I'd like to say thank you to one of your phlebotomist, her name is Gertrude. Its very hard to find…read moremy veins, they are not visible and other people have issues doing it. Gertrude does it easily and painlessly. Thank you

The nurses who drew blood from my 3.5-year-old son's vein were absolutely terrible. They struggled…read morefor a long time to find a vein, putting him through a painful ordeal, and barely managed to get the sample. Then, a week later, they told us that some results weren't ready because they didn't have enough blood--even though they had originally assured me they had plenty. It shows a complete lack of responsibility on their part. My son was traumatized by the experience.

I needed to leave a stool test. For this I had to wait 2 hours. There is no one at the register…read more Patients' time must be valued. Is it really difficult to accept a stool test and let it go?

Be aware if you're planning to get bloodwork tests at this location. When I went to my 11 am…read moreappointment today, a lady who wore a hijabtook probably stabbed my vein because it truly hurts. I have way more blood lost afterwards shown under the bandage than when 10 vials of blood were taken for my other prenatal prescreening tests. Before she took my blood sample, I asked her if 2 vials of blood is taken today. She said, you're pregnant so you will have to get ready for a lot of blood to be taken including getting an IV from the hospital. I just asked a simple question but this treatment from this staff because she's having a bad day or purposely want to get me "prepared" for pregnancy is just unacceptable. If I get a serious bruise or inflammation/infection from this appointment, I will consider filing a formal complaint for discrimination against pregnant woman and unprofessional misconduct.

This review of 9331 Old Bustleton Ave…read more I have visited this location twice in the last three weeks. The first time was busy as all else, but I had already made an appointment, then came in early, and was in and out within the hour. The second time I was in and out in 15 minutes with no real wait time. The woman who did the bloodwork answered all my questions when necessary and only had to poke me once with the needles--which after having several other people try and draw blood, she was easily one of the most successful on the first attempt. I will be returning in the future until something changes. Plus the ladies at the front desk are hilarious.

They are so damn rude in this place. The lady at the front doesn't even want to help people out and…read morewhen they ask questions she is very rude and nasty to them. Some elderly patients and even people who speak other languages don't know how to use the computer to check in and just dismisses them. Do not recommend this location!!!

I hate getting blood taken. Who doesn't! I made an appointment for 730AM. It ended up snowing…read morethat morning and since I live in the mountains, I mean, Manayunk it took some extra time to get there. I arrives at 745, was promptly greeted and taken back. It didn't matter that I was late there was only people waiting for the bus in the waiting room. They had 2 techs on staff which is a nice change from my local Quest. I don't think it is very safe for them to only have 1 person alone at these locations. They were quick and friendly. Hit my vein and painlessly drew 7 vials of blood.

I would like to make leadership aware of an extremely unpleasant drop-off experience I had today at…read morethe Quest location at 2417 Welsh Rd, Philadelphia, PA 19114. Upon arrival, a blonde female staff member asked if I was there for a nurse drop-off. I explained that I was with Getlabs completing a Quest drop-off for one patient with three separate specimen bags. All specimens had already been processed, and each bag contained detailed information identifying what was included. The staff member appeared frustrated and repeatedly went back and forth to the back room, sighing and stating that she did not know what I was giving her and that this was a new process. She later returned with stickers and questioned why I had not been provided stickers to identify the specimen bags. I explained that I had not been provided those stickers and showed her that each bag had been appropriately marked for collection and storage. Photos of the specimens and documentation were also uploaded to the patient's appointment in the Care app. What concerned me further was the way patients were being addressed during this interaction. Several patients were having difficulty with the kiosk, and the staff member responded impatiently, telling them that she was already helping someone and that they needed to wait. A gentleman who appeared to have a language barrier politely asked for assistance with the sign-in process. The staff member responded, "What do you not understand? It's in your language," before walking around the counter to assist him. She then walked away visibly frustrated, sighing loudly, and went into the back area to discuss the interaction with another staff member. I was unable to obtain the employees' names because both staff members were very brief in their interactions and repeatedly returned to the back area as the waiting room became busier. I understand that there may be new or unfamiliar procedures surrounding Getlabs specimen drop-offs, and I am always willing to provide clarification or follow any additional requirements. However, I felt the communication, professionalism, and customer service displayed during this encounter were inappropriate, particularly the manner in which patients who needed assistance were addressed.

