Went to Quest for blood work which was fine. Before the blood work was completed, I was told I had…read morean outstanding bill of $40.00 from May 2, 2026 that had to paid and did I have a credit card, I told them I paid that bill by check, mailed it and it wasn't posted yet to my account. I still had to give them a credit card to pay the bill that I already paid or they were not going to draw my blood. They made me feel like I was lieing which I was not. Now when the check clears, Quest is going to owe me a refund. The whole thing was very disturbing!!

ZERO STARS!!! I echo what everyone has been saying about Tina. She is terrible!!! Had the absolute…read moreworst attitude all because I was 3 minutes late for my appointment which is crazy given their 10 minute grace policy. Refused to service me as a walk-in although there was 45 minutes left before closing. Went to the spotsylvania location. They were MUCH nicer! Mgmt needs to let her go ASAP. She is not fit to work for the general public.

I actually contacted the main office about this! I made an appointment over a week ago & had a…read moreslot on April 1st at. 11:45 am. I accidentally went to Quest Lab instead which is on the same block. The person there said I needed to go to Labcorp So I immediately went there but unfortunately I was 15 mins late & when I explained the mistake she abruptly said we cancelled your appointment. I said even it was only 15 mins but she was rude & nasty!! I asked can you tell me what the wait time would be & she said NO & I said can you give me an approximate time & she said NO! This is not service it's like she was looking to degrade someone!! It obvious that she was racist to white women!!

Absolutely unacceptable experience at the LabCorp location in Fredericksburg!!! (1071 Care Way Ste…read more201, Fredericksburg, VA 22401) Today, I had a pre-employment urine drug screening appointment scheduled for 3:20 PM. I arrived on time, went directly to the electronic kiosk, and checked in before 3:30 PM. There is a large sign above the KIOSKS ONLY instructing patients to "Check In Here," so I followed those directions exactly. The African-American receptionist with a white lab coat, ASHLEY, saw me arrive but was busy helping another patient, so after checking in electronically, I sat down and waited to be called. The patient who finished checking in after me was even called by the specimen collector to the back before I was, even though I had finished checking in first. Even after that, not once was I even acknowledged by ASHLEY, the receptionist. Nor is there any sign or indication to check in with her as well. About 10 minutes later, the specimen collector called me to the front and informed me that they would not be able to see me because urine collections stop at 3:30 PM. I explained that I had arrived on time and had already checked in before the cutoff, so it wasn't my fault that no one called me sooner. The receptionist, Ashley, then told me that because I checked in at the kiosk and didn't ALSO come to her desk, she didn't know I was there for a urine collection. As mentioned, there is no sign or instruction telling patients they must check in with the receptionist after using the kiosk, not only that but ASHLEY could've let me know or asked me what I was there for after seeing my sit down in front of her for 10 minutes. If that is the office's policy, it should be clearly communicated instead of expecting patients to guess. To make matters worse, Ashley said she had already closed the electronic system and will not be reopening it, and that there was nothing they could do for me except have me come back another day. I had already taken time off work specifically for this appointment, not to mention there is a 72 hour deadline after the order was placed for my urine screening, and the office clearly saw that I had a scheduled appointment at 3:20 PM. This entire situation was the result of poor communication from the receptionist and an inefficient check-in process--not anything I did wrong. Patients should not be penalized or inconvenienced, risking their employment and taking time off from work, for following the instructions that LabCorp provides or lack of communicative receptionists. I hope management, apparently named Joey, addresses this issue so other patients don't waste their time the way I did.

Everyone nice . On time . Plenty of parking . Painless …read more Would recommend. Easy to find location ...

My bruises are even worse and the pain still isn't totally gone. Avoid this place at all costs…read moreplease! The level of care was not there.

