I have been working with Legacy Property Management for about 1 year now as they have been helping…read moreto manage my condo rental. Overall, I have been extremely happy with the service they have provided. Truthfully, I had never rented my home before and was unsure what would be required or involved. Luckily, Legacy Property Management came thru in every way and has made the entire process seamless for me. My initial contact with Legacy Property Management started with Steve coming out to my property to personally discuss my needs regarding my home that I wanted to rent out. He was super helpful and answered all my questions as well as walked me thru the entire rental process. LPM was the only management company that offered to meet in person as the rest that I had called wanted to give me "estimates" over the phone without having ever seen my home. Steve was very personable and was someone I felt comfortable chatting with. Afterward, I've been very fortunate to work directly with Wayne who has been fantastic. He is a professional and very knowledgeable and you can tell he has many years experience in this industry. He promptly answers my email concerns / questions. He has been on top of my tenants requests and reaches out to me when only absolutely necessary. Otherwise the entire process has been hands off which is exactly what I wanted. Now that the 1st year is almost done, he's been proactive on the renewal process and provided his professional recommendation on next steps. Also I have to add that Wayne made the tax season easy for me and provided all the necessary documents promptly. I highly recommend Legacy Property Management to manage your home rental. I definitely stand by my 5 star rating.

Really great experience working with this property management company. They helped get my property…read moreready for rent and were super helpful throughout the process. They coordinated with vendors, organized the work, and even got great value on the price paid for the services. Made everything much smoother. Highly recommend.

I want to recognize Andy Aguinaga, a Property Manager with Seabreeze Management Company, for his…read moreoutstanding service. Every time I've reached out regarding matters/issues at my Seacove Place condo, Andy has been incredibly responsive, professional, and helpful. He consistently follows up, communicates clearly and works to resolve concerns in a timely manner. It's reassuring to have a property manager who is accessible and cares about addressing residents' needs. Thank you Andy for your dedication and excellent customer service. Your responsiveness and professionalism are truly appreciated!

They have customer service dept. but person works out of home and has no access to…read moreincorrect information. I was told I would have to manager. I have called and texted with no response.

Mikey Hall and Shana Reese are unresponsive and have no understanding of what customer service…read moreshould be. I've been trying to view a property but haven't even received a courtesy email whether or not it's still available. Their 24/7 customer service guarantee is completely false. I can't imagine ever referring a client or potential tenant to them. Their owners and landlords are losing money from the time wasted and no response. If you have a property to sell or lease, reach out to another property manager that will take potential tenants seriously and get your cash flow moving along!

I own multiple apartment building and this company is the worst. They never respond to most tenant…read moreservice calls. Making it a landlords nightmare and upsetting tenants. They charge the landlord fees for collecting the rent and the tenant. They charge the tenant a storage fee for storing the rental contract and they charge the landlord. Also, most of the staff is rude including Lance. They were so nice and so responsive initially when the account was setting up, then once your hooked they are trash. I would ask them for references on all the positive reviews here... I bet they are fake.

The team at Platinum Management Group is quick to respond and help when needed. I have noticed a…read morehuge improvement from the last management company.

They have a Caring and attentive staff. They make Prompt…read morepayments to Vendors..........

One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.

Our paid application was submitted at $4,000, not $3,800. The $3,800 figure was simply an initial…read moreinquiry after being told there were no offers. What's missing from your response is that confirmation of $4,000, which we have in writing. From the start, our only goal was to see if there was reasonable flexibility. An overall $100-$150 difference on a $4,200 listing is standard and was approached in good faith. We were told pricing would only be considered with a strong application, which is why we applied, paid fees, and submitted full documentation. After doing so, there was no flexibility. Our primary communication was through our agent, and we only saw Christopher associated with the listing, so those were the only contacts we were aware of. My husband had one interaction with David, and Amber had a brief call after coming across the listing online, not realizing it was the same property we had already submitted for. The call was simply to confirm whether pricing was negotiable before moving forward. Once any overlap was realized, our agent was immediately informed. There was no attempt to bypass anyone. This review reflects our experience. It is meant for others to understand what we encountered, not for ongoing arguments. We do not see any basis for involving attorneys over a simple review based on our experience, especially while being called dishonest and accused of things that are not accurate. This could have been resolved through a direct conversation, which we would have welcomed, and David had previously stated we were free to share our experience. If your attorneys would like to reach out, we are more than willing to answer any questions. We made a reasonable request, followed the process as presented, and did not see the flexibility that was initially suggested. We consider this matter closed

Property Managers are reaping off tenants who are moving out. They charged me $6000 for the…read more appliances they said that is not working. It took them years before they changed the stove that " the oven " was not working when i moved in. And when i left they charged the stove, the refrigerator and the microwave. I asked them where are the stove, Refrigerator and microwave which are all in good running condition when we left all they said is they throw it away. They did not show up on the final inspection inspite of our request. They again of course charged us for painting 2x my apartment. So beware if you would like to rent their place. Document everything and with pictures. I will be going to DEPT OF HOUSING and hopefully some tenants as well will do the same.

