I was used to leasing or purchasing a vehicle every two years for the last twenty years. because of that I've dealt with quite a few sales representatives from the various auto dealerships where I either leased or purchased a vehicle. I met Oscar Perria at Lakeshore Chrysler, Jeep, and Dodge. He wasn't my salesperson, but he helped me more than anyone I have ever dealt with. He helped me with everything I needed without receiving a penny for his efforts. The Jeep I initially purchased did not have some of features I was used to, so I committed what thought was a mortal sin in the car business. I traded the car that I purchased in for a newer updated version just a month after I purchased the 2025. With Oscar's help, he, and AJ Delaneuville, the finance manager, fixed the error I made, painlessly and affordable. As I said earlier, Oscar Perria is the best salesperson I have ever had the pleasure of working with. He's extremely knowledgeable about the vehicles they offer. HIs professionalism, along the knowledge he provides, goes a long way towards making you feel comfortable with making your purchase of a new vehicle. He does it all without adding any pressure. He has also been helping ever since my purchase. I'm not sure about anyone else, but every time I purchased a new vehicle I had to go through a period of learning. Before Oscar, I was left to learn on my own. Now that I have Oscar I feel really comfortable knowing that all I have to do is call him and he re-walks me through everything. So, do yourself a favor. If you are interested purchasing a new vehicle, you will not find a better sales representative than Oscar Perria. Do not run the risk of purchasing from just anyone. Let the dealership know you want to speak with Oscar. read more

My experience with Lakeshore Jeep in Kenner has been extremely disappointing and has fallen far below the level of customer service I expected when purchasing a brand-new vehicle. During the sales process, promises were made regarding customer support and service after the purchase. Unfortunately, once the sale was completed, those commitments seemed to disappear. When issues arose that required dealership attention, instead of taking responsibility and assisting their customer, I was told to bring my vehicle to another dealership for service. As someone who purchased their vehicle directly from Lakeshore Jeep, I find it unacceptable that they would not stand behind the product and services they sold. Communication has been equally frustrating. Numerous phone calls have gone unanswered, and messages have not been returned. This forced us to take time out of our day and drive to the dealership in person simply to get answers. What made the situation even more frustrating was arriving to find employees sitting behind their desks with little customer traffic, yet apparently unable or unwilling to answer the phone or return calls. Customer service should not end the moment paperwork is signed. Purchasing a new vehicle is a major investment, and customers deserve honesty, accountability, and support throughout the ownership experience. Instead, we have been met with poor communication, a lack of follow-through, and an unwillingness to fulfill commitments that were made at the time of purchase. I rarely leave negative reviews, but I believe potential customers should be aware of the level of service they may receive after the sale. Based on my experience, Lakeshore Jeep has not earned my trust or confidence, and I would strongly encourage others to carefully consider this before doing business with them. read more

Mack was wonderful to work with! He showed us multiple car options to help us stay within budget and was very patient as we took time to decide what we wanted. All of the staff were very kind and helpful! Ask for Mack! read more

Communication.. for a business located in Kenner, they are not exactly convenient. You'd think they would need to go above and beyond for their customers. The minimum of that would be communication. Nah.. don't expect that. lol read more

Huge thank you to Anthony in financing and Mark in sales! We came in around 7pm and didn't leave until close to 11pm, but it was 100% worth it--we left with exactly what we wanted for our new family-of-four vehicle. Mark really listened and found us a car that fit our budget, and Anthony sat with us to go over everything in detail so we understood the whole process. Even though it was late, we never felt rushed or like they just wanted to get us out the door. That meant a lot, and we walked away super happy. I absolutely love, love, love my new mom car and can't thank them enough for the time and energy they put into making it happen! read more

Very disappointed. Worked with Ramone to buy a car and told him directly that we would obtain our own financing. We agreed on a price. When we called back told him we had financing and were coming in. He and his manager raised the price by almost 3000.00 because we were not using in house financing. NEVER, NEVER again. read more

