What a comforting stay, in Rio for a funeral, hotel mgr, Elosie greeted us on email OVER AND ABOVE…read moreEXPECTATIONS ( we stayed here about 4-5 times a year). I went down to buy a carton on milk they had none, the staffer 3-11 he went into the kitchen got me a glass and filled it with milk. OVER AND ABOVE EXPECTATIONS. The room was super comfy, bed was firm with great pillows. I went down for coffee around 4:00 a.m. machine was clean and full ( I am one that opens the doors on machines to see its clean). Good coffee. Went back down about 5:30 a.m. breakfast was out and ready. Love the biscuits and sausage gravy and bacon. Look forward to our next stay.

I was planning on staying with family when going to Rio Grande to pick up my niece and nephews. I…read morehave a sister and her kids stay there, and my brothers kids also live there, so definitely some family time was going to be spent. Unfortunately, my niece that I was going to stay with ended up getting super sick and waiting on Covid results while I was already driving down there. The night I came in, eating dinner I made an online booking for a room with a king bed. I checked in 30 mins later and was upgraded for free by the amazing Julie. So I wasn't traveling alone, but i wasn't staying with my brothers family. Safety was definitely a concern staying at a hotel by myself, but there are so many military personnel that house at hotels in this area (border patrol) so my personal safety was no longer a concern after observing so many military ppl walking around. I felt absolutely safe. In my upgraded room, I had a pull out couch. I thought GREAT! My niece and nephew can spend the night! When I called front desk about linens for it, they immediately brought the linens and offered pillows. When I cut my finger they were kind enough to provide a bandaid. I loved my first night there so much, I booked it a second night, which was not planned. While there, my niece and nephew also got to enjoy the pool and hang with me. It was a great time hanging with them, even though I am bringing them with me back. The extra convenience is Family Dollar right in front for anything you need: snacks, drinks, toiletries. I'm used to Uber eats, which they don't do here, so be ready for Door Dash. No Uber either, but I didn't try Lyft because I have family in this area to get me around. The hotel staff was kind enough to provide the list of door dash restaurants. Definitely recommend, and only reason not a 5 star is because in the pool area was absolutely no shade or umbrellas and that would definitely be ideal and useful in this hot area. But pool was nice and clean! Julie was the nicest lady there, and handled a hot issue while I was there (another customer) and I was truly impressed on how cool and chill she was. She is THE BEST!!!

"Quality" should be removed from the name of this hotel. Arrived late after a long drive and given…read morea room which turned out to be a room (photo attached) where the furniture and bed were complete detached. I'm then given another room where I'm forced to take a cold shower as the shower does not work properly. The drain was also plugged. Disgusting. Strangely the faucet has running hot water. Also the walls are so paper thin that I can hear the thoughts of the people in the other room(plus their tv). Never again!!!

The room was dirty . The water would not drain in the sink nor the bathtub. And when I went to the…read morefront desk and I was speaking to the front desk clerk she ignored me to speak to the housekeeper. I was there for a funeral. I didn't have time to spend the whole day At the front desk to complain . When I complained about how rude the people were and that the water was not draining I was already checking out . Luckily I brought my own towels . If this is the type of business your company believes is accepted I will like a member of management to contact me. This is not acceptable that you believe at my time of pain with the loss of a family member I should stand at a front desk and argue with a company you all have listed on your website. I will also share this email online and let others see how you have no compassion when it comes to death. How you blame the person that put trust in your company based off your reviews on your site for the nasty hotel you have listed. I will advise them to use a different company also will be filing a complaint against you all. I normally try not complain but, this is the worst experience I have ever had. Normally a company would try to Make things right. You on the other hand refuse to take responsibility and are blaming me the customer. Please have your manager contact me ASAP!!! or via email This is not acceptable and was my first and last time using you all!

It doesn't rank a star except that the water was hot, finally. As for the rest, the room was crap…read moreand the place is sketchy. Ok sketchy is a compliment. Even the local police told me - after the fact - that it is a frequent location for hiding illegals and finding dead bodies. I have pictures of the room but not sure where to post them.

I have stayed in two rental properties with West Indies Vacation Rentals and have been very happy…read moreboth times. They are very clean and well furnished and equipped. Reasonably priced for the value you receive. Highly recommended if you are looking for a full apartment with kitchen, and not a high priced hotel! Robin H.