I called for an appointment and they got me in within a week. Everyone I came in contact with was…read morevery friendly and knowledgeable. They called me the day before to remind me of my appointment. Dr. Czora was very nice and was patient and walked you through the whole process. He made sure you knew what he was doing and why as he went through the eye exam. They have many glasses onsite to chose from if you need glasses. I will recommend them to others because of how efficient, friendly and professional everyone was.

This is my first time using this store for glasses. I have a strong perscription that requires…read moretransition lenses. It takes roughly 2 weeks for my lenses to come it. When the lenses came in they didn't get dark therefore they had to be remade again. The second time they came in they still weren't correct. When I called to inquire about it the gentleman was very passive and stated "you have lenses they just don't get dark" I stated I understand the lab messed up the lenses for the second time however I've paid for them and I want what I paid for and as the seller instead of getting nasty try trying to treat me like a valued customer not as if I'm disturbing you. He offered free lens clothes, are you serious? By the time I get the lenses for the 3rd time it will be 6 weeks. No I don't want free lens clothes refund some of my money

Great staff. They made me and my small son very relaxed. They explained everything. It was his…read morefirst visit and they took the time to show him all the equipment and how it works. Now he's not nervous about going back again

Love Dr. Burstein! I normally go to his Kenmore Ave location but needed to come here because they…read morehave a machine that can take a picture of my eyes without dilating them. (I had an allergic reaction to dilation/numbing drops before) Dr. B is so nice and so accommodating. I love both offices. This office is a little newer and more modern looking than his Kenmore office. The staff are so friendly and very professional and polite, but also warm and crack some good jokes!

Great doctor and an amazing staff. Everyone here is very friendly and helpful. They really helped…read moremy four year old feel comfortable and happy while having to get glasses.

My appointment was scheduled for 5:30pm. I got there 15 mins early, but I cant blame anyone for…read morethat. When I arrived I was told they are running a little behind so I assumed 10-15 minutes. By 6pm after watching another woman walk out super upset without being seen, I did too. I asked how much longer it would be once before I left but 30 mins after my scheduled visit was where I tapped out. I didn't reschedule. I was told they had a few walk-ins. The two people with the appointments had to leave to accommodate the walk-ins. I would've appreciated a call letting me know the Doc was running late and given a choice to reschedule. It put me and my ride out as my car is currently in the shop. The lady at the front was a nice, it wasn't her fault but unfortunately I wont be returning. It's funny that patients are charged late and cancellation fees yet Doctor offices don't pay their patients a fee when they are late.

I will not go anywhere else. Always professional, prompt and reasonable. Been going to Thomas…read moreTurtle since he worked at Russell B Reed, and his legacy lives on in his shop.

This is a wonderful practice. I loved everyone I dealt with. I had my procedure at the Niagara…read moreFalls location. The nurses were amazing. You can feel the love and passion they have for their job the moment you walk in the door. Dr. Endl is a real professional. He has pride in what he does and his staff is happy. This practice is a "well oiled machine". I highly recommend it to anyone who is need of cataract surgery.

In April of 2025 I went for a routine eye exam. I was told with my insurance that would be no…read morecharge for the visit. In September I received a bill for $255 for this. I made a negative comment online about their billing practices, I will soon contacted by the billing supervisor and was told I was build an error. And that I would owe nothing. In March of 2026 I received another bill for $255. I contacted them again and was told they had no record of me being told that. Do not deal with these liars and money grubbing bastards. I don't care how good they are it's not worth being lied to and have money extorted from you.

Dr. Bartels and the Vision Care team are outstanding. I entrust my eyes (and as a designer and…read morewriter, they are among my most valuable assets) to this talented, committed team and have never regretted it. Dr. Bartels is a pioneer when it comes to corneal reshaping and is a pro when it comes down to an expert fit for contacts. The selection of frames is also unparalleled and fairly priced. The staff is very professional and knowledgable. You won't do better in Buffalo!

Dr. Madeline Bartels is a new Optometrist who recently took over her late Father's practice. I was…read morevery, very impressed with her wealth of knowledge, comfort level using all of the equipment and her confidence as a new p ractitioner. Her father had been my optometrist for many years and I am very comfortable having his daughter take over my care.

This place is a complete disgrace. The receptionist is one of the rudest, most unprofessional…read morepeople I've ever encountered. Her attitude is absolutely disgusting--zero manners, zero respect, and clearly zero training on how to treat customers. I pulled my entire family from this place because of her nasty behavior. They don't give a damn about your business. You're just a number to them, and once they have your money, good luck getting any kind of decent service. I still owe for glasses, but I'd rather light that money on fire than give them another cent. Take your business elsewhere. LensCrafters, Walmart Vision, hell--an eye exam in a back alley would be better than dealing with these miserable people. Rude, arrogant staff who act like they're doing you a favor. Total joke. Stay far away.

These glasses frim Michael's are the best glasses I've ever had. They took the time to actually…read moreget a prescription that works for me prior classes were always a disappointment when they came in. Going to people who are smart and caring and competent makes a huge difference.

I've been going to Thomas Turtle for a while now - whether it's for an eye exam or to get new…read morecontacts. They are friendly and make you feel comfortable when visiting. I just went for an eye exam today and it went smoothly. They don't say "Trust your eyes to the turtle" for nothing! Thomas Turtle has multiple locations in the Buffalo area - check them out online!

I accidently stepped on my glasses, bending the frames and breaking the hinge springs. Although…read moretotally unrepairable, they replaced the frames free of charge as a courtesy although the warranty had expired. Friendly , professional and focused on customer satisfaction. I will go nowhere else. THANK YOU.