Service department is third notch at best. They are picking and choosing the easy cases and run those cases in front of the more complex ones. My ram truck went in on October 10 2025 It was triage but not fully diagnosed as of today, October 16, 2025 no work or no diagnosis has been performed on my vehicle! Really! Maurice the service advisor is the only service advisor there! Very hard to contact extremely hard to deal with and unsympathetic! Promises made, but not delivered! read more

I had such a great experience! Brandon was so helpful and patient. He really went out of his way to make sure I found the right Wrangler for me. Anthony also made sure I was taken care of with financing and overall I felt like I was treated like family. The process was the quickest it's every been at a dealership. I came in around 11:30 had my trade-in processed, paperwork signed, and was out the door by 2 and off to lunch in my new Jeep! Couldn't have asked for better service. read more

Lakeshore Chrysler Dodge Jeep RAM - Auto Parts & Supplies Near Me - Kenner, Louisiana

DO NOT DO BUSINESS HERE!!! Paid THOUSAND$$$ for an extended warranty. Soon as I had an issue and took it to get serviced I had to wait 2 weeks for my vehicle. ZERO communication!!! I had to pay $400 for "Diagnostic test" for them to say if they change a seal the oil will just leak from somewhere else. ABSOLUTELY HORRIBLE!!! read more

spent 3 hours in sale trying to be a truck and was told that Saleman didn't know what he was talking about!!!!!! Martin Williams is a joke and don't know his stuff. Was told me and my mom was approved then all of a sudden we need money down. Would not go back to that place NOT PUTTING STARS cause of service read more

Beware of LakeshoreKenner. THE BEST PRICE FOR CAR IS $2000 MORE THAN WHAT IS ADVERTISED AND PRE PURCHASE INSPECTIONS NOT ALLOWED. Jamaal did the "come in and talk to me" routine dodging my two questions. I need best price, which he gave me $2000 higher than dealer listing, and can I get a pre purchase inspection, which Jamaal and presumably the dealer DID NOT agree to. Why wouldn't a dealer allow their cars to be inspected????? DETAILS. Jamaal posted a 2012 VW Eos for sale under his own name on FB marketplace which he priced at 9500 but the dealer listing was 7500. (Eos is hardtop convertible, no photos or video of the 14 year old top working) I then asked Jamaal for the best sales price and guess what it was? 9500. I alerted him to the fact I knew it was 7500, and he said he didn't know the price was lower, "have a good day". He either didn't do his job and ask for the best price, or he knew it was $2000 less than in his personal post, but he certainly should know the price of the cars he is selling. Doesn't agree to PRE PURCHASE INSPECTION? That speaks for itself. IMO, that is why his communications end in 'have a good day' because i made it clear the sale will not close without a mechanic checking out the car. read more

I inquired online about a vehicle,I was contacted by emma. Emma was very adamant about me coming in,I told her that the vehicle that I was interested in was already sold and I wasn't interested in anything else. So we ended the call. Well several days later she started texting and calling,I told her I wasn't interested in buying any other vehicles,and I ended the call.. I've told her multiple times that I wasn't interested and she's still calling and texting me. EXTREMELY PUSHEY Sales people,even the manager called me. read more

I still haven't received a follow up call from your company ! It been a week!!!! IF I could give this establish now 0 stars that's what I would truly grade them! Thanks read more

The service department is absolutely terrible. They claim to do their "due diligence" and return calls but they do not. Multiple phone calls go unreturned. Our 2022 Jeep was brought in over the summer with issues. After having it for two weeks they said it was a voltage issue and changed the battery. We told them we thought it was a transmission problem but they disagreed. Fast forward to September and the issue happens again. Lo and behold it's a transmission problem. They have had our car for two weeks now and they still have not fixed it. They also did not have a car for us to use temporarily. We are forced to go through a rental car company which is a whole other mess. I would never buy a car from this dealership or use their service department. Avoid at all costs. read more

Service department is terrible went there several times and my CARFAX records are still not updated with my oil change will never bring none of my cars here! read more

Great sales team. Very responsive. Very Knowledgeable. Big selection of vehicles as well.

