Just purchased: 2026 Subaru Outback LXT, first new vehicle since 2013. Lots to learn! Zeth Ream is the first professional car salesman I've dealt with since my 1968 Camaro! After 2 decades of Toyotas, the Outback's features were both impressive and affordable. The "buying experience" was smooth, expedient, and all-inclusive. While buying a new car is generally a necessary hassle, Zeth and the LCM personnel did a great job putting everything together painlessly. read more

Incredibly poor service department. They wouldn't take a car in for state inspection because the low tire pressure light was on. They wouldn't let me schedule an appointment for state inspection because the car wasn't already in there system. With my 2022 Outback they repeatedly tell me there is an oil leak, there isn't. Never forget, dealerships make money from the service department, not sales. read more

I always have good experiences at this dealership. The latest was an air sensor problem causing a check engine light to appear. They quickly took my car and issued me a loaner. It was appreciated, because the past few days had been so miserable due to our area storm (no power, trees down, etc). It was very useful to have a car to charge my phone! read more

Will try to steal your car, claim its not there. But the car magically shows back up once police are involved. Very unprofessional, whomever replies to reviews doesn't even address any of the negative reviews, only positive ones.. read more

Great experience with purchase. Very helpful one on one tutorial with technology. Top notch service.

This dealership employs technicians who have no clue what they're doing, leaving cars with the keys in them in the back lot, and then gaslighting their patrons when they call to ask the status of their car, telling them they don't have it. It seems like they even go as far as to delete dashcam footage from said cars so that there's nothing tracing them back to their own mistakes. They don't call, they don't apologize, and it's disgraceful. read more

I've sent LCM Subaru several messages on their website contact form; however, nobody in service, or for that matter anyone in the dealership ever got back with me. Perhaps it was me indicating that I was an Unemployed Disabled Veteran didn't indicate money for them. Disgraceful customer service, let alone, knowing what's going on in their (the "leadership's") dealership. Obviously, they don't have a pulse of what's going on, otherwise, someone would have gotten back with me one way or the other. read more

I had a very good experience recently with Joshua and his co workers at Lancaster County Subaru when I left my car in their capable hands for an inspection. It was fast and inexpensive and fortunately there were no extra costs for needed repairs. Also, I am so impressed with the politeness that came along with the service which is lacking at so many other businesses today and I will definitely be a returning customer! read more

Rude employees and Customer Service. Don't drop your car off here because they'll lose it, be rude to you about it, magically "find it" in their lot, and then mess with your personal property and delete footage from your personal dashcam. Would not recommend. read more

After completely demolishing my 2018 Red Subaru Forester on 8/10, I did a deep dive into the many dealers with Foresters in stock. LCM, right above Park City Mall, was still open, when my daughter and I pulled in at 7pm last night. Gary Tabbutt, in Sales, greeted us warmly, made us feel at home right away. it's very easy welcoming dealership. He knew what would work for me, so the next morning, I came back and we got down to business! Kelly in Financial zeroed in on what I would want in extras and warranties. The process was seamless, thanks to these professionals, and I would recommend LCM to anyone looking for quality dealership with knowledgeable teams! read more

I recently relocated from Seattle, WA to Lancaster, PA for work, and one of the only things that went right during this relocation was my experience at Lancaster County Motors Subaru. I have Jason Bluestein to thank for not only becoming my 4-yo son's new "best friend" but for also giving me the most hassle-free car-buying experience I've ever had to date. I looked up a particular pre-owned, certified Subaru Forester that had everything I wanted and fit within my budget, put in an inquiry, and was invited the same day to come and test drive it. I brought my young son, and the two of us, due to COVID, were able to test drive it alone. I was also trading in my 2013 Ford Edge, and I was offered more than needed to pay off the existing loan, which was great. My son, who is also named Jason, immediately bonded with Jason Bluestein, who was wonderful and patient with a hyper toddler while I was trying to listen to details and asked questions. I never once felt pressured, and I honestly do not feel I would have been harassed or harangued had I left the dealership and not returned. Since I did not yet have my PA license, I was not able to go through the finance department and leave with the car that day, but I was able to schedule a time to come back and complete my purchase. When I did return, the paperwork was all ready to go, and the whole process took 10 minutes tops. The entire team was super nice and accommodating - they even let my son take home two Subaru ornaments that he stole off their Christmas tree! I don't really know many people in the area yet, but I will definitely recommend this dealership to people I meet, and in particular, I will recommend them to Jason! Thank you to Jason and the entire staff for making this one part of my relocation as efficient and smooth as possible! read more

