My auto mechanic referred me to Star Auto Service because I was having an electrical issue that was draining my battery and he could not locate the issue. He told me, "Star will find it. Trust me." I called at that moment and spoke to Frank. I explained my issue and Frank told me to bring my car. I arrived and the team checked my car in and told me they'd call when they'd diagnosed the issue and had a repair estimate. Folks, they literally had to nearly dismantle my car while tracing the battery drain. I held my breath for the famous "this was more than we expected. The price increase will be ______ thousand." That call never came. Only a call to tell me the diagnosis, another call when the part arrived, and a call to tell me the vehicle was ready for pick up. They even accepted payment over the phone, and left the car where I could pick it up after I arrived from my flight later that evening. I hope I never have another issue like this, but if I do, Star is where I'm going! Thanks Frank and the entire Star team!! read more

I seaux wanted to love these guys, and I still love them but am very disappointed with the service I received! Lord Help Me, I hate to report my experience, but it is what it is and hopefully this will may help some other person out. I was sent by a very trusted source, for a used car I had just bought with the suv chugging on an overpass. These guys are about as close to family as you can get and that's why I trusted them with my life, as well as my horse! 1st visit, truck stayed in their care for a week before they got around to looking at it. Then another few days to actually do the work. Not sure, if this is normal business??? ‍I was highly disgruntled, but chalked it up to a very busy, great mechanic shop! Seaux, I grumbled under my breath, and didn't bother to share my thoughts. I thought I was getting the Friends & Family treatment! Well the joke was on me! When I drove for Uber, I'd give my friends or family a nice discount to show my love for them, seaux I had hoped for a little extra care. This was Not exactly what I received here. Tho, I did purchase a new battery and they installed it free, I felt like I had gotten some special treatment. Tho, my bill came to $750 and I'm still unsure what that covered as vehicle ran the same after visit. The horse didnt make it back to the house because after making a pit stop, the truck refused to start. I was totally baffled, to say the least. Seaux, I called in and was told I had to have it towed back to shop. They found the battery cables werent properly connected. Seaux therefore: You guessed it, I got stuck using 1/5 Allstate Roadside Service events. I'm now wanting to learn automechanics myself to prevent such a nightmare! Cause if you cant trust such a trusted shop who is to be trusted? I was never offered reimbursement for the tow and I would think that would have been common courtesy or the very least they could do since their mechanic was at fault. Did they think I was made of money??? I was told by others that they shoulda paid for the tow not me. I don't understand, and can't quite get it! The first visit cost me $750ish for whatever & a new battery, with no maintenance charge to put in the new battery. Oh course, I was warned not to get any work done but, I felt the need to peck away at the long list, that me informed me should be fixed, seaux I picked a cheaper item. I do know, though I felt a little better for having it looked at, it really didn't act any different, afterwards! Mechanic mentioned it was probably bad gas, that it should self correct after I ran it abit and put new gas in it. A couple months later the battery dies and fortunately I was sitting in my driveway. Luckily it was within the 90 day warranty period. I get it towed in & they recharged battery for quite a long time and put their stamp of approval on it. Once again, I get it home and it won't start. I was told to get it towed back to shop seaux they can get to the bottom of it. I asked why they didn't replace battery instead of merely charging it and was told if machine deems battery good, they couldn't or wouldn't replace it? Well, imho it must be bad if it doesn't last more than 3 months! Sure enough I get it home and she wont start again. I could only laugh to laugh to keep from crying. I believe this time I was told she was ready,seaux I took a Lyft to geaux get her, and oppsie, they discovered she wasn't quite ready . I sat there for another few hours. Re-charging a new battery, only 2 1/2 months old??? Geaux figure! Not much later, i get the hot engine on dash, so i take it for oil change thinking it must be out of oil. I really would have thought all fluids should have been checked when seviced but, what do I know about cars & mechanics??? Seaux, the horse begins to overheat and was told to bring it in, they'd take a look. I had already gone thru almost 2 gallons of coolant. After 1st overheating, I had oil change. I believed that Walmart would check fluids/ coolant??? I guess not. They say it's not something they do. Coolant reservoir found empty. Seaux, I skip across the street to gas station for coolant. I have this sweet man- librarian fill the reservoir with coolant (after checking Google) and off we geaux. Of course, i keep a close eye on the meters quite religiously! I pulled over twice heading to Metairie as gauge neared boiling point. Sat for 10/15 mins seemed to be fine seaux away we geaux! It was the weekend and all mechanic shops were closed. Even with coolant full, it overheats, tho, I quickly pull over and allow for engine to cool. After checking coolant level, it seems to be fine. Couple days later that reservoir is empty. Contacted shop, sure enough they say, once again bring it in, they'll get to the bottom of it, lmao! I surely believe & took them at their word. I state my upset they tell me to chill in seaux many words. Seaux, I try to keep my cool! read more

