We have been with Oregon Community Bank (now One Community Bank) since we moved to the area in…read more2007. We have always found the staff friendly, helpful, and accurate in our transactions.

Stick with bigger banks. Staff is rude and they cannot handle basic accounting principles. If you…read moreneed to research previous activity they cannot tell you historical balances. The high schoolers they hire can barely add and subtract, and give you a blank stare when you ask any question that involves basic math. The older staff uses calculators instead of real software which leads to a lot of human error. My understanding is they use spreadsheets for updating accounts each day instead of advanced software like bigger banks use. Stick with bigger banks. If you question them about your account even in a nice way they snap at customers and accuse the customer of being wrong. Run away from this bank. They do a lot of manual entry instead of using software and their mobile app....lousy and inefficient. Customer service is awful. The bankers they hire cannot handle accounting questions. And no one knows how to transfer a phone call without you being dropped about ten times. I am concerned about their attitudes and manual accounting practices. Also at issue is their hours. There is not a 24/7 line to call if you have account questions. The only number you can call after hours is if your card is lost or stolen. So if you have pressing questions and it is after hours you are out of luck. Go to a bigger bank. Real banks use state of the art software and can research any dollar amount for anytime. OCB is the worst bank you can try. The staff is unqualified in basic accounting.

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

Ever since i got my debit card maybe a year ago, its been blocked maybe over 30 times. Its really…read moreirritating when i have to call over and over asking to unblock my card. Would not recommend.

I have to sat that the customer service here is good I just have to wait a little while but after…read moresome time my issue got somewhat resolved it's not one of those things that really can't be resolved but she took her time and did her best... no line on a Friday

I've been trying to call, all I get is a call center. Anyone know a direct number? So frustratingread more

The staff is so friendly. They know who I am when I come in. Even though it is a national bank, it…read morefeels like I'm walking in to a community branch.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

1st they suddenly start charging fees on an account I've had over 20 years. I opened the account…read morebecause it was free, because I get social security. 2nd they let a suspicious charge go thru. Despite charging me a fee for protection against this. Then on top of all that, they charge me 2 fees of $30.00 for overdrafts because of a fraudulent charge THEY allowed thru. What am I paying the $6.95 a month for? They also charge $25.00 for a safety deposit key I could make with a Drexel & a file at home. Ridiculous. I could have kept the box for another year for $25.00. But I would rather just be done with them! I deposit box is empty now. My checking is being moved. The only thing I will have there now is my loan. And that's only because of the interest rate. The loan agent I worked with was great.

From the owner: Bank of Brodhead is celebrating over 120 years of service. Our bank offers service to individual,…read moreagricultural and commercial customers. We have all the resources and online services as the larger banks but at a home town bank. Please come by and see how we can help you!