This is a combination review because honestly we had a positive and negative experience. We lived here for a year. This review will be a long one ;)
Leasing office: 2 stars
Maintenance: 3-4 stars
Before move in we were given false information in regards to how we could move to a different apartment if another one became available facing the lake before our move in date. Well, that was false. Read the fine print of the contract. The gal that signed us up is no longer there but still, read the fine print, don't go by what they tell you :)
Our apartment was nice. We had issues though with house centipedes, which the former manager helped get someone out to spray and even had them test our apartment for moisture because it was like an infestation, seriously. We never did get them all the way gone even though the bug spray tech came to spray every time we called which was nice. There was a time however when he came into our apartment when we were not home and we hadn't called for spraying and we Were Not scheduled for spraying.
If you live on a ground floor apartment, be prepared for people letting their dogs crap in the mulch and not picking up after them. Or leaving garbage, cigarettes, etc in the mulch as well. All the leasing office did was put up signs and ask if we knew who was leaving the cigarettes, etc. um, no! We don't sit by the window and wait for that stuff to happen ;) I get it that they can't do much but their is a grounds person. Walking around the complex people would even leave bags of dog crap underneath bushes, etc because they were too lazy to walk it to the dumpster or dog poo stations.
The maintenance staff was nice. They were pretty quick with things at first but there were times where we would go a week after putting in a request and no one would come fix whatever issue it was that was broken.
Our AC went out quite a few times :( the Windows "leak" because of the humidity so make sure to clean around the Windows otherwise..mold :(
We did have a few nice neighbor's and the community is dog friendly which was nice, minus the owners that didn't pick up after their dogs. And some owners that let their dogs off leash :( but again, if you complain about it to the leasing office they won't (or can't) do anything.
If you move out, make sure to do the walk through with them because you may get charged for stuff you didn't do, otherwise.
Some of the management has changed since we moved so hopefully things have gotten better but wanted to leave a review to share our experience because it was not a "luxury style living" like they claimed :( read more