This is a terrible company. Their buses are always late if…read morethey decide to show up at all. one of the "must avoid" if you ever visit Edinburgh. they do no own up to their complete inadequacy to run bus services. They would do a city a favor if they declared that they would stop their services to give away to another company. absolute thiefs to, bus fare is expensive and you are paying to arrive 1 hour late to whatever you planed because their buses won't show up or will show up 1 hour after you expected them.

Buses are for two groups of people - the people who know where they're going and the tourists who…read moreknow nothing about the city or how to get from A to B. Since I fall in the second group for Edinburgh, I can say that I was at first a little bit confused and slightly lost. That cleared up very quickly once I was directed to the Lothian office near Waverley Bridge. A friendly and helpful clerk (who must deal with people like me day-in and day-out) was able to explain the day ticket (£3? All day? Yes.) and provide me with a map of the bus routes. Five minutes later, I was waiting at my stop and five minutes after that, I was in the front row of a double-decker on the way to my destination. The bus ticket is surprisingly simple and very clever. I purchased three, as I'm here three days. Each one has a series of scratch offs for the day, month and year. You just scratch off the right date and you're good to go. Nice. The buses I've ridden have been clean and prompt. While the ride may be speedy, the roads are a little bumpy. I think my driver yesterday actually missed one of the drains! They also have an iPhone app (jeez, there's an app for everything!) so you can find the nearest stop and when the bus is due to arrive.

A very useful and good bus station, all under cover, in the centre of town. You'll find it at one…read moreexit of the Burns Shopping Centre so it couldn't be better placed! Even if it's raining you can finish your shopping in the mall and get straight onto a bus without getting wet. If you find there's a wait till the bus you want, it's no bother going back to do some more shopping in the meantime (for a woman anyway!!) The drivers all seem very pleasant and the buses are clean and well looked after. The buses don't always run to time very well and there can be a bit of a wait. My only other gripe is that they sometimes come into a different number of stand to what you expect, so, even if you'd been at the front of the queue, by the time you rush over to where the bus has stopped you might find yourself at the end of one!! There is an undercover waiting area with seats and several electronic departure information screens which are very useful. There's a nearby newsagent just inside the mall which sells snacks and drinks. Kilmarnock is a fantastic 'hub' with buses going to other towns and villages in all directions. I particularly like the quick service to Glasgow from here but the one I use most is the one which takes me home, if I have too much shopping to walk back.

The only thing I can say against the place is that they need better signage to direct the tourists…read morefrom Waverley Station. Or if they have a kiosk located in the station, it needs to be better posted. Once you find the place, expect to be extremely pleased. Courteous service from a clerk who probably deals with tourists like me (unlikely they can be even more clueless than me) all day but was patient in explaining the day ticket deal (£3 all day) and how the tickets work (just scratch off today's date and go) and providing me with a map of the bus routes. Five minutes later, I was at the bus stop. And five minutes later than that, I was taking a front row seat in the double-decker that brought me to the hotel. The day pass is probably the best method if you're planning on riding at least three buses in a day, otherwise you can pay on board. Exact change only. Or if you're in Edinburgh for more than a few days, consider one of the weekly/monthly/annual passes. Yes, they accept credit cards. Even the swipe and sign ones we Americans carry. And yes, they spoke English that was clear enough for me, a Yank, to understand. :)

One of my favourite things about Edinburgh is Lothian Buses. The bus services that they run across…read morethe city are unmatched, and it is one of the best bus providers that I have come across in the UK. They have three city centre travel shops, which provide information about all of the services that they offer, and I visited the one on Waverley Bridge. I went in as I needed to purchase a Ridacard - a card which you can pay for a period of time, whether it is a week, month, or year and get unlimited travel on their buses during this period. Staff were quick and efficient in providing me with the form I needed to fill, taking a photo for the card there and then, and producing the card itself. All in all, the process must have taken around 10 minutes. The shop is well stocked with timetables and all of the information you could possibly need for bus travel in and around Edinburgh. There was also a selection of information for tourists, and during the time I was there, a number of tourists came in asking for directions, which the staff were happy to provide. This travel shop is a great reflection of a superb bus company. Once the trams are up and running, they will be able to add another string to what is already a pretty large bow.

I would say that whitelaws coaches are a very well company as I travel with them Monday Friday…read moresometimes even a saturday as I am a very keen bus enthusiast Whitleaws are my local company but I do admit that sometimes the drivers AND sometimes the passengers take it a step to far. I think the most important two faults that they have at the current time are fare prices and driver`s attitude.