Not a long wait when you make appointments on the internet went right in was in and out in 10…read moreminutes not much waiting time at all

Absolutely unacceptable. LabCorp needs to do better…read more My experience at this LabCorp location was so poor that I feel patients need to know what they may be walking into. I had a scheduled appointment and sat in the waiting room for approximately 45 minutes before I finally approached the front desk to ask a completely reasonable question: How much longer am I going to be waiting, and how many people are ahead of me? The response I received from Kayla nothing short of appalling. Her demeanor was dismissive, condescending, and rude. Rather than treating me like a patient who had been sitting there waiting for an appointment, she treated my question as though I were somehow bothering her. There was no genuine attempt to communicate what was happening, no useful explanation, and no sense that she understood--or cared--that people had been waiting an unreasonable amount of time. And this wasn't an isolated interaction. I watched more than 10 other patients approach the front desk with simple questions and concerns. Again and again, I observed the same type of dismissive communication and inconsistent answers. People weren't asking for special treatment. They weren't being unreasonable. They were simply trying to understand why they were still waiting and what they could expect. That's the job of the front office. I completely understand that healthcare facilities get busy. I understand that the staff in the back can fall behind. What I do not understand is why patients are expected to sit there indefinitely while the person at the front desk provides little to no useful communication and acts irritated when patients have the audacity to ask questions. After waiting over an hour, I approached Kayla again and asked an incredibly simple question: Would it be easier for me to reschedule with her, or should I do it online? Once again, instead of simply helping me, she responded with an attitude that made it abundantly clear that my question was an inconvenience to her. She explained what she couldn't access and what she wouldn't be able to do, rather than actually providing a helpful solution or explaining my options. At that point, I was done. Patients are not an inconvenience. Patients are not an interruption. And patients should never have to feel uncomfortable asking a front-office employee a basic question about their own appointment. Kayla's behavior was not what I expect from someone working in a patient-facing healthcare position. The front office is the face of the facility. When that interaction is consistently hostile, dismissive, or condescending, it reflects directly on the organization. And if this is the standard of patient service that LabCorp is willing to tolerate at this location, then LabCorp has a much bigger problem than a busy day. Someone in management needs to seriously examine what is happening at this front desk. The issue is not that patients were frustrated. The issue is that patients were being given very little reason not to be frustrated. This location is incredibly convenient for me--only 5-10 minutes from both my home and my workplace. Despite that convenience, I would rather drive 20-30 miles out of my way than voluntarily return to this establishment. If my physician tells me I need LabCorp testing in the future, I will be asking for another laboratory. I will not sacrifice basic courtesy, communication, and respect simply for convenience. **LabCorp: your patients deserve better.** You can have the most convenient location in town, but convenience means absolutely nothing when the experience leaves patients feeling disrespected and ignored. I would strongly discourage anyone from using this particular location unless they have no other option. And to LabCorp management: please don't dismiss this as one unhappy patient. I personally witnessed numerous patients experiencing the same communication problems during my visit. That deserves attention. Patients should not have to fight to get basic information about their own appointments. **Do better, LabCorp.**

Amazing! So glad I looked at Yelp reviews when deciding where to go. I now see why there were so…read moremany 5 star ratings. Obviously was feeling under the weather, but the overall atmosphere here was very calming. Everyone was extremely professional but still personable & relatable. I appreciated the fact that there were no false claims about the speed at which I would be seen.

Every time I've been there I have been pleased with the doctors and the treatment. However, this…read moretime, I am very upset just trying to follow the doctor's orders as the nurses can't seem to get it right. Have pink eye, doctor prescribed eyedrops, stating 2 drops every two hours for two days, then 1 drop every 4 hours for 5 days. My bottle is empty after just three days so I called to get another bottle to continue the treatment as doctor ordered. First call, nurse said they couldn't do anything till doctor came back to work(this being Sunday and he returns Tuesday) She said to reduce the drops to 1 every 4 hours until they can talk to the doctor to make the drops last. So today, Tuesday, I called and I had to talk to another nurse. She really mixed up what I said to her, saying my left eye is all clear(my infected eye). I told her that is not correct, it's better, but I need to continue the eyedrops for another 5 days as the doctor ordered. Then she immediately mixed up the number of days saying 5 days total(supposed to be 7 days). She said she would give my doctor the message. I later get a call back from Patient First, a different nurse, stating since my eye has gotten so much worse, the doctor wants me to return to see him!!!!! I Never said my eye was worse, I said it's getting better but I'm out of the eyedrops. I'm just trying to follow the doctors orders, using the drops for 7 days as prescribed. Now I'm told I have to call back tomorrow. I will continue using Patient First as I have always received the best care there in the past, but this time has been a Frustrating experience.

