I found this company through my home warranty company. Therefore I am familiar with their work on leaks an other repairs. Sadly when it came to my water heater my home warranty left me up creek due to former owners not installing my water heater to code. They worked with me on price (still was expensive job) as I did call 4 other plumbers for quotes and their thoughts on my unique situation. I will say it took me time to come up with the funds to pay them. Yes they offered financing but I personally did not want to finance anything else. Scheduling was easy and they came in full force to my house which made it go faster (still an all day job). The crew was friendly, polite, works very well with each other and respectful of my home inside and outside. I will be call them again for any of my plumbing needs. read more

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I recently had IDG Plumbing and Air service a Rheem water heater warranty claim. I was very satisfied with their work. Scheduling an appointment was extremely easy. Susan reached out to me by phone and text, she was polite and accommodating, finding a convenient time for me despite my busy schedule. When the plumber, Nasko arrived, he was punctual and well-prepared. He quickly assessed the problems and explained the necessary repairs in a clear and understandable manner. I needed additional parts before he could do the repair so I rescheduled with IDG. When the new parts came in I contacted them after hours but got a return call immediately and was scheduled for the next day. Nasko came out again and got everything installed and fixed properly. Overall, I highly recommend IDG Plumbing and Air to anyone in need of plumbing repairs or maintenance. read more

I had a new Rheem tankless water heater installed on Feb. 24th, 2024. when water was turned on, It started leaking. So I stopped my plumber at that point. Exhaust vent was not installed as I did not know if I have to return the unit to Rheem or not. I called Rheem's technical service on Feb 26, 2024. They assigned it to IGD Plumbing for repairing the unit. IGD tech came out and had "Home Depot" signage on the vehicle. This gentleman could not even speak or understand english well. He was not a licensed plumber and had no license # painted on the vehicle as required by Texas licensing laws or had in his possession. I do not understand whether he worked for Home Depot or for IGD Plumbing, or if he was moonlighting with IGD. He went into attic, spent 30 seconds in the attic and came out. He set in his vehicle and spent a 1/2 hour talking to some one and reported that "INSTALLATION WAS INCOMPLETE AND SO IT VOIDED THE WARRANTY". It did not make any sense to have installation completed with a leaking unit and pay my plumber full installation fee for a leaking unit. I called IGD Plumbing and the lady told me the same stupid thing that the since the installation was not complete, the water heater has no factory warranty. What an idiot!!! These guys are crooks and con artists. Beware of hiring them. read more

BUYER BEWARE. TOTAL SCAMMERS DO NOT DO BUSINESS WITH THEM. Home warranty company sent them out. A plumber who was not licensed to work on my type of home showed up. He started working and when I found out he was not qualified to perform the work I asked if he was legally allowed to complete this work. He did not answer the question. I asked to speak to the master plumber he answers to. The master plumber refused to talk to me. At this point they still haven't answered the question at this point if they can legally work on this house. The plumber then refused to answer my question or complete work, and without completing the job or refunding my money decided to leave my house. They were completely unprofessional, did not perform the work, were not qualified, and eventually scammed me. read more

I had a hot water installed by IGD in 10/2019 today I noticed a drip coming from the connection from the PC to copper connection on the water supply line. After several phone calls I got a voice mail from IGD. The don't have a opening for 5 days and it will cost a $59 service fee on something that their employee did incorrectly. IGD employee did not do their job correctly causing corrosion and a leak but I need to pay them again and wait 5 days and hope the corroded connection doesn't fail before they make it out to fix their mistake. If you want a plumber that knows what they are doing in the area try Tony's Plumbing 832.890.8449 and they will do it right the first time and you they will be there in less than 24 hours. read more

Peter came to fix the leak under bathroom sink.He took pictures and showed me the problem. He fixed the leak and happy with his service. Recommend this company, they responded within 2 days. read more

