The service at this Quest is prompt and fast. I made an appointment online to finally perform some…read morelab work my doctor had requested me to do ages ago. The experience far exceeded what I expected and will use this Quest for all lab work going forward. The location is easy to find on Okeechobee Boulevard just before the Benoist Farms Road intersection in a plaza reserved for medical professionals and an urgent care center. Parking is plentiful and easy to place your car in a spot without getting close to rubbing against another. Making an appointment online is key to having lab work at any Quest, but I was impressed with how quickly the phlebotomist announced my name for me to enter one of the lab rooms. My appointment was for 8:45 in the morning. I checked in at 8:45. No sooner had I sat down were they calling me to say they were ready -- probably a minute, if that. For someone who needed to have six vials of blood drawn from him, the phlebotomist performed with precision, efficiency, and speed that was amazing. She was professional and skilled, smooth, and quickly drawing blood from me. By 8:52, I was walking outside to my car. That is service.

The staff was great no problem they were very efficient the 3 times I was required to go. The…read moreproblem is the billing department. I have paid The $25 three (3) different times for the last visit and they sent me to collections!!! Not worth the hassle.

Came in for blood work to meet my jobs health incentive requirement. Upon walking into the…read morebuilding, the waiting room was empty except for one other guest. Due to the active virus there was no receptionist at the front desk but rather a tablet kiosk where you are able to enter any of your identifying information to check-in. The process was very quick, checked-in in less than a minute. There is also conveniently a hand sanitizing station on the wall next to the kiosk for use prior and/or after check-in. I had a seat across the room and noticed on the tv monitor patient last names and their anticipated wait time to be seen projected in a small column to the right of whatever is being broadcasted. I thought this to be very helpful given the circumstances. Upon being called back to be seen I was sat in an adjacent waiting room until a phlebotomist came to assist me. The attendant assured me the room and everything in it had been sterilized prior to me entering. My vitals were taken and blood drawn within a few minutes. It took longer for the attendant to verify my information than anything else. Very quick and seamless process.

Had a referral from my doctor to have blood work done at Quest Diagnostics. I tried to call 4…read moretimes but the phone system would hang up every time you tried to make an appointment. Finally I drove to quest for walk-in appointment. No one at the front desk with a sign telling you to sign in at the kiosk. I did it ask if you would like to finish registration on your phone, I agreed. No mater what you do it won't allow you to complete the registration on the phone. I'm good at these things and it just did not work. Finally I try to ask for help at the desk. The woman I spoke to acted as though I was a Moran. She said I didn't follow directions and if I just sat down someone would call me. I witnessed them arguing with several patients, all had the same complaint. They all wanted to ask questions, find out what was taking so long. How much longer will it take. The staff is quite hard to get along with. Not willing to help. Not compassionate about the people they are treating. Take it from me, if you have a choice, go somewhere else

Frequent flyer over here. I've unfortunately visited this Lab Corp alone 40ish times in recent…read moreyears. So with that being said I can tell you that they're one of the best places around to get your blood drawn. For the past few years there has always been two people running the place at any given time. This means one is drawing blood while the other is doing drug tests, both are responsible for checking people in. While they do a great job Lab Corp really needs to get a third person in there to relieve some pressure from these lovely ladies. Checking in/appointments- While appointments aren't needed I highly recommend getting one this way you're in and out in a jiffy. Appointments can be made very easily by using the Lab Corp website and will produce a QRS code to expedite the check in process. No appointment? No problem, I've been there plenty of times without one and never had to wait crazy long. Checking in is easily done via kiosk by scanning the code you were given. Blood draw- I have very difficult veins and these ladies have never missed once (knock on wood), which is something that never happens. Thank you ladies for always making my experience pleasant and shout out to Cheryl who recently retired, at one point she had to see me almost everyday. If you need bloodwork drawn this is the spot to go!

Incredibly rude lady at the front. Then she got nice, then rude again. Not really sure why…read more She seemed disturbed that I'd come without an appointment (she did the same thing with other people that didn't have an appointment). She barked at me that I'll be there for up to an hour waiting for my urinalysis. She also seemed pretty annoyed with me that I didn't know to give the pen to her after I checked in and not back in the cup. There was no sign, just her silently looking at me. People came and went, some with appointments, some without. The lobby was empty, except for me, for at least 10 min. Right around an hour later she looks at me, shuffles some papers to find mine (like she forgot about me) and says I can come back - she was the sample taker. At any point she could have taken me in for my urine sample. Instead she ignored me, spent time chatting with other patients, and looking on her phone for a TV show she couldn't think of the name to. When I went back, I asked her if she could have done this test at any time. She snappily said yes, but people with an appoint come first. To note, there were a hand full of people with appointments in that hour, and from what it looked like most saw the Dr/other person. Not her. She mostly sat there on her phone or talking. I should also mention she scratched the rim of the sterile collection container on the counter as she dumped out the other components of the test. As a nurse versed in sterile technique, that is a big nono. I won't be going back to that lab Corp and that lady might need a vacation. Hopefully she gets to feeling better.

Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.

The staff on board is very kind very timely and organized…read more The facility has a limited parking. The Labcorp is in the same building as OBGYN please make sure to pay attention where your appointment is. PLEASE MAKE AN APPOINTMENT AHEAD OF TIME!!! It's a small office so there are limited people that can be seen at one time. The care is amazing, the Staff is reassuring and they inform you about the exams that you may be taking and why. I personally was taking a glucose test for my pregnancy and she helped me understand why it was so important to fully finish the blood work fully.

lizza is the best! so nice! Quick and painless. Good environment, clean environment. I drive out of…read moremy way to come to this LabCorp only because she is the best!!

So very happy with this office and staff!! Nothing to complain about. We are very fortunate to…read more be patients!

Truly such a kind and wonderful experience. They have been so helpful with anything I need, so…read moreunderstanding and patient. I so appreciate their help anytime I call, they remember names and people. I am so glad to be able to use them for my medical care.

I went to get blood drawn and it was very fast I didn't have to wait and staff was also polite.read more

I had some blood work at the Lab Corp in Wellington and was very dissatisfied:…read moreThe person doing the work held the torniquete in the arm for too long and my results are not correct. She also also bruise my arm as she was switching the blood vials and perforated my vein, now I have a big bruise! Lab Corp needs to put cameras to see what their employees are doing, will not be going back there again, they do not seem to care how they do their jobs. One star rating if that!

I come here often to do my bloodwork and I pray to be served by Felicia she's the best always on a…read moregood mood and happy. I wish I can just ask for her all the time Ty again Felicia

The prescription was for a blood draw for a complete diagnostic panel. The online appointment and…read more process was extremely easy. , Elizabeth, was so calming and kind. She really was the consummate professional. I truly appreciated her.

The Indian woman who sits at the front desk is terrible with patients. I have visited this office…read moreseveral times and every time I visit I witness how she treats those who approach her desk and is rude and dismissive. I walked in to make a schedule, which I've done before with no issue. This rude woman hands me a card and tells me to call scheduling. I've made appointments in person before with no issues. The office wasn't busy and she claimed the scheduler was out for the day, which was a complete lie. She has no patient advocacy skills and should not work in patient care.

Front desk was helpful and kind. The techs I worked with were also nice and not rushed.read more