New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

We recently had a plumbing emergency at our home in Kingwood when water began leaking out of our…read moredownstairs toilet and creating a large puddle on the floor. This is an issue we've dealt with on and off over the years due to a recurring clog in the line, so we've had plumbers come out before to clear it. Because this was urgent, my husband called the Kingwood office of Roto-Rooter since they were the closest location to us. The technicians came out and attempted to clear the clog but said they couldn't get it. They then told us they ran a camera through the line and claimed our pipe was broken. We were then given an estimate of around $13,000 to repair the pipe. On top of that, we were charged over $400 essentially just for the visit and the diagnosis. At the time, we trusted what they told us. But later my husband started thinking about the appointment and realized something important: we were never shown the camera footage of this supposed broken pipe. He called the office afterward to ask about the footage and was told that they usually don't show customers the camera during the inspection and that the footage is typically sent later. But that raises an obvious concern: How would we even know if the footage sent later is actually from our home if we were never shown it during the inspection? Because of this, my husband decided to get a second opinion from another plumbing company. When the second company came out, they immediately ran their camera and invited us outside to watch the live camera feed with them while they inspected the line. What they showed us was very clear. Our pipe was NOT broken. Instead, the line simply has a belly/bend in the pipe, which we had been told about years ago and which can contribute to clogs. They were also able to successfully clear the clog during that same visit. So in our situation: * We were told we needed a $13,000 repair for a broken pipe * We were charged over $400 for that diagnosis * We were never shown the camera footage during the inspection * Another company showed us the live camera feed and confirmed the pipe was not broken * The actual problem -- the clog -- was cleared without a $13,000 repair As homeowners, we rely on professionals to provide honest and transparent information, especially during stressful emergencies. Being told we needed a major $13,000 repair that turned out not to be true is extremely concerning. What concerned us the most The biggest issue for us was the lack of transparency. If a company is diagnosing a broken pipe using a camera inspection, customers should be able to see the footage at the time of the inspection. Advice for other homeowners Before agreeing to any major sewer repair, make sure to ask: * Can I see the live camera footage of the problem? * Can you point out exactly where the pipe is broken? * Can I receive the footage before agreeing to the repair? If we had not gotten a second opinion, we could have easily moved forward with a $13,000 repair that wasn't actually needed. We would appreciate someone from management at Roto-Rooter reviewing this situation and contacting us regarding the $400+ we paid for a diagnosis that turned out to be incorrect.

My water heater suddenly stopped running and unfortunately I couldn't figure out how to restart it…read moreso I called Rotor-Rooter. They were able to respond fairly quick and took a total of about 10 minutes to turn on my water heater. The problem was THEY CHARGED ME $298.00 to do so! I found out that the water heater has a breaker that needed to be reset. My ignorance of this ended up being very costly; however, the fact that Rotor-Rooter took advantage of this is completely unethical and it shows that they are more than willing to put their profit making before their customer service. The technician that helped us was very nice but his company's policy is outrageous. I would understand paying a fair service call price, but $298.00 for a job that took only 10 minutes!!! Don't used these crooks!!!

If i could give them ZERO and under I would! Stay clear and remember you have been warned!!! They…read morehave been stretching our ac system for a month, screwed it up pretty good, had no idea whatbthey were doing, 4 differnt tchnicians came out, zero knowkedge, one even came with nomtools axceptvfor a screw dricer! Just kept on postponing and postponing till the culmination toda, when they never even showed up!!!! SHAME, SHAME SHAME!!!! Firsttime ever writing a review but could not hold back....

Absolutely the worst! My wife made an appointment through their office...receptionist knew…read moreabsolutely nothing about the appointment process. Phone call echoes as if you were in a barrell....must have been a speaker phone?? The plumber's assistant had to call to make the appointment. Insisted that I text him and keep him informed if my schedule changes as he didn't want to show up and find us not at home. Assured him I would. Then, he forgot to add it to his schedule and never showed up. Never answered my numerous texts. Highly unprofessional. Would recommend you try anyone else.

