Hillcrest ripped me off…read more They did a good job burying my dad in Sept 2018. In February, we spent thousands on a headstone we were told would arrive in "3-5 months max." We are Jewish and it's our custom to have a headstone "unveiling" about a year after the funeral. Leaving extra wiggle room, family planned to fly in for the unveiling ceremony in October as their rep advised us that would be "more than enough time." In mid June --FOUR MONTHS LATER -- we got a nervous phone call from a woman named Brenda who cheerily explained that the rep who took our money and sold us the headstone had left the company at some point and there was some "confusion" and our order had gotten lost in the shuffle and never ordered (even though they charged our credit card). She explained she was eager to put our order in now but that I'd need to approve a proof. We approved it and discussed w/ her that she would contact the granite/stone manufacturer to ask them to rush it and would get back to us. At this point, we'd been very patient and polite. After all, mistakes do happen and we could still make it by the October unveiling. On June 28, Brenda from Hillcrest wrote back these exact words: "Let me ask my granite manufacturer if they can make this and deliver within the next two months" When I heard nothing, I followed up on July 3. When I still had heard nothing, I followed up on July 8. Nothing. On July 16, she simply told me "I don't usually get any updates from the granite manufacturer until they are ready to ship. But I will try to keep you up to date if I get notice from them. " On August 8, I requested an update.. Then-- almost another full month after her July 16 email-- on August 12, Brenda contacted me to say this: "I spoke to the manufacturer who is making your marker. They pulled the order and informed me the blue pearl stone you ordered is an imported stone. They also let me know that it can be up to 150 days to complete a marker using imported stone, this is to allow time to ship the stone into the country. The 3 month time frame I based my estimate on would be if the marker had been made using a domestic stone. " We had NEVER been told we ordered anything special or international. The rep in February never told us when he took our money--but he did say up to 5 months max (150 days).. In her June calls and emails, Brenda clearly wrote over and over about 2 months and 3 months-- I saved everything. On June 28, she was calling them for info and to request priority rush-- Clearly she didn't really call anyone who looked at the order because all throughout the entire next month, Brenda never mentioned this at all.... So we have a company who LOST our pricey order but charged us the money and told us about it 4 months after-the-fact. Then promised to do something to try to speed it up-- but took nearly two more months just to figure out they can't speed it up AND it'll take even longer because it's an "international stone."

I gave a bad review to the wrong company by mistake. They still called me, we incredibly nice and…read morehelpful. Unfortunately, it turned out to be a different company, but I sure wish we could have gone with them. Thank you again for being great.

I cannot recommend this service enough…read more I had been in Orlando only a few months when my spouse unexpectedly passed They were amazing and so kind. Took care of everything for me as o needed I was so impressed that I pre-paid my needs to be sure my loved ones get the best. And a small instance fee assures that if I'm traveling around the country or move. The local business will take care of my needs All of the stars

My father passed away and we knew he wanted to be cremated. While he was ill for some time, we…read moreweren't totally prepared when his death happened. The rehab needed his body taken ASAP--they were indifferent to our circumstances. The staff at Citrus Grove rode in and helped get everything done!! They were one of the few organizations that posted their prices, and they stuck to it-- never attempting to upsell. Every member worked diligently to get the proper certification for VA issues, get the cremation done properly, guided us the whole way. If I could give them 6 stars I would!! Thank you Erik and Chistine- you made a difficult situation less stressful. I will recommend them to everyone I know!​​

They did a great job on our Purple Heart monument for our Veterans Memorial at Continental Country…read moreClub, couldn't be more pleased with the way it turned out thanks to all who made it possible, Billy S.

Thank you for the beautiful work you did on my Mother's stone! I was surprised at how quick it was…read moredone and the customer service was terrific!

My best friend of over 25 years passed at home in Eustis, FL Nov. 2, 2023…read more Her daughter had to rapidly find a funeral home to pick her up as she had just started Hospice care. Found Allen J Harden and they came and picked up their loved one. The next morning they met with them and the cost for direct Cremation was double what the area standard going rate is, so they decided to have her moved to a different Funeral home and willing to pay for the pick up the night before they asked how much they owed for the aforementioned and were charged $799.00 which is 3/4 of what the 2nd funeral home charges for the complete service of Direct cremation. This Borders on Criminal but definitely is taking advantage of the family at a time of need. SHAME ON YOU!!!!