Got blood drawn for specific tests. They didn't look carefully at the doctor's order and did the…read morewrong test. So I had to get blood drawn again, a 2-hour round trip drive, and instead of an apology was told "mistakes happen sometimes". To add insult to injury they sent me another bill to do the correct test.

Not sure about the low ratings. I was in and out in 10 minutes, everyone was friendly. Checkin…read moreprocess was easy and they even took me early.

This is the worst place in the world. My husband has told his "Doctor" Spainn for over nine months…read morethat he had sudden onset memory loss. Never did she order imaging of his head. Sent him to the TBI clinic, Polytrauma, and the PACT fund. The Polytrauma doctor told me straight up that his symptoms were "classic depression symptoms." Really? Sudden memory loss? Don't think so. Finally he told her that if she didn't order imaging I was coming down there. She ordered it but didn't put urgent so he waited another 2 months. Then last week A FREAKING NURSE (and an idiot one at that Jose) called to tell him he has a brain mass. The sorry piece of crap doctor could not even be bothered to call him herself. She had a freaking nurse call him. And I say that as a nurse of almost 20 years...it's ludicrous! She finally called after 3-4 days when another department called him and he was literally crying because she had never called him and no DOCTOR has spoken with him. Tell me what kind of piss poor shit this is? Dr Spainn and Jose can both go straight to you know where and both need to lose their licenses. Jose for practicing medicine without a license and that "doctor" for negligence. If you care anything about your family member, do not go there.

Allegedly It appears to me from my personal experience that the facility is very clean the doctors…read moresocial workers are very professional and caring concerning addressing the Veterans health issues and ensuring the patient gets their medications however do to the fact of being rushed off by staff Names I will not slander that's not my fortake yet the Facts of the Matter I Stress before I could even finish expressing my health concerns on 8/6/19 and questions without being constantly reminded that they have other veterans/patients awaiting for them from start to end of my appt and on top of insult to injury I was Disrespected and Truly don't Deserve this Unnecessary Treatment that ive Never Received at any of the other VA FACILITIES NOR HAVE I EVER DISPLAYED A DISRESPECTFUL TONE TOWARD ANY STAFF Whatsoever On Any Level by the Rude and very Unprofessional Front desk staff that Abruptly all gets up out of their chairs moving in sync WHILE VERBALLY MAKING IT KNOWN THEY ARE GOING TO LUNCH AT THE SAME TIME to AVOID DOING THEIR JOB BY AVOIDING me the VETERAN /PATIENT AS IF IM THE PLAGUE grabs their pocket books with Much ATTITUDE as I approached the window with my Family Member Whom Also Witnessed and was also Highly Disturbed by the Staffs ATTITUDES as if we were disturbing there Personal Social Time AMONGS THEMSELVES of which Appears to be some type of CLICK Going on behind that front desk Check In area full of female employees no male employees except the doctors in other words can and has Already Failed as fars the level of Quality CARE that Allegedly isn't up to speed when all I the patient/Veteran whom was just trying to properly check out as the Doctors instructed me to do so and get a follow up appt and ask a question yet instead I was Humiliated and Talked Down To and received less than Steller Service and at the same time taking notice of their interaction with the elder veterans level of RESPECT was signifinitly a 360 m not sure if its my gender or my age whatever the case is totally unacceptable. On 8/6/19 I came back as doctor instructed to drop of my Labs was Repeatedly was forced to hold my Speciman of Bowels in the Container that was Toxic and Offensive Smelling to the other PATIENTS whom also didn't appreciate the unnecessary exposure when it should have been immediately collected considering its Biohazard and the fact I kept expressing practically begging the front desk clerk with all the Attitude toward me instead came back with her superior as if I Committed a Crime "UNBELIEVABLE"

I went here for a basic x-ray of my hip. I didn't need an appointment because the only do walk-in's…read morefor x-rays. I was checked in quickly by a friendly woman who answered my questions. I waited for maybe two minutes before being called back and having my x-ray done. It took me maybe fifteen minutes total. Way easier than I thought it would be.

Barbara ultra sound sonogram tech is great. Very kind and understanding…read more Front desk is business like as usual. MD read and completion is very good with timing snd analysis . Parking is good .