Very friendly customer service! I was able to show them my design idea and they took it from there!…read moreI made a "Baby on Board" running shirt (originally for the Boston Marathon, but with the COVID-19 race postponement I ended up running it locally in Cleveland). Had many encouraging cheers! The shirt washes fine and is now one of my favorite pregnancy work out shirts ( : Will definitely come here again for any other shirt design projects!! Thank you Big Frog.

I see that your business has a 5-star rating and I'm truly sorry that my experience will bring your…read moretop-notch rating down. The designer, Cathy, was great - although the Monday promise date stretched to Wednesday, no biggie. The sole reason this 1-star rating is being assessed to your business rests squarely on the shoulders of the young woman who took care of me today when I picked up my custom order. She handed me a bag with the two t-shirts I ordered inside and stated that I could open the bag & check them out if I wanted. I told her I trusted my order was fine and then I exited the store. My husband was waiting for me at our car, so I decided to show him his new shirt. I held up his shirt and noticed a dark smudge line on the front of the shirt. My shirt had a much smaller, barely noticeable spot on it, but nonetheless, a spot. I decided to take the shirts back in and address what I thought was black ink on our bright orange shirts (other than the customization). The same woman took a look at the shirts and acknowledged the marks, but said she felt it wasn't ink - just dirt from the press. She showed the shirts to a co-worker who seconded that assessment and they both agreed that the first woman would try to eliminate the marks. After a few minutes the woman came out from the back and said that she used hand soap and water and got out most of the mark and that it was barely visible. When I pointed out that it was indeed visible, she said that all I had to do was wash the shirt and "it will probably come out. I just washed it and you can't even see it." I asked if she would be open to taking a discount on our $30 t's and I acknowledged that, yeah, it MIGHT come out but I was expecting a shirt that didn't need washing first. I compared this shift of possession to getting a new car with a flat tire and being told that you could fill the tire up at the nearest gas station. (BIG stretch, I know, but hey, that's all I had.) Then I quoted the shop's #1 rule: The customer is always right. At that point she rolled her eyes, pushed the t-shirts onto the table and said, "Fine. I can get a manager if you want." as she walked away from where we were standing. I said yes, but without the attitude please. She didn't even make it all the way around the corner to the back before she loudly complained, "THIS LADY OUT HERE WANTS A DISCOUNT..." At that point I picked up my $63 worth of custom shirts and walked out of the store. I decided that if this is what is allowed as 'customer service' it couldn't be worth my time even with a manager. I will not be back, which is a shame because I think this is a woman-owned business and I'm all about patronizing sisters in business. Good luck.