After my experience I feel like I need to leave a review. I made my appt for yesterday afternoon…read more I was looking for a new stylist closer to my office. I read most of the reviews and was excited and hoping for a great experience. Upon walking in I was greeted by the shop dog which I found was a plus. He was sweet. The lady that checked me in said "you're with me" and not once introduced herself, asked how I was, asked what I wanted or even offered a consultation. I think she may have been an owner but not sure since I have no idea what her name was. She was in the first chair though. Before she started hacking at my hair I showed her a photo which she glanced at for a half second, said "cute" and started cutting. It was completely my fault for not stopping her and asking her a few questions and giving her more guidance but as an experienced professional I would expect that the photo was self explanatory. After she cut and cut and cut my hair and over texturized I am left with a mess. short pieces, long pieces, a line across the back and absolutely NOTHING like the cut I showed her. I have what I would call a weed whacker job on my head. When I left the chair and looked at it before I left I thought', well I'll just style it at home not even realizing what she had done. So besides the hair, here is my feedback. Staff is EXTREMELY unprofessional. One stylist was hooting and hollering, screaming etc. acting completely immature. There were a couple girls their talking personal and eating popcorn at the front desk and not one time did anyone in that salon make me feel welcome. In addition, the place is filthy. I don't think they have mopped or cleaned the floors or fixtures in a year. Corners, edges etc. and I didn't get a good look at the shampoo bowl but that would probably scare me. I'll never be back. I am so disappointed and was hoping for a "forever" salon close to my work and on the way home. Now I'll have to wait 6-7 months for this mess to grow out before I can try someplace else. and NO i'm not going back for a correction. There isn't enough hair left for her to fix. I am so pissed.

Terrible management. Booked a massage through Groupon. Had…read morean issue trying to book the massage. I received a text to confirm the massage the day before at 10:25 a.m.. At 14:55 I received a call from the masseuse the massage had to be cancelled. The following day I was called to see if I wanted the massage which was during cancelled massage time. Mind you I'm doing housework and it was a half an hour before that time. Whom ever I talked to blamed the computer for making these mistakes. She was claiming someone called my phone twice to cancel the appointment the week before. There was NO phone call or message on my phone. Ummm these are cell phones, which keep records of calls. NO compensation for messing up my schedule. An apology blaming computers and other people will NOT cut it. The masseuse offered a free massage for the salon's incompetency.

Everyone is super friendly and Lena gives the best leg and foot massage! They just put in new…read morepedicure chairs, very relaxing!

What an amazing hidden gem!! I took my Mom (for her first pedi ever!) and had such an unbelievable…read moreexperience. Every single person was so incredibly sweet and nice and we got amazing pedis. Everything was very clean (including covers for the pedi tubs!) , the massage chairs were amazing (better than most I've had) , and lots of options for drinks -- We will be back soon!! They honor the Yelp deal so be sure to mention it and they have discounts for paying in cash also!

Very professional, great service, and good conversation. Amazing deep tissue massage, worked out a…read morelot of knots!

I had the most amazing experience at Beauty Retreat Studio. My mom and I went together for a little…read moreself-care session, and it exceeded all our expectations. From the moment we walked in, the atmosphere was calming and welcoming. The staff were incredibly kind and professional, making us feel completely comfortable. The massages themselves were absolutely incredible- so relaxing and perfectly tailored to what each of us needed. We both left feeling refreshed, rejuvenated, and already talking about our next visit. It was such a special, soothing experience to share with my mom. Highly recommend!

Had a Groupon here to get my hair done. The groupon said "any cut and color." Got there and they…read moresaid since my hair is long (it's about an inch past my shoulders) it'd be $10 extra. So okay. Then she said it was just for a trim and highlights. Whatever. But she was new I think and cut my hair in some crazy style that I told her please not to do. Finally I was going to pay and she said she wouldn't take my debit card because she wouldn't get her tip that day and made me walk to the bank across the street to get money out. (They did have the ability to use my card, she just didn't want to because of the tip). Oh plus she charged me $40 extra. I got my groupon refunded. This was the first time I've ever cried over a bad haircut. Don't go here, ever. No wonder the place was empty.

I love this place every salon has there up and downs as far as good stylists and bad stylist then…read morethe change of techs from good to bad also the change of management....... I've then seen this salon do an whole 360 and get rite back up over the 7-8 years they've been open. from beginning a very nice up scale salon to even a premature salon and going rite back to being that up scale salon that everyone loveI'm saying this to say no business is perfect! Only the loyal clients that's been there from day 1 would understand this review And a few new clients....And the owner is by far to generous and nice she will always make sure the clients are satisfied no matter what. This spot will always be my go to no matter what

Purchased the groupon and made my appointment for 8/4/18 at 10am. I received a text to confirm on…read more8/2/18 and I confirmed. Got here at 10am and no one was here! Called no answered and left a voicemail. It is now 10:10am and still no one is here! Very bad for business. I will never return here nor refer anyone here. I'm hoping Groupon will give me my money back. What type of business schedules the appointment, confirms it and doesn't show up! Update: Drone 1 star to 5 stars The owner personally contacted me to apologize. She offered to do my massage and still refund the Groupon or trade it in. I went on a Sunday at 12pm.

The person who gave the massage was very nice, but she had longer nails that stabbed me a few…read moretimes. The establishment had paper on the windows and I wasn't even sure that they were open when I got there. Also there were bugs on the floor in the bathroom.

Just finished my lymphatic massage with Patricia and it was a night and day difference after. I…read morefelt soo much better and lighter ! She's very kind, knowledgeable and professional. Can't recommend enough !

I had a prenatal massage here and it wasn't the best experience. The check in process went well…read more However, my massage didn't begin on time but ended on time. Felt like that time should have been made up. My second issues was: they laid me flat on my back. That's a no no for a pregnant woman. I began to feel nauseous laying flat on my back and my baby began to hurt more! The reason was their beds don't raise to accommodate a growing baby belly. So I asked the therapist to let me change positions. She obliged but mentioned she would need to change her massage plan. Prior to this experience I had 2 other prenatal massages and neither one laid me on my back. I would suggest they get beds that can be adjusted to better position to accommodate a growing pregnant belly. Also the spa is located in an office building on the lower level.

my mani's with amiee are alwaays wonderful. We always have something to discuss. She is the best…read moreat french manicures as well. She is a perfectionist.

I have been a regular client of Holly's for several months and as our esthetician/client…read morerelationship continues each service gets better. Her technique is impeccable, her product knowledge excellent and she is professional in all aspects of service and care. My most recent treatment was the Venus Freeze facial and the results were astounding, (I write this several days after the service). I found all the staff to be friendly and welcoming and the spa environment cozy and relaxing.

This spa is beautiful. Clean, modern, smells amazing, a very relaxing atmosphere. As soon as you…read moreopen the door, you are greeted by a long lit hallway that feels a little like you're entering a different dimension. Exactly what I need. Upon entering, you start in their little gift shop area - they have tons of really cute things. I was greeted warmly as soon as I came in, and I helped myself to the delicious spa water in the waiting area. My tech came and got me within 10 minutes. I just had a pedicure, but I really enjoy the whole spa vibe. My nail tech was very friendly and did a good job. No spa jets in the pedi bowls; good. I will be a regular and can't wait to try more of their offerings. Customer service is great - the woman who booked me was super friendly and even moved my appointment once with late notice. Love it here.

This place is great. I got a facial and a massage. Definitely coming back. The vibes are relaxing…read moreand serene.