The guy in the little shop at the entrance (before the counters) should be teach some Customer…read moreService ,he s lazy ,rude and he should not be serving customers ,I went today 26/03/24 to return some parcels and I put the parcels just next to the till while I was looking for the return sticker on my mobile ,he refused to pick them up saying that "is not his job and I should hold on to them in my hands ) ,I said "that s not a good customer service as the parcels r next to you) he replay again that "is not his job to pick them up and he said "if you put them in my head should I pick them up?" I said I will want to speck to the manager and he said "I m the manager" ,I don t believe for a second that an incompetent like that could be a manager ,if he is well not a good manager at all!

This is the closest post office to my home, so I tend to use it whenever I need to send small…read moreparcels that don't fit in the box. If you come in earlier in the day, you can be in and out in under 5 minutes. But as it gets closer to closing time in the evening, the queues get longer and longer. Depending on who is at the counter, the service is either good or terrible. There is one lady in particular who is the same nationality as me, but it feels like she purposely misunderstands my request. On one occasion, after showing her a stamped parcel, she printed an APL label and tried to convince me to take off the pasted stamp and use the label she had printed instead!

My Name is Kandiah Nithianandarajah and my wife is Krishnakumari Nithianandarajah. We both are 74…read moreYears old. Went to Kensington High street Post office to renew our expired passport today 10am 10/07/24. We were served by a gentileman (name Badge was Harinder). Harinder considered our age and explained the cons and pros of the application system and chose the safest system to apply and receive. He was very knowledeable in that field. He also advised us not to travel with out a travel insurance, and to my wife about a life insurance for six pounds. We were very happy with the service. Now a days Super market to Hospitals are considering people as consumers. This gentleman treated us as a friend advised for our welfare. Thank you Harinder.

This is a large Post Office on the junction of Kensington High Street and the top end of Earl's…read moreCourt Road, opposite the south entrance to Holland Park. It's spacious, clean and bright, with a reasonably sized sales area selling stationery items - the queue goes through it, so you can browse while you are waiting. Service is pretty reasonable - the queues here don't seem too bad, and move fairly quickly, and the staff are generally friendly. Christmas is the exception though, when you may have to wait 15 minutes. It's always better first thing in the morning. Services include everything you'd expect from a large branch - Royal Mail, Licences, Bureau de Change, Insurance and various other offers from the Post Office (though these are mostly available online too). There's a bus stop just outside with a wide range of services.

The guy is a bit of look down on Asian woman, had few experience of feel bad after post a letter…read morethere. Also they are trying you to spend as much as possible there. when its oversea letter, its normally register automatically, certainly they are always encourage you to post register letter and saying most of oversea letter will be lost if don't. Another time i post letter to HSBC with Freepost address, they refuse to post unless I have HSBC Freepost registration number. or I have to pay for this letter. I would go somewhere else if i have other choice.

Small queues usually which is good. Sometimes the staff are okay but on occasions have found them a…read morebit whingy. No automated machines. Preferable to the depressing post office just off the Kilburn High Road

Quick and easy mailing of postcards internationally! Only 97 cents a postcard to the US. They…read morehave the stamps you need ready to stick on and send. Was in and out in about 3 minutes.

Well I learned about queuing up to take a number. Staff seem very nice and helpful (not used to…read morethat at my local post office). This post office sells greeting and birthday cards. (I bought a few funny ones) I'm not sure if all the post offices sell greeting cards but this one had a decent selection.

Jacob at the Paddington branch Praed street, is honestly the best customer service representative I…read morehave seen. He has an amazing work ethic, always multitasking and going above and beyond for every customer. When he is not in on a particular day his presence is missed. He honestly needs to be given a promotion and his hard work and dedication acknowledged. Please ensure this message is passed in to Jacob as he makes every trip to my local branch a pleasure.

Some staff are extremely rude and cannot be bothered to help. Manager (oriental man) is a disgrace…read moreand if complaint to him he'd laugh at your face! Why rubbish like that are allowed to operate would never understand. I cannot really remember being so angry another time the way they treat me. I am not going there ever again and I hope they'll hopefully close down and soon be unemployed. They deserve no sympathy!

Easily one of the most badly run Post Offices I have used. They never have enough tills open -…read morejust this morning a queue that snaked to the back of the shop as there was only three people on with two of them dealing with business customers sending a large amount of packages! Then, to the annoyance of all those who had been standing for at least 20 mins, she served a woman who just turned up jumped the queue and got change??!! I don't care if that's all she wanted..........its out of order and this should be stopped.

Not a dog-friendly branch…read more I was asked to leave my dog outside before I could be served, without being asked whether my dog was an assistance dog, which was not practical as I was alone. I visit this branch regularly and had not had this issue in the past, so I was surprised by the approach taken today. Other nearby Royal Mail branches, including the Hampstead Royal Mail branch, as well as local drop-off points such as the Costcutter on Finchley Road, are dog-friendly, so the Swiss Cottage Royal Mail branch felt unnecessarily inflexible for such a straightforward service. Clearer information about branch policies and available services online would be helpful.

This PO makeshift facility is located inside a W.H. Smith shop so that's a plus…read more I have encountered long queues there in the past but I suppose these are "normal" in most post offices - particularly an hour or so before closing (5:30 PM weekdays). The minus in my experience is the unfriendly staff. Not all! I was thinking of a particular young Asian woman with a penchant for treating customers with a traffic-warden attitude. Not nice. To avoid the possibility of hurting your self-esteem, hop on a bus and use St. John's Wood proper Post Office down the road.

I had a good experience here the other day. I was trawling Mayfair trying to find a place to buy…read moremobile phone credit. The shop at the front of the unit doesn't sell it but he sent me to the back of the shop where the actual P.O was and they hooked me up. I had a load of cash on me (for once) at the time and as I was handling it the women told me that they offer cash back so that I don't need to carry around so much cash in future, I thought that was really sweet. It's kind of an amazing little place though, you can get sweets, cigarettes, a passport, foreign currency and post letters all in one little shop, it's so handy!

At a glance this post office is interesting as it is half newsagent half post office with quite a…read moregood selection of snacks, magazines and papers. However the service here is absolutely appalling. I have to come here often for work errands and every time the treatment has been rude, abrupt and unhelpful. On my first visit, I was in between meetings and was on the phone to a client and only had a small parcel to send first class - simple task. The woman behind the counter asked me 'have you finished? I'm not serving you until you are off the phone. Get back to the queue'. There are no signs saying that you cannot use your phones and this has never been an issue in other branches before. The following times that I have come here, the same woman always stares at me and speaks to a colleague serving me in a different language and laughs. More recently I asked a different woman to help me change £50 into £10 and £5 notes - she then proceeded to tell me she could only give me two £5 notes and that her colleague (who was only 5 steps away) had more. I asked her to ask her colleague for me and she instead told me to queue up again to wait. I have never experienced customer service like this - and I am disappointed that there isn't another branch I can use. Horrendous excuse for a post office.