We are very happy with our decision to move into this apartment. [[HIGHLIGHT]]From the beginning, Karen and staff have been extremely helpful, friendly, and accommodating, making the move-in process smooth and stress-free.[[ENDHIGHLIGHT]] When we arrived, the apartment was exceptionally clean and well-prepared. It was equipped with the essential amenities needed for comfortable daily living. Having an in-unit washer and dryer is a wonderful bonus and adds great convenience. We also appreciate how safe, quiet, and peaceful the community feels. The property is well-maintained, and it is clear that management takes pride in keeping the apartment and surrounding areas in excellent condition. Overall, our experience has been very positive, and we are grateful to have found such a comfortable and welcoming place to call home. We would gladly recommend this apartment community to others. read more

I lived in this apartment for 10 years, so I know all the pros and cons. Pros: - Close to BART station - Some updated appliances - Friendly staff, maintenance staff and hard working cleaning staff On premises Amazon locker inside the garage gates Cons: - BART trains are loud at night - Fire alarms go off often and fire trucks come even in the middle of the night - Trash bins are always full and overflowing. Residents tend to not throw away their garbage properly and leave it sitting inside the room with the garbage chutes. - Cigarette smoke smell comes into the apartment from somewhere with residents smoke -Takes a long time for hot water to come out - Elevators break down often, and it can take a long time to get them fixed. - Parking fee is extra (2 car tandem is about $150) - Other than gas and electric, have to pay most utilities shared (in the neighborhood of $150 so it depends on your neighbors' usage more than your own) - The last couple years the rent increases have been at the maximum allowed by the county - Get a lot of pigeons that end up on the balcony and poop there - A lot of ants, flies and roaches without any obvious pest control We finally moved out because rent increased to the point where it didn't make any sense to stay compared to buying a house, which we were finally able to do recently. Toward the end, the laundry machine's pipe apparently clogged up. It sounded like they wanted to open up the wall to get access to it, but since we were so close to moving out we used our new house's washer to do our clothes. This kind of problem happened once before also the apartment above us. The laundry machine flooded and we had to run the dehumidifier for 3 days. Things like window screens, blinds, etc. seemed to break or fall out fairly easily. That being said, because those aren't major issues, we didn't want to bother the maintenance staff to fix. They charged us for that when we moved out, even though they probably would have replaced it for free if we had reported it while we lived there. Above all else, they charged us for pest removal for a dishwasher we never used that was installed 11 months ago after they completed a renovation that we accommodated, and effectively forced us to do, threatening higher rent if we didn't allow it. During that they completely opened up the wall and the counter between the kitchen and living room, which feels like where they may have come from. There were also ants a lot and flies as well. When we gave notice that we were moving out, we were asked to choose a time for a pre move out walkthrough, which we requested a Tuesday about two weeks out, thinking that it might be easier to figure out what we would need to remedy once some of our stuff moved out. They basically wanted to do it about 5 days after we gave notice, the Tuesday before we wanted. We had very little moved out, and they seemed to concentrate on the carpet and a few other incidental things. We went to the office to talk to them about it, but they didn't want to change the date of the pre move out inspection. Since we left, we've tried contacting the office, "Equity Residential", where it seems to ring and the last two times we called, disconnected after ringing a couple times. We've also tried contacting one of their prior resident relations offices, left a voicemail with no call back. Also we emailed the office person "Amber" but she e-mailed us back saying she couldn't open the e-mail and just mentioning the balance we owe. We will try calling back the regional office soon, but it seems like it's easier to ignore us, because trying to withhold payment will do way more damage to us than any argument that we could make. It's been hard to get a hold of a person to talk one on one with, which feels irresponsible. We lived there for ten years, and would hope we could get a little more respect and consideration than that, rather than being just another transaction for them. read more

I have lived here since 2021 and continue to do so. The lovely apartments are pretty standard with all amenities such as oven, micro, dishwasher and a plus of washer and dryer which was a deal breaker for me. Smart keypads to the doors are also very efficient and not worried if you lose your keys. Garage spaces are conveniently located in ground level and basement. I worked in the financial district so BART was also key factor in choosing La Terraza. It is fairly quiet and peaceful so perfect as I am retired now. [[HIGHLIGHT]]The staff at La Terraza are amazingly helpful and quick to respond to maintenance issues in my apartment.[[ENDHIGHLIGHT]] That is also the other reason for appreciating my home. [[HIGHLIGHT]]Karen is outstanding and very helpful with regards to Administration. She is a veteran and expert in this business and knows her stuff inside and out.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Additionally, other workers/members of the staff are to be commended for their hard work and responding to maintenance requests. They are Jose, Alejandro, Mory (who got transferred to Fremont branch) and Anna who works hard to maintain the cleanliness of the whole complex.[[ENDHIGHLIGHT]] BRAVO! [[HIGHLIGHT]]One final shoutout goes to Michelle Pham who helped me with my affordable housing unit. She is excellent and a rockstar with regards to AHP.[[ENDHIGHLIGHT]] Onwards and upwards to all. May God bless this community always. read more

