I am so grateful that I met Jon and Kathy Wallin. It was a pleasure working with them to find my…read morenew home in Laguna Woods. They are very knowledgeable of the area, and they also live in Laguna Woods. My journey started back in June 2023 when I took the LW bus tour with some friends to see the entire community. The tour provided a general overview and impression of the community, the beautiful grounds and the amenities. The part that was missing from the LW bus tour was information about the business details, how it all worked and the next steps to learn about a property. The tour guide suggested that I find a relator to help me learn about the leasing and buying process. I found Jon and Kathy Wallin after reading their yelp reviews. I called Jon and he suggested I come for a visit. In September 2023, Jon and Kathy gave me a personal tour and showed me a few properties and the community. It provided a great opportunity to learn, ask questions about co-ops and the real estate process. I really enjoyed the tour and knew then I would seriously consider moving to Laguna Woods in 2024. Jon and Kathy kept in touch with me for the months after the tour to see if I needed anymore information during this time. June 2024, I decided to sell my home in Los Angeles and start planning a move to Laguna Woods. Jon and Kathy helped me find a place to rent for a 3 to 4 months while I looked for a place to buy. This proved to be a huge advantage to live there and learn about the different neighborhoods and look at properties. November 2024, I moved to a rental and started looking to buy. January 2024, I purchased a home and closed end of February Jon and Kathy were invaluable during the entire real estate transaction, inspection and HOA process to make this as seamless as possible. They are professional and so generous with their time, and I couldn't have navigated the process without all their support and kindness. I highly recommend Jon and Kathy Wallin to help you to find a home in Laguna Woods.

We have had the pleasure with working with Jon and Kathy Wallin for 2 real estate transactions in…read moreLaguna Woods Village. Their understanding of the workings of the " Village" made the process smooth and effortless. Their knowledge of the "Village" as well as the needs of California real estate transactions, makes them the GO TO TEAM. It is a pleasure to know them.

We had the absolute best experience working with Dianna. From the very beginning, she listened…read moreclosely to what we wanted and guided us through every step with patience and professionalism. She was extremely quick to respond, never pushed us, and consistently went above and beyond to make sure we felt confident in our decisions. What really stood out was her ability to see things we would have missed and fought extra hard for us during negotiations. Dianna is someone who truly cared about finding the right home for us rather than just closing a deal. Thank you so much Dianna for your hard work!

Dianna was great! She showed my husband and I a few rental properties. We found several we liked…read morebut felt it would be better to wait and purchase. Will reach out to her once we have a larger down payment. Thank you so much for taking the time to show us around Orange county! Will also reccomend her to anyone looking for a retirement community because she is so familiar with Laguna woods.

I connected with Elizabeth after looking for agents to help my folks buy a property in the Laguna…read moreWoods area, she met us that same weekend and spent half the day touring a dozen properties. She is very patient and extremely knowledge able about the Laguna Woods community. I have full confidence in moving forward during the purchasing process once we find the right property.

Elizabeth went above and beyond to help my parents relocate to Laguna Woods Village. She was prompt…read moreand obliging with every unit showing we asked for and understood our criteria for budget and aesthetic. She provided us with the comps so we could make a strong offer and she guided us through the many hoops we had to jump through with Laguna Woods HOA approval process. Being a resident there herself, her knowledge of the facilities and the processes was extremely helpful. Most of all, we loved her carefree personality and her patient disposition. She was professional and understanding which was great because honestly, we were a handful! Will refer future Laguna Woods residents to Elizabeth without a doubt.

Reached out for realtors in Mission Viejo via Yelp since I don't live in the area and…read more I was contacted by Kathe. I explained that I had a distressed property that I needed to sell in Mission Viejo above the lake. Kathe understood where I was going with the sale and property and was quick to meet with me and quick to start bringing investors by to look at the property. Within days we had multiple cash offers and hit the "magic" number I needed for the sales price. The process was quick and Kathe made it so easy. She went above and beyond also checking on the vacant property when I wasn't in town. Kathe also helped me set up an estate sale at the property. When I say Kathe exceeded my expectations, that is truly an understatement. Kathe was freaking awesome! From start to finish; the process was simple and I was kept in the loop by her and her escrow company. Thanks again Kathe for the outstanding job you did. I cannot recommend Kathe enough when it comes to all your real estate needs.

For the last few months, I had a pleasure of working with Kathe in selling my house. Not only she…read morefulfilled her duties as an agent, she was always willing to help in anything I asked. I recommend her highly to anyone who is looking for an agent.

Willis Lee, Jin Ro, and their team were exceptional partners in marketing and selling our home…read more They met with us early on to suggest work items that could improve the impression our home would have on possible buyers and open house attendees. Within a week of the MLS going live and the open house we had 13 offers at or over asking! The resulting sale was $200,000 over listing (a 17% increase)! We recommend Willis, Jin, and their entire team completely! We will use them again for any real estate needs we have.

Time and time again, Willis has come through for us. From purchasing our starter home to navigating…read moreall the challenges that come with homeownership, he has been there through thick and thin. I truly cannot recommend him enough. When our second child was born, we knew we needed more space. Willis helped us find the perfect home within just a month--great location, excellent schools, close to work, and near friends and family. We started house hunting in September, and by the end of the month, we had found a new place we're proud to call home. As the Raiders would say--a commitment to excellence--Willis continually demonstrates exceptional dedication, responsiveness, and genuine care. His professionalism, attention to detail, and ability to make a stressful process feel seamless sets him apart. I cannot recommend him highly enough. Willis will get you across the finish line.

