Had a root canal done. The staff were all phenomenal. Ive had one done in the past elsewhere and it…read morewas a night and day difference. These guys were great, even the atmosphere, chair, 'movie glasses'. Id happily use them again.

Customer service is trash and they play with peoples money. They wanted a copy of my credit card to…read morekeep on file and refused to bill my insurance. my insurance covers 80% of my dental procedures. They wanted over 50% of the initial procedure cost up front. They couldn't get me in as an emergency patient for two weeks. and they advertise that they're the cheapest in town. That's a lie. I took my business elsewhere and was only charged 25% of that :) 0/10 do i recommend this "office"

I really don't understand the negative reviews, especially the ones suggesting that they aim to…read moreprice gouge customers. My son broke off half of a front tooth at school, so I was referred to take him to see Dr. Paxton. It was her day off, and she still came in to look at him. She applied a material to keep his tooth safe to see whether it truly needed a root canal or not - she did NOT pressure for a root canal, and she didn't even charge me for applying the bonding material. I did have to pay a $100 consult fee, but it is understandable since this was a separate appointment than the dentist he had seen prior. She was excellent at calming his fears, which says a lot if you knew my son. We just saw her this morning, and it was decided that my son does not need a root canal. We weren't charged for this follow-up visit. All in all, we had a very pleasant experience, and I definitely recommend. Everyone was very friendly, and the office was exceptionally clean.

I was referred to this endodontist by my dentist and paid $375 for the consultation and X-rays. My…read morebiggest issue is that I was not informed before the appointment that the office does not offer any financing options for treatment. Had I known this beforehand, I likely would have chosen a different provider. Since endodontic procedures can cost thousands of dollars, I assumed financing would be available, as it is offered by many dental and specialty offices. After learning there were no financing options, I expressed my frustration because I felt I had wasted both my time and my mother's money on a consultation that would not lead to treatment. When I brought up my concern, I was told the information was in the paperwork I signed. In the fine print. While that may be true, I believe something as important as payment and financing options should be communicated clearly before patients spend hundreds of dollars on an evaluation. The interaction left me feeling dismissed rather than understood. My purpose in sharing this review is to encourage the office to be more transparent about financing policies upfront so patients can make informed decisions before committing to the cost of a consultation.

A very positive experience - everyone was friendly and efficient. The doc explained everything…read moreabout the procedure and it was painless. I almost fell asleep in the chair.

Unfortunately my daughter is having some trouble with a tooth and her pediatric dentist referred us…read moreto Dr. Kutuza for evaluation and for possible dental work. The staff was very friendly, they got us in the office very quickly, and Dr. Kutuza himself was super nice. His manner and treatment of my 7 year old was better than any pediatric dentist or pediatrician I've ever seen! She really liked him as he was incredibly friendly, explained everything he was doing, and actually made her feel like she was part of her dental care plan. Dr. Kutuza ended up recommending a different route of treatment that he didn't perform but that would be better for my daughter in the long run which I was very impressed with. If we had need of an endodontist again I would absolutely make the drive to his office.

Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

I'm a stroke survivor with slur/speech issues and I went in for just a cleaning (which is covered…read moreby my insurance). They were very pushy and kept wanting me to a deep cleaning with xrays (keep in mind I have had several X-rays with no actual exam by dentist with them in the past). Deep cleaning requires extra out of pocket costs. After the 3rd or 4th time of them trying to get me to do deep cleaning, I walked out. They then proceeded to call the police who then showed up to my house to give me a breathalyzer. Of course I passed the test and the officers apologized. How is it that you can "smell" alcohol on a person through a glass with a small slit at bottom? Please review other low star reviews for this company... they are known for pushy/sketchy sales tactics and likely insurance fraud----BEWARE!!

Awesome experience at Dentistry at the Lake, super impressed with the level of care and comfort…read moreprovided by their team. Highly recommend to anyone!

Dr P is an expert in all facets of dentistry! I've been…read moregoing to him for years and wouldn't think to go anywhere else! I trust him immensely ! If you are looking end your search at Dr Palmieri's!

Moving to a new area always carries with it the dreaded need to find new health care professionals…read more Dr. Palmieri was near me so I decided to try him 3 years ago. He is still my dentist today! The exams are thorough and professional. Danielle, his dental hygienist, does very thorough, yet painless cleanings. His dental assistant, Lisa, always makes you feel relaxed and comfortable. Kim works with you to find the most economical ways to cover any dental treatments through your insurance. All staff members are friendly and welcoming. I highly recommend them as a progressive dental practice with advanced technology and a wonderful staff.

Dreading my root canal, I can say that Dr Gell and all of his staff were caring and took the time…read moreto explain every aspect of my procedure . I've had a few root canals and this was "Best root canal ever". The office staff also made sure I understood billing and payment . Along with pre procedure contact and recovery follow up. Thank you for making me feel like I was the only patient in the office. Linda Dean

Dr. Watts is awesome. She was perfect with my eight year old and he was actually looking forward to…read morecoming back! Highly recommended for all of your root canal needs.