[[HIGHLIGHT]]Karen is very knowledgeable about which apartment fits, she was very patient with my family.[[ENDHIGHLIGHT]] I recommend her to you all when it comes to apartment searching. This building will not be a great choice, but it can be one of your convenience location for work. There's Bart and Samtrans station behind the building, cemetery is a block away. Seramonte mall and restaurant is nearby as well very convenient. read more

La Terrazza Apartments - Apartments Near Me - Colma, California

I have been living at Terrazza Apartments for almost three years, and I truly cannot express how much I've enjoyed living here. Not only is the property itself wonderful, but the people who run it do an exceptional job. [[HIGHLIGHT]]Customer service says a lot about how management wants their residents to feel, and this team goes above and beyond.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The leasing department is amazing -- especially Karen. I can always count on her. Anytime I have a question or need help with anything, she is more than willing to assist.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She is incredibly responsive, always on top of everything, and truly looks out for the tenants here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There have even been times when packages were left outside my door while I wasn't home, and without hesitation, she came up to secure them for me so they wouldn't go missing.[[ENDHIGHLIGHT]] That level of care means so much. She is truly amazing. I've also had such a great experience with maintenance, especially Jose. Anytime I've had an issue -- whether it was a leak, the heater not working, or even something small like a lightbulb -- I've never had to wait more than a day or two. He is extremely responsive, works quickly, gets the job done right, and is always friendly. He is simply an amazing individual. [[HIGHLIGHT]]Karen, Jose, and the entire leasing and maintenance team have truly made living here such a positive experience.[[ENDHIGHLIGHT]] I'm so grateful to call this place home. read more

[[HIGHLIGHT]]Karen and Jose are honestly the best. They both work so hard and it really shows.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Anytime I've had a question or needed help with something in the building, they've been quick to respond and super helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They're always respectful and patient, which I really appreciate.[[ENDHIGHLIGHT]] It makes a big difference having people like them around. They keep everything running smoothly and you can tell they actually care about the residents and the property. I'm really grateful for everything they do. read more

[[HIGHLIGHT]]I've had a great experience with the apartment management and maintenance team.[[ENDHIGHLIGHT]] They're professional, responsive, and genuinely care about keeping the community well-maintained. Maintenance requests are handled quickly and efficiently, and [[HIGHLIGHT]]communication from management is always clear and respectful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It really makes a difference living in a place where issues are addressed promptly and with a positive attitude.[[ENDHIGHLIGHT]] Thank you to the entire team specially to Karen and Jose for the excellent service! read more

[[HIGHLIGHT]]I am writing a review to recognize Mory who is part of the service team with La Terrazza Apartments. He is kind, helpful and excellent with his customer service.[[ENDHIGHLIGHT]] I reported my damaged appliance on 5/19/25 and in two days Mory came to my unit and resolved the issue. [[HIGHLIGHT]]He explained everything to me in detail before and after the job was done to keep me posted.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Communication is key and I am happy and thankful that we have a great service team here at La Terrazza.[[ENDHIGHLIGHT]] read more

La Terrazza Apartments - Replacement Stove - Apartments Near Me - Colma, California

I recently toured La Terrazza Apartments and [[HIGHLIGHT]]Karen Christian was fantastic. She was friendly, professional, and very helpful throughout the tour.[[ENDHIGHLIGHT]] Even though I was just exploring my options, [[HIGHLIGHT]]Karen took the time to show me around and answer all of my questions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She made the experience easy and comfortable.[[ENDHIGHLIGHT]] Thank you Karen Christian for such a great tour! read more

Karen and jose are a really big help [[HIGHLIGHT]]Jose is always on top of any requests[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]Karen makes sure we are all happy and pleased[[ENDHIGHLIGHT]]. Keep it up we appreciate you guys. read more

