I have to give the online service with these guys a poor grade. My experience was the same as what Paul B. described a while back. My order was scheduled to be shipped on X date, with extra paid to have it delivered faster. When the order didn't show up as scheduled I contacted Lancaster online and was told that delivery date was changed. Now I have to wait another month before they will even ship it, if then. I should have been contacted when things changed, not left to hang. It's easy to see how one customer might not make a difference to volume based sales, but hey here are my disappointed two cents. read more

Fantastic selection, fabulous staff that really takes their time!!!! Five stars all the way!

I went to Lancaster Archery Today to purchase my first recurve bow. Being new to the sport, I had a lot of questions. The staff was extremely attentive and did a fantastic time getting me set up and fitted for a bow. Sean, one of their bow techs, spent over an hour helping me choose a bow and showing me how to properly set it up. I had an amazing experience here and wouldn't hesitate to recommend this ship to anyone. I'll definitely be back! read more

I drove 125 miles each way to Lancaster archery to have bow work done. Several people informed me that they were the top pro shop in the area, I believe they were very incorrect. Well their customer service was good however there were several issues with my bow I discovered upon returning home. To say I am extremely disappointed is a drastic understatement. I hope other people have a better experience than I did. read more

This was my first time ordering from Lancaster. I purchased everything I need for this bow season in one order, because they advertised free shipping on orders over $150. Well, that's great and all, but from the time I ordered to the time I received notification of shipment, it was three business days. That is a long wait time in today's shipping world. I will now be out of town when my order arrives at home, meaning I will have to ask my neighbor to collect the package for me. (This deducts one star from my review.) Additionally, of the three items I ordered (a package of broadheads, an arrow rest, and 12 arrows), two of the three items could have been had for cheaper from stores I have shopped with in the past. A big enough savings, that the free shipping from Lancaster would have been negligible. (This deducts another star from my review.) BUT, I praise Lancaster for having an easy-to-maneuver website and for being one of the last archery stores to carry my model of Easton arrows. Lancaster will not be my first choice for future purchases, but they will not be my last either. read more

I went in to purchase a cross bow at lancaster Archery and what an experence that was. I was looking at the cross bows for a good hour and It felt like every employee there walk by me and not one stopped to see if I needed help. I finally got an employee to help me when my son bumped a bucket of bolts and they fell on the floor not 5 seconds passed and there was an employee there to see if something got broke. I actually had to ask him twice to help me. after being by my self at the cross bows for so long I found the cross bow I wanted. It was a Barnett Ghost 410 for $999.00. You could tell that the sales guy really did not want to help me because he had no motivation or mabey because I had my work paints on and my hair wasn't comb and I had on old sneekers or maybee my deodarant ran out. What ever the case may be it took him a good 40 min. to get everything ready so I could try this cross bow. When we got on the range he said he wanted to shoot the bow before he gave it to me just to make shore everything was ok. That was fine with me but after he shot it a dozen or so times I actually had to tell him not ask but tell him that I wanted to shot the bow not watch the bow being shot. The expression on his face was priceless. I shoot the bow around 4 or 5 times and he was ready to put the cross bow back. When I told him that I was going to purchase it (Price $999.00) his attitude changed and he started talking like a used car salesman telling me that I need to purchase gel lube for the rails and for the strings. I should purchase a case to protect it and so on. It felt like he became best friends with my wallet when he new it wasn't empty. Im pretty shore theres some good guys in there but they are lacking in customer service. I will go back because you cant find a better selection of acceceries around unless you go online. But next time I'm going to take a $100 bill and tape it on my forehead before I walk in and I am willing to bet that I wont have an issue getting someone to help me than. read more

My family just got into this sport and we went to Lancaster Archery for some supplies. They have great, helpful, knowledgeable customer service sales people. They helped us out and we got a great deal. read more

Great site, chat-based customer service for my many questions was great, agent was knowledgeable and helpful. Ordered bunch of equipment on Sunday and with regular shipping it was on my doorstep Wednesday. read more

I needed a part for an older Truglo sight.I called Lancaster and spoke with Joe. The of course did not have what I needed, but Joe offered to call Trueglo for me. One week later the part arrived from Trueglo - NO CHARGE to me. Best customer service ever. read more

My husband and I recently traveled to Pennsylvania and drove out of our way to visit Lancaster Archery. They sell all of the top brands and this allowed for my husband to try a few types of what he was looking for. Local archery shops by us only sell one or two brands. We waited a little while before some one told us that they would be with us, but we were walking around looking around. Once we hovered by the service desk, they acknowledged our presences and the next available person helped us. Our sales guy was helpful and informative. We had a good experience and highly recommend Lancaster Archery to all. read more

The worst customer service I have ever received. I emailed them a week ago and asked a few questions concerning the indoor/outdoor ranges. After the week had passed I received a computer generated email notifying me that my questions were answered and the issue was closed since it was resolved. Except it was never resolved. They never even contacted me. I'm still waiting for answers to my questions. They ignored my questions and said it was resolved when all I wanted to do was give them my business. To be dismissed like that is a horrid way to treat a first time customer. All they had to do was respond and say they didn't know. I emailed them in response and I haven't received anything back. This is an example of their time being more important than mine. I will never go to lancaster archery for anything ever again. Disrespectful and irresponsible. read more

These Folks are wonderful. They have everything you could think of for Bow Hunting, Target, Traditional, FITA. The staff is extremely courteous. They call their phone staff "Techsperts". Their not kidding. These guys are Knowledgable in the extreme. Whatever aspect of archery you're into., they have the gear to help you practice it. Their catalog is mind blowing. Whats even better, your gear shows up within a day or two,wrapped in perfect condition. And the order line is 24 hours. What more could you ask from an archery supply company. LAS......... you guys are the BEST!!!!! read more

I was their the other day you take a number when you go in the door then wait for your number to be called. Then you wait, and wait and then you wait somemore. Slow very slow service. By the time your number is called your lunch hour is over and you stil have not even come close to having your number called. They need to hire more help to help the customer. My time, that or me the customer apparently means nothing to them. My time is valuable to me but apparently not to them so why should i waste my time and spend my money their. read more

Price will be the cheapest you will find. However, every order I have ever made from them has items they do not have on stock. Be prepared to wait several months to a year (no joke) for some items to arrive. Their customer service is terrible. They do not seem to care much about their customers as they know there are not many other places to shop and no matter who you get on the line, they always seem upset to answer any questions. When you ask about when your item will ship, it is ALWAYS the same answer... "It is scheduled to ship next month." They outright lie about this. read more

Terrible service. I bought several products 5 months ago, and I have received just half of them. The only answer they give me is that their out of stock, and I should keep waiting. read more

I'm giving it 2 stars for the wide selection, HOWEVER... their in store staff should virtually be non existent. Walked in and felt like a kid in the candy store. Ran out to the truck and my husband and I grabbed our bow cases. Excited to ask questions about which accessories would be a great fit for my Diamond and nobody noticed us standing at the counter. So I pulled my bow out of the case and sat it on the counter looking around... NOBODY. My husband even grabbed a guy walking past and asked if he was the guy he was talking to earlier. This guy looked confused. "Nope wasn't me". "Oh okay" the hubs replied. Then the man had the audacity to make a snood remark about. "Everyone around here has a hat on". Not... Do you need help? or Ill grab someone for ya. 1 hour wasted and the showroom was a tease. We probably would've spent a bunch in there, but if nobody's there to answer questions, maybe nobody would've been available to even take our money. LETS GO CUSTOMER SERVICE... GET YOUR ACT TOGETHER! read more