This is basically the only bus company in Larkhall that suplies all public transport through…read moreLarkhall with execption to the train service. The buses are modern and comfortable and all buses have a buggy bus and disabled access. Another great feature is that the bus driver gives you change instead of putting the bus fare into a little box and you pay the exact amount unlike other bus companies. They also supply luxury buses for functions and the service they provide is great.

Another unfortunate case of a disagreement between me and Stephanie on Yelp here, but such is the…read moreway of the world and the reason for Yelp in the first place, to get real reviews from real people. No arguments with the bus service as such, or even the ugly red colour of the buses themselves, but some individual bad experiences. Chiefly, one of the drivers nudged my Dads car some years ago and denied responsibility. It was resolved though, I should add. I also didn't like their initial tactic of pulling in on front of other buses to steal their customers which they did efficiently with the use of walkie talkies. I also made a passing comment at a bus stop to a woman about how I didn't like Coakley buses because of these things who informed me that 'it's just good business', revealing herself to be Mr. Coakley's sister in law or something. Her initial comment to my remark on not liking Coakley buses was 'Is it because he is Catholic?' as if my decision on what bus to get on for a 5 minute journey is in some way influenced by a search on the religion of a companies staff, going on to tell me about all the money the main dude gives to charity every year. It was obscure. Suffice to say, I waited on the next bus, which wasn't a Coakley one.

I waited 45 minutes at Uddingston cross on Monday 5th Nov 2018. I eventually had to take a 255 to…read morePowburn toll and get a 240 up to Viewpark. On my return journey I was accompanying my friend who is registered blind, and I believe known to the driver. We were approximately 5 strides away from the bus stop, I put my hand out and was astounded when the blonde haired lady driver thought it hilariously to laugh and wave as she sailed on past in an empty bus I might add. I made my thought very clear on Face Book and was amazed at the response from disabled people that this shocking behaviour is common amongst your drivers. You company receives a substantial government grant to run this service, and quite frankly you are not providing this. We the passengers deserve better. I await your response as quite frankly I am disgusted at this behaviour.

Lothian Buses replaced East Lothian's First bus services with a new company called East Coast…read more There seems to be a lot more buses now and they are more comfortable with better value for money. As they are part of TfE, you can buy something called a County Plus day ticket which gives you unlimited access to their services, Lothian daytime services and all tram stops except the airport. You can also upgrade to the Network day ticket which is the same as County Plus but you can get to the airport by tram, and you can access Airlink and Skylink. Since you can use all of Edinburgh's transport with these deals, it is much better than what First was. Getting from Dunbar to Edinburgh only costs £5.60 for a return - by train it would cost £11. Although it takes longer, it is much better value. I now like buses! I used to be quite doubtful but now I am a fan.

This is a relatively clean railway station that has easy access to it by two separate entrances…read more There are fairly regular trains - depending on the day and time etc etc. The station itself, is not much to write home about. BUT, Shawlands is the Byres Road of the southside. This meaning, there is a large range of shops: from chain stores - such as Superdrug - to lovely little independent outlets ideal for gifts with hand carved furniture, handmade cards and the like. Additionally, there's a good selection of bars, restaurants, bistros and coffee shops. It also helps that from town, train is one of the quickest ways here. Though, there is always a good selection of buses which are available.

This station offers a surprising lack of facilities - just one large double sided platform, a…read morecouple of seats and two screens thrown in. However, it is the handiest for Shawlands which probably represents the best area in the Southside to head out in. Trains take just a few minutes from the City Centre and it's a short walk from the station to Pollokshaws Road where there are plenty of bars and restaurants. The area around the station feels safe enough although there weren't too many people about when I visited and I did have to exit via a fairly secluded pathway.

Rude and condescending, shockingly so. The owner, Robert, has no business being in the service…read moreindustry. Being respectful is foreign to him; he is not a nice man, and I am certain those who know him best, know this to be true. There are many to tour companies who will be grateful for your business. I just booked the same date with Real Scottish Journeys; they opened the same date I was looking for (was not yet available to public) and were so professional and helpful. Support them! Read the email from Robert. This was because I was unfamiliar and unaware the link sent would be from PayPal, a third party account. For a potential customer trying to book, he chose rudeness and unprofessional behavior. His own words prove to him to be unworthy of your business.

An email we got from 'Robert' after requesting where our refund was. P.S., they unexpectedly…read morecancelled the day before our tour. Didn't apologize. Didn't provide a backup plan. We booked our trip 7 months in advance and flew from London to Inverness for the trip. I advise going to a different company where they don't speak to customers like the way Robert speaks to customers. NEW: Just spoke to GetYourGuide....Robert apparently never submitted the refund paperwork. Apparently, they just intended on keeping everyone's money. Sounds like a huge scam.