They charged me over $8,000 for the rent of their water meter since I moved in. I regret I fidn't put in a water well.

Welcome to Lakeland Electric, where they turn off your services over 6 dollars in less than an hour, poorly managing their system so you have to pay cash at AMSCOT to add fund to your account, and CURRENTLY having to wait for a tech to MANUALLY restore services. Customer Service is rude, especially Ms. Anne They charge way above industry standards per kWh, to the point where it is literally cheaper for me to charge my EV at a supercharger than to use my Level 2 charger I paid 2000 dollars for. This place is a joke and it is disheartening that us Lakelanders have no other choice but to have them as a service provider. They only realistically give two ways to pay, ACH or Kubra EZPay, which accepts Credit or Debit, with a 2.75 service fee. If Kubra is down, don't expect to get restored in a timely manner, because you are going to wait a day or two at the earliest! Update: Big Shocker...system is STILL down. Almost 24 hours without power!! I wish solar was in our budget instead of these people. read more

They suck at making sure the costumer are satisfied, they make you wait 3 months to get an extension ,people do have unexpected bills that comes up ,they dont care they want help you ,I paid my light bill all expect 20 dollars they wanted to cut me off because I couldn't pay the 20 dollars ,I wish you could choose light companies cause Lakeland electric sucks ,I hate this company . read more

If 0 stars was an option I would give it to them. Management and customer service reps are all clueless. Shuts off power even though you made your payment. Bunch of wack jobs in there. Need to clean house and get new people in there who knows what they are doing. read more

Quality, reliable service...no complaints. Any issues I've had have been quickly resolved.

worst water quality I experienced in 70+ years! cannot get rid of smell despite reporting issue many times.

If you have auto draw with Lakeland electric and they are unable to get the money they will punish you and raise your deposit to $500.00. I have never been late on a payment. I have never had my electric turned off and I always pay so much a month which has given me almost a $10,000 credit. So when they tried to take the draw, they could not get the money.Because of that reason. They now say I have to have a $500 deposit. I was not late on my electric bill even when they tried for the auto draw. But I still got punished. Don't allow Lakeland electric to auto draw out of your bank account. Because if there's a reason why they can't get it, they will make you pay a deposit on your electric. So now I feel I cannot trust Lakeland electric any longer. I am having them cut me a check for my credit. I have to say this breaks my heart. I am 65 years old. I have never had to put a deposit down on my electric. And I don't think I'm going to try to be an ideal customer for them any longer. I'm gonna make them earn their money.Lol read more

They are the WORST!! Their prehistoric grid NEEDS to be updated!! And they refuse!! How about getting MORE service contractors when the power goes out!! Too many days without power!! Last one ,...4 DAYS!! Lakeland electric SUCKS!!!!!!!!!! read more

Zero stars isn't an option unfortunately. They have no problem taking my money for payments, but when I call to get help the are rude, unfriendly, uncaring, and unhelpful. THE WORST CUSTOMER SERVICE. I cannot wait to move out from under their terrible service area. DO NOT move into Lakeland Electric's realm if you can avoid it. They do not value long time customers and they are not helpful in the least. read more

Got to give yet another great big KUDOS to this electric company. Reported a problem with electric at our resident at 1:44 pm and completely corrected by 4:10 and they had to go back to get a transformer. Doesn't get any better!!! read more

POS company, poor customer service, horrible service in general, they rob people in energy costs, all their services suck, very unreliable company, not very empathetic to anyones situation. And no grace period for cut off date no matter their issue. This company loves to turn off power to struggling families that have medically complex children! And they know you have no other option but use their service if you want power, water, trash etc. then tack on extra fees yearly pos company! I can't wait to no longer have to use this horrible utility company!! read more

What an unreliable company !! How the f am I to report an outage if your emergency line has a dial tone !! You need to go out business.