Worst service department. No update and no one to attend your calls. Always and I repeat always short on staff. I wished if I had not bought my truck from them. read more

This is the worst car dealership I've ever seen and Brinkly it's new. It can only be about three years old maybe four when the first got it up and running it was OK now they switched everybody out and then they had absolutely no technicians there the ones they did have only change tires or your oil today being August 9 they claimed their so backed up with so many people. They can't see you before August 19 and if you drive by there, there is so many people just standing out there doing absolutely nothing to have your dog out it's lousy they're lazy. They don't wanna do nothing. read more

SAVE YOURSELF A HEADACHE AND MONEY! I wish I would have read the reviews before I brought my car here to be serviced. It took my car over 2+ weeks to be serviced, and not even completely done. Misplaced charges, hidden fees, and wanting to charge me for my own car parts. My old parts, not needed to be taken off were removed and sent back for them to receive a credit($). And additionally, I was charged for new parts not needed. Over $2k in charges. The service department as a whole has poor communication skills and lacks empathy or care for customers. The manager, Antonio Rosado leads his team to continue to work this way as he does not answer his direct line or return calls based on voicemails or messages left. Speaking to him in person does nothing as his lack of concern, care, or effort to resolve issues are very evident. Extremely disappointing. I was fixing my car to gift to a family member and was gonna buy a new car from this dealership. I will absolutely take my business elsewhere and ensure anyone I speak to knows this is not a place to bring your car. BEWARE! read more

I contacted the dealership regarding a Corvette I saw on Auto Trader. I contacted the dealership on a Saturday to inquire and told Joe the sale manager that I was interested. He had Nick a salesperson send me pictures of the car and I told him I want to put a deposit on it and he said they don't take deposits. But since it was Labor Day weekend they were slow and to call back Tuesday to discuss a deal. I contacted Nick on Tuesday and told him I was ready to make a deal. He informed me he was off for the day so I contacted Joe the Sales Manager. He had Mack call me to work the deal. I sent Mack my drivers license and he sent the credit application. He told me to complete it ASAP and he would call me back. Once I completed the app he said I would hear from the finance manager shortly. Two hours passed and I did not hear from Mack. I called the dealership and him directly and could not get him. He called me back and told me they had someone else that walked in AFTER he started my paperwork and they were working a deal with them. I asked how can they do that after they had already agreed to numbers with me and ran my credit. I was told that since I was not there I got bumped by the walk-in. I asked to speak with Mike his Manager and again was told that the person in front of them gets the deal even they they had started my paperwork and ran my credit. Mike said that if I was on site it would not have happened so basically I was penalized because I was an out of state buyer. I think that it very unfair that I was penalized because I was an out of state buyer. And I don't think it's right that I get hit with a credit inquiry and was not allowed to purchase the vehicle. That's unethical business practices. read more

Zero Stars! Purchased a vehicle from this dealership in November of 2024, and this process has been the most unprofessional, unpleasant, and deceiving sales dealership I've ever dealt with. I still have yet to receive the registration and license plate to legally drive the vehicle on the road as the temp tag has expired. The dealership lied to Stellantis financial, myself, and now is lying to their own attorney to sue me for sales tax that was already handled in November at the dealership. You may fool me once, but you can't fool GOD, and I don't do business this way, which is why I am leaving a negative review. This is my first negative experience from all of my reviews. The dealership sues their customers with the intention to screw over the customer. It would be crazy if I was the only negative review, but it seems to be a pattern of bad reviews. This dealership has another Google landing page before filled with bad reviews, and they created another page, now having this one pump fake customers. But at the end of the day, the truth will be known, and justice will be served. read more

