I've been coming to this Walgreens for 2 years and there has never been a time that the employees…read moreweren't rude and unhygienic. They have no customer service skills and there is NEVER anyone on the register to check you out. It seems grossly understaffed. I have to go hunt someone down to help me pay every single time. This location should be a concern to Walgreens Corp.

Waited around for like 25 minutes just to pick up some photos and I was checked on her by two very…read morenice ladies who told me that they page the person to the photo counter and that she would be with me shortly. I mean it's a store I get it you're Busy no problem I can wait my turn. When the person that they were paging finally came to the photo counter there was a line behind me and instead of greeting me or even saying how can I help you all she said is what do you want. I was thinking to myself OK rude but I'm sure she didn't mean it like that and then the phone was ringing the lady picked it up and said that they were too busy to do curbside pick up and then hung up the phone and continue to say that she's definitely not doing that and they can get out of their car and come get it. Maybe she was having a bad day maybe she was frustrated but I feel like there's a better way to treat people around you.

Horrible photo center . Do not go here for your photo needs . I've been loyal to Walgreens for ALL…read moremy photo gifts. Now will go to CVS . Truly had such an emotional experience , and was treated l unprofessionally for merely trying to buy sentimental gifts .

Still on my quest for store brand multi-vitamins so I stopped in here which was only a few miles…read morefrom another location. This store had more stock than other locations I've been to, but sadly, no Walgreen's brand multi-vitamins

I've been a customer for 5+ year's and I can honestly say…read morethat this is the BEST Pharmacy I've ever encountered! The staff is more like a family... A family that has values, respect, love and totally cares about they're customes health! This kind of service you will NEVER receive from big name pharmaceutical companies. Thank you ALL for your unconditional love, great customer service and caring hearts. You are truly an asset to the community!!! God's continued blessings to you all.

Right next to my daughters pediatrician with seconds went in asked me for my last name and said…read morewould be ready in ten minutes while waited looked at products and very convenient and reasonable pricing for everything thank you! Will be my preferred one from Now on. Thanks again!

My usual pharmacy is in North Richland Hills, but they didn't have a particular medicine and said…read morethey'd order it. I looked online and found this CVS, which just happened to have it in stock. And this location is on my way home from work. Winner winner! I walked right in with no waiting. There wer two people working the pharmacy, and one was covering the drive-thru window. The pharmacist helped me right away. Friendly people. Clean environment. Fast service. Good location right on Main. I may use them again if I ever get another prescription.

No customer service, very rude and unprofessional after I told them I didn't appreciate the…read morepharmacist being rude to me she refused to fill my sons prescription who is very ill. She refused to give me her name and laughed at me.

TX person was very rude. Told me the diabetic test straps required a prescription and refused to…read moregive me pharmacist name

Ordered funeral cards for my father's service this weekend. Went inside to pick up the printed…read morecards and walked to the photo desk. I waited a few minutes no one came I walked over the cashier and said excuse could you page someone to photos. She snapped back you're going have to wait it's just me and you'll have to give me some time. She has one person she was helping check out. Did she finish that person and tell the other people that got in line after I asked for assistance that she would need a minute to go help me. No. Amazingly there was another employee and she walked up surprised to see me standing there and asked if I needed help. She put her things down and took my name got my FUNERAL cards and checked me out. Took a total of 3 minutes. I walked out past the cashier who never attempted to assist and said the service was terrible to which she replied have a nice day! Way to go Walgreens hiring passive aggressive employees that treat the customers rudely because you aren't staffed properly. Don't go here with any sensitive material to pick up. You won't be treated well.

I wouldn't give them a 1 star! I've been on the phone for over a hour trying to speak to a…read morepharmacist. When I did the person was so rude and was to busy to listen to the questions I had. "I'm the only one here". well why are you even there??? Looking for another pharmacy.

If I could give 0 stars I would. I used to love this pharmacy but lately they have gone downhill…read more The pharmacy staff has to hate their jobs. They refused to counsel me, they refused to inform me of why my medications were not covered, and tried to refuse me the medications that were covered. The manager Mary is HORRIBLE. She is immature and snarky, as are some of the other girls there. Being in customer service means people will be upset and need explanations, they don't understand that. Instead they engage in back and forth with customers and try to insult them. They should all be fired.

Pharmacy sucks!! Your on hold for hours no one answers the call just go somewhere else please!!!read more

Photo Department staff is always nice and helpful. Will definitely be my go to for Picture printing.read more

Great little pharmacy. Helpful, friendly and fast. They will mail out or deliver if you live…read morenearby. Also an amazing gift shop inside as well. Never had a bad experience here.

