What a joke, the girl who did my fingerprints asked if I cut my fingertips in order to avoid…read morefingerprinting?!? Then continued to literally keep talking even though I was clear I had a child in the car and needed to get going, fast forward she completely messed up the fingerprints after not shutting up the whole time and accusing me of some of the dumbest nonsensical things ive ever heard, now I have to go somewhere else and this girl wasted my time, go somewhere else bc you will have to anyways. Awful care and low quality service

The staff is both incompetent and rude. They do not post their hours for specific tests, nor are…read morethey HIPAA compliant. I made an appointment after arriving the day before and being turned away Bc the hours for employment testing were done. (If it was bloodwork and the phlebotomist wasn't available, I'd understand - this is a urine test. Check ID, get my urine, and done.) I made an appointment for today, signed in on time. And now 20 minutes later and I'm still waiting. What's the point of the appt? Additionally, the staff is sitting on their phones at the front desk. #CustomerServiceFail As I watched a woman walk out after her appt, they slammed the door behind her. This is added at the end Bc I just witnessed it happen and couldn't believe my eyes.

This is the worst lab testing place I've ever gone to in my life. I've been waiting here for over…read morean hour and the phlebotomist (Barbara) seems less than competent to do her job. In the time I've been here I've heard to speak loudly to a patient about whether or not there were concerns about her having hepatitis C. I don't know whether or not she thinks the walls are sound proof, but we can hear. It's now 11:00 and she's "backed up" by about 10 people and walk-ins keep coming. How is it that this company only has one person on a Saturday!!!! This is madness and unacceptable. I wish I could have gone someplace else, anywhere but here.

If I could give zero stars, I would! Went for a COVID test for travel and received no results and…read moreno response when I attempted to contact them for a status.

Impressive is an understatement. After having been a patient of this office for a few months I walk…read morein front desk greets me by name comfirms my birthday and tells me I'm ready to go after registering online. Have had other offices ask me my name ask me everything as if they never saw me before. Tired of being treated like a random number. This office has the feel of a small family run business but the versatility of having a large corporate backing to get top notch equipment in the office. Today needed blood & papers for an upcoming procedure. They said they didn't have the papers, my other doctors office gave them faulty info, we left. I called the other office in the car en route another stop, managed to sort them out and have it faxed over to the clinic. Stopped at the clinic on the way home and they managed to squeeze in a few minutes with a nurse to grab the blood and a flash with the doctor to do the paperwork even though I was well past my appointment time today because the other office didn't send the papers to the right office. They'll go above and beyond to get things done if they can logistically handle it. Blood collection was easy and the nurse had my preferred type and gauge of needle, I know what needle my veins are good with because of how many blood drawings and procedural IV lines I have in a year. The overall clinic is a 5/5 except for when you have to do after hours answering service call ins. They tend to be a bit unreliable at getting the physician to phone back but they do eventually work after some prodding. Maybe the company will switch answering service vendors if they see more complaints about answering service problems.

Went for blood test today. First time at this particular location…read more Isabella was the most communicative and considerate phlebotomist I've ever dealt with. I really appreciated it.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

I hate to rain on the 5-star parade here, but I pride myself on honest and diplomatic reviews. This…read morelocation is located inside a very busy medical office building with tons of doctors and other labs and such. The staff is very nice here. However, I believe they are perhaps very understaffed. I have been here at least 2-3 times in the last 6 months for various blood runs, as it is located in the same building as my neurologist. Every single time I come to this location, have waited at least 30 minutes, if not longer. I know one time was like an hour because I was dying of boredom with no magazines nor cell reception. I guess I always assumed this was "normal" for a walk in blood lab. However, I recently went to another location (Peterson Ave. -closer to home) and I was in and out in 5 minutes. So, that said, I guess the feedback here is that if they are aware this is a busy location with many, many customers, they need to get these poor girls some help. I don't mind waiting 10-15 minutes. But longer than 30 minutes is a problem, especially when there are only 2-3 other people in the waiting room. How long does a blood draw take??

Despite for some of the negative/one star reviews I've read on yelp and google review, my…read moreexperience there was quite pleasant. Appointment time 9am, and after checked in, a nurse staff called me. By 9.10am/9.15am, I am out of the clinic with test done. Staff was friendly to me.

I had to help the lab technician find the date on the order and was slow. She kept apologizing and…read moresaid a few times she was glad it was Friday because she is tired. She called me an hour after I left and told me I needed to sign paper order because she had to manuallly enter the order after I left. I was not able to return to the clinic due to transporation. She told me she needed it signed otherwise would get written up. She offered to email the documents to me. I was disapppointed and upset she breached confidentiality by sending me the documents that had PHI through her personal email. I did not sign and send it back because of the violation of the confidentiality. I have been going to Quest Diagnostics for over 2 decades and have never had an issue. This was the first time I visited this location and was extremely disappointed.

First of all I'd like to express concern over all the negativity surrounding this and many other…read morelab service provider locations. You're not reviewing the individual phlebotomist, if your phlebotomist is a bad needle navigator it's not Quest Diagnostics fault, complain to the manager so that bad phlebotomist can get remedial education or terminated. Don't be afraid to ask for someone else if they don't get a good draw on the first stick. Today I had a very good experience at Quest and will recommend this location to others. Checkin/Waiting Area: The checkin process is akin to an airline checkin kiosk. It's convenient and feels natural. It doesn't give a clinical feel. The waiting area is clean and clear of clutter and comfortable. Don't expect a long wait if you have a pre registered appointment, come 15 minutes before your appointment and scan in. I was called before my actual appointment time due to the pre registered status. Procedure Areas: The procedure rooms are well appointed for phlebotomy and lab procedures on all age groups. They have every type of needle and variant to make for a comfortable blood retrieval experience. Urinalysis retrieval is similar, they have well appointed toilet rooms. One of the bathroom doors needs servicing but it's fine since it's in a private bath hall with two bathrooms in parallel separated by a large urinalysis retrieval lab room. I would recommend that each toilet room get its own waste basket, currently the waste baskets are outside of each room. Billing: No rating given due to Medicare coverage. Automatic pass.

I have never been treated so rudely by a lab technician as I was today at Quest in the Palatine…read moreJewel. I was merely dropping off a sample. I was informed that I did not follow instructions - instructions that I was never given or told. I had a problem with the test that was out of my control and I was told that I should have had the test done at a hospital. I guess I was supposed to know in advance that this problem would arise. In addition, her appearance was completely unprofessional starting with one inch pointed black nails. The appearance was not sanitary in the least. Please know that I rarely complain, but I was close to tears because of this woman's mean and caustic behavior. If Quest cared about their patients, they would part ways with this employee.

Blood work done today and definitely will get worse tomorrow. It hurts and whole hand feels…read moreweakness. Had to read reviews before going to this location.

First of all....the receptionist is an idiot. I cannot even type about my experience...becauser my…read moreblood will boil or might have a heart attack. I had a root canal done and the dentist made the post too long.

Dr. Bassali is the best! He is very thorough in his check ups. He explains everything that needs to…read morebe done, or that he is doing with detail, in a clear and easy to understand way. The rest of the staff here are friendly and personable. The office is also very accommodating to emergency appointments.