Worst dealership ever brought my wife minivan to get repaired they told me that it will take 2 months for the vehicle to get a diagnosis test done. The guy who works the service desk i think his name is ryan im not sure. Hes useless. No one cares at this dealership unless your buying a vehicle. Totally unprofessional and to make matters worse. This was not the first time I went there the first time I went was because I have a recall on my vehicle. They hook my vehicle up, clear the codes and send me on my way with the auto stoplight still back on saying that they fix it, but sid not. read more

Horrible service department. They dont pick up the phone or call you back. I had to show up in person just to talk to someone in service. I got there and they told me they couldnt do anything for my rim and to take it somewhere else, but could change my tire to a new one, but had to order. Okay, so i left and they were going to call me when the tire came in....never got a call. That was in May. It's july. And you cant call them because they dont pick up. Soo i brought my car to Bergeron. Amazing service over there. They had my tire in stock, they call me lol, and they fixed my damn rim that these people said they couldn't do! Im disgusted I bought my car from here. You live and you learn and will never deal with these people again. Honestly feel like this place is going to go out of business.....soon. read more

*** DO NOT UNDER ANY CIRCUMSTANCES USE THE SERVICE DEPARTMENT *** You will not hear back from them, they are nearly impossible to get a hold of and your two day fix may put you out of a car for two weeks!!! Made an appointment to drop my Jeep off two weeks in advance for a busted ac, dropped it off early Monday morning and was told it would probably take a couple of days. Wednesday rolls around and myself and my husband start trying to call just to see the status of the car. We leave voicemails, no word back whatsoever. They never answer the phone. Finally after going through the receptionist for sales (who seems just as annoyed with this as us) we get a hold of someone Thursday around 4pm who asks if it's okay to run a diagnostics on it??? WHAT?! You've had it for 4 business days and haven't even run the test on it yet?? Why did I even make an appointment? Of course run it, we're a family with one vehicle. Yeah, obviously we brought it here to be fixed. They run it on Friday, tell us the problem, thousands of dollars, sure whatever just fix it. They said it'll be ready early next week. Annoyed but fine, no car weekend with 100 plus temps and a toddler, not great but what are you gonna do? Tuesday evening they say it's 80% done (found this out only because we called 6 times in a row, definitely not because anyone reached out to us) and that we would have it by noon Wednesday. Great, I make plans accordingly. Call multiple times in a row again on Wednesday at 2 as no one has reached out yet.... 'we'll it's fixed but now the car won't start so we need to replace the battery.' 'Wait, why? We brought in in for ac maintenance what's happening?' 'I don't know, maybe he left something on or running so we need to change it.' 'Okay, can you do that now then? We need our car back by tomorrow.' 'I don't think so, he works late but I think it'll be ready in the morning.' So we're on day ten of zero communication coming from them, zero sort of apology or acknowledgement of how crazy this is and we still don't even know if we'll get it back this week...supposed to leave to go out of town Friday so I guess we'll find out. I'd also like to state that I have never once in my life written a bad review of any sort of establishment. I've worked across enough fields to know that sometimes there's just a bad day but this has been by far the most unprofessional experience I've had. I actually was switching to a larger Jeep specific dealer because I thought it would be a better customer experience and was looking for someone who knew my cars specifications....jokes on us I guess. read more

Lakeshore Chrysler Dodge Jeep Ram of Kenner is a brand new dealership located in Kenner off West Esplanade and near Williams. This is a brand new facility and they have inventory ready to sell when most Jeep dealers do not. The entire front row of vehicles are brand new hard to get Wranglers. Great staff and ownership. They also have other locations in Slidell, picayune and Laplace read more

Lakeshore Chrysler Dodge Jeep RAM - Auto Parts & Supplies Near Me - Kenner, Louisiana

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This car dealership has no sense of what business ethics is or honesty. Not only do they allow salespeople to miss lead customers with lies about vehicles being still available to see which customer gives a higher price but; the management supports it and does nothing about it !!! BE AWARE of this place !! And aware of GARY SCHWANDT - this sales person will LIE to keep you on the hook and waits to see if someone else gives a better price. read more