This place is trash like a lot of you giving them great reviews. There thieves and at any giving moment they'll find a way to steal your money. Sad part about it you can't do much since they'll turn your power off well that why I'm writing this review. Because nonstop I been getting screwed from these guys and honestly someone has to say something. Really 2 days and they changer me $122 for light so yeah I think there nothing be thieves and someone need to say something now. read more

Tried using the website for Lakeland Electric and it is awful, they clearly did not do a focus group to assess use-ability. I wanted to update my auto pay of my bill and ran into many problems: I click on "edit" and sure enough you cannot edit! They why call it 'edit.' I called LE and they told me 'you have to delete the existing payment and re-enter the data.' After some discussion the customer service rep admits 'there is no instruction on the website telling you that.' I wanted to check the account numbers already entered in the website "Wallet"; guess what?--you cannot as the first digits are blocked -- yep, the edit key there also does not allow you to ... 'edit'; you have to delete the Wallet information and re-enter it if you want to make sure it was correct the first time. Of course, the supervisors cannot explain why it is this way and no IT will not return calls to explain why they set it up this way. The IT department takes no responsibility for the poor product they produce. This company is an example of Soviet ownership: when the government owns it, it does not have to serve or answer for how it serves. Get rid of Lakeland Electric. read more

Funny, I just talked to the guy that requested to talk to about the moneys from the removal of the old plant and we talked about the price of fuel plus the huge increase in our bills. The last thing I asked this guy is. If we all chaged over to electric cars right now could the power pland handle it? He said with a few adjustments it could with no problem. Think about this for a minute, i live less than two miles from the electric utility yard where all the linemen work and its been right at 5 fays without electricity for me and my family and everyone else on the street and every morning they all drive right by us as the head out across town to get peoples electic on. I am blown away. They cant keep peoples electric on in a storm yet alone in a hurricane and with hundreds of other states sending men and equipment to help they still cant get people electric on even when it two blocks away. But they can handel it if everyone in polk county had electric cars??? Imagine what it would be like if we all had electric. Ars in lakeland and also in Florida. There would be people stranded everywhere and Ft myers and that area would be bodies everywhere by the thousands. Not including all the other cities and countys. In a nut shell. Lakeland city officials are more worried about groth than anything and they can even handle what we have or had before they started building places everywhere in lakeland. Wake up Lakeland is going to become another Joe Bidens shit hole. read more

So today my electric was shut off becase they said they did not pay the bill.... so I made a payment and they charged me extra and then told me it will be turned on After 2PM !!!! Wtf..... i have to small children and u need to turn it back on , they told me that was there policy and there was nothing they could do ... this is absolutely the worst company ever ... so i asked them what am supposed to do and they told me to figure it out... read more

Lakeland electric sucks. It's a pain in the ass just to pay your bill every month. I tried the autopay for a couple of months until they took 4 times the bill amount out of my checking account and refused to pay me back even though it was there fuck up. Fuck Lakeland electric read more

Extremely rude customer service representatives. They act bothered that you even call them. If you don't want to be a customer service rep, find another job! I simply have been trying to get the electric from my old apartment cut off since the 5th of September BEFORE THE STORM HIT. The last woman I talked to informed me that I wouldn't be charged for the days after my lease since I have already moved to NEW YORK CITY. The woman I spoke to this morning is now telling me that I will continue to be charged until they decide to go out and look at the meter. Even though I haven't been in that apartment or eve Lakeland since the 5th!! read more

Unfairly targeting their solar customers with a peak demand rate while regular customers aren't subject to this rate. Asked whether solar customers are charged this rate when its rainy or on a cloudy day during m-f peak when solar can't generate and got a reply that the peak demand is charged no matter what the weather conditions are. So when solar customers cant produce due to weather, this is the time that Lakeland Electric makes they money at over $5 a kWh. Completely unfair and nothing but a bunch of money grabbers! read more

I'd suggest going with another company they don't work with you and their customer service is garbage I asked to speak to a manager and they told me I may never speak to a manager might not even get a call back that's how you run a Business leaving your customers high and dry and stealing their money and you can't even give decent customer service if I could give zero stars I would read more

Never had any issues with them. Online billing is easy enough and the one time I did miss a payment the fees were reasonable. Compared to other places I've lived there rates are really good. read more