City Lights is part of the Shea properties. It is the kind of place that nobody chooses to live at…read more You are here because you ended up here. This is NOT the kind of place where you will be part of a friendly neighborhood. It has gone really downhill past couple of years. The police station around the corner will straight up tell you City Lights Apartments is now known as the worst crime area of Aliso Viejo. You will never be connected to anyone in power position at Shea. The receptionist will make sure that she will not allow it. Shea is only interested in profit. They have no interest in people who live in their properties or for their employees. The one employee I know, who worked for them for 26 years did not even receive a happy birthday note, much less anything else to acknowledge his presence. It is a sad truth that this company calls itself a family owned and operated company, when they are so corporate and unreachable. The company is based on outdated model system of operations and has no transparency. They will raise the maximum rent on all their properties, find legal ways to circumnavigate the system, and make you feel insignificant in the process. Read the one star reviews. They are all accurate. The filthy hallways, the dog crap, garbage everywhere, the most unpleasant leasing staff, the constant alarms, the gates are nonfunctional and make you feel more like a prisoner in here, rather than keep you safe, the drug scene is rampant here, there are entire apartments set up to grow marijuana under indoor lights, you get constant flat tires, then car smashed windows, the parking structure itself is a nightmare, the units are old and dated, or cheaply updated, so maintenance is constantly working; the maintenance team is the ONE and ONLY plus at this property. Packages get stolen from your front door and the parcel pending room. The parcel pending room is just an apartment converted to be used for packages, but imagine, soon they will switch it and then rent this unit out! just wow! and then there is the noise!, this place is so noisy! you cannot get any peace and quiet here. There is nowhere to go- the sidewalks are nonexistant or blocked or have dog feces. The rooftop parking is where drugs, sex, smoking and loud music happens. The police presence here is heavy and the leaf blowers are out of control everyday including weekends. There are ZERO amenities. Yet the rent is sky high, and the parrots in the office will tell you that it's just the market rate. The construction ugliness and noise is not worth the 3plus grand you shell out each month.

We hired this company just for tenant placement for our house in La Habra and continued to…read moreself-manage afterward. The leasing process was straightforward- they handled marketing, showings, and screening, and were clear about pricing and expectations from the start. The tenant they placed has been extremely easy to work with so far, which has made a big difference for us as owners. Communication during the process was solid, and there wasn't a lot of unnecessary back-and-forth. Overall, the service did exactly what we needed it to do, and we'd use them again for leasing if the need comes up.

We have been looking for a place to rent and found one of their properties on Zillow. we made an…read moreappointment and when we arrived, nobody was there nor did anyone show. We sent messages on Zillow but everything is automated. I called their number but that's automated too, and I wasn't able to get through. Waste of a drive through rush hour traffic. If you value communication, you won't get it here.

I've been a tenant in one of AllView's properties for around three years, and the property managers…read moreand landlords, Mark & Andy, and Michelle & Marshall, have been wonderful. Their response times to maintenance requests and overall customer service have always been excellent. After several stable years, we recently experienced a number of condo issues following the rainy season. Every issue was handled compassionately and as promptly as possible. After submitting multiple maintenance requests (right before the end of business hours), we were contacted the same day and again the following day to schedule repairs. Since then, they've arranged for construction workers to repair a leak in the staircase ceiling, ant control services, a termite inspection for worn wood in our garage, and are currently scheduling the replacement of an outdated dishwasher with a brand-new one. Not only that, but every contractor they've sent for repairs in our condo have been very considerate and professional. When working on our roof, the crew explained the whole process beforehand, sealed off our entire staircase, and answered questions even on their breaks (not to mention they were understanding and warm towards my very confused ESA dog). The ant/pest control worker shared he's personally sprayed the landlord's home in the past, which gave me great peace of mind knowing that AllView only hires people they trust to work on the properties they themselves habituate. The termite inspection was quick and efficient. I appreciated the worker's professionalism as I noticed he immediately covered his shoes with plastic before entering to avoid tracking in mud or chemicals, which was thorough and kind of him. The two property managers who have stood out most during my time here, Andy and Mark, have always maintained clear and consistent communication regarding concerns, scheduling, and next steps, especially now as we move forward with termite treatment in the garage and the dishwasher replacement. I'd also like to add for any prospective renters: although our unit is under rent control, the landlords have always chosen minimal increases rather than the maximum allowed at lease renewal. In other words, these are genuinely good people. If you respect and take care of their property, they will absolutely take care of you.