BUYER BEWARE! I was interested in a 2022 Jeep Rubicon with an asking price of $ 49,900. My husband got stuck at work so I went by myself. I met with the salesman, Brandon who was great, until the "manager, Joe" came in. Joe was rude, cocky and very unprofessional. Joe stated that he was NOT budging on the $ 49,988 asking price for a used vehicle! He stated that the price is firm and he post the lowest internet price to get people in there, hence why "you" came in! I told him that the "check engine" light came on during test drive along with the tire and another sensor light. I explained that his asking price was $6,000 higher than the Kelly Blue Book value and $ 1,000 OVER the original owner purchase price! But offered me $2,000 lower than the Kelly Blue Book value for my trade! I felt like because I was a female there by myself he was belittling and lying to me, especially with pricing! Very uncomfortable experience and would not recommend doing business with this dealership! read more

I made an appointment 3 weeks in advance to get my car serviced. I showed up to my appointment for them to tell me that they did not have a technician to work on my vehicle and that if I left my vehicle there it would sit for 3 weeks. I asked why I was not notified that there would not be a technician to work on my vehicle and was told that 3 weeks ago when I made the appointment they had technicians, and now they do not. So, my name had been on the books for 3 weeks yet they could not notify me that they lost all of their technicians. As I am being told this, a man walks in and says he has an appointment and they proceed to take his keys to service his car. I then asked how there was a technician for him and not for me when we both had appointments, and I did not receive an answer. His solution to this was for me to bring my car to Slidell or Laplace and hope they could do same day service. This is utterly ridiculous as I planned my day around this appointment that was set 3 weeks in advance to show up and get turned away. Don't buy a car from this dealership if you expect to get service. read more

I had my first service today & I'm completely impressed. I spoke with 3 Service Dept and Parts employees today, and all of them were so kind and helpful. It's nice to not feel like I'm being rushed or annoying them by asking questions. Great customer service! Also, the place itself is very clean and nice. It made my hour long wait enjoyable. I'm very glad to have a Jeep location close to me now, and I'll continue to use this location moving forward. read more

This dealership doesn't want to sell cars. Called about a car we saw online a little after 9 am. No one answered the phones for 45 minutes. Got a receptionist on the phone that said none of the sales people were available. I left my number. Several hours later someone called me back. We were within $1000 of a mutually agreed-upon price. The salesman said he would talk to the manager and get back to us. No return phone call. A week later a different person calls us from the dealership to see if we are still interested. We said yes and they said they would get with the manager and call us back. No return phone call. A week goes by and the same thing occurs. We ended up buying the exact same car for less than what we offered them from another dealership. Just looked online and now they are offering the car for less than what we had offered. This place is a joke. read more

We got my new car at the beginning on the year and William was so fantastic to work with. Any question we had he was able to answer. Months later we are still happy with the continuation of good service with the team. read more

If I could give them negative stars I would. Don't trust anything that they say. Triple check your paperwork. The sales manager is the epitome of why nobody trusts car salesmen. My wife got the financing on my truck. We had negotiated a price and several discounts. After I left they switched the paperwork. They didn't give the discounts that they promised. They came up with BS excuses. It took months before I got my bill of sale that they "forgot to put in the paperwork". Now I know why. They actually added extra charges. The sticker price on the truck went up thousands of dollars. I read some of the other reviews on here where they said they were treated like family. With a family like this who needs enemies. I will be contacting an attorney and seeing if legal action is possible. Stay as far away from these people as possible! A friend of mine purchased his truck from Rainbow on the north shore. When the factory ran out of the truck that he ordered they honored the price on the next year's model. Buy from them. It's worth the ride. If anyone would like to see the corroborating paperwork I'd be happy to show you. Again, be careful with these people. They apparently have the morals of a used car salesman. read more

Thank you for your excellent service today! Service was quick and efficient. Going forward, Lakeshore will be my dealership of choice. Thank you again! Invoice #55044 read more

