I needed the salesperson "Camael" to resubmit my bill to Medicare. He was rather rude. Saying :he already did now I'm asking him to do the same thing again?" I said I thought you wouldn't mind due to the fact they haven't received it. Camael: ok I'll send". Just hang up the phone. HOW RUDE???? read more

My go to place when I need any medical devices. Always have what I need and are happy to help. Whether for myself or for my family, we are customers for life. read more

If I could give 10 stars for Lake Surgical & Carmen himself, I would. The above and beyond care and kindness has shown to me has been amazing. I highly recommend them to everyone ! Peggy Rowe read more

On this #ThankYouThursday I'd like to give a Big Thanks to Lake Surgical Supply. In Tough Times like these, people will always show their true qualities. Some will definitely disappoint you, while others will absolutely astound you by going above and beyond. Take for instance Lake Surgical as being a place which has always gone way above any of My expectations. Now during this Covid-19 Pandemic they're even stepping it up another notch to an unbelievable level of helpfulness. If you or a Family member is ever in need of life sustaining medical supplies now or in the future, You gotta give Carmen a call. This place is a straight forward - no nonsense kinda business but you'll find they're incredibly helpful and very knowledgeable here. I Highly Recommend. read more

Lake Surgical Supply - Lake Surgical Supply - Medical Supplies Near Me - Denville, New Jersey

I called to make sure they had what I needed before making the drive, when I arrived they had exact what I needed along with/great customer service. read more

Excellent service provided during sale and follow up. Was able to return the unused home aid device because it did not fit in the bathroom where it was needed. When the second device failed I received excellent support to remedy the situation. I highly recommend Lake Surgical Supply. read more

I am not one to leave a bad review for a small business but I felt it was necessary. I am the owner of a home care business and one of my clients called me crying over her treatment when calling to check on a status on a part for a chair. Someone came to her house about 2 months ago, was supposed to order a part and she never heard back. When my client called to get an update, the owner was very abusive to her. He was wildly inappropriate and she called me in tears looking for advice on what to do. I confirmed her story with my employee who was horrified at how our client was treated. I understand times are hard and mistakes happen but taking it out on your customers is never the answer. read more

I am a physical therapist, who used to recommend this store but I had to stop. Several of my clients complained about how rude the owner was to them. I had one of my clients call me up in tears about the rude way she was treated. I cannot recommend this store. Denville deserves better. read more

I rented a wheel chair after a horrific ankle injury resulting in trauma and emergency surgery. Carmen, the owner was extremely unpleasant and quite honestly, rude. I requested copies of my paid invoices to submit to my insurance company. Unfortunately, I misplaced the I initial batch and requested duplicates. That seemed to be bothersome to him and his remark," I'm not I. the business of bookkeeping and this is an inconvenience to him". read more

I can not easily express in words how invaluable the support from Lake Surgical Supply was for our household to prepare for the return of my wife from a physical rehab facility. All of my questions were answered with exceptional insight, and all of the materials needed were provided in record time. read more

Everyone will need medical equipment at some point for their self or family. Many times the hospital chooses the supply company. When a big company gets involved after being discharged from the hospital it causes confusion at a stressful time. Lake surgical took some of that stress away. Every time my family needed medical equipment Lake Surgical was able to help. The staff is very helpful, they deliver usually the same day. Most of all you are supporting local businesses. read more

As a nurse in the community I sometimes need medical supplies that my company cannot get to me in a timely manner. Lake surgical always comes through and does it with a smile! Great customer service! read more

The owner speaks the lingo and knows what you want, what more could you ask for? For anyone practicing any form of medicine... I would highly recommend. Wide variety of tools from automated to the manual. Although I personally was not looking for home care products the store seemed to have a wide selecion. Go to place for any of my ems out there!!!! read more

I can't say enough positive things about my many experiences at Lake surgical. The most recent had to do with my mom the doctor said she needed an electric chair that could lift her up. I placed a call to Lake surgical and two days later she had the chair. Their service is unbelievable and their staff is so knowledgeable. The Month before that my mom needed to have an adjustment made to her bathroom, I called Lake surgical because I wasn't sure exactly what She needed, they sent someone to check it out first and then made the purchase and installation! Great place! read more

Definitely the place to go for Medical & Surgical supplies north of the Raritan River. Maybe even the State of New Jersey. Carmen the owner and his associates are the best. Knowledgeable. Friendly and best of all, they meet your needs. These guys are second to none. It's like dealing with good family. They seek to meet your needs and they do it with respect and will do everything they can to make sure that you are completely satisfied. I can recommend these guys without hesitation. Whatever your medical supply needs are...check Carmen and his guys out. You won't be disappointed. Wherever you are located. Seeing them will definitely be worth the trip. read more

They are the VERY BEST! I have bought all the medical supplies that my 90 year old Mom has needed here - they are knowledgable on their products and have the best quality and value available. I bought a reclining, comfy lift chair from them which my Mom LOVES. She had to spend 6 weeks in the health center for some medical issues and these guys were willing to drop everything on a Friday afternoon and move her chair over there - otherwise she would have been sitting in a wheelchair as so many others were doing, in total agony. I am forever grateful to them. Please support a local business like this one as they are just terrific and you would not get this service, compassion and understanding and value from anywhere else. Thank you Lake Surgical Supply! read more

