Good start - terrible follow-through!!…read more If our experience had ended with remediation, Paul Davis Restoration would have easily received 5 stars. After our dishwasher leaked on July 17 and caused damage in our home, the remediation team -- Kasey, Logan, Austin, and Eric -- were professional, communicative, and efficient from start to finish. They kept us informed every step of the way, handled the situation with care, and left the space clean when their work was complete. We were extremely satisfied with that portion of the process. Unfortunately, our experience changed significantly when we moved into reconstruction and a kitchen remodel. We were initially assigned a project manager who made repeated promises about timelines that were never met, and communication was extremely difficult. After months of little to no progress, we met a second project manager on October 10 who appeared knowledgeable, but was managing too many projects for consistent oversight. As a result, our project experienced repeated delays with minimal proactive communication. Our basement, which was also damaged, was eventually reconstructed and returned to its original condition. However, that work did not begin until after October 10, which was an unreasonable delay for restoration work. At the same time, our upstairs kitchen -- which was a full remodel -- saw no progress at all. From July 17 through January 9 -- nearly six months -- nothing had been done to rebuild the kitchen. On January 9, we terminated our contract with the kitchen still completely untouched. After termination, we took over as the general contractor ourselves and completed the kitchen in approximately six weeks. This made the lack of progress during the prior six months even more difficult to understand. We were also asked to turn over our insurance payment up front, which we later learned is generally not standard practice. After termination, we were told reimbursement would take 1-2 weeks, but it ultimately took three weeks to receive payment. While the remediation team did excellent work, the reconstruction and remodeling process was marked by significant delays, poor communication, and failure to meet stated timelines. Based on our experience, we would not recommend this company for reconstruction or remodeling services. The difference between the remediation experience and the reconstruction process was significant.

I personally do not recommend this company to anyone looking to restore damage to their house. We…read morehad unexpected flooding on August 17th. Paul Davis came out that week to help with the water damage and had to tear down our ceiling and rip apart some carpet, bathroom tiles, and some of our wood flooring. It is almost the end of October and they have still not come out to finish their reconstruction. My husband has reached out almost daily, including sending a message to the owner of the company. Now we are left with a torn apart bathroom (including damage to our cabinets that was done when the fans were placed by them), and ripped up carpet in our guest room and basement.

We have worked with Nate from NSP Plumbing on a few projects and one emergency. Nate and his team…read moreare very friendly, professional, and knowledgeable. It's wonderful to have a trusted plumber I can call anytime and will get the job done correctly. Highly recommend!

Cannot get the owner to respond to my concerns. The work they did on my water softener has caused a…read moremajor pressure drop in my house water system. My investigation would indicate they did not size the in pipe hookup correctly. I have sent them a detailed emailed containing all my concerns, issue and pictures. After a month I have heard nothing. I need to hire another plumber to fix this mess.

Everyone I came into contact with during this very stressful time was absolutely amazing! I feel…read morelike they actually cared and would do anything to make sure life goes right back to what it was before our water damage. Quality of the services they provided was definitely a five star rating. Thank you SERVPRO!

We had a dishwasher leak that ruined our counter back, basement ceiling, and living/dining room…read morefloor. They we there and started the same day that the insurance agent called them! Mike V, Avery, Tyler, Jordan, and Brandon were very friendly, kept us informed, checked for mold, and did not leave until the area was dry, The procedure was noisy and we roasted for a few days, but their service an promptness were unequalled. Give those guys a raise!!

Said they could complete the job next week so we put a deposit down. Three months later, no work…read moredone, no one will even call. Can't get my deposit back.

Setting up to redo our roof and completion was no issue. Now that we have a small leak, no one…read moreresponds or calls back. Matt was who we originally connected with and he avoids us via text and phone. Do not recommend at all.

Local company. Great response time, and great service. Water damage clean up, dry out services,…read morefire clean up and repair, full service repair also. Workmanship is top notch! 616.797.0857 www.actionrestoration.com RESPOND. RECOVER. RESTORE. / Making Things NEW Again!

From the owner: We are a full service Restoration Contractor, specializing in Water Damage, Fire Damage, Mold…read moreRemoval, and Storm Damage. We're looking forward to helping you through the process of putting your home or business back together again. We'll work directly with the insurance company to make sure everything goes as quickly and as well as possible