I've been here twice and I've found the staff to be polite and helpful. For prescriptions, after checking in at the Pharmacy desk, service is speedy. read more

CVS Pharmacy - CVS Denville - Drugstores Near Me - Denville, New Jersey

Absolutely awful phone service from this pharmacy. Multiple calls kept sending us to voicemail. Left a message as directed. They said they'd call. They never called. Never got our post surgery questions answered. This is a terrible and dangerous way to run a business. Management should be fired for such a half-assed, impersonal healthcare system. We've heard small local pharmacies are doing much better. Not surprised. Further, when we looked on the app for delivery, we found it wouldn't be for a week. A week! Absurd!! Someone could literally die by that time. Isn't that a gross liability? Horrible. You all should be ashamed !! read more

Manager was very rude and unprofessional. Denied my return meanwhile the store policy says it is accepted

This is the best minute clinic/pharmacy in the area. Dr. Guzman, who I have seen twice now, is a sweetheart and understands that I know my body (specifically my awful sinuses) and listens to me, while getting me in and out of the clinic as fast as possible. The pharmacy works at lightning speed, I had my prescription 5 minutes after she sent it over. All friendly, kind employees and the store is super clean as well. read more

Mary Beth at the pharmacy is always such a pleasant employee! She is very calm, nice, and patient. Shoutout to Mary Beth!! The pharmacy staff here is usually on their A-game too, shoutout everyone else at the Pharmacy, as it gets pretty crazy there from what I've seen. It's just your average CVS otherwise, well-kept, stocked, and employees outside of the pharmacy seem nice too!! read more

Any Drugstore or Convenience Store is only as good as the people who work there and at this CVS the sales staff is anything but. First rule of checking out any customer should be gaining the customer's rewards card or phone number in order to save them money on sales items. At my last visit the guy forgot to ask and in all this Covid-19 confusion with the folding tables between the counter and the customers it made for a hectic shituation. Anyway near the end of the transaction I said "hey, you never asked for my phone number." He then tells me that it's too late and that they can't "return" merchandise during the Pandemic. I'm like "Return?" "I'm Not Returning Anything, I just want My savings on sale items?" The guy looked at the store manager [who sucks btw] and she said "Nope, too bad, we can't return Any merchandise!" "Hahahaha, you people are a freaking joke" I said. And I left all my stuff there. Long story short, I'm never going back to this crappy CVS again. Listen, times are tough enough without having to deal with Idiot's who don't wanna do their jobs. That's my story and I'm sticking with it. Bill Out. Peace. read more

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Came here for the first time a few weeks when I was able to book a booster a few days in advance. I absolutely loved the nurse - I wish I got her name. She was extremely gentle and gave insight on how to potentially minimize side effects. She also spoke about her granddaughter and in general, was great at distracting from the situation. Completely loved her and would come back for future shots just for her! I've been back to this location since it's bigger than my closest location. I like the deals, and so far, have been mostly satisfied with the customer service of the people there. By no means is anyone too friendly, but they help properly when asked and I appreciate that. read more

Horrible. I hope the person hiring these pharmacist know I can never get someone on the phone... on hold twice today for 15+....

The Store manager "Patti" at the Denville location was very rude and unwilling to help with a disgusting attitude. I don't understand how CVS Company hires people like that to run their stores. Very disappointed. I Will not be visiting this store anymore. read more

This is not a good pharmacy. The staff are rude and petty. Prescriptions are frequently wrong, make sure to double check. Automated phone system is a joke. read more

Had a scrip emailed in here from a nearby urgent care center. When I arrived, I Let them know I was there waiting. The tech made sure they had received the scrip and said it would be a few minutes. They called my name for my scrip before Id even selected my otc wound care topical. They were very busy - phone calls, drive through, counter. Everyone attending to customers was very polite and efficient. read more

Don't know why the address hasn't been changed for this CVS yet, but this location is in Denville. Anyway, I've had to buy medicine in some pretty crappy places, but this isn't one of them. This CVS is very clean, the pharmacy staff are very helpful, the medicine is usually very well-stocked, and the location is pretty convenient for me. On the negative side, we've had numerous problems with the photo lab in this place. Broken equipment, lost photos, etc. Additionally, in all the years we've been going here, I don't think I've ever seen a happy cashier. Can you just fake it for me? Show me a smile? read more