Where's the love? We just bought two new Subarus from LCM Subaru, which is not our local Subaru dealer, and I can honestly say it was the best car buying process we've ever experienced. Starting with Andre in sales who took our first call, Bill in finance through Guy, the sales manager, we couldn't be happier with trading up our old Subarus (Outback and Crosstrek) for 2024 models. I first called LCM to confirm a color I wanted to see in person (Offshore Blue Metallic) and, although one was about to be picked up, Andre saw us 30 minutes later to at least show me the color. He was super patient with my "just want to look" attitude and remained calm, cool and collected even though we were anxious to return home, about 90 minutes away. We ended up spending significant time with Andre that day, who not only knows his Subarus, but is a true gentleman. We returned home and decided to sleep on the two cars we test drove for a few days when Andre texted that the Crosstrek had sold. We immediately called to commit to purchasing the beautiful, bronze Outback Limited and, when Andre was busy with another customer, Guy (another great "guy") helped me find - and even customize! - another Crosstrek. When we returned to pick up the Outback, we had the pleasure of meeting Bill in finance - another smart, gentlemanly, kind and no nonsense guy - who we liked working with so much that we requested him when we went to pick up the Crosstrek today. We can't even remember the names of the car salespeople we've worked with over the years, but we will not be forgetting Andre, Bill and Guy next time around! read more

Everyone at this dealership treated me like I was important. They are a pleasure to deal with.

Recently moved to the Lancaster area, and didn't feel like driving an hour to the dealership I've always gone too (and bought my car from) for a simple oil change. Came here and wasn't pleased. Less than friendly staff. Took over an hour for my oil change. When it was done no one explained anything to me. Maybe they don't do that at this location, but I'm used to someone sitting down with me and going over the results from the multi point inspection and giving me any recommendations. When I first checked in they told me I had an open recall and would schedule with me at the end- they didn't. Just a bad vibe all around. For how much money is spent servicing vehicles, I'll make the hour drive and give my business to a dealership that is more customer friendly. read more

I just drove my new Subaru Forester cross country from California and brought my car here for its first oil change. Everyone from the receptionist to service person to cashier was so kind. And the oil change was fast. I will definitely be back. Great job Subaru!!! Thank you for the great service!! read more

Our car needed a new air conditioner compressor and we were from out of town. They helped us beyond our expectations. Great job.

I have been here multiple times to service both my Subarus one of which I bought from them. The service department is slow and rude. I was waiting for my car to get an oil change. They said an hour. After an hour and a half I went to check. They said it would be soon. I looked out the window my car is sitting there not being worked on. I told the advisor. They said sorry and moved it into the shop. There is always a problem every time I'm here. read more

This was the worse car shopping experience I have ever encounter. I recommended this dealership to my future daughter in law but I wished I would not have taken her there I was so disappointed and disgusted with the salesman! She is from another country and here legally. You would think that she was illegal the way this clown treated her, and myself for that matter maybe because I am female who knows. All I know is he make a prejudgment refused to even complete the banking information, even with me as a co buyer, would not take money to hold the SUV. After refusing to complete the banking information we went outside and discussed buying for cash (which t they could do with their savings they just wanted to keep their savings) and he would not accept even $50.00 less so we went across Manheim pike. He was Incredibly offensive, and I would even go as far to say almost illegal business practice if not illegal. I will NEVER purchase anything from this sorry excuse of a used car dealer again! It definitely is not a good impression of welcoming to someone who is taking the necessary steps to become a citizen. If I could give a negative star I would do that. Very very poor business practice! Oh also, the other dealer immediately took us for a test drive, ran her credit with mine and she was approved immediately and she has a beautiful newer used SUV and we were treated very respectably, unlike the experience at Lancaster county motors used car lot. read more

Great experience buying a car there. They got me a forester in transit and when it came in it was quick to finance and Sue took me through the whole car inside and out and showed me everything the car had in options and features. She made sure I had no more questions and even made me a 3 week appointment to go back to review things. I couldn't be happier. Thanks to all who helped at Lancaster Subaru. read more

Originally I had given 4 stars for the firm , but given my inability to contact their service department, or get a return call, I sadly have to drop them back to 2 stars. I've never had such difficulty contacting a dealers service department. Their phone system is a disgrace. Since I have a recall, I'm obligated to go through them, but seriously doubt whether I will have many future dealings with them. read more