Today they shut off my elderly moms electric. The gentleman saw my mom sitting at the kitchen table through the window and just went ahead, no knock on the door, no 24 hour notice, no telegram. Straight to off, bill 30 days late. My brother pays my moms bill every month. He signed up for online notices five days before due date etc. There was absolutely no notice given. It is a retirement community...they should be ashamed of themselves. No phone call or anything. I luckily have Duke energy and on the one occasion that I forgot about a bill they still didn't shut my electricity! The next bill showed up and I saw it was for two months. Lakeland Electric: for shame. read more

Well a prefect 5 because I can't really say much. They no longer have costumer service here. Only a drop box. Money order or check only when dropping your payment off. Well this better than pay $4.95 for call in or $1 for going to amscot to make a payment . read more

I've been a customer since 2005 and have only had one billing issue when the online payment system was pretty new. Probably part user error and system... Regardless, I'm very satisfied with their response time and rates. I've used their energy audit, energy rebates, and love their push for sustainable energy practices. read more

COMPLETELY UNPROFESSIONAL. Last month, my coworker's online payment didn't process properly despite online confirmation, then they unexpectedly shut off her power without any late notice whatsoever. Despite the error and lack of notice, their "records" indicated they had sent her late notices. So not only did her power get turned off erroneously, she was CHARGED late fees and reinstatement fees for it. I should have taken this event as a warning sign. Now, the same EXACT thing is happening to us. Despite paying our bill on the 17th and receiving browser confirmation that the payment processed, the money never came out of the account. If that weren't bad enough, while we were waiting for the money to withdraw from our account, we never ONCE received a single late notice. No paper statement, no email, no phone call, NOTHING. The online operator "couldn't tell me the date on the paper notice they sent out because it arrives from Kentucky" and furthermore, told me "NOT TO RELY ON THE LATE NOTICE" I asked what I could rely on to know whether or not there was a problem processing my payment.... NO ANSWER. The worst part about ALL of this? Lakeland Electric has monopolized the energy business in Polk County, which means I CAN'T LEAVE when I'm dissatisfied with their service. The city of Lakeland needs to get their energy industry in check. This is absolutely ridiculous. read more

I think when a person (my husband) is fighting for his life from a medical condition that Lakeland Electric should be more open to payment arrangements other than if you have one you can't get another for 3 months...especially when you pay your scheduled arrangements on time. My husband is on home dialysis and we need electricity but it's hard with just me working and paying the bills. Lakeland Electric monopolizes Polk County so we have no other options. It's very sad and un humane that this company has no empathy. It's very, very sad. read more

I am extremely ticked off and frustrated. My husband and I bought a house for our bi-polar son, fiance and 1 year old baby, closed on it and called this company the next day to put service in fiance's name to establish credit. I was told she had to call to set up the account which she did that night after work but they told her they needed a $180 deposit which she does not have. So, I called this morning just before 9 a.m. to pay the deposit and was told that she would need to call back to confirm service after the deposit was paid. I told the representative that she'd call during her morning break at work. NO ONE told her last night or me this morning that the service was on the shut off list for this morning NOR did they take it off after receiving the deposit $. My son called me around 90 minutes later to tell me he has no power and cannot feed the baby....he was freaking out to the extreme due to his bi-polar. I called this company and they did not care that there was a baby and told me it wouldn't matter if someone was on oxygen, it will be turned back on by 8 p.m. once the fiance called to confirm service on new account already set up last night! I asked to speak with a manager to no avail - they will not escalate, etc. And we are first time NEW customers - are you kidding!! No warning, but shut it off???? Horrible way to start a new relationship. read more

i was recently a victim of a crime in which i have my police report, so im a little behind on my bills, my light bill was due dec 26, 2019 , i called them and said i get paid tomorrow after 12:00 pm can you just give me a couple more hours to get that payment in, my children are out of school for the holiday season and will be home while im at work, and i didnt want the lights shut off while there home , didnt matter said i had to have service for 6 months to get any additional time, and the supervisor said no. what the hell, read more