This review is in regards to my experience at this location after 10PM on 9-16-2018. I went in to purchase a phone cable for my iPhone as my old cable decided to stop working. Finding the phone cables was a little bit of a challenge as they were hidden in a corner. (They were also incredibly overpriced when I did manage to find one). When I went to pay, I placed my items on the counter (the phone cable and a package of dental floss). Naturally, I placed the items on the center of the counter. The cashier, Bernie, could not be bothered to reach a few inches to a foot across the counter to pick up the items. He needed me to push the items all the way towards him. He scanned my items, but never asked me about my ExtraCare card. So, I told him I had a phone number to insert. He made a snide remark that the price would stay the same. (This was the case this time, but it's not necessarily true. Even if the items aren't on sale, it doesn't mean I do not have coupons or Extra Care Bucks loaded onto my card). I swiped my card at the terminal, entered my PIN, and then waited. The screen read "Processing.... Please wait." Bernie made a comment about how I need to pay. I told him it was processing. Thinking the terminal was frozen, I started pushing buttons. It beeped, but did not respond. It sounded like Bernie said that I already paid, so I told him I was waiting for my receipt. Turns out, he was mumbling that I still needed to pay for my purchase. At that point, I turned the card reader around to show him that it said the transaction was processing. (Note: I have worked at multiple retail establishments. Typically, when the terminal is stuck on "Processing....Please Wait" it is because the CASHIER needs to press a button on the register.) At no point did Bernie apologize for the transaction taking so long. He blamed me. The transaction was either taking so long due to technical difficulties (in which case, a manager should have been called over for help, or I should have been moved to an empty register) OR, which was more likely the case, it was taking longer than necessary because the cashier was not doing his job properly. Bernie was incredibly rude.This was, by far, one of the worst customer service experiences I have ever had. read more

This is not the first time that I have to wait so long in drive thro. They make driver wait in the car while they are prescribing medications for customer. Please make them come in or ask them to come back in 10 mins. Don't let them sit in the car!!!!! read more

checked the website before I left home to pick up a prescription. arrived to find that the pharmacy had shortened hours for Memorial Day. Why is this information not available on the website for this CVS location? Somebody dropped the ball read more

Just visited the Minute Clinic with Kristin. She was so sweet, thorough and professional. She was upfront and made me feel at ease, answered all my questions and really listened to me. The check in was easy and I did not wait long; she sent my RX over to the pharmacy and it was done within three minutes. I hope I don't have to come back soon, but I will not hesitate to visit again if need be. read more

I leave this place infuriated every time. If I could get paid for all the time I've wasted here, that'd be awesome! Every single time I come here, there is an issue with my prescriptions. They can't find it, or I've received the call that it's ready but it's not, or my name is spelled wrong and they can't find me, or there's a random problem with insurance, or I'm told 5 different stories to follow up on, or I'm waiting on the line for 20 minutes and then I'm sent to another line to wait for another 20 minutes. I've never, ever had this problem at other pharmacies. I need to switch! read more

Very disappointing service. It's a 24 hours CVS. My complaint isn't for the pharmacy like the other reviewers, it's for the front registers. I bought some stuff that should've used coupons that were attached to my CVS card. After the transaction was done, I asked why they weren't applied. The guy who checked me out was not there but his shift supervisor, Bob, was there and said he could not help me with my "superfluous questions that waste his time". There were no other customers around. What horrible service. If you can avoid this CVS, I would! I ended up returning the items on the spot. read more

Me and my friend who are both teenagers walked into CVS for about 30 seconds, shopping for a makeup brush that she were PLANNING TO BUY. Like 5 seconds later, an angry blonde female manager walked up to her and accused her of trying to steal it. We literally only came there for the brush and we're going to buy it??? Her evidence was that she "thought she was gonna put it in her bag" but she did not? And she threatened to CALL THE POLICE. She said that she was going to put it in her bag, but also, false information. The accusation was with no evidence and she could've just literally seen us go up and buy it because we were going to. And we told her we were planning to buy the brush and she just would not let us buy it. She was so absolutely nasty and so so angry for no reason and it was so upsetting. Just losing a sale. read more