This is not for WORKING PROFESSIONALS!! You will be…read moremiserable in their properties. NOT SAFE, NOT PROFESSIONAL, AND NOT WORTH THE RISK I truly tried everything to resolve the issues I experienced with this property, but the management company refused to take responsibility for extremely serious safety problems. From the first day, my apartment had plumbing issues and a strong odor. I emailed repeatedly, but no one ever came to inspect. eventually contacted the gas company, and they found an active gas leak coming from the stove--a stove owned and maintained by the complex. I had been unknowingly exposed for weeks. The storage area directly beneath my anartmant apartment was packed floor-to-ceiling with hazardous chemicals, paint buckets, clutter, and materials, which only worsened the smell. Even with photos and written complaints, management did nothing. (Attached pictures) Despite the uninhabitable conditions and their negligence, they kept my deposit and even sent me to collections. I filed a BBB complaint and attempted to work out a solution multiple times, but they refused to act responsibly. I'm now considering small claims court for personal injury related to the prolonged gas exposure. I also want the property owners, Linda and James Reitch, to know how poorly their management company is representing and maintaining their property. I will be forwarding all documentation to their Trustee through proper channels. To make matters worse, the application process was extremely intrusive. I have a high credit score and a stable job, yet they demanded a very high deposit AND required third-party access to my bank account. With such strict requirements before move-in, l expected much better safety, maintenance, and professionalism afterward. Based on my experience, I cannot recommend living in any property managed by this company" Daniel, I am responding with documented facts and dates. I moved in the first week of August. From the start, the bathtub had issues that worsened quickly and became unusable. I submitted a formal work order on August 30, only weeks after moving in. On September 13, I emailed and submitted a work order reporting persistent fumes/odors in the unit. No one was sent to inspect. After continued inaction, I contacted SoCalGas myself on September 25 because the odor persisted. They confirmed and repaired an active gas leak from the stove, which is owned and maintained by the property. While it was fixed the same day once SoCalGas was involved, this occurred only because I escalated it after management failed to respond. Had I not done so, I would have continued to be exposed. I was also charged for a bathroom screen that was missing at move-in. I have the original email and ticket number requesting installation. The ticket was closed without the screen ever being installed, yet your BBB response incorrectly states I owed for it. I raised safety concerns about the garage beneath my unit being used for non-residential purposes. After reporting this, tenants were informed of my complaint, which led to hostility and caused me to feel unsafe. I did not leave "simply to break a lease." I vacated due to unresolved habitability and safety issues after repeated attempts to resolve them in good faith. All of this is documented through emails, work orders, third-party findings, and video evidence. I stand by my review.

I recently retired and wanted to sell my home quickly so I could move out of state. I even…read moreconsidered E-buyers but Jordan Bennett convinced me that he and his team can sell my house very quickly and for a better price. Within 3 weeks of signing up with Jordan, I was able to have my first open house weekend and received multiple offers and sold my house far above my asking price. Jorden and his team helped me price my home correctly, make the appropriate repairs and decorate it to command the best price for my home. Jordan and his team are great and I highly recommend them.

Jordan and his team did a great job at meeting our needs and communicating clearly thru every step…read moreof our buying and selling process. They were receptive to our ideas and needs, and their knowledge and expertise helped guide us to reach the goals we wanted in the smartest ways. They handled every step of the selling process, and were able to sell the house in 1 week 15K above asking price. Would totally use them again.

Our HOA has dealt with a few property management companies in the 31 years of living in the "Alta…read moreFinisterra" AKA "Finisterra on the Green" condo's but La Perla Property Management I have to say is the best. Yamy and her staff go to great lengths to keep our board of directors on track as well as dealing with the numerous issues and problems of an aging community. Built back in 1980, some 41 years ago, we've had our fair share of roof leaks, water pipes leaking, landscape issues, pool problems, and street repairs. All of which can be overwhelming for any board of directors and property management company to deal with. That being said I thank La Perla PM for sticking with us and look forward to their continued help in managing our beautiful community. Thanks to Yamy and her staff... Sincerely, David M.

As a homeowner, my experience with this management company has been disappointing…read more When I requested a copy of the HOA's current pool maintenance contract, I was told that no one has a copy because it has automatically renewed for many years. I was also told that the management company would not contact the vendor to obtain a copy. As a homeowner paying monthly HOA assessments, I believe it is reasonable to expect the Association or its management company to maintain--or at least be able to obtain--the contracts governing services funded by homeowners. Without access to the agreement, it is difficult to understand the scope of services being provided or how vendor performance is being evaluated. Transparency and accountability are important when managing homeowner funds. I hope the Association and its management company improve their recordkeeping and communication with homeowners.