As a employee of a small home care business I have brought business many times to Lake Surgical. Until yesterday I've never had a problem. While at my clients house she made a call to them while using speakerphone. She called because an order she placed never arrived and she was just calling for a status update. She was on the phone with the owner and he was rude, nasty, abusive, argumentative, raised his voice for no reason. He told her he is very busy with the pandemic and didn't have time to deal with her. If I hadn't heard with my own ears I wouldn't have believed it. My client never raised her voice, gave him an attitude or said anything inappropriate. I will never bring business to this store again! Amazon here we come!!! We all have bad days BUT.... keep it to yourself! read more

Great place for medical supplies. They really know their stuff. The staff is incredibly knowledgable and friendly, willing to go the extra mile. Fantastic customer service. Couldn't recommend this place more highly. read more

CAUTION. Don't ask for help AFTER the sale. My wife was preparing for knee surgery and decided to shop here. She bought a walker, toilet seat riser and a cane. We were told the cane would be covered by Medicare. It took forever to hear from Medicare. She called the store to find out if it had been submitted and was given a hard time and runaround from the manager. Finally 3 weeks later we heard from Medicare. Coincidence? The cane was NOT covered. After the way she was treated it is not worth the aggravation to call the store again. We will take the loss but next time we're going to Goodale's in Dover. read more

To my new guardian angels! Gentlemen! Thank you! , Thank you!, Thank you! I had a doctors appointment with Morristown Wound Center on Thur, July 26. Most critical that I attend! As I left my house in Hopatcong, the rubber falls off my wheel chair's front wheel!! OMG! Now what? My caregiver threw my chair into the van and off we went! No plan in mind! Then I remembered your Facebook posts and your TV ads! We were on 80E, heading to 287S, and we took a chance! Called you from the road and you said to stop by! Five minutes later, a quick sidestep and we were in downtown Denville! My Son-in-Law took the WC in to your store! Just minutes later, he is bringing it out! I assumed you couldn't help me! But NO! You fixed it in a few minutes! You were able to get the rubber back on the rim! You guys are phenomenal! and you didn't charge! I really owe you men!! Thanks. Made it to my appointment with 5 minutes to spare! God bless you! Edward Borkowski 302 Wills Avenue Stanhope, NJ 07874 973-437-3640 BorkowskiNJ@Gmail.com read more

I love when businesses take the time to actually listen to your situation and genuinely care. I felt very at ease speaking with the staff and it is very helpful when they discuss in detail how they are going to take care of your needs. It was refreshing to witness all the employees assisting me and my grandmother during this ordeal. I can't say enough good things. Thank you so much!!! read more

I never, in over twenty years, have had a bad experience at Lake Surgical. They are always helpful, knowledgeable, kind and sensitive to whatever it might be that you and your family are going thru at the time. Carmen is always ready with a smile and a great sense of good ole New Jersey humor to make you laugh, even in the midst of a family crisis. And, if you just take the time to TALK to him rather than yelling at him and being obnoxious, he is always willing to work with you on the price of really big items (like the lift chair I just purchased for my mom who can't seem to keep her butt from hitting the floor lately lol). I will never go anywhere else for my DME or surgical supplies, and I'd recommend Carmen and his staff to anyone I meet. Grazie e bravo. read more

HORRIBLE!! Rude, arrogant and not helpful at all. They even had an attitude with my 91 year old aunt. I have experienced this type of conduct from all of the staff many times over the last few years. Why do I go back-- because they are the only game in town and I thought I had no choice. Well, I found another local supply store called Goodale in Dover NJ. Much nicer to deal with. I am amazed that Lake Surgical Supply has been in business as long as they have been because they dont know how to treat customers. HORRIBLE!! read more

I have been using Lake Surgical Supply for years. What started out as me using their company for personal reasons turned into my referring them to everyone I know. As the Owner of a local Home Care Company, I cannot say enough about Carmen, Leo and the rest of the staff at Lake! Their customer service is unrivaled and their ability to not only supply such diverse products that can be tedious to find or expensive to acquire, but also do so with such compassion and willingness to go above and beyond to help their customers with additional services like expedient delivery, truly makes them one of the best companies I have had ever the pleasure of utilizing over the years. I know that when I am in need of something, personally or for a Client, Carmen, Leo and everyone else at Lake are always there, eager to help! read more

my mother lives in a retirement center close to this store - and these guys do deliver / set things up there. That's the good news. The bad news: service / attitudes of the personnel here seem to have really slipped in the past year or two. They just don't seem to care anymore. I'm looking for alternatives. read more

Owner is very rude. I bought a brand new wheel chair and it broke in one day. Owner was extremely rude when I returned it. He had an attitude with me the whole time and gave me the cold shoulder. I recommend anyone not to return something. Unless you want an attitude from the owner very poor judgement from this character. read more

