I first went to their clinic two months ago when it became a hardship to take my dog to his last…read morevet due to transportation issues. I don't drive. My dog is a guide dog and I'm blind. He received an exam and all of his booster shots and when I asked for a prescription for his flea and tick and heart worm meds, the vet was resistant to allowing me to fill it at the pharmacy I had been doing business with before. She insisted I try a different med stating it would do the same thing, and be much cheaper at her pharmacy. I agree to try it and she gave me a free sample that he would try in December (this month). He hated it and this chewable medication was as hard as concrete. I called the office to request prescriptions for the meds he'd had been on, and was met with resistance because I was going to have them filled at Chewy's pharmacy. the difference between the vets pharmacy and Chewy was $125.00. when I spoke with Chewy, they told me that Essex Vet refuses to work with them as far as confirming prescriptions is concerned, and I would have to send in the prescriptions myself. Essex vet refused to send me the prescriptions stating that it was against corporate policy to do so, and if I wanted them I would have to pick them up in person. Did I mention that I'm blind? Sometimes it can take a week or longer to get rides. I did finally got them and sent it in by mail to Chewy. I meanwhile called Essex Vets corporate office, and the person who called me back assured me that there is no policy against sending prescriptions to customers. By the way they are owned by Blue River. The corporate person I spoke to asked if I minded if she spoke with the vet about my complaint and I said that would be fine, and maybe it would improve the level of service provided. I never heard back from either one of them. I got the prescriptions from Chewy without any problem, at a much better price, and in time to continue his meds without interruption. The only hitch was that Essex Vet only wrote it for six months, not the usual year that vets normally do. so I will have to pay for another vet visit from someone else in six months to get his meds prescribed again. I'm 76 years old, had dogs most of my life, and have never run into this kind of treatment from any of my dog's vets. I've since spoken to other vets who have assured me that they do business in a very different way and would be happy to have my dog as a patient. To describe what this vet did as petty and unprofessional is an understatement.

I definitely recommend Essex Vet for any animal medical care you might need, especially exotic pet…read morecare. I've been going here for my rats for a few months now, and they've always been kind and considerate no matter what's going on. They're also extremely knowledgeable about the care of specific animals under the small pets category, not just "pocket pets" as a general category. It's clear that they see many exotics regularly and don't treat all small pets like the same animal. They even offered nebulizing for my pet rat that had a URI, and seemed very familiar with treating this common issue in rats. Though no vet care is cheap, I always feel like I'm getting my money's worth here; I've seen multiple exotic vets at Essex (at least 4?) and they're all top notch, I feel comfortable with all of them. Essex Vet has also been able to get me in on short notice before, which while not expected, is always a nice bonus. They've also got a text line that can be used to check in post-op, ask questions, or schedule appointments which is incredibly helpful. I've had to get two of my pets put to sleep, and I'm glad that I was able to do it here. Everyone was extremely kind and considerate. The vet who had seen one of my boys previously (for the issue I put him to sleep for) even came in to validate my decision to let him go, which was really comforting and a huge relief to me. The staff at Essex Vet are very qualified and I'm happy to trust them with my pets' care. In addition to their knowledge, they're able to provide flexible appointment scheduling and a warm environment. I'd definitely recommend anyone, especially those with exotic pets, to go here for their pets' care.

incredibly rude receptionist - would now allow us to setup an appointment. I would not advise.read more

Fortunately, our family can pay for quality veterinary care; apparently, though, IT ISN'T ACTUALLY…read morePOSSIBLE to pay for quality veterinary care if by quality one includes continuity of care and transparent discussions of testing and treatment outcomes.

When my veterinarian closed her practice in 2020, I needed a new veterinarian and have been very…read morepleased with the care and attention my cats receive from all the vets and vet techs at Waterbury Veterinary Clinic. I feel they go above and beyond to do post visit follow ups, really take the time to listen to your concerns and to answer all questions. My main vet is Dr. Miranda and she is just wonderful. I have a special needs cat and Dr. Miranda always takes the extra time with her as needed, to ensure we have her on the right wellness plan. When my parents were staying me long term and their boys got sick, the hospital allowed them to become patients and they took really good care of them. Dr Farrell was helpful when my mom's one cat needed more urgent care. I have met Dr. Crawford and she is also a delight. This entire team is so compassionate and caring; I feel fortunate that this practice is so close to my home.

