Awesome staff and service - went for an annual physical and had little wait time to see the nurse…read more practitioner, Grace Shultz - she spent quite a bit of time evaluating me- her assisting nurse, Katelynn, was very sensitive in administering inoculation - on my way out, Margaret Batten had a friendly smile on her face and pleasant disposition- a good day in my book- kindness matters

I am a patient at Carillion Heath located in Waynesboro, VA. I have talked to this office about…read morethe lack of a modern phone system due to having to interrupt my day with redialing the number because I constantly get a busy signal. Today, for example, I attempted to reach the office 27 times with each time resulting in a busy signal. The 28th time I called I finally got an answer. I can see where having a person, rather than an automated system, would prove to be personal and give the illusion that you care about your customer. For me, it has done quite the opposite. I have to spend more time trying to get through on a line than an automated system. If I am on hold, I can simply mute my phone and listen for the next available attendant. When there is a busy signal, I have to continue to interrupt my day to dial in to the office, kinda like trying to win tickets off a radio show type feel. I am frustrated by the time the attendant gets to me...or rather I get an attendant. Please pass this information to the appropriate people within your company for discussion. Overall care--good Customer Service--severely lacking

This review is going to be about the office care in this office not the physician. This is a very…read morelarge office with many many exam rooms many physicians many procedure rooms. It's very large office. I'm sitting in an exam room and I needed to use the restroom when I went out to ask first of all no one paid attention and they acted annoyed when I disturbed them to ask them if I could use the restroom where is it and she just flippantly pointed her finger and said you have to go outside and down the hall by the elevators so in this very large office with many physicians and procedures you need to tell me you don't have a bathroom for your patients to use. What happens if one of the doctors wants a urinalysis, are you gonna tell them here take this pick up and go out in the hall and down by the elevators there are a lot of elderly people that come to cardiology offices and you're gonna tell them that they have to leave the exam room, actually leave the office go down the hall and around by the elevators to use a restroom. That is the most ridiculous thing in an office that I have seen yet that is extremely poor. patient care it's bad enough you get treated like a second class citizen when you come to the doctors, but when the office staff treats you with disrespect when I went to let one girl know that I was going to the bathroom I'd be right back she flipped her finger too instead I'm on the phone. How am I supposed to know you're on the phone? You don't have a phone in your hand. The thing is there was no courtesy. There was no niceness. There was no hospitality. There was no patient care I can't be more upset right now that I feel like walking out of this office bad enough we have to sit and wait for them cause they're always behind but God forbid you have to use the bathroom. You better go before you come here.

I just been yelled by a nurse who just called to let me know about other testings Dr. Cook wants…read moreme to do. She yelled at me with no reason, I wonder if she thought that because I have an accent she can do that... I am not returning to a practice where I am not respected.

As I get older, my medical needs change. This group's affiliation with UVA Hospital ensures access…read moreto and support from the best resources in Virginia.

I've always had a good experience with this practice, they are super busy and I expect it to be…read morehard to get someone on the phone due to this and I just kept calling back if I didn't get through. I love doctor Sylvester and the staff is always kind and respectable. Today I brought my mother in who doesn't EVER go to the doctor because of a awful head/chest cold and I probably won't ever get her back in to one. I have a cough, but she ten times worse than me. The staff was respectable even having to work in pouring rain..they made us take a covid test, and the doctor came out to check us- nothing to see on my end other than a awful cough. My mother on the other hand, had wheezing which he said was pretty bad and wanted to know if she had an inhaler, coughing up yellow and green phlegm(you get the picture )..you can hear and see she is very ill.. Dr. Keller comes back out and says we are both negative, but we probably still have Covid- quarantine and good luck! I stopped him because we've been out in the parking lot for almost two hours and he isn't going to give us anything to help, we didn't come for a Covid test! We need medication because nothing we are taking is helping... he said take an OTC, which we already are, we wouldn't be here if it were working! He then decides to call in a medicine for our cough to take with an OTC. I stopped him again and ask him if he could prescribe something for my mother, his response was she needs to quit smoking (yes, she does), and she can call him tomorrow or Monday.. why not today.. if we probably have Covid and it's so deadly why isn't he going to treat our symptoms!? He hasn't seen bacterial bronchitis from IT, so he didn't want to prescribe an antibiotic. I asked from what, he said what is probably Covid! So the test says negative, but it's probably Covid, but it couldn't be bronchitis.. Never in my life. I'm so disappointed maybe if our tests were positive we would have been treated differently. This is my second meeting with Dr. Keller and he pushed the Covid vaccine at my UTI visit after having a baby.. both of us are not vaccinated, which he was displeased.. I've had Covid already..I felt like he didn't want to help us and of course the one time I get her to go to the doctor we get a good luck champ! Awesome! I will go to another walk in clinic if he is the only doctor running the show. I will continue to make my usual appts, but not with him.