Overpriced compared to other area dealers for same make/model. Poor customer service. Used car purchase had multiple bulbs out, 1 mismatched tire and marks on the body on delivery that could have easily been buffed out. The sale is all they care about. Poor customer service. Go to Apple Subaru in York for a high quality experience. read more

Free wifi, friwesh fruit, coffee, tea, hot chocolate, donuts. comfortable waiting room, courtious efficient service. very respectful to middle age women. read more

Went for my 30 month inspection for warranty. Knowing the inflated price of the cabin air filter, I got one and installed it myself, only 5 minutes of my time. I changed it three days before my appointment. Imagine my surprise when my service manager called me indicating that my cabin air filter was very dirty and needed replaced. I am very disappointed with LCM. read more

Just pulled off this lot. I called and told Gary I was coming to look at a truck. He said he would get it ready for me. I told him I lived an hour away and I was just getting my new born son ready to leave. I got about 3 minutes away and he called asking where I was. Told him I was pulling in. He said there is someone else here now looking at the truck. (Of course because he pulled it out so someone stopped in) When I asked him if me calling and driving an hour to come look at it, why isn't there a first come first serve. His exact words were, "Well you weren't guaranteed to buy it..." Super super shady and arrogant business. Unbelievable. read more

Purchase price was fair and the sales guy was not pushy. I'm going to have to wait and see how the after-purchase promises (that are on paper) work out. Right now they aren't working out very well. There was a push from the sales manager to up-sell the extended warranty. Our last car was from Bobby Rahal Honda and the after-purchase service promises were 100%. They were 150% on their promises, they gave us a LOT more information showing previous service records on the car. LCM gave us nothing nadda showing what the previous owner did or didn't do to their LCM recent off-lease car. Looking at all the one stars I am starting to have post-purchase remorse because Bobby Rahall has many, many more reviews with many more stars. read more

My experience at lancaster county Subaru was amazing! The staff were very friendly and helpful. Never pushy. I would recommend them to anyone. I'm so pleased with my new car!! Melissa Tout read more

My wife and I were traveling from Florida and had no intention of buying a car here yet Jason Bluestein took the time to answer every question that we had about the Outback and Forester. He was courteous and very knowledgeable. A credit to the dealer and Subaru. read more

I took my Subaru here for the airbag recall because two previous recalls for other reasons at Faulkner in Harrisburg resulted in them giving me a laundry list of expensive repairs that I HAD to get done immediately, and after taking the cars to my usual service station, was told the repairs were unnecessary. So, this recall I went to LCM and the same thing has happened. They gave me a list and the only item on the list needed was the belts replaced which I had done elsewhere. Again, I took my car and the list to my service guys and they said, not necessary. Is it just women they try this with or older women (people)? It's wrong and hugely frustrating as you MUST take a recall to a dealer so you are stuck. Beware. I intend to address this lousy practice with Subaru. read more

DISHONEST service dept. My husband took our subaru in for a recall issue (we had purchased the car in York). A few weeks earlier, my husband had replaced the cabin filter him self (very easy to do, not worth $100 the dealer tries to charge). When the dealer called telling my husband that the cabin filter was "due to be replaced" he knew it was not true. He said no thank you to teh add on service and checked the filter when he got it back. They had SWITCHED HIS brand new filter for a disgusting one that had pine needles in it. Do NOT trust this dealer. We iwll never go back. read more

Please please people Do Not Buy a vehicle from these clowns. First off the "internet specialist "Heidi Wann lied to me on 3/12/2018 when I asked about a car for sell. She informed me the car was sold , now 3 weeks later the car is still on several websites including theirs (Lancaster County Motors) still available for sell. Now why would she lie is beyond me. I'm still waiting for an that answer. Lancaster County Motors had a very negative reputation for years but I thought they may have changed over the years but they have not !!!!!! they are still unorganized, unprofessional and down right disgusting should not even call themselves a dealership. read more

WARNING, DO NOT GO NEAR THIS SERVICE DEPARTMENT. I had taken my car in for a wheel alignment, because of uneven wear on the drivers front tire. Waited an hour and was called to service desk. Given my keys and was told everything was ok. About an hour later I looked at the printout that comes with the alignment and noticed that the camber of said tire which was in red(out of alignment) was even more out of alignment. Went back to dealer and was told that the tire was put more out of alignment because the "techs feel it helps tire wear". Seemed strange but I am trusting. 3,000 miles later(6weeks) at my next oil change at my local mechanic, I noticed that the tire was now really wearing badly and was just about ruined. I went back to this service tech. and was told, that I hit something and had bent the strut, but not before I asked why wasn't I told this to begin with and was called a liar, that he the tech. never told me that they purposely misaligned the front end, that it was a lie, and I was delusional. When I told them that I would write a negative review about their dishonestly a service manager came out and said the tire had a bad belt (it didn't) and tried to smooth things over. Sorry not after I got stuck for $80 for a bad alignment and they ruined a tire prematurely. STAY AWAY. read more