[[HIGHLIGHT]]Easy process in renewing our lease guided professionally by Ms. Michelle Pham.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She is truly an asset to LaTerrazza community.[[ENDHIGHLIGHT]] We will definitely refer to others looking for a place to stay. read more

I rented a studio apartment at La Terraza from May 2024 to May 2025. This will be an honest review of my experience with this property For reference, I am a young adult male who was living alone at La Terraza. My standards may be different than yours, given my situation. My main priorities are living in a relatively safe area, having standard amenities in my unit (such as a washing machine, dryer, and dishwasher), and avoiding loud neighbors. I did not own a car and used SamTrans buses or BART to get where I needed to go. PROS: [[HIGHLIGHT]]Ever since I initially toured the property, I could tell the on-site staff was exceptional. Karen is an amazing property manager who goes above and beyond to make everyone's living experience the best it can be. If I ever had concerns, Karen would go out of her way to help me resolve them, even if I did not ask first.[[ENDHIGHLIGHT]] The maintenance staff is also very kind and professional. They did amazing work serving the community. Unit interior is subjective, but I loved my unit. To get a feel for whether you would enjoy their units or not, it would be best to see them for yourself. The apartment themself have all the standard amenities. Some of the appliances in my apartment were older, and I could tell that they would need to be replaced in the coming years, but I did not mind. In an area where amenities like a washing machine and dryer are rare at this price point, I was happy to have them at all. It is easy to get around without a car at La Terraza. BART and SamTrans stops are only a few minutes away on foot. The property is facing a large road, but is quiet and safe inside. The architecture is aesthetically pleasing, and there are many courtyards with plants in the building. CONS: Every month, my utility bill was very high. I was not very upset about this as I understand that this is simply the cost of living in the Bay Area. Besides, I can accept my bill being higher if it means that everybody who works at the property gets paid properly. However, it is worth mentioning that my utility bill, which Equity expected to be around $120/month, ended up being over $220/month. Our statements explained that around half of this bill was trash charges. Residents leave oversized items such as mattresses and furniture in the trash rooms, which is why I think the bill is so high. The company has to split the cost of moving this trash among all the residents. Pests are an inevitability at any apartment, but some are especially common in this area. Silverfish and mice are very common in Daly City. If you move La Terraza (or anywhere in the Daly City area), it's worth letting maintenance check for cracks or holes where mice could enter. Every place has its challenges, so none of these issues had a major impact on my living experience. Overall, La Terraza is a great place to live, especially for families or people working in San Francisco who are looking to commute from a more laid-back location. read more

This review is for Karen Christen! She was very helpful & informative. I ask a lot of questions and she answered all of them! I can't thank her enough for being patient. read more

One of the best apartment complex I've lived in. Karen Christen is a wonderful consultant and willing to accommodate the needs for the resident. She is very understanding and wants the residents to have a home where they can come home to. It was a no pressure sale and wanted every resident to have their own opinion and their own living ways. She's easy to talk to. The apartment complex is nice, gated, and friendly neighbors who look out for each other. Very clean and pet friendly as well. There's also a gym and covered parking as well. This complex is worth checking out and tour. If you want a place to stay and want to feel like a home, you found the right place. Home away from home. read more

We are tenants of the La Terrazza and from the time we applied to moving into a fabulous unit (10/2024 to current) we've had nothing but fantastic services... [[HIGHLIGHT]]A welcome package for new tenants self explanatory, viewing of the unit and tour of the property along with amenities that worked out well due our busy work schedules.[[ENDHIGHLIGHT]] Highly recommend meeting with Karen Christen and our maintenance crew Jose. [[HIGHLIGHT]]Needless to say while on a business venture out of town, I needed myself to be taken off my lease temporarily for a rental property out of state and again Karen and Ray expedited my paperwork within 48 hours.[[ENDHIGHLIGHT]] Much appreciated to all... a job well done and handled in a professional manner. [[HIGHLIGHT]]Delivery of our packages from Amazon, USPS etc. Karen has also extended her time to help locate our delivery.[[ENDHIGHLIGHT]] Thanks again for all tasks well done read more

Spacious apartments and affordable rents. The home isn't as updated as some of these newer complex's but rates are couple hundred dollars less so makes sense. Karen, the office member, was very friendly and really knew her stuff. Probably not going to rent here but because I'm looking for someone new and shiny. Looks like a good place if you're looking for something affordable. read more

It was very good . Clean job and quick. [[HIGHLIGHT]]Jose is a very good kind and polite employee[[ENDHIGHLIGHT]] . I'm glad we have him on our staff here . [[HIGHLIGHT]]Thank you very much for the quick response[[ENDHIGHLIGHT]] read more

Great community. Management is awesome, they are so helpful and very quick to respond.