From the reviews is it hit or miss with this company. Last year, I rented a hospital bed with bells and whistles and a motorized wheel chair. I do this every year. I gave them my business for 5 or 6 years. Normally, I give them a window to drop off and pick up the equipment for their convenience. This time, they charged me the extra for the convenience time I gave them to drop off and pick up the equipment. There was always something edgy and arrogant about the owner Carmen but for me it was conveniently close and easy, since we rent the same thing every year for a month. When I called about the price difference Carmen gave me an attitude and did not want do anything, BETTER YET, he threatened me that if I would cancel the credit card, he would call all his colleges in the area to tell them not to do business with me. Never, have I experienced this from a store owner before. Lake Surgical Supply and Carmen lost my business. You should not do business with this outfit. There are plenty of honest medical supply stores who are happy to help you without an attitude. read more

I needed to get a hospital bed in short order for a family member. Carmen, the owner, was awesome. Cannot say enough about their level of customer service. Well done! read more

I wish this app had negative stars to give. Just having major surgery and not feeling well at all I went there for my medical supply. The rude person on the phone told me they had what I needed. When I got there 10 minutes later I was told someone just came in and bought all of the item I needed and was suddenly out of stock. The sales person was very annoyed about my indecision about what to buy as a replacement. And then got annoyed at me again because I wanted to use Android pay which they don't have. He was extremely rude I will never go back again. I don't recommend this store to anyone. And you certainly don't want to go there when you don't feel good after surgery. read more

Very fast response and Mark was wonderful and friendly. He showed up in a few hours and put my dads bed together quickly. I decided to move it the next day and he showed up and changed it to a different room. He was great. The company is respectful and quick. read more

I am not someone who spends a lot of time writing reviews but in this case it is warranted. My elderly father has been having medical issues for quite some time and his care at home has been challenging. His mobility is extremely limited and getting him up from a seated position for his care can be very difficult. In thinking through this further we made a decision to invest in a Lift Recliner Chair which we thought might be helpful. Upon his recent stay in a nursing rehab facility I asked the Social Worker for recommendations on suppliers who may be able to help us pick the right chair. I was doing research online and found everything rather confusing. Upon reaching out to the medical suppliers that the facility recommended I found that not one of them sold Lift Chairs and they couldn't provide me with any additional helpful information because it wasn't something they sold. Not their fault, certainly, but I still needed answers. I switched gears and started looking for suppliers within a 15 mile radius which is how I found Lake Surgical Supply. Needless to say, I was impressed. I spoke to Scott at Lake Surgical and not only was he very informative he even went a step further to tell me what I should avoid in a chair as they only increased the cost and weren't effective options (heat, massage, etc). He definitely knew his stuff. This impressed me on many levels, made the selection process easy and made me feel confident that I ultimately made the right choice (and after a few days of use I can tell you that my father would agree!). Delivery was also prompt and hassle free. In reading reviews such as this I can imagine many of you may wonder if this review is real or fake. It's real. Caring for my dad has been tough and anyone who has dealt with eldercare will understand how difficult it is to get reliable answers to the many challenges we face. This is one of those few times where everything worked out well and we got what we needed without issue. Well done Scott and team and you have my highest recommendation and sincere thanks. read more

I had a full left hip replacement in July 2018, and thought I was prepared to recover at home. Someone mentioned that I should rent a lift-recliner chair, as it would make my life easier and not impede upon my recovery (ie. sitting in chairs with a 90 degree bend torso-to-thighs, or having to sit too low in my extra -comfy sofa). I called Lake and spoke with Carmen and he set me up with a beautiful, remote-controlled lift-recliner, answered all my questions, etc. about it. I also bought three really high-end ice packs (with clay inside, stays colder longer!), because I knew they would help the swelling and overall healing of my new hip. Every time I spoke with Carmen or Leo, they were friendly and answered all my pertinent questions! Also, the awesome delivery guys came to my house, moved furniture out of the way and set the chair up in perfect viewing distance form my TV/theater setup. Thanks gents! I will be a return customer when I get the other hip done, as well! read more

I recently rented an airplane-friendly wheelchair from these folks and the experience was excellent. I called first on the theory that I'd have to reserve the item, but they said that's not necessary, I could just walk in. And so, I did, and got a light yet sturdy wheelchair for only $25 for a week. It was removed the stress of traveling with my 87 year old mom who, as it turned out, didn't need it much. But having it available relieved all stress. Thank you, Lake Surgical Supply! read more

I've been using Lake Surgical since 1990, and owner Carmen and his staff are my "go to" people. I've purchased so many products over the years from personal medical supplies (yes, Lake has adult "pull ups" even in my size for when I travel) to a walker with a seat and brakes (called a "rollater" to help me safely navigate distances). This month, I purchased a specific type of electric bed and an air mattress for my comfort. Carmen gave me the best advice and I got perfect products. I'm in the medical field and recognize Lake as a superior provider. I recommend Lake Surgical fully and wish Carmen and his crew the best. I'll be calling again! Thank you! read more

These guys were great. My mother's rollator lost a bolt which required replacement along with another small part in order to work correctly. And a defective rollator or walker I assume is as good as none. I called Lake Surgical, emailed them a picture of the problem. They responded immediately and advised that they had the parts and could fix while we waited. They did and - what a relief! Thank you! read more