I was very pleased with how well Ashley was able to help me, with planning the future. I was so…read morecomfortable and relaxed. A beautiful place for love ones. I highly recommend. No pushy sales. Real hometown people. Connie H.

From the very beginning, everyone at this funeral home was kind, patient, and incredibly…read morecompassionate. During one of the hardest times of our lives, they went above and beyond to make the process easier for both me and my grandpa after my grandma's passing. Mark treated our family with so much respect and care, and they truly took the time to make sure my grandpa was comfortable, supported, and never felt rushed or overwhelmed. Everything was handled beautifully and with dignity, which brought us a great deal of peace during such a painful time. I will always be grateful for the kindness they showed our family and for the wonderful job they did honoring my grandma. I can't thank them enough

I went here for a job interview and did not get the job. However, based on what I saw and the nice…read morestaff that I met, I can recommend this company. I have 10+ years experience in the Funeral Industry and I was very impressed with the overall business model of Baldwin Brothers. I can assure you that their prices are much lower than their competitors, yet the location where the Visitation and/or Funeral would happen is welcoming and soothing, organized and uplifting. I feel that grieving families would get personal service here at a low cost. I also met the pre-arrangement person who helps families to set up monthly payments so that everything is taken care of when that time comes (which truly helps their relatives to suffer less). I liked the man. Whether someone has passed or you want to plan ahead, Baldwin Brothers has everything you need.

You assume that funeral homes are there to help you in your time of need, and many do just that,…read more but NOT Baldwin Brothers. Trying to deal with the death of my mother is very hard, yet having to fight with a corporate funeral home to help with services paid for is nothing you and your family should have to go through. I'm not going to list all of the appalling incompetencies of lost critical data, apathetic attitudes, unwillingness to listen, and refusal to give information about management. It's a nightmare! What I will urge you to do is to avoid the added pain beyond the loss of losing a loved one by selecting a different funeral home than the Baldwin Brothers, impersonal, disrespectful, pius corporation.

From the name of the business you would never know they are the only company in Ocala that makes…read moreheadstones! To be fair though they also make plaques but headstones are their primary business. They are family owned and have been around for ages. There is no headstone that they cannot make or duplicate. I have seen much older hand made or made out of town headstones that they have duplicated precisely. If your headstone comes loose after years of our abusive weather they will come out and re-secure it without a problem. My entire family (that's quite a number of people) have used them and thy have made all the headstones in my church's cemetery. I know from experience that they have been philanthropic in our community with donations.

Top notch. Excellent stone quality and craftsmanship without being worried about getting ripped…read moreoff. Our stone cost less then the cemetery wanted to up charge. Installation at the cemetery was perfectly set.

Steve, the funeral director, was extremely rude and unfriendly. My mother lost her husband of 66…read moreyears, and all he said to us was "Have a chair, we have a lot to discuss." There was no introduction, and definitely no sympathy. He actually made us feel guilty for being their customer. No one should need to deal with that at a very stressful time. The bulletin was printed with errors (wrong day of death!), and the slide show was created with duplicates. The facility is dated and nothing special. it was 6 days from the day or death to the funeral, and they got things together quickly so the funeral went off without a hitch. However, I'm sure there are better options in The Villages.

I lost my mother Sept 19th this year unexpectedly. The arrangements were not set up before my…read moremother passed away. I was going through a very hard time and called a few different funeral homes. The big deciding factor for me to work with Beyer's was the staff from my 1st phone call. My 1st phone call was with RJ. He was very understanding and was so nice and helpful. I spoke with RJ a few times and yes at all hours of the night. He kept me in the loop with the process at each step of the way until my mother was in Beyer's care. Then I worked with David and Patrick. Both were super awesome, caring, and very communicative. All calls and emails were responded to in a very timely manner. I was doing all of this from Illinois and I must say I kept thinking "Beyer's has such great customer service and they really deliver southern charm" I also spoke with the office girls a few times (I don't have names) but once again was never disappointed!!! Beyer's team went above and beyond for me and I so appreciate it!!! They made the hardest time in my life easier for me to handle. They get an A+++ in my book!