I am very happy leasing with La Terrazza Apartments. Ray, the leasing manager, is the best part. He always go above and beyond to listen and understand my needs/questions/concerns and keep being consistently patient. I am grateful for all his help! I would recommend anyone looking for an apartment in this area. read more

Karen is very friendly, knowledgeable and very familiar with the area! If you have any questions she's very eager and sincerely helpful.

Lived here 3+ years and long story short stay away unless you have money to throw away! Pros: - Next to BART - Fairly quiet area as it's surrounded with graveyards. Cons: - Renewal system is broken. San Mateo County allows up to 10% rent increase, they try to max it out every year regardless of the market prices. You need to deal with their corp office for renewal and they are pretty arrogant, they don't even let you speak, cut you off all the time. I had to interact with someone called Grace multiple times and she is pretty mean, acts as if she is your high school teacher. They offer $300-$400 off to new tenants and try to give you 25$ discount from maxed out offer. They don't follow up counter offers either. If you signed the contract during low season they make sure next renewal date is high season by adding a couple of months at the end of the new contract. If your rent is low, they increase parking fee to go around the laws. They doubled mine without notice!!! - Pipes, washer/dryers are extremely old. You don't have enough water pressure in the shower most of the times. It sometimes takes 2+ weeks to respond to some of the repair tickets, zero consistency. - Fire alarm goes off constantly, making it hard to sleep or do work. Some of the tenants are loud, it wasn't used to be that way but close to my move out one neighbour was constantly listening to extremely loud music with no action from the lease office. - They started doing facility repairs without notice, you can see someone cleaning your window and watching your house all of a sudden accompanied by an annoying crane noise. - They sometimes don't fix stuff - an elevator next to my apartment went out of order 4-5 times in a year. At the time of my move out it wasn't working for over 2 months. - The $500 deposit they take at the time of move-in is not deposit, it's the money they take to renew the house for the next tenant. They tried to charge me $650 even though I left the house extremely clean, I didn't even hang a single thing on the walls. They charge you for cleaning, painting, even for blind replacement which I didn't use for once!!! They take the picture of the lamp on the balcony and say it's dirty. The stupidest thing I have ever seen in my life, which justifies they are trying to find ways not to give back your deposit. They did the same for entrance door, window seals. They are literally going in with microscopes to find defects. You pay thousands of dollars during the time of tenancy but they don't own any of the repairs. They try to put every dime on you. Last but not least, don't be fooled by some of the 5 star reviews here. If you move-in you will see the number of complaints on the resident portal. I believe comments here are either filled by their teams or they are paid for. read more

Karen is honest and conscientious. She really cares about her clients' welfare and happiness overall.

Overall, I'm happy with my stay here. The employees are always very responsive when addressing concerns and the complex is pretty clean. Colma is an okay place to live, the rates are cheaper and we are close to the city. There are so many cemeteries around here, now I know why they call it city of the dead. The apartments are very large compared to others that I've lived in and I've made a few friends here. I wish they had a pool or hot tub but not sure it's hot enough to go swimming throughout the year. Been here for 2 years and would recommend to others. Nothing crazy happens here that you would experience anywhere else. Also, looks like they have a new team which have been very nice and helpful. read more

Great place to breathe the air and to feel free to walk around to your destination

I recently toured La Terrazza and [[HIGHLIGHT]]the management team was excellent - responsive, informative, and friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They answered my questions promptly and followed up efficiently.[[ENDHIGHLIGHT]] read more

Just transferred and enjoying my experience. Management is streamlined. [[HIGHLIGHT]]Maintenance team are kind and know my dog already.[[ENDHIGHLIGHT]] So happy with my space read more

I toured 88 Hillside, La Terrazza, and South City Station which is managed by the same management team. I would like to share my personal experience touring here even though I didn't end up renting here. The first thing that caught my eyes was the gym as it was a decent size and had some nice equipment. The apartment that I toured had a big laundry room near the front door entrance which I thought was really cool as I would be able fold my clothes in the actual room! They do have some retail parking in front of the building, but I wish there were more spaces as I like to invite friends and families over often, however, I noticed there was plenty of street parking when I went to tour. The Bart is conveniently located behind the property about a 5 minutes walk. [[HIGHLIGHT]]Karen, the leasing consultant, was very kind and helpful![[ENDHIGHLIGHT]] I ended up leasing at South City Station as the location suits my needs more. read more

