They do not care about people whatsoever, they know times are hard. I took off work to be able to make my appointment, I show up ON TIME and they turn me away with ZERO compassion and empathy. I made my appointment for a time that they had open that works for me not TWENTY MINUTES AHEAD... they have no grace or willingness to help. I wouldn't recommend this place to a rat. read more

Hated going here since the first appointment. During my whole pregnancy I went here. They only care about the money not about you it's been 4 months since I have had my baby and have not received a call or anything. I get it they have a lot of patients but that's no excuse. I was paying out of pocket during this whole 9 months and they tried to get me to do so many extra things $$, when I said not I can't do that I got the cold shoulder. Long story short I will and will never recommend this place to any one that is pregnant. read more

Well, I haven't seen a recent review so I will be the first one.. I have being a patient for the past two years now. I would have to say this office is the best, from the staff to the Dr's. The office is super clean and I mean impeccable, the front desk super professional and friendly. You are greeted with respect and professionalism from the moment you walk in. Dr Puretz omg, not only is he a gentlemen but he is super professional, the one on one communication, the care, and his treatment is from heaven. He will make sure you are not only comfortable but treats you with respect. I am pleased to say that there are a few Dr's like him and if you are looking for good treatment, connection and to be heard... This is the place!!! read more

If you expect to be treated in a timely and efficient manner, don't go to this clinic. Also, if you ever want to speak with your doctor on the phone regarding a problem, you should not go to this clinic. I was not informed of my test results until 4 months after the fact. Another test was scheduled, based on those test results, and when I requested to speak with the doctor regarding my concerns I was informed that "That's not the way she does things." Excuse me?? I am going to pick up my records and start fresh with a new doctor. And when I told them of my intent to not return as a patient their response was "Well, maybe that will just be best." So obviously they do not want or need my business. This medical office is a joke. Do not become a patient here! read more

I have been going to this office since 2004. I have always had the best experience with this group of doctors. I found Dr. Puretz to be a doctor who listened to my concerns with great patience. He always takes his time with his patience answering all your concerns. I came to him from another facility where I was not happy. The prior care costs me two years of a life of good quality. Dr. Puretz saw immediately what was wrong with me and took great care in fixing me. The office is always clean and inviting. The staff are the best! Always treating their patience with respect and always friendly. I would recommend Lakeland OB-GYN to anyone who is looking for a professional, caring and clean facility. read more

I've discontinued with this clinic because they chose to put their patients records on the internet through a third party. While they feel it's secure, I have been advised that it is not. I just felt they were trying something new and novel before the kinks are worked out. If you don't agree to this, they will not serve you. Sooooo I left. There are some good doctors at this clinic. However, mine was dismissed from practicing medicine due to an "ethics" incident. Strike three is that their waiting room chairs are very small (width) and uncomfortable. read more

I will not go back to this clinic. On my first appointment I was instructed to fill out an online medical history. When my computer froze I asked the gal behind the front desk to assist. She looked at me like I had asked her to part the Red Sea and walked away. She reappeared about 4 minutes later and asked what the problem was? The doctor that I saw spoke with a very heavy accent. I felt that she didn't really listen to my concerns but was very quick to schedule me for additional tests. My follow up appointment was the straw that broke the camel's back. What should have been a 2 minute appointment turned into about an hour because my insurance company wasn't open. I asked the gal behind the desk why they didn't call my insurance company before I came in for my appointment. She claimed that they didn't know for sure that I would be in that day. I offered to partial pay for my visit, but that wasn't good enough. The receptionist then got up from her desk and walked away while I was mid-sentence talking to her with no explanation. After raising my voice to get some assistance, the other woman behind the desk finally said, "I think she went to find the supervisor." I found the customer service to be the worst that I have ever experienced in the medical field. I would not recommend this clinic. read more

I don't know how I can give 0 stars. This place is unbelievable to say the least. The doctors are very nice and knowledgeable, the staff very nice as well so it's not all bad....however the service is terrible!! On hold as soon as they pick up and don't come back to the line till maybe after 30 minutes. Who has time to hold that long?! When you have a question they seem to not know anything. I finally gave up and decided to change providers and even when I asked to get records sent to another doctor they failed me. I called to get 2 additional documents sent over and was asked where they would be in my chart..? What?! How am I supposed to know that if they have the documents and I don't??? Then I was asked when I had it done, again do they not see my documents??? I'm beyond upset with this office. I miss my old doctor from there which is the reason I had stayed for so long. It's sad that with great doctors they staff doesn't pull it together. read more