Thank you Ray Chen and Rainbow Realty. The value Ray brings to his clients is unsurpassed, the…read moreexpectations needed in this industry with low volume in finding the right property and a budget to consider was a challenge. Ray Chen was patient, and accommodating to my needs, finally finding a lease and including so much paperwork he guided me with along to process. Took the time to measure furniture, making sure my large pieces would fit. The emails to come in order to secure my potential residence were broken down for my understanding in the leasing world and how much it takes just to qualify. Finally the move has been accomplished, and still Ray is checking in to make sure all is well! Learning about Ray through my process I must add what a wonderful family man he is with the kindest qualities. Please don't hesitate to call on Ray Chen when you are in need and exploring the real estate industry whether buying or selling, he's simply the best!

NIGHTMARE - best describes my experience with these people…read more unprofessional, incompetent , they just don't care. I advise retaining a lawyer if you have to work with this office. I had to. example: 10 days before closing my agent told me they had to extend closing for two weeks until December 26. the reasons (excuses) were laughable. I went for the final walkthrough and NOTHING had been repaired- more excuses.....I the buyer-with cash! I'm too frustrated to continue

Natalie and Kayla made my home-buying experience incredibly smooth from start to finish. They kept…read moreme informed at every stage, maintained constant communication, and thoroughly explained each step of the process so we always felt confident and prepared. When we ran into issues with our initial lender, they immediately stepped in and helped us find another option which made all the difference. We first met Kayla at an open house and even before we were officially working together, she was open, honest, and genuinely helpful. That interaction alone made it clear that we wanted to work with her and I'm so glad we did. Both Natalie and Kayla went above and beyond, and I couldn't have asked for a better team to guide us through buying our first home. I highly recommend them to anyone looking for exceptional and trustworthy real estate agents.

I needed a safe, affordable, forever home in retirement. I had a beautiful condo on the beach that…read morecame with a very fussy downstairs neighbor, an aging complex, and honestly, a lot of road noise from PCH. Despite these challenges, Natalie and Kayla recognized it would sell quickly and got to work finding my new home. Natalie really took the time to understand my needs and desires, and after showing me properties from Huntington Beach to south county, she recommended I look at 55+ communities. I would have never considered that option but she found the perfect home and community for me in Mission Viejo. She navigated the entire purchase process for me, helping me step by step. Then provided me with contacts for all the trades needed to make my home perfect. Natalie and Kayla sold my condo as soon as the listing went live. The closings were concurrent and truly hassle-free. These ladies are true professionals who are experts at solving problems, overcoming challenges, and ensuring a great outcome. Somehow, they also brought fun and excitement into the process!

Bob did everything he said he was going to do. Was able to get our property out to large pool of…read morebuyers and we had multiple offers. He did a great job representing us. His team was wonderful to work with.

We had a great experience with Bob. He listened to what we needed, set clear expectations, and…read morecommunicated quickly at every step. His local knowledge helped us price and negotiate smartly, and he kept the process calm and organized. Five stars.

Ann and Claire are a mother and daughter real estate team for Laguna Woods Properties. I had the…read moregood fortune to find their website when I was searching for agents who specialize in Laguna Woods Village properties. My grandmother passed away leaving a LWV condo that needed to be sold. I live in Los Angeles and have no familiarity with Laguna Woods Village. I contacted Ann who was just lovely over the phone. We set a date for me to come meet with her and show her the property. Ann has lived in Laguna Woods Village for 20+ years, and knows her market very well. She found a buyer within days after I met with her, and we were able to close escrow within a month of our meeting! And...for an asking price that was above what I expected! Escrow was all done via email transmissions and couldn't have gone any smoother. I'm so grateful to Ann and Claire for their good work and kindness. I highly recommend getting in touch with them if you're looking to buy, sell, or rent in that area.

I have seen positive reviews of Granite Escrow at other locations and with other staff. We worked…read morewith Lori Wurzel from Granite on the sale of my parents' condo in Laguna Woods during the summer of 2023 and I have to say, it was a pretty terrible experience. My father has dementia, which is why my parents had relocated back to their original home back East, and it felt like Granite was coming up with tons of last-minute requests to verify his condition and our power-of-attorney authorizations. We would get tons of abrupt emails from Lori demanding new things with very little notice or time to comply, so we'd have to scramble to contact multiple doctors and sign and notarize documents. Not a positive experience at all, but we worked with another escrow service for the sale of their second property in California this year and it was just as bad, if not worse. It would be nice if escrow officers knew their jobs and could help facilitate a complicated process involving lots of documentation and signing rather than just ping you with a thousand emails and phone calls asking for things you never knew you needed for a real estate transaction.

Lori Wurzel was our escrow officer and she was instrumental in moving our escrow along during a…read moreparticularly difficult time...COVID-19! Our escrow closed on 10/14/2020 45 days late, but not due to Granite Escrow. My husband and I have 50 years of combined experience as mortgage lenders with 2 major banks, and no one could have expected the delays and complications we experienced due to COVID. I see a previous review and have to remind everyone, it is not the responsibility of the escrow company to explain the process, rather it is your realtor, mortgage lender and in our case the homeowner association at Laguna Woods Village. Unfortunately for us, the HOA was shut down for an unreasonable amount of time, creating a backlog and unnecessary delays because of poor administrative procedures. This is not escrow's fault, and our escrow team was extremely helpful in bridging the issues with all the parties. If you are purchasing or selling in Laguna Woods Village, we highly recommend LORI WURZEL and her team at GRANITE ESCROW. They are professional, highly knowledgeable of all the nuances of Laguna Woods Village, and easy to communicate with throughout the process. Most of the time, Lori answered the phone on the first ring...very unusual in our business. Job well done Lori! Escrow is always the unsung hero in our business. Thank you for your expertise and guidance, Dolores, William and Cynthia Stage