I rented a Toyota Corolla Hybrid with 3,112 miles on it. The first time I attempted to start it, it…read moredid not respond, but on a second attempt, it did. I proceeded to drive it for two and a half hours without incident, parked for two hours, and then attempted to start it again. At that point, the vehicle completely failed, displaying the message "Not Ready to Drive." I attempted to restart the vehicle for 25 minutes without success. I promptly contacted Avis Roadside Assistance, where I was informed that my only option was to have a tow truck deliver a replacement vehicle, which would take 4 to 6 hours. Unfortunately, I could not remain at that location for that length of time. The representative then advised me to call again at 12:00 PM the next day to schedule the vehicle exchange. Due to this situation, my wife and I were stranded and had to arrange alternative transportation to travel 30 minutes to our intended destination and back, which was a major inconvenience. The next day, I contacted Avis again to confirm the exchange, the agent from Friday had closed out the report for zero reason so we started a new one. We were forced to wait at our lodge for the replacement vehicle. The tow truck did not arrive until 5:30 PM, meaning we lost an entire day waiting for a resolution. It started when the tow truck driver got there but there was no way I could trust the car. There was no refund on my card after I submitted this to Avis. They gave me a credit back of $106.01 after charging me $480.20 for 2 days.

Avoid renting from this avis location. It's privately owned and will do anything to get an extra…read moredollar out of the contract. The manager acts more like a detective with false accusations

Tiffany did an excellent job of explaining the high tech features of the navigation system!…read more Fred Bieti

Did an outstanding job in repairing my 2012 Yukon XL Denali after I jackknifed a trailer. Had to…read morereplace my left quarter panel and repair the bumper plus some behind the panel structure. Vehicle was returned to me looking like a new vehicle inside and out.

Great customer service they have repaired my car when others couldn't , they have a wide variety of…read moreexperience and skills to go with that experience

Great service on all our vehicles for many years. Trust them…read more I'm very particular with my vehicles. Thank you to you all...

My 18 year daughter was on a solo road trip through town today from Marquette down to SE Wisconsin…read morewhen the check engine light came on. I found this place on yelp and suggested she stop by to get it checked out since she still had a long drive ahead of her. She received excellent service. They quickly checked things out, gave her the paperwork, and advised that a repair could wait until she returned home. Mary at the front desk was super kind and friendly as well. Thank you for taking care of my daughter today!

Karl and Mary are great to work with. If integrity and great service matter, this is your repair…read moreshop. 5 stars!

We purchased our used Expedition from Riverside Auto Iron Mountain a few months back. We noticed a…read morepaint issue on the driver's side door and contacted Mike and Scott about this a week or so after our purchase. Both of them went above and beyond to take care of this for us. We dropped our vehicle off and were provided a loaner vehicle. Scott then offered for a driver to bring our Expedition back to WI for us and then picked up the loaner vehicle. Being over two hours away this was genuinely appreciated!! We also asked since they had our vehicle to do an oil change and Scott covered that for us at no cost. Yes, this vehicle was a large purchase but was still a used vehicle and most dealerships would have said, "you get what you get" because it's used. Riverside took care of the service to the door, the oil change, and the loaner...nothing came out of our pocket. We couldn't be happier with our OVERALL experience with Riverside Auto Iron Mountain. The entire buying experience went well, and they were very fair with our trade-in and made 2 hour drive up there very well worth it. Then to stand by their word and take care of the paint issue on the door and accommodate us like they did is almost unheard of. With all the dealerships in our area (i.e., Green Bay and Appleton) I can almost guarantee not one of them would have done this for us so highly recommend anyone to Riverside Auto Iron Mountain!! I typically do not write reviews but had to in this situation as just the buying experience alone was enough to give Scott and Mike 5 stars but then how they handled the repair service took it to a whole new level. We will continue to go to Riverside Auto Group for any of our future vehicle purchases even with them being hours away as their customer service and loyalty is the way all dealerships should be!! Thank you guys!!!

Called about buying a Jeep and was told they would call me back. Well a week later nobody called…read moreme. So I emailed and this Josh guy told me I had the wrong dealer. So I sent him pictures of that jeep they had on their web page. They emailed back an more or less told me they did not need my business an that they would take me off their email list. NEVER NEVER Again will I contact them. They think other people are stupid. I see a lot of bad reviews on this Yelp.

My husband and I were driving up from Illinois to Michigan to pick up our son from school when our…read morecar broke down 15 miles short of Iron Mountain. We called Integrity Auto and spoke with Gavin who couldn't have been nicer and empathetic to our situation. He navigated us to a rental car company at the nearby airport, a taxi company to pick me up to get the rental and my husband went with the tow truck to Integrity Auto. They happily took in our Land Rover and worked with our mechanic back in Illinois to help diagnose the issue. They held our car overnight, gave us report of what it was and charged us a very, VERY generous amount to only inspect the car. Not that I hope to break down again in Michigan, but we were lucky to have found Gavin and Integrity Auto. They are knowledgeable, friendly and honest. If you need help with your vehicle, feel good about choosing them to service your car!

From the owner: Integrity Automotive Care provides auto repairs and maintenance for transmissions, exhaust systems,…read moreengines, and electrical systems in Iron Mountain, MI.

I have never personally experienced the absolute luxury of Elite Limos, but spiritually? I've…read morealready been there. In my mind, I step into one of their limos and immediately ascend into a higher level of existence. The door closes--thunk--and suddenly I'm important. Like, "people definitely think I'm famous" important. I can already picture the ambiance: soft lighting, plush seats that hug you like they pay rent, and that mysterious limo smell that just screams success. There's probably music playing that makes everything feel like a movie scene, even if you're just going to get snacks. The driver? Obviously professional, calm, and silently judging my imaginary VIP status. Even though I haven't gone yet, I just know it's giving main character energy. Would recommend based purely on vibes, dreams, and the undeniable urge to feel iconic for at least 20 minutes.

If I could rate it a Zero I would…read more One of the worst experiences of my life. I attempted to contact Laura 4 times before the wedding and asked her if I should have a copy of our itinerary and timeline for the driver, she finally responded and told me to send her my itinerary and she would forward it to her driver. I even went as far as to include mapquest directions. The driver showed up at the wrong time. He had never been given anything from Laura. We spent a half hour trying to explain to the driver where to go and after each stop pull up directions for the next place. He then wanted to drop us off a half hour early and we spent at least 15 minutes arguing with the driver and showing him proof of email and confirmed times that Laura neglected to provide him with. In total we were shorted an hour and 15 minutes of our time. Upon reaching out to Laura the owner, I received no response through text message so I emailed her as well with a read receipt so I know she read it. She told me she would call me that night. Late after being in bed I received a message saying that it was late and she could call. I told her I was in bed and was requesting an hour back of our time we paid as it was shorted, not to mention the awful customer service we received from her and our driver. After several failed attempts of contacting her the following day she responded with "I have too many obligations and commitments going on and unfortunately responding to your issues aren't more important." I told her I wanted an hour ($320 refund back) she responded with "you aren't getting any money back!" I highly recommend going elsewhere for your service- especially if it's your wedding day. We paid a lot of money for them to do their job on the one day that was most important and got horrible horrible customer service. What a waste of money!