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    Ask the Community - Labcorp

    Quest Diagnostics

    Quest Diagnostics

    2.0(8 reviews)
    37.6 mi

    Scheduled an appointment with Matthew Bassetts office 6 months ago arrived at my scheduled time…read moreonly to find out that the lab didn't open till 7:30, I arrived at 7:00. I had no choice but to wait since I needed my labs done before my doctor visit the following business day and they said the lab closes at 11:30 on Fridays. I know if I got out of work on a Friday at 11:30 I would be in a great mood! Not these ladies! When they finally arrived and called the first patient back it wasn't me and I said to the front desk lady, I was here before him, she quickly said "NO YOU WEREN'T" he dropped me off and was waiting in his car. So apparently that was her husband/boyfriend? When I finally was called back the lady calling my name glared at me with a look that if looks could kill I would've been dead. I then proceeded into the lab draw room where she asked me for my insurance card. She begins typing and I see her typing, deleting, typing, deleting, I wasn't sure what she was doing so I said are you deleting my other insurance? (I have to insurances) She then proceeded to ask me about the other insurances, rather rudely I might add, to which I answered her questions. She finally asked me if I had to other insurance card and I said I honestly don't have time, at this point I was there 45 minutes and was already going to be late since she hadn't even begun drawing my blood. When I said I didn't have time, the other lady who was on her phone, looked up at me with a nasty look and I said is something wrong and she said "What? I can't look around the room?" At this point I was so stressed and feeling anxious that I began to cry. The lady who was typing my info handed me a box of tissue, I said Thank You, she said nothing. When she drew my blood, she was not gentle, I still have bruising three days later, she pressed down hard and I could feel the needle was not sitting in the vein correctly. (I used to be a phlebotomist). I costs NOTHING, to be nice to people and these two ladies were NOT NICE at all. Was I frustrated after having scheduled this appointment, YES! But I'm the patient and should be treated with so common decency and some compassion, you never know what someone is going through.

    My experience here was so terrible that I have to laugh a little. So... I go to a new doc a few…read moretowns away who orders my labs from this place. I figured I would beat any crowds and show up at like 6:30 in the morning. It's windy, cold and raining. I walk in and there is only a little old lady and her husband sitting there waiting. There is a window where some staff member used to sit but is now sealed shut and you can't see through it anymore. Other than a couple of chairs on the dirty floor there sits against the wall a lonely electronic kiosk circa 1999. I punch in my name and some info it tells me my wait is 3 hours. I stand there, dumbfounded, when a very disgruntled woman pokes her head out of the only door in this place and I take the opportunity to ask why my wait would be 3 hours when the place is practically empty. She says there could be more people outside waiting in their cars. There weren't. I checked. Either way she didn't want to debate and honestly I was a little afraid of her due to her grim countenance and belligerent tone. I took my doctors orders to the hospital next day and waited under 15 minutes. Done. To heck with this Quest place. Rude, unprofessional. Life's too short to live in a Kafka novel.

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    Labcorp - laboratorytesting - Updated June 2026

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