Kudos to Cole, Adam, and Chance!!! Professional and very…read morepolite. This team of guys did the very best and prompt work. I am totally impressed with the job well done. Secondly, The Drywall Texas Company completed the drywall and paint touchups fabulously!! Eric and His wife Caroline, were amazing. You could come in to my house and never know how many cut holes there were. No evidense. and the paint matched perfectly. Thanks GUYS!

Make old pipes and trickling faucets a thing of the past, and look no further than Repipe Solutions…read morefor re-plumbing your home. They came highly recommended by my realtor, and I am extremely pleased with the outcome. It took a 3 man crew 1.5 days from start to finish. More importantly, Repipe Solutions included repairing the drywall as part of the contract. Don't be fooled by competitors who say they are experts in the industry. It's best to call Repipe Solutions to get the complete job done right which includes drywall repair. What you get with Repipe Solutions is professional installation, courteous staff, a crews who genuinely care about you and your home, and a company who really is an expert in the field. When you call, ask for Cowboy and tell them Eric sent you!

Awesome service!! Zach (tech) spent over 6 hours taking toilets (3) apart, snaking the drain (in 2…read morelocations) all the way to the city line and running a camera to the city line as well. During this process another tech brought a bigger machine - afterhours. Then he correctly diagnosed the problem - the city line was plugged. Zach talked to the city dispatcher (Saturday @ 8 pm) and then left. Was stunned the bill was reduced to $100 (afterhours callout fee), Zach said "We didn't fix it you don't pay" Was shocked when a Huntsville Public Works truck showed up 2 hours later (10 pm on Saturday) and used 750 psi to unclog the sewer line. Customer for life (as well as my neighbors who were affected too) and special thanks to Zach

Everything. Excellent work, quick and efficient. Would use again and again. Well valued.read more

Easy to work with. I had them install a kitchen faucet for me. They showed up on time and did the…read morework at the price quoted! Affordable and I will be calling them again in the near future for my local plumbing needs.

I was happy with Long's. We had a clogged line that linked to the AC drainage. He was one of three…read morequotes I got and was the only one that did not try to scare me with what ''might' be wrong. He was on-time, straightforward, and the suggested solution worked. He also had parts on his truck, and what he did not have he got immediately and returned.

I found this company through my home warranty company. Therefore I am familiar with their work on…read moreleaks an other repairs. Sadly when it came to my water heater my home warranty left me up creek due to former owners not installing my water heater to code. They worked with me on price (still was expensive job) as I did call 4 other plumbers for quotes and their thoughts on my unique situation. I will say it took me time to come up with the funds to pay them. Yes they offered financing but I personally did not want to finance anything else. Scheduling was easy and they came in full force to my house which made it go faster (still an all day job). The crew was friendly, polite, works very well with each other and respectful of my home inside and outside. I will be call them again for any of my plumbing needs.

I recently had IDG Plumbing and Air service a Rheem water heater warranty claim. I was very…read moresatisfied with their work. Scheduling an appointment was extremely easy. Susan reached out to me by phone and text, she was polite and accommodating, finding a convenient time for me despite my busy schedule. When the plumber, Nasko arrived, he was punctual and well-prepared. He quickly assessed the problems and explained the necessary repairs in a clear and understandable manner. I needed additional parts before he could do the repair so I rescheduled with IDG. When the new parts came in I contacted them after hours but got a return call immediately and was scheduled for the next day. Nasko came out again and got everything installed and fixed properly. Overall, I highly recommend IDG Plumbing and Air to anyone in need of plumbing repairs or maintenance.

John did a great job and was very friendly…read more He replaced my shower cartridge which was leaking after only 3 years. Price wise, he was in line with other competition.

Before scheduling an appointment with John, I explained and sent a video of dripping faucet. John…read morecame and estimated $400 for a bathtub faucet cartridge change. I declined it, because it's too expensive then he demanded $150 trip charge. We settled on $100. He asked to zelle him right away. And 10 min later texted again for payment. So paid him $100 for 5 minutes visit Response to the comment: John, yes you said $400 for cartridge change while looking at the bathtub faucet. I asked if you could do some work (fix the backflow preventer or sprinkler valve), so the trip charge could go towards some work, but you refused it and DEMANDED $150. Also, I sent a detailed messages with photos about the issues before your trip.