I'm shock this establishment is still open. This place does not care for their patients. If you have an emergency, spare your time and go somewhere that will actually help you. Especially since the front desk refuses to do their job and dismiss you, stating that if it hurt that bad, then to go to the hospitals ER. Also if you set up an appointment, I recommend you record it so they don't try to save themselves and state that you didn't initially call for that. Seriously don't know why this place is open for service to the public. Didn't even offer any help or recommendations on what to do. Due to being 4 minutes late they canceled my appointment. When I told them the pain and the problem they kept telling me if that was the issue, they cant do anything about it since my initial appointment was for something else (which was false. I explicitly explained on the phone the same issues when I arrived for my appointment.) Also when stated that the supervisor could help me, they refused to get her involved. The front desk workers were whispering and talking to each other about me while I was standing right in front of them. Very unprofessional. They simply do not care for their patients wellbeing. The most disappointing part is that the doctors are probably pretty good at their job but the staff make it nearly impossible to receive that medical help. read more

Very good care fast efficient all the doctors are amazing. Hardly any wait to get in. All the people that work there are great.

I have been a patient at Lakeland OBGYN for about 10+ years. The office is always clean and organized and the staff is exceptionally friendly. Sometimes my wait time is a little long but it's because the doctors spend quality time with their patients, addressing any concerns and answering questions. I never feel rushed when I'm being seen and feel genuinely cared for. Dr. Martino is my regular gyn doctor and I see Dr. Puretz for weight loss. I've seen amazing results on the weight loss program and am carefully evaluated each week that I weigh in. I would not get the same level of care in a regular weight loss clinic. I highly recommend! read more

Very unhappy with this establishment. Many of times I have showed up with a much needed and well over due glucose test now at 30 weeks... still not done. The first time they didn't know why I was there for... and the systems were down so all my vitals were written on a napkin with lipstick. Second time I got there 20 min early and I waited over an hour which by that time was too late to draw my blood. So they had to reschedule. Every time I go there (also in college for medical field) I feel as though I a just another number and my questions or concerns are dismissed. Its really a sad place when you have to explain medical conditions to them and they have no clue what to do, or they give you two rescheduled appointments because they can't guess how far along you are for the sex of the baby, after 3 guesses within 2 months time frame all within 3 different months of dates. read more

I was refer for my PCP to this office because I need to see a specialist and apparently this facility only has one ! My appointment was scheduled in may for July despite of my priority I showed up and the doctor wasn't there my appointment was canceled without notice and I was really need to see a doctor the person at the front desk wasn't empathic enough even when I was about to cry then she give me a appointment by September 4th because the doctor is taking vacations so since that was the only doctor available I didn't have a choice . Then in August I received a message from this office to call them back . I was really hoping they find a spot for me but don't they needed to reschedule the appointment because again the doctor is not going to be by then so my appointment was moved to September 6 . Then yesterday I received a message from the office to call them back again so I just was hoping the best ... my wishes went down when I have to wait for 30 minutes to talk to somebody when this Meredice person pick up and after gave her my birth date put me on hold for another 20 minutes alter that time she told me that they have to reschedule my appointment by the end of September with out a explanation just because the doctor is not available and talking to me in a bad way I demand to speak with some one else and put me in another 30 minutes on hold after that this Meredice person told me don't even excuse for the long wait I asked for her last name an refuse to give me I asked for the supervisor and then put me without telling anything in another wait for 20 minutes when she gave me the names of Nancy and Alisson that supposed to give me a call back I don't know when ... if I wouldn't need medical attention I wouldn't take this trouble but I need and the way they treat their patients it's terrible . I don't know about the Dr. but the way of the stuff is miserable.. read more

NO HELP. Louisa, the office manager, chastised me for the lack of information I could provide on my situation (a possible ectopic pregnancy). She simultaneously stressed that my situation could be life-threatening but that I needed to go elsewhere for help first. I'm already scared and just trying to find out what's going on, I don't need to be scolded for not knowing enough... not knowing is exactly why I need help. read more

Excellent office! Professional, caring, thorough! I've been with them 14 yrs now, would never think of going anywhere else. The addition of the nurse practitioners has made it easier to get same day appointments for problems. Between all of the providers there is over 100 years of OB/gyn experience. You can get your blood drawn, mammogram, ultrasound, whatever is needed all in same building ( you don't have to trek around a huge big multi system clinic). read more

This is by far the worst Clinic I have dealt with. If you are having a baby, go somewhere else where they care about you as a patient. The staff is very rude and uncaring. Stay away. read more