This place is a sorry excuse for a dealership. Has been issues since day 1. I bought my vehicle here in March of 2022. I paid extra money for extended warranty to ensure that my vehicle gets the best care. WRONG. I live over an hour away and try to communicate about my vehicle over the phone but the service department does not answer. ever. I even leave messages for the service department and the service manager and receive NO call back. they " do not have loaner vehicles available" due to them being a "new-dealership " . they told me I was responsible to pay for a rental car while they work on my vehicle that has needed extensive services on broken parts the 3 times it's been in service this year. It takes forever to even get a service appointment due to them being "short staffed" even if that means you're driving around a newborn baby in a vehicle with NO BRAKES. All of these times of service , they tried to pass it off as "maintenance issues" so it wouldn't be covered by warranty. This time, it has been at the dealership for 4 weeks and still have no idea when it will be ready. no one is answering the phone or returning messages. -not even service manager or manager of the entire dealership. NEVER BUYING FROM HERE AGAIN. and canceling my warranty the first chance I get. read more

I have a 2016 ram 2500 diesel Peter and Christian is good people to treat you like family to know what the issues are really quickly in their prices are reasonable you really help you out I had a alignment messed up on my truck he gave me a rental for three days he didn't even have to do that but it was awesome really really good dealership thank you Christian and thank you Peter read more

I have posted below the email I sent to the dealership. You can read for yourself why I am disappointed in them and would not recommend: Lakeshore: Wanted to follow-up and let you know that the paperwork that was sent to the U.S. Bank to finance my loan had the incorrect mailing address (Baratarria, LA 70036) which resulted in my not getting a bill and nearly missing my first payment.  I thought that this error was fixed when we were in the Finance Office as we pointed the error out several times along with several other errors on paperwork (our trade-in being listed as a Mercury instead of a Mercedes as well as some others I don't recall).  Careless paperwork has consequences!  Had I not been proactive with the U.S. Bank, I would have had a late payment. Additionally, since nobody ever followed up with me on my problem with the back-up camera, Jeep Customer Care was able to resolve it finally. My initial favorable impressions of Lakeshore CDJR of Kenner have quickly given way to the realization that I was simply "quick sale."  Very disappointing. I had recommended the dealership to several friends when I first got the Jeep, I sure won't do the same in the future. read more

Purchased a new 2018 Dodge Ram 1500 in February 2018. The sales experience was awful. After speaking to the manager, they offered my free oil changes. Later, when I tried to get the free oil changes, I was denied. After multiple tries, they finally found out they there was a "clerical error" and that I'd never been out into the system for the free oil changes. I left a negative review on Yelp. Right after 36 months elapsed (9 days outside of warranty), it was discovered that my 3rd brake light was leaking when it rained. The service department at Lakeshore told me that it would not be covered even though I was only at 20,000 miles. I had to dispute this with Ram and the sided with me and handled the repairs. However, by the point, my interior was full of mildew and seat tracks were rusted from all of the moisture and I was expected to eat the costs of the collateral damage. I got rid of the truck. I reached out the GSM at Lakeshore (Chad Manuel) who apologized and told me via emailed to go to Lakeshore Kenner or Slidell and they'd get me into a née truck. I found the truck I wanted at the Kenner Dealership. I reached out, as Mr. Manuel instructed, but his sales team said they couldn't discuss the offer until I went to the dealership. I drove 60 miles only for them to tell me that the online price was non-negotiable! They couldn't tell me THAT without wasting my time? Then I go to Lakeshore Slidell, pick out a truck and when the numbers are presented to the sales manager, they tell my salesman that they will not sell me any vehicles because of my negative Yelp review from 3 years prior!! After sending me to TWO dealerships, they won't sell to me because of an honest review from 3 years ago. For all that, they could have told me that before wasting my time and gas. Worst dealerships I've ever dealt with - stay clear of ALL Lakeshore dealerships and their affiliates. read more