This CVS is sorta like a gambling game. I've gotten people who are super helpful and nice and other times I've gotten people who don't care and give you very little attention. I find that the drive through can be the quickest way to get your meds. I usually wait for 5-20 minutes to pick up my meds if there's a car or 2 in front of me. Otherwise they are pretty quick if there's not a long line. Inside there's not really an order or urgency so I find they help the customers in cars better. The cashiers here are average. The prices are typical of CVS; expensive and limited products. You're much better getting your stuff from the ACME that's right around the corner from the CVS for any of your needs if you're going for your meds. read more

If I could give this zero stars, I would! First of all, I have never had to WAIT SO LONG for a prescription in my entire life! The people that work at this pharmacy aren't too nice to you either. On top of that, they embarrass people by shouting out "WHAT'S YOUR DATE OF BIRTH" "WHAT'S YOUR ADDRESS" while you are waiting and if you don't give it to them, they get nasty and tell you they can't give you your prescription (that you've been waiting for!!) I don't want to verbally relay all of my personal information to anyone in a public setting. I've had identity theft in the past and it's a horrible thing to go through!This is the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Who do they think they are?!! There are a million pharmacies in this area...Stop & Shop in Morris Plains at the intersection of Route 10 & Route 202 is great. Very fast and nice employees. Also a pharmacy inside of Shop Rite in the shopping center on Route 10 in Morris Plains read more

Quite possibly the worst pharmacy I have ever been to within the U.S. The majority of these reviews do an excellent job of explaining the issues I have had and continue to have to this day. I'm not quite sure if they are understaffed, incompetent, incapable, or all of the above, but they certainly need drastic improvements in areas of customer service and communication. The only reason I continue to come to this pharmacy is for the fact that they are 24/7. read more

worst pharmacy ever. leave annoyed everytime. HORRIBLE customer service. kept getting put on hold in the middle of talking, MULTIPLE times! just downright rude people working in the pharmacy. i have been going here for years and after my past experience, i will never go there again. read more

I have never been so dissatisfied with a place that is supposed to help and serve the customer as I have been with this place. Attempted to use the minute clinic last night for my daughter. Tried to sign in at 6:45pm, 45 minutes before scheduled close of the clinic, and was told that because there were two people in front of me my daughter most likely would not be seen. I could wait and see but if the medical "professional" was not done with both patients by 7:15 my daughter would not be seen. Not only was this version of their policy not stated anywhere but they refused to adhere to the posted policy of no sign ins after 7:15 and rather refused me at 6:45pm. If they can't get through two patients in 45 minutes I'm not so sure I want to see them. I was so disappointed in their poor business practices and poor customer service as well as their lack of compassion as a service for those who are ill. Between the ridiculous prices, the long lines and now this lack of consideration and adherence to their own policies, I'm pretty much done with them!! read more

The woman misdiagnosed my case of poison ivy as having bug bites, gave me a prescription and OTC recommendations that actually made it worse, and then charged me $75 for it. Don't waste your time. read more

Every pharmacist at this store gives you a different song and dance. They employ only one competent pharmacist. If he is not working your prescriptions probably will not be processed correctly. Their constant apologies mean nothing. I had to wait more than 45 minutes just for a flu shot at their Minute Clinic. read more

I have never written a review but the horrible service that borders on incompetence is making me write this. From waiting on hold for almost 45 minutes, to being told that my prescriptions were ready and arriving to find one wasn't. Also the people who work there seems to not care how awful the service is. If you have a choice keep away!!!!! read more

Again the same frustrating experience - this time with the non pharmacy section . I had to wait for 20 minutes as there was only one employee who knew what he was doing and the other employee who was around was in training . Crazy - don't know how they expect people to return to purchase especially at this day and age. I had two gents who were in the queue and both were upset - just like me. Wish we had a 24 hour Walgreens close by read more

Absolutely the worst customer service of any place I deal with. People all have attitudes. People in Rx have no idea what they are doing. Head pharmacist is awful. Just picked up 7 Rx. Only 3 were run thru insurance. If I didn't question the high price I would have paid as if I didn't have insurance. If I could go any place else to fill Rx I would run from here. Unfortunately my insurance requires that I go here. Kinda ironic if you ask me!!! Horrible just horrible!!! read more

This pharmacy and minute clinic are totally overwhelmed. No longer 24 hours anymore either. The pharmacy is okay if your doctor can send prescription over and then you drive through. Otherwise you will wait FOREVER. Their phones are overwhelmed. Worst of all is the Minute Clinic. There is NO separate process for just an immunization so you wait behind everyone else in the world with an ailment. You cannot schedule ahead. You log into PC and the wait times are insane half the time or totally innacurate - quote 90 minutes and ready in 30. Walgreens in Denville lets you book immunization on line, fill out form ahead of time and you do NOT wait behind Minute Clinic ill people. read more

They're consistently getting my prescriptions wrong but they're the only pharmacy open when I get out of work.

