat and shop within a few blocks! I cannot recommend this place enough. I can't wait to go back and stay here again.

Tucked away in the charming streets of Bruges, this small boutique hotel offers an unforgettable…read moreexperience with impeccable service and cozy elegance. It was the perfect place to celebrate our anniversary and they really went out of their way to make our stay special. From the moment we arrived, we felt right at home, we were greeted by name with warmth and the staff went above and beyond to ensure our stay was flawless. The rooms are beautifully designed, blending modern comforts with classic touches that capture the essence of Bruges' old-world charm. Each detail, from the soft linens to the well-curated decor, made for a truly relaxing and peaceful retreat. I loved the bathtub that had air jets and the huge rain shower head, getting out into a fluffy bathrobe was the best. The hotel's breakfast was a standout, offering a delightful spread that includes fresh pastries, local cheeses, and rich coffee and teas--perfect for starting your day in Bruges. My husband got the eggs benedict both days and loved them, a very unique take but amazing. The atmosphere in the bar was very inviting, with a cozy yet sophisticated vibe that makes it the ideal spot to unwind after a day of exploring and the bartenders were very kind and happy to offer suggestions. Whether sipping on a craft cocktail or enjoying a quiet moment, the service at the bar is exceptional, ensuring guests feel well taken care of. This boutique hotel is a hidden gem in Bruges, offering personalized service and a stay that combines comfort with character, and the parking was so easy which is a plus in Europe!

This is a lovely and charming boutique hotel with all the special touches you don't get in the…read morebigger hotels. The fantastic staff also elevated the stay, along with the lovely furnishings, an amazing breakfast, and a great location. One nice thing that separates this hotel from others in Bruges is that the rooms themselves are modern. They aren't filled with gold encrusted fake fancy furniture, but rather a clean modern aesthetic. This is one of the reasons we chose it. One of the staff needs a special mention: Benjamin, who is there in the afternoons, made our stay especially wonderful. He was always friendly and professional, and willing to help with what we needed (usually a bucket of ice!) We went to a great restaurant that we had not considered based on his recommendation (and he made the reservation for us) and had a car that was big enough for us and our suitcases waiting for us when we left on our last day. A huge thank you goes to him. The breakfast was also outstanding; not only were the pastries (so fresh, with a French attention to crispness and butteriness), cheese/meat, rolls, fruit selection and tea/coffee service wonderful--but the made to order eggs were as well. The ham and cheese omelet was soft inside and the pancakes were light but substantial. The chef himself brings them out and there is definite pride in all the made to order dishes. The breakfast room is extremely comfortable as well...we found ourselves lingering there for a long breakfast instead of getting moving like we planned! The room was comfortable with an unusual setup; we had a duplex room overlooking the canal with a sofa upstairs. Though it had a canal view and a nice one, it's worth noting you had to stand at the window to see it as the windows are high off the floor. We didn't end up using the upstairs much as there was plenty of seating downstairs in our bedroom area. But the spacious feeling was appreciated with the extra height in the bedroom area. The toiletries provided were also very nice. The shower was not tall in height, but the rain shower was great--lots of water pressure and nozzles. We didn't try the oversized tub. Everything was very clean, and continued to be well cleaned during our stay. It was a lovely stay, and easy walking distance to all the sights in Bruges. We're very happy we chose the Van Cleef.

Great location right on the canal near the square. If you driving to the hotel it is kind of tough…read moresince it is on a one way street and there is no parking on site. You have to get directions from the front desk and park about a quarter mile away. Not too tough but if you miss the turn you will get lost like I did. Our room was on the first floor which I am never a fan of. People could see inside our room from the street in the evening when dark outside and light on inside so make sure to close the shades. Overall, the room is nice but not as nice as I thought it would be. In particular the bed wasn't too comfy and pillows were too soft. They have a cool lounge area with a fireplace to have a drink after dinner or late night. Very cozy. They also serve afternoon tea in the room if you are into it. My wife is so we did it. We came during Christmas so the market was going on which was fun if you want to try different seasonal food/drinks. It is right down the street. They also have a lot of chocolate shops and other souvenir shops nearby. It was a nice stay but for the price it wasn't the experience I thought it would be.

This is a review for the afternoon champagne tea. The room was lovely, however a little warm. I was…read morewearing a turtleneck and began wishing I had different attire. I got a hibiscus tea and my husband a black tea. The snacks arrived around the same time the tea did. The tea was in bags, not sure if that's their normal way or a COVID precaution but we are used to seeing loose leaf tea at afternoon tea. Not a problem, just something different. I loved my hibiscus tea and my husband loved his black tea. So that worked out nicely. One minor issue was that my teapot did not have a thing at the top to protect from the heat. So when I went to put the tea bag in the pot i burned my hand (not badly, but still ouch!) i assumed it was safe to grab! Oh well. On to the food - We had 3 different kinds of sandwiches: a salmon, an egg salad, and an avocado one. I'm allergic to shellfish so they gave us the avocado instead of their normal third choice. We got 4 scones - 2 regular and 2 raisin - with clotted cream and homemade jams. We then had an assortment of pastries. Everything I tried was good, I didn't even have room for the sweets! I preferred the raisin scone over the regular (which I never thought I would say). Overall it was a good experiences.