Was in there for 45 minutes to give a blood sample for gene testing for my future daughter - my…read morewife's total cost was $97. Received a $300 invoice for that test and $900 for "medical services" with a prescription.

If there was an option to put zero stars I would!!! They are butchers in there!!!! Im not to…read morecomplain but omg!!!!! It's like they hate their lives and take it out on your arm!!!! Brutal!!! Omg! I give blood a lot... health problems... this place though!!!! Never again!!! So harsh!! When taking the needle out... it felt like they ripped it out! Omg!!! Don't go there!!! I have a feeling my arm will be supper bruised tomorrow

This place is an absolute joke. I had an appointment for 12:20pm and didn't get checked in until…read more1pm. Then I went to a room for my bloodwork and someone else getting bloodwork was told to go to the same room. When the nurse realized we were not together she guided him to another room...and did his bloodwork. He had a 1pm appointment. I was so fed up I walked out. Never again going to Labcorp!

This place is horrible, do not recommend. All of the employees were rude and made fun of a friend…read morewithin earshot of her the entire time she was there. Go somewhere else if you can

So not worth the extremely expensive prices, which most insurances would cover anyway...also…read morereceived horrible customer service after they tried to charge even more than they initially told me...I would go as far as calling this "service" a scam

Unfortunately, this was one of the worst lab experiences I've ever had. I arrived at 8:45 AM and…read morewaited until 10:30 AM without my name ever being called. I understand appointments go first, but the pace was unbelievably slow -- in almost two hours only a handful of people were taken back. It honestly makes you wonder how understaffed this location must be. There were people who had been waiting even longer than me and were still there when I finally left. I even tried booking an appointment a week in advance and couldn't get a morning slot, so walking in was my only option. Now I've lost an entire month trying to get essential lab work done. To make matters worse, the waiting room was uncomfortable in every way -- overcrowded, stuffy, poor ventilation, and frankly tough to sit through for hours. Expecting people to wait 3-4 hours in those conditions is unreasonable. LabCorp needs more staff, better scheduling, and a serious upgrade in patient flow (and maybe some airflow too). This experience was exhausting and unacceptable. Patients deserve better.

Usually my experience at this office is 5 stars. Staff has been great. This is the first time I…read morewanted to turn around and go home, come back another day. One worker was just terrible. She didn't know how to smile or just say hello. Maybe something happened at home to make her so depressing. She put the needle in my arm to draw blood and started moving it around in my vein!! I'm flinching and then yelled. No expression on her face nothing came out her mouth. Wow...staff having a bad day? We all have them but when you're working with ppl who already feel like crap and are hurting....stay home!

This is my second time at this location and im never going back to Bustleton ave. Oxford is great…read more Today, the lady at the desk barely had me sit down. She called me back, processed my insurance, did the stick and she could have been one of the people with the needle and the balloon. Idk if u seen them but all the medical office workers try to not pop it and most fail but the doctors (and they all look like plastic surgeons, how they angle it low like a botox injection) thats what she did.. never had a stick i didn't even feel pressure from. I went to medical assistant school and i was a guinea pig), u can just tell the lady is so good she dilldik3mmp

I have been coming to this location for routine lab work for years. I am unsure what they have…read moredone, but my last two visits have made me realize why they always have openings. They newly require Masks (never had to use this prior to my last two visits). Not a big deal, but they never have any available, so if you forget it, you have to go back out and find one before they will even check you in. I completed the appointment sign up (they do walk ins) online as well as checked in, and they still asked me to do the process when I arrived the last two times. The young girl at the counter is short with clients, and it seems like she wants to do the least amount of work to help you. The saving grace of this place is that it's a convenient location right off of the Roosevelt Blvd, and the phlebotomist who takes the blood is at least very polite and efficient. Love the convenience, but check-in has now become not worth going to this location.

Interior lobby is very nice and clean. Front desk staff was friendly. I waited for about 10 minutes…read moreto have an ultrasound and was out soon after. Quick and easy.

Avoid this facility. They will attempt to charge cash even when insurance coverage is an option…read more The women have an attitude which is abrupt, and overbearing. Buyer Beware. They have been coached to derive the maximum in cash payouts from the patients.