This clinic has been in business for at least 30 years and reasonably successful. They are very…read moreprofessional. They have their own optometrist on-site. I brought my elderly mother there, and they are very patient. We went there on 2023-09-01 to get new prescription glasses and lenses. They arrived 2 weeks later, and they did adjustments. They get the lens made off-site, but they have an in-house lab to cut the lens to fit a frame. It that way, they provide faster service. For whatever reason, they can never get it adjusted properly. She has been back there 5 times (it is now 2023-12-09). I don't know why she keeps needing adjustments. My mom also complains about getting dizzy. I suspect the transition line (she got a progressive lens) is too low for her. There is a little table for young children to sit and play. There is no free WiFi. The store is wheelchair accessible. There are separate male/female washrooms. There is free parking in their private parking lot. Review 2023-388

More than satisfied!! Purchased a pair of designer prescription glasses over a year ago (costly)…read morefrom an outlet in another city. Unable to wear them as they didnt seem to fit my prescription??. Went back several times no satisfaction, (it is what it is) Returned to Ontario St where we were clients for a number of years before our move! Nicole and Micheline were like a tag team so Professional and very easy to explain my problem. They knew what the problem was and were ready to make my vision perfect again!! I was VERY confident that they would solve my problems. Nicole even completed my benefits form, I basically had nothing to do. What a Pleasure!. My glasses came in, and immediately noticed a difference!! Will definitely return for my next pair. Courteous, professional, knowledgeable people, even adjusted my husband's glasses for him! Kudos to both of you, it was a fun experience as well. Fran

Strong Professionals and Great service demonstrated plus personal care. I definitely highly…read morerecommend them. All ok and satisfactory. Mrs. Jandira

Although the service is good, and the eye Doctor was very good, I must base my review on the price…read more This is a very over-price store. Go and get a prescription, but get your frames elsewhere. Their frames are priced far to hight.

Went in October for an Appointment. My husband was charged a random $55 for a contact exam which…read moreinsurance said was odd and should have been told to us prior to visit. Got my husbands contacts in December and the entire prescription was wrong. They told us they were going to call insurance and blamed them. We called insurance, they never called, and they ordered the wrong prescription. They refuse to got thru the insurance to resolve this, when all they need to do is fill out a form that was faxed to them. My glasses are definitely wrong as well, but I will go elsewhere to get them fixed. When we stopped in to try to get this resolved all they did was yell at us and tell our insurance company off, whom we had on the phone. Here it is mid January and still no proper contact. Feel free to go if you want mistakes and hostility.

For many years I have been going to one of the national providers for frames and lenses. After…read morestruggling for too many months with poorly cut lenses, I visited Brighton on the recommendation of friends. Now I wish I had been coming here from the start! The minute I spoke to Sam about my dissatisfaction with my current lenses, he sat me down and measured both my eyes and lenses. He determined that the lenses were made incorrectly, set wider than they should have been by more than 3mm. That's the reason I was continuoutlay adjusting the placement of my glasses and turning my head when reading computer screens or fine print. Further, he described exactly how progressive lenses were designed, and how they could give me the maximum field of close-up vision vs distance that I needed. Finally, he helped me to understand how frame shape and nose piece can offer the most comfort. No one had ever taking the time and explained so well all the factors that contribute to well made lenses and good-fitting frames. I'm writing this with my new glasses -- which are more comfortable and clear than any of the previous eight frames that I've worn. And it certainly helps that Brighton takes my insurance, allowing me to get $800 lenses for $50.

I have use various eye care (optometrists) over the years. Several years ago we switched to Upper…read moreAppleby Eye""care and my wife and I use them exclusively. Certainly the eye care is excellent and the interaction with staff is outstanding. One thing with vertually all eye care locations we have used were less than economical is having them actually provide the glasses to fit the prescription. Recently with new testing, new glasses were needed. It was mentioned that they were Competitive with "Co..co". I went for purchasing and the cost was about the same as my last pair from C. I highly recomment Upper Appleby Eyecare

I had a really good experience meeting with Dr. Dana. It has been forever since I have had my…read morepeepers seen to and I was not looking forward to it. However, I was attended to professionally and with expedience on my visit...I'll be back next decade when I need another checkup!

If you live in or near St. Catharines and find yourself in need of an excellent Optomitrist, just…read morecall Dr. Marchand's office and hope they're taking in new referals. The office is set up to feel spacious and comfy which offsets the usual wait times, before and often, during appointments. They always have a great selection in their fairly large showroom and are more than patient when it comes to selecting eyewear. I would highly trust their opinion in styling my eyes with either new frames or contact lenses. Dr. Marchand has been my optomitrist my whole life and while I usually feel uncomfortable around doctors and in clinical environments, etc. . .I have never felt uncomfortable during a trip to the eye doctor. Two thumbs up.

Dr. Marchand has been taking care of my family for the last few years! He and his staff are very…read moreproffessional and helpful!

I called for an appointment and they got me in within a week. Everyone I came in contact with was…read morevery friendly and knowledgeable. They called me the day before to remind me of my appointment. Dr. Czora was very nice and was patient and walked you through the whole process. He made sure you knew what he was doing and why as he went through the eye exam. They have many glasses onsite to chose from if you need glasses. I will recommend them to others because of how efficient, friendly and professional everyone was.

This is my first time using this store for glasses. I have a strong perscription that requires…read moretransition lenses. It takes roughly 2 weeks for my lenses to come it. When the lenses came in they didn't get dark therefore they had to be remade again. The second time they came in they still weren't correct. When I called to inquire about it the gentleman was very passive and stated "you have lenses they just don't get dark" I stated I understand the lab messed up the lenses for the second time however I've paid for them and I want what I paid for and as the seller instead of getting nasty try trying to treat me like a valued customer not as if I'm disturbing you. He offered free lens clothes, are you serious? By the time I get the lenses for the 3rd time it will be 6 weeks. No I don't want free lens clothes refund some of my money

I complete disagree with the negative review posted. Drs Eves and Mraz are excellent optometrists…read morethat always take care to ensure my family's eyes are taken care of. As is typical with every health care provider there can be a wait but the drs never rush me through my exams. For the opticians, I always have great service and their prices for frames are excellent. I've gotten glasses from Costco etc where service is terrible. I'd rather pay a little extra and have real service. The drs always check to make sure the glasses fit properly.

Dr. Eves has this whole practiced speech he goes through every time. My lens prescription was wrong…read moreso called and Assistant said I would be recharged for another appointment which makes no sense when he messed up the prescription. I Also, explained I was late for another appointment after waiting ages - he still went through his speech causing me to run even further behind schedule. Iwill never return there again!