Have been taking our old guy here for a while now- can't say enough about the quality of care. They…read moreare wonderful. We feel fortunate to have found them.

Front desk is awesome. So helpful and knowledgeable. The Drs are very compassionate and patient…read more Thank you.

Stowe is my regular vet clinic and so far I am very happy with them. Highly competent and…read moreknowledgeable, plus just nice guys who really care. Gregg correctly diagnosed my dog, who sadly had chronic renal failure. Megan at the front desk is great, and my new puppy loves her. I give Stowe Vet my top recommendation because they are professional, care about the animal, and know what they are doing.

Volunteers are amazing The owner of the rescue is not open to professional opinions. Talks about…read morebeing a team, but is dismissive of trained advice. We came onboard as experienced fosters and trainers/ behaviorists for a litter of puppies. It was chaotic from beginning to end. I'm hoping it was a one off. Brigitte is not accepting of any advice or respectful of others knowledge, doing what's best for her rather than the puppies. Understanding the big picture is extremely important and she doesn't get that, nor was willing to consider any opinion that didn't fit her narrative. Perhaps she's better with older dogs/proper placement and should stay away from puppies. She also overdoses on worming meds for puppies. 2 doses within a week and wanting a third dose in the 2nd week. Twice in transferring puppies she used volunteer drivers who did not have adequate ways to transport. Puppies riding unsecured is unsafe for the driver, the puppy and others on the road. It's hard to write a negative review of a rescue because it's hard work, but in my case this was a negative experience.

My experience with VT Dog Rescue has been anything but positive. Throughout the process, it has…read morebeen an emotional roller coaster, and is a ride I am so thankful to have gotten off. It all began 12 weeks ago, when we originally filled out their extremely lengthy application, which asks very personal and intrusive questions, and even went as far as asking us who would care for the dog if we died from Covid. I understand the need for dog rescues to be thorough with the applications to ensure the dogs be placed in the absolute perfect home, but their screening process and grilling of their applicants are preventing dogs from going to good homes. After filling out the application, I found it odd we never received any sort of confirmation or correspondence that the application was even received. The original dog we were interested in and whose name we had put on the application had been adopted, so I sent an e-mail with another dog's name who we would like to learn more about. I never received a response from my e-mail, and did not receive any communication from them until about the 6 week mark. At that time, an email was sent, stating that our application was under review and they will begin processing it and contact the vet of a previous dog. Days pass, and we hear nothing. I finally received an e-mail that said they had concerns with our vet history. After that was cleared up, they moved on to the personal references. Again, days pass and we hear nothing. I would send e-mails asking for updates and get no response. Then we get an email saying our references were fine and we would need to fill out yet another application. She asked for us to fill the application out how we would answer it, and how our children's grandmother would respond since she occasionally stays at the house and watches our two children. Weeks pass, no communication. Finally, I call them, and she tells me that my application was dismissed because they didn't feel enough information was given on my children's grandmother and how she would feel about caring for both children and a new puppy . Did they communicate to tell me that not enough information was given- No- of course not - just decided to throw out the application and not respond to my e-mails. On the phone I explained to her that my work schedule had changed and my mother-in-law was no longer at the house watching the children and they would soon be back at school. She said that changes things and they would reactivate my application. Then I received multiple e-mails grilling me about my work schedule stating that my 5 hour work schedule was too long for a dog to be home by itself, so I assured her my husband would come home from lunch and walk the dog daily. Now they were finally ready to show us a dog. We got to pick our top five dogs, and was set up with our top choice! We were so excited! Finally, I thought things were looking better, and all of this was going to be worth the wait. But little did I know, what I was about to experience was the biggest drop in our roller coaster ride of emotions. After the visit with the dog, late that night we receive an e-mail that said we need to discuss the visit. I called her first thing in the morning and waited all day for her to return my call. She finally calls, and said we could not get the dog or any dog from them because my daughter appeared "fearful" of the dog and it would not be a good fit. I think it is unfair to determine if we are a good fit based on a 20 minute meet and greet in the pouring rain. I am sure my daughter is not the only child who is a little nervous about meeting a new dog for the first time. We have taught our children to not run to dogs and give them big hugs. We have told them to ask before petting a new dog and make sure it is safe. I think my daughter's actions were appropriate under the circumstances especially due to the fact my husband was bit by a dog whose owners told us he was friendly and okay to pet. Since then our children always ask if a dog is friendly. My daughter did not run away, hide, or cry, but rather just ask questions making sure it was safe. She even brought a ball for the dog to play with. After we left, we went to the pet store to get everything we would need, and my daughter picked out a butterfly toy and a purple bone for the dog because the foster mom had said she likes butterflies and bones. Myself, and the kids are very disappointed and heartbroken. We have a large fenced in yard, a home with plenty of neighborhood dogs to play with, and huge hearts looking for a dog to love. I apologize for the long review, but I don't want another family to have to go through what we went through. So unless, you don't mind waiting 3+months for a dog, don't mind a rigorous screening process, don't mind ignored e-mails, work less than 4 hours a day, and have children that run up to strange dogs and snuggle them, I suggest you look elsewhere!!

