I have been a patient there since 2011. I have had great service in the past but within the past 6 months,Customer service has been not very helpful,the nurses are good but some Doctors appear to have a attitude and you have to prod them to get any answers out of them. In my opinion,most doctors there need more people skills. Most of the answers they give you are like,it could be this ,it could be that,but you never get a straight answer form them. read more

After reading the other reviews I think there should be more than one Yelp listing for this establishment, as it seems that the reviews are for the family doctor's office. However also housed in this building under the same name is a physical therapy office as well as a lab. My review is for the physical therapy office, which I've been to several times now. When I was first contacted by them after my family doctor made my referral there was a misunderstanding concerning my insurance coverage. According to my insurance they were covered with a $40 copay and even listed on the website. However the practice insisted they contacted my insurance and they were considered out of network, thus requiring me to pay for my visits at $300-$500 a piece. Which at the recommended treatment of 2 visits were week adds up to alot of money! After much going back and forth and finally a conference call with my insurance company and them we were able to get it squared away. I'm so glad I pursued this on my own and pushed things along and didn't get discouraged. Missy was who I dealt with at their office was great. She even called me to apologize again for the misinformation she was given. I don't fault her at all. After that initial insurance issue I never had issue again. At my first visit I was seen by Steven who reviewed and verified my issues and devised a treatment plan. Some aspects were hands on and he was very professional and always asked first if he could touch me, which I thought was very respectful. My visits since than have been with a number of therapists, all very friendly, although some a bit chatty. One thing they have in common is they all check in with me and keep checking on comfort and pain level. If you are offered tens treatment and heat - go for it. It's the best part of physical therapy. It's too early to tell if it's working, but I have learned some valuable tips to ease my problem, and a way to position myself that I am mindful of every day. If all else fails at least I'll be more aware of bad posture when using the computer. They do fill up quickly so it's best to book out a few weeks in advance to get the times you want if you are having ongoing treatment. In regards to cleaning they are very proactive and clean everything - even the seat you sit on, and insist on hand sanitizer upon check in, as well as temperature checks and covid questions. read more

On March 10 my Son went to Manheim Medical Center with a fever and coughing and Felt sick to his stomach. The Doctor who was 8 month pregnant said he had the flu. SHE WAS ASKED DO YOU TEST IT? HER RESPONSE WAS NO WE WERE TOLD TO TREAT IT LIKE THE FLU IT DOESN'T MATTER WHICH ONE.. It has to run its course which is usually 5 to 6 days. How with this virus being so contagious do you say that. NOT VERY HELPFUL. And irresponsible read more

I am very dismayed and was brought to tears as I have just gotten off the phone 15-20 mins ago with the woman who answered my phone call. (On 2/18/19, called 11:15-20 am to 717 665 2496 at Manheim family medicine). I have been a patient since 2005 and never has anyone treated me as if they could careless. I called because I needed a prior auth. expedited to CVS Caremark because I had 1 pill left of my medication. She quite simply asked if it could wait until tomorrow (yes, I have an appt in the morning but still...) I told her I have 1 pill for today..granted I accept responsibility I put myself on the backburner because of my children medical needs. It wasn't intentional but what is. After she asked me a litany of questions..she tells me I wouldn't get a mail order for 7-10 bus days anyway what's my pharmacy...I said cvs doe run road, (we are a small town with only 1 cvs)...and asked me if in Manheim? I said yes....which should have been the end of it..but then she was still questioning me Frustrated and crying I said I do not care who you order it from as long as I can have it right away...she came back saying you should because the insurance company could deny you. I said to this woman, please have grace because no one knows what it is like unless you walk in someone else shoes...moms while they shouldn't often will backburner themselves because attending to their children needs comes first. (We had just went through ma and gotten their prescription and coverage info straightened out)...I just asked for grace that's all...a bit of kindness...I got none of that. Yes, I may have dropped the ball on myself, but to be treated so poorly as if I did not matter was a feeling I hadn't felt in such a long time I write this review because in doing so I hope no one else will ever be made to feel so bad. In close, this experience has taught me that I will continue to exhibit kindness and care for all those I come in contact with. People are important and have feelings. ..each and everyone. read more