I first dealt with Mr. Charles Kilby in 1995 when I had an electric heat pump installed in the home…read moreI had just bought. His crew had the heat pump installed in a day while I went to Pigeon Forge to escape the work. The subcontractors who did the sheet metal and plastic ductwork all over the house weren't nearly as neat and careful. But they also did a good, fast job. Twenty years later the heat pump sounded funny during winter of 2014 -'15 and worked for the first few cooling days of May 2015 but then went out so I didn't blink. I called Kilby Heat & Air immediately and Mr. Charles Kilby came out the same day. In a few minutes he confirmed what I figured...dead compressor. He suggested a brand new electric Rheem heat pump. Lots more efficient, so quiet the birds singing in my backyard literally drown out the noise of the heat pump. Good people to work with. I recommend Kilby Heat and Air to anyone. They maintained my old Ruud heat pump from 1995 to 2015 without charge. Never a problem in 20 years. Good product, correctly installed. Great pricing for new 2015 installation of Rheem 14 electric heat pump outdoor unit and Rheem indoor air handler. Products and services for major HVAC work can really run into lots of money and contractors are hard to tell apart. It is good to know who is trustworthy. Kilby Heat and Air has taken care of the inside environment of my home since 1995. Looks like another 20 years has begun, maybe I'll see Mr. Kilby again in 2035. I'll be 77. Maybe Charles will be retired...doubt it. Charles Kilby and his sons did the work 20 years ago. This year I met his grandson. Good young man...friendly, smart, well-spoken, easy to talk with.

Great family business. Great work , honest, reliable and pleased to have you in our area.read more

This company is a shiny gem in Chilhowie Virginia. Though they were backlogged with work last week…read morebecause of sub zero temps, they sent someone out to get our 29 year old heat pump working well enough to keep us from freezing to death. We ordered another part we needed and Isaac came to our rescue and made us nearly new again. I can't say enough good things about this company. It's so hard to even get people to show up in this part of the world. I'm so grateful to these guys at Complete Comfort.

Charged me $100 to fix an air conditioning unit that does not exist. RIP off!…read more I had just purchased the home, so I did not realize it was not equipped with an air conditioning unit only a central heat unit. RIP off! Get some ethics! Definitely will not be picking this establishment to install the unit.

Matt and team were amazing. Gave a fair quote, in a timely manner and got the new heat pump…read moreinstalled quickly. Don't waste your time with anyone else.

Very professional,he new what the problem was as soon as he opened up the unit. Ordered the part…read moreand installed it sameday.VERY HAPPY

My husband and I were in need of an HVAC unit and I called these guys and they were great. They…read morewere not only on time, but were very polite, respectful of my home, and extremely affordable. Just wanted to say thank you and you guys done a fantastic job. I would recommend Jones and Sons for your HVAC needs..

Terry was great! We need a whole new system and he get us fixed up in no time. Great service!!…read moreThe Muellers

Mike was great! He got our A/C working again just in time…read morefor another heat wave. He is professional, friendly, honest and his prices are very fair too. I highly recommend giving him a call if you need some help with your HVAC system.

Michael was on time, did excellent job cleaning my two systems- explained fix needed. Quick and…read moreefficient. Highly recommend Comfort Repair Bradley USMC Retired GySgt

Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

Update as of 5/2/2022…read more Our blower motor failed on us a little over a month ago so no warm air was being pushed through the vents. Dave immediately got in touch with the manufacturer and ordered the replacement part. He kept me updated every step of the way and he immediately came to my house to install the new part as soon as it had been received. We've got warm air again!

These guys really know their business . The competitive prices makes it very affordable…read more Satisfaction guaranteed with ever job , whether it's a new unit installed or a service call needed , they get the job done and done right. They take pride in their work and stand behind their word.

From the owner: We are an experienced HVAC contractor with a proven track record that spans over 19 years. For all…read moreof your heating, ventilation and air conditioning needs within the greater Mountain City area, call Mayco Heating/A.C. We are here to make you comfortable.

Can't get them to answer the phone to have them do an annual service and get my oil-fired furnace…read morestarted. Owner responded quickly. No, I didn't leave any messages after it rang six times. Will reach out again and re-review later.

Great and fairly-priced service. Rather than say they'd come out between 9:00 a.m. and 5:00 p.m.,…read moreas others have, they gave me a specific time and actually showed when they said. They worked very quickly and fixed a furnace I thought would have to be replaced due to Helene.