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    Ron Hoover RV & Marine of North Houston

    Ron Hoover RV & Marine of North Houston

    (21 reviews)

    We took our 40' fifth wheel here in early January 2022 and didn't get it back until the middle of…read moreMay 2022. I know parts were hard to come by but goodness 4 months come on. We were wanting to down grade or down size our trailer. It's a 2017 Keystone Montana 40' totally loaded. MSRP in 2017 was $87K+ these guys offered us $35K for a trade in. The trailer has about 1000 miles on it with a few problems (they were all covered by our warranty) they said it would cost $12k to fix them. We got everything fixed under warranty and things not covered and paid $2300 total. It's like new now. I'll never return here ever because I don't trust anyone here anymore. Take you own chances buying from here but if you read this "I told you so".

    I am in customer service and I strive to go above and beyond to make sure I provide excellent…read morecustomer service to Everyone. I did not receive this with the Sales Rep William F. at Ron Hoover- Houston. Although I kept the lines of communication open for 24 hours, via text and phone calls, and him responding and me putting a deposit down, he dropped the ball drastically when has resulted in me not being able to obtain the unit I wanted and a $20,000 difference. He even congratulated me but failed to tell me the unit had been sold. He didn't even inform me my deposit had been refunded. When I spoke with the manager and informed him, he did not provide an apology nor take accountable for his employee lack of service. This may be a large business with multiple locations, however, definitely need training on customer service. Angela D

    Lakeway - golfcartdealers - Updated May 2026

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