The folks here at Randol Mill Pharmacy are absolutely the best. Helped me with questions,…read moreexplained things to me, and I greatly appreciate that. Very kind staff members!! Thank ya'll - Amy

Pharmacy Staff is very rude and treat you as though they are bothered by your questions. Takes over…read morefive hours to receive pain medication prescriptions allowing meds from surgery to wear off and it's still not ready. Very argumentive with customers, especially their younger staff ​members. I have used Walgreens for over 30 years and will be switching to another Pharmacy altogether!

Absolutely the WORST pharmacy I have ever encountered in my entire LIFE! Not worst Walgreen's…read morepharmacy but worst pharmacy EVER! And I am in my early 60s. One individual who is NOT a pharmacist bullies all the clients and most likely bullies the other pharmacists/pharmacy staff. This individual is rude, unprofessional, and unethical. The store manager is overwhelmed by shop lifters and my impression is that the man is doing the best he can. Nevertheless, this one person is totally out of control, no one is controlling HER. Her behavior is violating several standards of conduct for professional pharmacy staff. Among other things, she introduces politics into her communications with clients, she disparages health care information disseminated by credible national news outlets, and she retaliates against clients who pursue the options legally available to them in order to file complaints with Walgreen's management. She told an outright lie to me April 15 2026; said on the phone to me that my prescription would be ready in an hour and a half. When my friend arrived in person to pick it up, she refused to give him the prescription (which I already paid for) because it was "mail order." I have the Walgreen's app; there was nothing on the app to indicate that my prescription was "mail order" and my doctor told me specifically that they called in the script to Walgreen's pharmacy at Ballpark Way, Arlington, TX. At this point, she is pushing the envelope of practicing medicine without a license by denying me a prescription that I have needed since March 29 (this is April 16) for a serious infection. I contacted my doc's staff about this situation at app 11:30 pm last night; very nice representative told me that she had "notes" about this situation and from what she said, it seems to me that this pharmacy tech has LIED to my doc/her staff and said that I have picked up this prescription 3 times when in fact I NEVER was allowed access to this prescription that I have needed since March 29. The prescription was mysteriously "put back on the shelf" 3 times, no explanation. I have called the pharmacy, I have called my doc/her staff multiple times, I have followed my doc's orders to contact the pharmacy. Most recently, I contacted Walgreen's pharmacy at Ballpark Way in Arlington on April 14 early evening, got their "bot" which said that there was NO information for ANY prescription in my name when I requested the option, "Status of Prescription." Then when I called my doc's staff again, they told me the pharmacy refused to issue my prescription without me calling. Fine, although I had called on April 14 and the bot said "nothing in status" when I chose the option "status of prescription." Then, as I stated above, I called the pharmacy around 5/5:30 pm April 15, 2026, and this rude/unprofessional tech answered (although I called from another phone number not associated with my name). This unprofessional tech asked me very rudely "What's your name?" and I said my name, and this person said "Your prescription will be ready in an hour and a half." I answered, "Really? [because I have been trying repeatedly to obtain this prescription since March 29]. You know I'm just going to report you to the Texas Pharmacy Board" (and that's my next step because I did file a complaint years ago with the TX Pharmacy Board which they took very seriously, sending me a letter letting me know that the TPB had reprimanded this other pharmacist). I don't know if this pharmacy tech thinks she is "exempt" from any disciplinary action because she's a tech and not a pharmacist but that's not how the system works to the best of my knowledge. However, if it turns out that because she is a tech, she is somehow "exempt' from the professional standards that all Texas pharmacists are held to, then I will pursue this with Walgreen's upper management. I really don't know how this individual has gotten way with this kind of totally rude, unprofessional, and unethical behavior this long, and I have been dealing with her since late 2024. In a separate issue that involved another medication and another doctor, I was simply lied to by this same individual, with her stating that she had not received authorization from my doctor when indeed the pharamacy HAD received authorization, which I can prove with written documentation from my doctor's staff. In this separate incident, I was told over the phone by this rude/unprofessional individual AND by one of the pharamacists, "We don't have to deal with YOU any longer!" Yes, by law, they do have to "deal with me" as long as I have a valid prescription from a doctor and it has been correctly called into the pharmacy. I am changing pharmacies under the advice of my doctor, but I fully intend to file a complaint with the Texas Pharmacy Board, stating many of the same points I am including in this Yelp Review.