Don't use them! I would give zero stars if I could. Came out for very simple leak under sink. Said he had to order parts and American home shield won't pay for Koehler parts. But that's not true. We had same repair done on same subj a year ago and AHS did pay for parts. They said "ok we will do it" which was strange cuz they just said they couldn't. Then proceeded to close the WO with warranty company, took our money and never came back to do repair. Horrible communication. They have several numbers listed most of which are disconnected or don't have voicemails set up. Very dodgy conpany. Avoid this company unless you want grey hair! read more

Had very bad experience. Would not recommend. Worked with many other service vendors. Never had this kind of bad experience. The Customer Servive Manager was awful, literally shouting on the call. Should have not engaged this service vendor at all. read more

Had numerous issues IGD Plumbing office and contractors with their lack of knowledge and etc. items are still not fixed. And since the last incident where the contractor came to my house with zero knowledge on what he was there for and I got pissed as I have missed a lot of work due to needing to be home all the time. Well now IGD informed my home warranty that I made RACIAL SLURS to the last contractor. After letting the guy back in I barely spoke with him and I mean barely. And IN NO WAY DID I MAKE ANY RACIAL SLURS!!!!! This world has a lot of real incidents regarding racial slurs and attacks and for IGD to slanderously state that I made racial slurs is extremely horrible. How can people just throw out this statement because someone got mad?? This is so upsetting and I mean really upsetting and no one cares. Not one person. I can keep going on without hot water but I be damned if I am going to be accused of make racial comments. Shame on you IGD and it's staff (you know who you are) shame on you!!! read more

DO NOT USE THIS COMPANY! Tyler came out to repair a seal on toilet but started explaining how I needed to replace the flange. HE SAYS THE HOME WARRANTY WILL. OT PAY FOR IT THAT I needed to pay for it. Then explained water will get under the tile to the wood floor...THE FLOOR UNDER THE TILE IS CONCRETE SO THAT CONVERSATION DOES NOT APPLY. I recorded the conversation and took picture of the flange and seal before the so called repair. I knew the flange was worn and yes the Home Warranty will pay for because I called before he arrived. After he replaced the seal, the water leak each time commode flush so I called again. He came out and said the screws on base of toilet needed to be replaced. Tyler screwed them so tight he broke the screw thereby the flange. I called again today and wanted to use a repair kit which is crazy...you've broken the flange not replace but piece it back together......Tyler thought he could use all the terminology to make confident he knew what he was doing...FAR FROM IT! On top of that he walked through water to get into my home without any protective covers on his feet. I laid down towels to avoid having the carpet cleaned again. He told he did not have a flange on his truck to replace it...WHAT COMPANY DOES NOT THE SUPPLY FOR THEIR PLUM ING BUSINESS! read more

IGD was my contractor through HWA claim. Plumber came out to look at 2 toilets that were constantly running. He replaced the inside mechanisms and now they are all fixed! Glad they were the ones chosen to compete and fix the issue. I will request them again if another plumbing issue occurs. read more

This business contracts with my home repair insurance company. My insurance company assigned them the job of repairing my garbage disposal. The woman called me to set up the appointment and told me they could come on a Tuesday and the timeframe would be between 9a-1p. I explained to her I had a dr appointment and could only agree to that timeframe if it's the morning. She told me I'd be the 1st house they go to. So most people would think that means they'd be there @ 9 or 9:30am. Almost 11am and still no sign of them. I call them and no response. I reached out o my insurance company and they were able to make contact. They told me that IGD said they told me between 10-2. She also made no mention of telling me I'm the 1st house to service. I told my insurance company to cancel and give me another provider. This was at 11:30am. I get a call from IGD plumber @ 2:08pm saying he's outside my house. I told him I canceled and his company should have told him that. Bad company. No follow through and very poor communication. They honestly seem like they just tell you anything to get your business. Seems very overbooked. read more

Selected IGD as servicer for American Home Shield warrantee. Didn't anticipate a great experience because prior issues were very problematic. However, our technician was awesome! Chris Corbett was great professional, diagnosed the problem quickly, and solved completely. No messing around. I will go back even outside if warrantee install. read more