I'm currently in the application process however I just wanted to come to write a review on the great experience I've had so far. Karen Christen has been absolutely wonderful. There was a mix up with my appointment time that I made with a different leasing agent and Karen took care of it right away. She was very welcoming to my partner and I. She gave information on the unit and community which made it very easy to navigate. She was very patient and attentive in answering all of the questions my partner and I had. She even followed up via email to make sure we had a great experience. She was a big part in why we applied that day. Thanks Karen!!! read more

The only reason they get a 1 is because the apartment itself is nice but that's it. When we first moved in we dealt with Chrizelle & we absolutely loved her! The best customer service you could ask for. But once she left , customer service went down. And don't expect your deposit back. Look up their reviews about deposits, they can keep my money! I'm just happy to be out! Oh & there is definitely no rent control here like a previous yelper said, the first 2 years the increase was doable. But the 3rd year, it went up $300! When I tried to negotiate, I was told that was fair because they could rent my apartment for $3900. And parking isn't free. The first 2 years it was $25 a month & on the 3rd year, had we signed, would have been $50 a month. It's also the same leasing agents & management at 88 Hillside in Daly City. I have been renting for years & La Terrazza was my worst experience. read more

The location is right off of Colma Station. Can walk to transport very easily and is clean location.

Karen, the office member, was very helpful during our tour. The location is a little far from work but the community was quiet and the apartment was large. Bart is right behind the building so still considering it as an option. read more

I enjoy living here I love the location, staff is really helpful when I need assistance.

The team did a good job during my 2.5yrs with them. However, when covid slashed rent elsewhere by something like 30%, we just had a freeze. No rent control in this region, so even though I liked my unit and the community, the rent had been raised during my time to a place that didn't make sense for me to stay. It's a good community if you have dogs or kids - although grocery stores are a bit far on foot. It was generally peaceful and they were always receptive if I needed repairs. I did not receive my full deposit back, and they shared the reasons why with me (two puppies with a carpeted unit, I understand the issues). Overall I recommend this place if you need to commute to SF or the Peninsula. I was happy during my time there. read more

Chrizelle was very accommodating in squeezing us in to tour the property when we had the time. She was also very helpful with all our questions. The property was clean and the units available were impressive. We did want a property with a pool or spa. The hoop court was a nice touch and laundry in the unit is a plus plus. The pet friendly policy is helpful. They were our second choice. Next time. read more

I've been living here for about 3 years. And I just want to give a big appreciation. And thank you to the staff and the management. And a big appreciation to Karen was one of the managers. That always make sure you are satisfied. And everything you need to be done gets done. Thanks for all that you do, and we really appreciate you guys. read more

Toured and it was nice! Carlos was super great and has provided me so much assistance in my home search.

Past resident here for 3 years. Have to deduct 1 star for the constant increase in rental price we experienced every year for a 1 bedroom unit (particularly since the complex is not in the city proper and does not practice rent control). Also, every single utility is your own responsibility and nothing is covered by the property. With that being said, commuting downtown or into the city in general was a breeze with Colma BART being in the backyard. The 4 stars are for the staff who have never been absent. Especially Melanie and the maintenance crew who always accommodated our service requests in a timely and professional manner. It was a lil hard to say goodbye to management. read more

I live here for six months now and the staff here are very welcoming and friendly. This location is good for people who commutes because it's right next to the BART Station. Free gym, wifi, and more. The only thing that urks me the most are the irresponsible tenants who can't dispose their garbage properly. read more

Chrizelle was awesome in showing me the apartment and explaining everything. Unfortunately, I didn't rent here because they don't have EV charging. read more

Nothing beats La Terrazza because of its location. It's a few steps away from the BART and bus station, which is very convenient especially for those working in the city. The application and move in process was fast and hassle-free. It took us just 5 days to look at the apartment until move in. Jessica, Melanie and the rest of the team are very friendly and helpful. We like our new place especially the newly renovated kitchen. There's also a washer and dryer in the unit, which makes doing laundry more convenient. However, the dryer has some lint and we're still trying to figure out how to clean it since the inside of the lint trap is difficult to reach. So far, we're loving our stay in La Terrazza. read more