the absolute worst service ever!!! do not purchase a vehicle here! i bought a 2005 nissan maxima with 100k miles on it. consistant problems every month, they will ignore the real issue. then when the waranty is over they will tell u the truth about the car! spent 7000 and 3 months later failing transmission! all they care about is a sale! the district attorneys office will recieve a call tommorow. every penny of my savings gone! read more

service dept smashed rear window on my new forester 2015 prep ing it for delivery they tryed to repaint and replace and still sell as new sloppy service dept sales also read more

We purchased a 2007 Kia Rondo new in '07 with Simonizing and the extended "Bumper-to-bumper" warranty to 100,000 miles. It was my hope to let the dealer worry about any problems and issues about my new car.....wrong! Just take it there for service, I bought the car there, only got it serviced there, purchased the warranty there, you know.... try my darndest to protect myself with my new car. Unfortunately every issue that came up was a major war. You would think before troubling me with the issues they would have my records, check my warranties and fix it without causing me so much grief. The mindless stories and excuses from service are unending. They do not have the history for my service! Nope, you better be keeping your own records! My latest issue and the one that topped the guage, my paint is peeling and cracking off. "Paint warranty ended in 2010". Everything else is covered till 2017...took it to collision repair, told it was scratched or damaged in transport to the dealer and carelessly painted over without proper prepping. Guess what.....I bought it, it's my baby.....I paid good money to protect myself...what a waste!!!!! $1000.00 cost to repair the faulty paint job....thank you very much. Now, try to trade that baby with all the credit I earned by getting ALL the service work done there......get this....I earned less that $300.00 toward a new car.....what a joke! They don't have record of my service in order to even provide me with ANY possible credit toward a new car. And trade in value....$1500 and more LESS than other dealerships......now isn't that worth buying another car from them?????? Sorry...no more cars for me from LCM...it has not been a pleasure AT ALL! Please DO NOT BUY FROM LCM, you will be sorry! read more

We purchased a 2013 pre-owned certified Kia Sorento from Lancaster County Motors. The dealer did not disclose that the second key was missing. We called to ask about the second key and were told that it would cost us about $300 to receive it. They ripped us off! We will not return back to this dealership neither for a new purchase nor for service! They lost our business! read more

I recently bought used car here that was filthy on the inside. The salesman assured me it would be cleaned. After it was serviced and I went to leave I see they didn't clean a single thing. The salesman pretended like he didn't notice until I brought it up, then asked me to waste more of my time to bring it back to have it cleaned properly. Don't buy here. read more

When it comes to cost, LCM is typical of dealerships although repairs with them have always cost substantially less at this dealership than the one closer to my home. What I appreciate the most is the honesty of the technicians. At one inspection a few years ago I was told I needed new brakes. At a later date I dropped off the car to have the brakes replaced. Instead, they cleaned them thoroughly and realized that the dirt was caused an incorrect measurement and that it would be some time before I needed new brakes. They returned the vehicle to me with no charge. Today I brought my vehicle in for a possible stereo repair. I was under the impression I would be charged a diagnostic fee in addition to whatever it cost to fix the problem. In reality, they discovered the problem and while they offered to fix the problem for a cost they suggested a more cost effective and less time consuming solution despite it meaning I would take my business else where. For these reasons, I continue to take my business to them even if they do have dealership prices. I don't mind paying for service I can trust. read more

Steer Clear. We had purchased our new outback in an adjacent county because LCM would not budge below ~1500 invoice. But we were wiling to service it locally. Approximately 1month before we took it in, my husband changed the cabin filter himself. When he took it in, they tried to sell him on the cabin filter replacement 75 service that you can easily do in 5 mins for 20. He said that he 'thought' it had been done recently, so no thank you. He got a phone call to tell him that the filter was filty with pine needles in it & it needed to be replaced. He said 'no thank'. He brought the car home & indeed it was disgusting, but mot the filter we had when we took it in. He again replaced the filter, and after 8mos he pulled it out to inspect and it's not even 25% dirty as what they put back into our car. My husband is convienced that they intentionally put a dirty filter in when he declined the service. After this experience, we will NEVER shop or service our car with them again. read more