I recommended them to my friend. Very disappointed how they charged him told him he needed an engine. Thank God he went to a place that does engines. They told him the engine was fine it was his water pump like he kept telling Joey! Took his $500 for absolutely nothing. read more

Excellent Service Today was my first time using Star Auto Service and very happy that I did. Installed my headlight kit at a very good price, quick service and excellent customer service experience. I would definitely recommend. read more

I brought my 2010 camaro to the shop for engine work, but had an ignition issue problem that came up. Now, I've read reviews about the business being fair and honest -- well this turned out to not be true. They charged me $998 for an ignition switch when the part itself was only $75. So $900 was for the time the car spent unmoved and untouched for 6 days in front of the building. Please think twice before going here. The only positive through all this was Mr. Frank -- thank you but I will never step foot into this shop again. read more

Joey was awesome! I brought my car in because something was wrong with either my alternator or battery- I suspected that when I tried starting it I kept hearing clicking noises, like it was struggling to start. Anyway, I dropped it off at his shop around 12 PM and he was able to order me a new car battery and replace it all in the same day. He was very professional and provided excellent care with great customer service. I was extremely satisfied with my experience to say the least. I HIGHLY recommend them and would use them again in the future! read more

They told me they was able to take my cars warranty towed my car there had my car for 3 days plus over the weekend they did nothing but gave me the run around if you guys didn't want to work with my warranty why make me come here read more

My car was making a strange noise and also had a slow leak in one of my tires. Joe and his crew quickly figured out the noise and the problem and fixed it in no time at all. They also fixed my tire in the most effective and cost efficient way. These guys are just great! I highly recommended Star Auto for all your car repair needs. read more

Love this place ! Reasonable price , very kind hearted and happy people ! I would refer anyone to them

This place has great customer service and give great quality care for your automobile. They do a great job with communication and let you know what the issue is, cost, and when your car will be done. I recommend this place for anyone having issues with their vehicle. read more

Joey was able to get major front end work done on my Hyundai SUV @ A a very reasonable price as well as getting the work done fast. Very professional and fair and always thinks of the customer first. they add a human element to an industry where it is too often lacking. Very good stable of mechanics who can handle virtually any automotive problem or situation that arises mechanically. I recommend them highly! read more

Super honest and do great work. I am picky about mechanics but I fully trust this shop.

I can't say enough about the quality of service and the people who work here. When I moved from Boston to New Orleans, I had a hard time finding a mechanic that I could trust, felt comfortable with, and that didn't charge me an arm and a leg for stuff that didn't even need to be done! Thankfully, through a recommendation from a local oil change place, I found Star Auto. From the first time I went to service my car there 4 years ago, I was treated with nothing but respect, and that has never changed and is still that way today! They really treat you like family. They take the time to explain to you what's wrong with your vehicle, show you pictures of your broken part or of your car itself and give you a fair, good price prior to doing any work. They are so incredibly friendly and I never feel like I am being talked down to as I have at dealerships before; especially being a woman. They explain things thoroughly with a smile and your car is usually fixed the day it is brought in! The service is prompt, of highest quality, and I've never had a problem with my car after having it serviced there! Joey is so kind and has made sure my car is safe and reliable enough to drive around in. I always feel confident that my car will start with no problems after having it serviced, which is especially important to me as I sometimes work nights at the hospital. As I push my poor 2008 vehicle to its limits (hoping to get another year or so before buying a new one), I can be sure that I can always turn to this wonderful family owned business for their honest and trustworthy evaluation of what needs to be serviced and what can wait. It's hard to find a trustworthy anything nowadays, but you don't often run into a mechanic who is so honest that they will tell you that you can go a little longer without whatever part being serviced and what isn't necessary to have your car running smoothly and safely. Star Auto is that car repair company! If you need anything done on your vehicle from routine maintenance to a timing belt, be sure to try Star Auto for all your car needs!! You will NOT be disappointed! Oh and bonus is they have an adorable doggy who loves peppermints! (How can you not love that?!) :) read more

I took my 2003 Honda Accord to have the A/C checked out. Not only were they able to squeeze me in on a busy and hot Friday, but they let me know there was nothing wrong with my car... It's just brutally hot and my car is old. Honest folks in the auto service industry, very refreshing! I will definitely be back for future auto needs. read more

Honest and hard working! They were able to squeeze me in in short notice and fixed my car for a great price. Joey was extremely detailed, communicated with me throughout the whole repair process, and was so so very polite! Great work done by some great people! I will definitely be returning! read more