I was aimlessly reaching out for advice on pool care when an employee from St Lawrence Pools…read morecontacted me. They gave me extremely helpful advice and I wouldn't hesitate to contact one of their stores at this point or in the future.

Absolutely horrible service with respect to follow on issues with the pool. We have been…read moreexperiencing issues with leaks and have to essentially beg to get someone to pay attention to the issue, they keep saying it is fixed and we know it is not. To the point that service can't be done because the levels are too low. We have also had issues with the lights with no follow up on what was done - still not working and we don't know what the next steps are. I would never recommend this company for follow on service.

Very poor customer service once they have installed your pool. Very rude and unprofessional owner…read more She doesn't care about her reputation of her company. She just wants your business and money and after that good luck with getting follow up if you have any concerns. Very disorganized company. Make sure you get your quote in writing bc they will try to change it. I would never recommend this company. After the fact I found out the owner has a very bad reputation for being a bully.

After they get your money the customer service stops!! Beware they don't stand behind their work.read more

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.