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Vitality Express labs

5.0 (4 reviews)
Closed • 8:00 am - 8:00 pm

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8 years ago

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Rodion L.

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5 years ago

Rod is awesome. Very friendly and professional. Highly recommend for COVID testing and quick response.

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5 years ago

Awesome place super friendly and professional. I would definitely recommend this place. Rod and his staff are great.

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8 years ago

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Village Medical - Front signage.

Village Medical

5.0(1 review)
4.3 mi

Impressive is an understatement. After having been a patient of this office for a few months I walk…read morein front desk greets me by name comfirms my birthday and tells me I'm ready to go after registering online. Have had other offices ask me my name ask me everything as if they never saw me before. Tired of being treated like a random number. This office has the feel of a small family run business but the versatility of having a large corporate backing to get top notch equipment in the office. Today needed blood & papers for an upcoming procedure. They said they didn't have the papers, my other doctors office gave them faulty info, we left. I called the other office in the car en route another stop, managed to sort them out and have it faxed over to the clinic. Stopped at the clinic on the way home and they managed to squeeze in a few minutes with a nurse to grab the blood and a flash with the doctor to do the paperwork even though I was well past my appointment time today because the other office didn't send the papers to the right office. They'll go above and beyond to get things done if they can logistically handle it. Blood collection was easy and the nurse had my preferred type and gauge of needle, I know what needle my veins are good with because of how many blood drawings and procedural IV lines I have in a year. The overall clinic is a 5/5 except for when you have to do after hours answering service call ins. They tend to be a bit unreliable at getting the physician to phone back but they do eventually work after some prodding. Maybe the company will switch answering service vendors if they see more complaints about answering service problems.

Quest Diagnostics

Quest Diagnostics

2.6(20 reviews)
5.3 mi

Went for blood test today. First time at this particular location…read more Isabella was the most communicative and considerate phlebotomist I've ever dealt with. I really appreciated it.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

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Quest Diagnostics

Quest Diagnostics

2.6(16 reviews)
2.9 mi

I hate to rain on the 5-star parade here, but I pride myself on honest and diplomatic reviews. This…read morelocation is located inside a very busy medical office building with tons of doctors and other labs and such. The staff is very nice here. However, I believe they are perhaps very understaffed. I have been here at least 2-3 times in the last 6 months for various blood runs, as it is located in the same building as my neurologist. Every single time I come to this location, have waited at least 30 minutes, if not longer. I know one time was like an hour because I was dying of boredom with no magazines nor cell reception. I guess I always assumed this was "normal" for a walk in blood lab. However, I recently went to another location (Peterson Ave. -closer to home) and I was in and out in 5 minutes. So, that said, I guess the feedback here is that if they are aware this is a busy location with many, many customers, they need to get these poor girls some help. I don't mind waiting 10-15 minutes. But longer than 30 minutes is a problem, especially when there are only 2-3 other people in the waiting room. How long does a blood draw take??

Despite for some of the negative/one star reviews I've read on yelp and google review, my…read moreexperience there was quite pleasant. Appointment time 9am, and after checked in, a nurse staff called me. By 9.10am/9.15am, I am out of the clinic with test done. Staff was friendly to me.

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Quest Diagnostics
Quest Diagnostics
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Quest Diagnostics

Quest Diagnostics

2.2(12 reviews)
4.8 mi

I had to help the lab technician find the date on the order and was slow. She kept apologizing and…read moresaid a few times she was glad it was Friday because she is tired. She called me an hour after I left and told me I needed to sign paper order because she had to manuallly enter the order after I left. I was not able to return to the clinic due to transporation. She told me she needed it signed otherwise would get written up. She offered to email the documents to me. I was disapppointed and upset she breached confidentiality by sending me the documents that had PHI through her personal email. I did not sign and send it back because of the violation of the confidentiality. I have been going to Quest Diagnostics for over 2 decades and have never had an issue. This was the first time I visited this location and was extremely disappointed.

First of all I'd like to express concern over all the negativity surrounding this and many other…read morelab service provider locations. You're not reviewing the individual phlebotomist, if your phlebotomist is a bad needle navigator it's not Quest Diagnostics fault, complain to the manager so that bad phlebotomist can get remedial education or terminated. Don't be afraid to ask for someone else if they don't get a good draw on the first stick. Today I had a very good experience at Quest and will recommend this location to others. Checkin/Waiting Area: The checkin process is akin to an airline checkin kiosk. It's convenient and feels natural. It doesn't give a clinical feel. The waiting area is clean and clear of clutter and comfortable. Don't expect a long wait if you have a pre registered appointment, come 15 minutes before your appointment and scan in. I was called before my actual appointment time due to the pre registered status. Procedure Areas: The procedure rooms are well appointed for phlebotomy and lab procedures on all age groups. They have every type of needle and variant to make for a comfortable blood retrieval experience. Urinalysis retrieval is similar, they have well appointed toilet rooms. One of the bathroom doors needs servicing but it's fine since it's in a private bath hall with two bathrooms in parallel separated by a large urinalysis retrieval lab room. I would recommend that each toilet room get its own waste basket, currently the waste baskets are outside of each room. Billing: No rating given due to Medicare coverage. Automatic pass.

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Quest Diagnostics

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Vitality Express labs - laboratorytesting - Updated June 2026

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