Today I had the pleasure of dealing with Dr Ambre. It was time to let my 16 year-old Bobo go as she…read morewas no longer eating or drinking water. I was exceptionally nervous this time, even though I had been through this kind of experience before. Dr Ambre was incredibly accommodating to my state of mind and to how Bobo may or may not react. I was most impressed by how she encouraged me to keep talking and touching Bobo under sedation, had her sit in my lap for the final injection and then wrapped my sweetie up like a little burrito. I was grateful to be able to feel a real goodbye. Prior to this, I have used another mobile vet for similar needs. NEVER, ever, was I encouraged to have such a loving goodbye by that specific vet. Thanks so much to Dr Ambre. You honour your profession.

My daughter's dog suddenly deteriorated one morning, and her father made the call to have her put…read moredown. He put in a couple of calls to 2 different places. It was a Saturday, and the first quoted him over a hundred dollars higher, and said they had no availability left for the day. Midtown Mobile quoted over a hundred dollars less, and would be able to come out in about 2 hours. Well that was a no brainer to start. I didn't even know that this service was available whereby the vet comes to your home. How much better is that? Your pet isn't unduly stressed, and everyone can be there. Doggy was a 13+ year old German Shepherd, so she had a good run. The call taker asks some preliminary questions before the vet comes out. Dr. Kate arrived just before schedule and was kind, professional, patient, compassionate. She asked a few more questions and assessed doggy. She fully explained what would be involved. She gave some recommendations to make doggy comfortable and gave us as much time as we needed to spend for our farewells. She asked if we would be keeping doggy for burial, or needed her taken away. It was a 3 step process and for the first step, she asked if we wanted to feed the gel to doggy. It's administered by syringe and is absorbed in the gums. It's basically a sedative. My daughter's father took care of it and Dr. Kate explained what we could expect. The second step is an anaesthetic injection which would also make her drowsy. Dr. Kate shaved a little patch to find a vein and administered it. She gave a good 5 minutes to let it work, and again gave as much time as we wanted before proceeding with the final step. The last step is an injection to stop the heart. It was very emotional, but Dr. Kate was very kindly, gentle and careful. She waited several minutes watching and assessing. After a few minutes, she said she hadn't seen any breathing for some time, and physically assessed her to confirm. Once she could see we were ready, she asked whether we wanted a paw imprint and clippings for a keepsake. Absolutely, yes. She rolled out the clay and took the imprint. She asked whether we wanted clippings from any particular or special spot, or anything else in particular. She put the clippings in a little heart shaped tin with a clear lid, and gave us a package which also contained a little bookmark and pin, and a guide for grieving the loss of your pet published by the Ontario veterinary authority. For such a sad and emotional experience, it was a silver lining to have a professional like Dr. Kate handle the procedure. I would 100% recommend her service to anyone facing this difficult decision.

Dr Sarah takes exceptional care of my animals for telemedicine, CBD oil and Hospice care. She is an…read moreamazing vet. I totally recommend Greenwood Veterinary Hospice.

Dr Sarah is very caring and kind. We appreciate her help very much with our elderly dog. She made…read morethe last year of our dogs life so much better

Such an amazing vet. She truly cared for our sweet cat, Luna. And helped us through a very…read moredifficult time.

Do not, under any circumstances, take your animal to this clinic. We have an 8-year old German…read moreShephard, who had cruciate ligament surgery four weeks ago. We took him in for rehab four weeks post-surgery. The vet & owner ignored our warning that our dog was afraid and had bitten the past rehab vet, six years ago for surgery on his other knee. That rehab was excellent; unfortunately, we have since moved. Our dog was shaking and terrified at the vet's touch, but she didn't seem concerned, so I naturally deferred to her. But when she touched his area of surgery, he bit her cheek. She assured us she was fine and proceeded to charge us $779.00 for ten future appointments. The vet then posted an extreme close-up pic of herself on Facebook, reprimanding and shaming us as the owners for not using a muzzle. She did not say our name, but it was clearly about that incident, as the pic was posted within four hours of our visit. A war broke out on her FB, many stating that it was her fault, and her conduct (plastering this all over FB) was extremely unprofessional. As a vet, she should have known to suggest a muzzle, should not have stuck her face in the dog's face, knew he was (by her admission) in pain from recent surgery, and ignored his fearful body language. She left out all the essential facts, preferring to play the victim role instead, and taking none of the responsibility herself. Meanwhile, we were still clients! They gladly took our money and had scheduled us in for ten future visits all after the bite occurred. When you work in the industry, you must take the necessary precautions. Work in construction? Wear safety gear. Fireman? The same. Work with animals? Know what you are doing. I canceled my future appointments and had to fight with them to get my money back. At no time did I ever say I would not use a muzzle for my dog, which is their claim now. I only said that he did not require one in the waiting room. They are also claiming that I harassed them. I had to request four times for a refund of my money and was advised by Visa to put my request in writing, and they would credit my account if the vet did not. Please, if you are reading this, and you care at all about your pet, go to another clinic with more experience, to a vet who understands an animal's body language and knows how to work with them. I have been dealing with veterinarians for years, and have always fostered an excellent rapport with them. I have owned dogs, cats, and parrots for more than 30 years and never, never have I had an issue. These people at Gilmour Road lack knowledge, experience, and the necessary professionalism required to make the experience a safe and positive one for both you and your dog. I would not take a cockroach to this place.