Patty is probably one of the most disrespectful, rude, and unfriendly people I have ever met. I will never return to this CVS because of her. If the store messes something up, you do not blame the costumer nor do you continue disrespecting them. Disgusted. read more

Terrible service at the minute clinic. I signed in at 9:00 on a Saturday [opening time] and was 4th in line. I left an hour later since the second patient had not yet been seen. With only one medical provider on duty, this seems hardly to live up to the name "minute" clinic. read more

It's hard to explain how bad they are. Hung up after 25 minutes and then on hold for an additional two occasions both times for 20 minutes. If you do get through, you will wait in line up to 30 minutes to pick up your prescription. They are just terrible and I have switched my pharmacy even though my prescriptions are slightly more. It's worth it just in terms of the xanax you will save in trying to contact or deal with these people. read more

The WORST. I went to the minute clinic with my 7 year old son on a friday night after our dr office closed as he had a raging ear infection that could NOT wait until the next day. I showed up at 605 and they closed at 730, I was pushed away because two people were waiting and I was told I needed an appointment. What kind of walk in clinic is that???? read more

This is a review for the minute clinic. I actually had a great experience there. I had a terrible cold, and was looking to be seen ASAP. I used the sign-in feature online, and then checked-in at the kiosk when I arrived. No wait! The APRN, Kristen, was amazing! It was honestly the best 'urgent care' experience I've ever had. She was extremely thorough, had a wonderful bedside manner, and explained everything about what she was seeing and what she was doing. Her diagnosis/prescription was on point, and I'm feeling much better. She's a gem! read more

Been dealing with this location out of convenience. It was never great, and today it was the worst. After just having ear surgery, I was dropping off a script for meds at the drive up. Walter F refused to open the window so I could hear him. After telling him a second time he still refused. Really??? Maybe this location needs more than some training in customer service! read more

my wife forgot her meds for the weekend.... called the pharmacy to get two for the weekend..... not only did Pharm. give her 3 but at NO CHARGE! read more

I was fine with this location until today. Store employees refused to ring my Internet coupons. The store employees created the coupon policy because they don't like customers to use 2 identical coupons for 2 identical items. "Christian" claimed himself to be a supervisor but has no knowledge about CVS coupon policy but created his own. I told him that I'm going to write to CVS to confirm CVS policy. He replied a repugnant "GO AHEAD". Then I called CVS but the rep had the wrong knowledge, too. CVS has a major problem - poor training - store front AND customer service. Then I found CVS coupon policies on CVS website myself. I was right. I CAN use multiple identical coupons for multiple items NO MATTER STORE EMPLOYEES LIKE IT OR NOT. You'd better get this ready to show them http://www.cvs.com/bizcontent/general/help/coupon-policy.pdf before you shop there. They don't even understand "ONE COUPON PER PURCHASE" means. One "PURCHASE" means one "ITEM" but NOT "ONE SHOPPING TRIP". SAD, a major pharmacy, can NOT train their employees for a major issue they have to deal with EVERYDAY. Customers have to fight and argue with store employees to use coupons. I wish YELP has ZERO star for ratings. read more

If you want to wait 2 hours for a flu shot then this is the place for you. For me, not so much. After waiting longtime to be noticed at the counter I waited for them to put paper in the printer so that I could wait for forms to be printed for me to fill out. This took about 20 minutes. Then I was told to wait in line (another 5 minutes) to "check out" for this $0.00 purchase, 100% covered by my insurance. After that I was told that the pharmacist would give me the shot "when she had time." What? She was busy answering phone calls and filling prescriptions for people just coming in. After about 10 minutes I asked for an estimate of how long I'd have to wait for her to "have time" to give me the shot. She said it could be a couple of minutes, or 15 minutes, a half hour or maybe longer "up to 2 hours", depending on when she "finished what she was doing." At this point I asked that they cancel the transaction with my insurance (not sure they did this or not). The level of inefficiency and arrogance at this CVS location always shocks me but after this I definitely will NOT go there again. read more