Like two others who wrote reviews (Wendy M. and Andy D.), I followed my Primary Care Physician…read more(PCP), Dr. Archibald Lord, to WellFamily Medicine. Dr. Lord has been my PCP for over Seven Years and continuing to have him as my PCP is well worth the Hour and a Half Drive each way. So I most heartedly recommend Dr. Lord and his new practice at WellFamily Medicine. My experience with the Front Office and with Dr. Lord's Nurse have been absolutely positive! In fact, on my first visit, I accidentally reopened s wound on my forearm and the receptionist immediately called for Dr. Lord's Nurse, who took me back to a room, cleaned the blood from my arm, and bandaged my wound. Yes, my first time at WellFamily Medicine was Definitely A Five Star Visit!

I would highly recommend Well Family Medicine. The atmosphere is welcoming and friendly. There are…read moregenerally no long wait times (just call first) and the waiting room is comfortable. Dr. Poehailos and Ms. Martin are easy to talk to (they listen to you) and extremely helpful and caring, as are the attending nurses, lab assistant, and receptionist. They are professionals. When required, they network to identify your problems in order to give you the best treatment possible (in my case referral to a cardiologist). I am referring them to everyone I know.

Since being acquired by Trusted Doctors, their office staff has been nothing short of a nightmare…read more After being patients for close to 10 years, they put all of our children to "inactive" status when there was a problem on their end with billing and insurance, even after we had done our due diligence to fix the problem. They provided no further communication that there was an ongoing issue, and we were surprised to find we were unable to make an appointment for our sick child when she needed to be seen. The providers are wonderful. The front office and billing staff is the worst I've ever experienced. I would not choose them to provide care based on the wall of problems we've run into since their acquisition. Sad, since they used to be wonderful.

Our neighbor recommended Piedmont Peds. This practice is good for availability, but the more we…read morevisited, the more we needed to visit. After visiting my child and I in the hospital, the physicians performed experiments on my newborn and I in its office following her first vaccination in ways that are not standard in new infant care in other states, without cause or communication, and it was quick to order tests without logic on my children to charge our excellent insurance plan, scaring my child and slowing our progress as a family to its advantage. The nurses are good, administrators are pretty good, but the NP's and physicians do not like self-assured, educated mothers who know their rights and sought to undermine as a distraction from surgical malpractice the first year in the region. Contributing to defamation, this practice caused social discrimination through social engineering and science in places like libraries on other mothers with children, and in my career in the community. It took every opportunity to triangulate between my daughters and I. It tried to generate an economy inviting our social connections to town, but also tried to make value judgements on our educations, experience and professions forged in other states, while encouraging a culture in medical society of ethnographic research using our family, as has historically been Virginia's and UVA's medical orthography, including historic precedents of eugenics. The outcome was trauma and hardship and otherwise we are very close. If you have a specific need for a child, this is not the practice for you. If you are the mother of an infant, I would not recommend this practice. If you only need vaccinations and well-checks for teens in sports, and you are Christian and have a positive church affiliation, this practice is ok.

Staff was very professional and friendly. Now, almost 2 weeks after my MRI, neither I nor my PCP…read morehave a reading from the radiologist. And the staff has not reached-out to me to explain the delay. But, UVA has sent me 2 feedback requests. I received the latest request about a week after I responded to the first. Inexcusable. What is management thinking?

An MRI can be stressful, but the staff, with their excellent care, made thing so much more…read morepleasant. Mari made registration and paperwork easy. Steve did an excellent job and got me through quickly. Candice Ford went above and beyond throughout the process to make sure that I was comfortable, informed, and treated with respect and care. THANK YOU!!