Owners are always there and are true dog lovers! Great service, reasonable prices, and they love…read morewhat they do! Don't hesitate to bring your furry friends there, they are awesome!

These sweet & wonderful people helped me out sooo much while I was on vacation in Vermont…read more We rented a cottage in Saint Albans for a family reunion including all of our dogs. My sister's goofy Golden Retriever Bess enjoyed her time in the country like only she could! She ran off one morning only to return absolutely covered in mud with a good deal of prickly vegetation tangled in her long coat. She also smelled like she rolled around with a dead animal which is actually one of her favorite past times and was crawling with nasty ticks. I tried to help her as much as I possibly could,but after a few minutes,it was clear I needed help from a professional. So, I used my phone to locate the nearest groomer and really lucked out finding this place. They were busy,but agreed to help me on very short notice. Bess took to these people right away and emerged squeaky clean,smelling good with no ticks or prickly things in her fur. Thank you Sara and girls for bailing me out and helping our Bess on such short notice and for being soooo good to her ! 100 % Satisfied with your excellent services,patience,understanding and kindness ! Thank You!

Adorable vet clinic in the heart of Vermont. I am an out-of-towner and brought my dog in with a…read morelimp. The doctor took his time with my pup (and let my other dog come in and hang around) and determined he has a torn ACL (crap). The doctor was also surprisingly great with my other dog, who is afraid of humans, trains, marching bands, seltzer cans, and many other things that don't pose any real threat to him. He actually got him to take a treat from his hand, which is very rare for someone he's just met. They also have a hilarious collection of their own dogs who hang out behind the desk (don't worry, if you have a dog that doesn't play nicely, there's a high desk and they can't get through). I think I saw a doberman, catahoula leaopard dog, some kind of beagle mix, and a poodly thing. Looks like a daycare but nope, it's just their dogs. The only note I'd make here is that you should not try to go to this vet if driving/weather conditions are bad, as the route there involves quite a few dirt roads (though is very easy to get to using GPS, just some of the roads are not paved).

I love this vet, although difficult to find, a bit remote, the vibe in this office is all animal…read morecentered. AS it should be by my mind. Vet Paul greeted my dogs on their terms; Paul sat on the floor when he examined them, my dogs were encouraged to sit or lie down on a mat for this. Paul is obviously an animal lover. I like that Paul seeks to find alternative treatment before going right to expensive medications for example. He seems to look at the whole of the situation, nutrition, environment, emotions, and tries to treat any single issue in that context. His wife Jesse is the office manager and she is kind and competent. I also liked that my bill was quite reasonable.

I have been taking my Maine Coon to Katie since I got Maia 3 1/2 years ago, and I am always amazed…read moreat how professionally and quickly Katie cares for Maia, brushing her out, cleaning her ears, clipping her claws (Maia is a poly on the front paws.) Katie has more than once called my attention to conditions she sees that I had not noticed, which at least once led to a needed vet visit. She is beyond reasonable, too. Very down to earth and helpful with questions you may have about other aspects of your pet's life and needs. So glad to have found a groomer who takes cats right here where I live in St. Albans.

Had my Chihuahua's nails clipped. Katie was very personable, professional and patient with my dog…read more It was a quick clip and we were on our way. Price was very reasonable.