There was only one other person when I got here and it took 40 minutes to be walked in. They also…read moremake you check in on your phone and sign a bunch of things that is uncomfortable to do when you don't feel good. Was finally let in and they said it was going to be 10 minutes to get my results back. I waited a hour and a half to be seen by doctor. There wasn't a single nurse who passed by with updates or to make sure I was okay. They said 10 minutes and it was way longer than that. Customer service is horrible, everyone has an attitude. Will never come to this Jackson urgent care again. I've only had good experience with Baptist Urgent care.

I love to come to this urgent care. The staff is efficient, and friendly. I highly recommend…read morethem. Everyone's very understanding, and caring. They're also quick. You won't be sitting there for two long waiting to be seen by the nurse, and Doctor.

The experience was unbelievable. Walked in took IMMEDIATELY to a room. Nurse was waiting for me…read morealong with a tech. Intake happened and Dr Ravi Came in with a calming smile. Took my history and did a physical exam and told me his initial impressions. Ordered a CT scan , bloodwork and urine Test. He addressed all my concerns and questions. CT was done and results in 10minutes !!! Diagnosis was discussed and great treatment plan. The amazing thing about this ER visit is that door to door took ONLY 64 MINUTES !!!. Folks, quality ,compassionate care in a state of the art facility. WHY WOULD YOU EVER WANT TO GO ANY OTHER PLACE FOR YOUR EMERGENCY CARE ?

If I could give 0 stars, I would…read more I came in for a possible allergic reaction and was required to complete full registration and pay upfront before any provider evaluated the situation. After already collecting payment, staff then came back to say I would need to pay even more--before ever being seen. Symptoms were actively progressing, yet the focus remained on billing over care. In urgent care, patient safety should come first--not paperwork or payment. Very disappointing experience.

Excellent service from the phone service to the receptionists, nurses, doctor... everyone…read more Beautiful building and impeccable. I felt safe with all the COVID procedures they have in place. They even gave us an extra mask to put on top of the one we had. Dr. Rodríguez was amazing and I feel much better after this appointment.

Excellent doctors, great service. Doctor Gil is a tremendous physician. The facility is top notch…read morewith onsite blood testing.

Today, I went to Jackson Urgent Care at Country Walk for an X-ray following an injury that occurred…read morethe night before. I made a pre-arrival appointment for 9:30 a.m., and from the moment I walked in, the experience was exceptional. Chelsea at the front desk greeted me with a smile and was both friendly and professional. As a new patient, I was fully registered within just a couple of minutes. She even informed me of my copay before I was seen, processed my payment, provided a receipt, and explained what to expect next. Shortly afterward, Tiffany, the medical assistant, brought me back to the exam room. She was incredibly friendly, made me laugh, and immediately put me at ease. You can tell she genuinely cares about her patients. She efficiently took my vital signs and gathered information about my injury. Abi, the nurse, also assisted during my visit. She was bubbly, kind, and welcoming, adding to the positive atmosphere. Dr. Louis came in promptly after Tiffany finished. He was calm, professional, caring, and had an excellent bedside manner. After evaluating my injury, he ordered the necessary X-rays. Jonathan, the X-ray technologist, arrived right away. He was courteous, knowledgeable, and efficient. He completed my X-rays quickly while explaining the process and what the remainder of my visit would look like. The communication and teamwork among this entire staff were outstanding. Everyone worked together seamlessly, and I felt informed and cared for every step of the way. My X-rays were read quickly, my discharge instructions were thoroughly explained, and I was provided with the equipment needed to help immobilize my injury. From check-in to discharge, I was in and out in less than 45 minutes. I would gladly return to this location and highly recommend it to anyone needing urgent care services. This team deserves a 10 out of 10 for professionalism, efficiency, communication, and patient care. Thank you, Chelsea, Tiffany, Abi, Jonathan, and Dr. Louis, for providing such exceptional care and demonstrating what great teamwork looks like!

I was very disappointed with my experience at Jackson. I was experiencing persistent symptoms and…read morewas later called and told that my test results were negative. I explained to the nurse that I was still having symptoms, that I knew something was not right with my body, and asked whether I could speak with the doctor or receive a referral to a urologist. Her response was simply that they don't do that there and that I needed to follow up with my primary care physician. The way the conversation was handled felt extremely dismissive and rude, particularly considering that I was still experiencing symptoms and was asking for help figuring out what to do next. My symptoms continued and eventually became painful enough that I went to the emergency room, where I was diagnosed, treated and prescribed antibiotics. I understand that tests can initially come back negative and that diagnoses can change as symptoms develop. My issue is with how my concerns were handled when I specifically said something still felt wrong and asked for further guidance. I did not feel heard or cared for. Unfortunately, based on this experience, I would not return to this location.

Everytime I come here I am glad I come. They're always courteous and friendly. I appreciate the…read moreself serve medicine dispenser they have onsite which is a plus.

I drive here from Homestead, that's how much I love this place. Quick, thorough and clean. I've…read morenever had an issue and never waited more than 10 minutes in the waiting room.

i wanted to share about my experience with Campbell Drive Urgent Care. I've been to CDUC in many…read moreoccasions. I have never had nothing but kind words for the Dr.'s - they have always been attentive and provided great care. My experience with the office staff has also always been adequate. HOWEVER, there seems to have been a shift at the front desk. When I called, the first thing I noticed was a bubbly voice in the phone- not usually my experience at Dr. offices. Then, as i proceeded with my issue this young lady was not only friendly and accommodating, she was competent! DIANA!!! Thank you very much for mot only working with me, but for seeing it through to fruition! I appreciate you, Dr. Mittapalli and the care , concern and efforts that they had for my situation. let me be clear- again, I have never had a bad experience with anyone at the front desk! But Diana seemed to go above and beyond with an excellent attitude. Great Dr.s and a great team! I appreciate you all!! Thank you again!!! Amy Reed

If I could give zero stars, I would. Campbell Urgent Care…read morehas been one of the most disappointing healthcare experiences I've ever dealt with. Three years after a simple visit, they suddenly attempted to invoice me for a balance I was never notified about. I reached out multiple times for clarification, and the account manager, Michelle Gusberti, consistently avoided answering direct questions. Instead of helping resolve the issue or explaining why a bill was appearing nearly three years later, she insisted I owed it -- despite the clinic only sending one statement that I never received. The clinic itself feels outdated, and the staff gives off an uncaring, "you're just a number" vibe. Nothing about the environment or the service suggests professionalism or patient-centered care. With so many better urgent care options in the area, I genuinely don't understand how this place is still operating the way it does. Save yourself the frustration and go literally anywhere else.

My son needed to have an ultrasound done here and it was a smooth and pleasant experience. Check in…read morewas quick, the staff was very professional and the ultrasound tech made my son feel comfortable that I didn't even need to hold his hand! 10/10 Service. P.S parking is a bit of a hassle because of the way the plaza is set up

Was out of town and my son had a minor accident on a bike playing with this cousins…read more Came here and from the beginning, everyone was kind and treated us great. They seemed pretty busy but are doing the best they can getting everyone seen as quickly as possible. Asked many questions and have taken great care of my son. Also, very clean hospital !